Book your room at Sandos Caracol Eco Experiences Resort - All Inclusive
Standard RoomMax Occupancy: 4 guests (up to 1 child, 2 infants)
Deluxe Room, 1 King Bed with Sofabed, Jetted TubMax Occupancy: 4 guests (up to 1 child, 2 infants)
Royal Elite Superior with 2 Queen BedsMax Occupancy: 4 guests (up to 2 children, 2 infants)
Royal Elite 1 Bedroom, 1 King Bed with SofabedMax Occupancy: 4 guests (up to 2 children, 2 infants)
Royal Elite Penthouse, 1 King Bed with Sofabed and Jetted TubMax Occupancy: 4 guests (up to 2 children, 2 infants)
Beachfront resort near Playa del Carmen, Mexico
Collect 200 points
Simply enter your Nectar card number when prompted. Your points will be credited 30 days after you return from your trip.*Offers may apply
Resort in Playa del Carmen
This family friendly property is in Playa del Carmen.
This all-inclusive Sandos property includes an outdoor pool and 6 restaurants and offers a swim-up bar, concierge services, meeting facilities, tennis courts, kid's club, and aquapark for kids.
Sandos Caracol Eco Resort & Spa guestrooms offer minibars, cable TV, complimentary water bottles, and ceiling fans.Information missing or incorrect? Tell us!
At your hotel
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service (limited menu)
- In-room minibar (all beverages included)
- Surcharges for premium food items
Activities and facilities/equipment
- Surfing/boogie boarding
- Fitness facilities
- Supervised activities for children between 2 and 12 years old
- Onsite entertainment and activities
- Onsite live performances
- Theme parties
- Motorized water sports
- Premium food items
- Offsite tours
At your hotel
Sandos Caracol Eco Resort & Spa enables guests to enjoy an Eco Experience while on vacation by being a part of conservation and native biodiversity programs. The experience, courtesy of Sandos Hotels & Resorts, offers vacationers an opportunity to make a difference and enjoy the comforts of the resort.
The property is all-inclusive and includes six restaurants; three buffet-style and three a la carte. An outdoor pool includes a swim-up bar; another pool is designed especially for children. There is also an aquapark for kids. A theater features shows every night. The full-service Spa Sandos offers a range of services including facials and body treatments. Guests can relax on the white sand beach on the hotel's sun loungers, or play some beach volleyball and tennis.
A business center is on site; the property also offers audiovisual equipment, currency exchange, concierge services, tour assistance, and dry cleaning. Computer rental is also available.
Younger guests are well catered for, with the Kid’s Club operating from 10 AM to 10 PM, while the Baby Club for children from 2 to 3 years old is available by appointment from 10 AM to 1 PM and 3 PM to 6 PM.
Guests can investigate Mayan culture in the Xcalacoco Experience, which features natural spa treatments, tours, Mayan ceremonies and more.
- 24-hour front desk
- Babysitting or childcare
- Number of floors - 3
- Tennis on site
- Dry cleaning/laundry service
- Airport transportation (surcharge)
- Arcade/game room
- Gift shops or newsstand
- Hair salon
- Health club
- Water park access (complimentary)
- Number of outdoor pools - 3
- Tours/ticket assistance
- Snack bar/deli
- Area shuttle (surcharge)
- Turkish bath/Hammam
- Rooftop terrace
- Luggage storage
- On private beach
- Children's club
- Concierge services
- Total number of rooms - 956
- Spa treatment room(s)
- Multilingual staff
- Poolside bar
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Free self parking
- Outdoor tennis courts 2
- Shopping on site
- Spa services on site
- Steam room
- Children's pool
- Swim-up bar
- Use of nearby fitness center (complimentary)
- Wedding services
- Full-service spa
- Designated smoking areas
- Beach/pool umbrellas
- Billiards or pool table
- Wireless Internet access - surcharge
- Wired (high-speed) Internet access - surcharge
- Number of spa tubs - 5
- Designated smoking areas (fines apply)
- Laundry facilities
- Year Built 2005
Available in some public areas: Wireless internet access (130 MXN per 60 minutes surcharge), Wired (high-speed) Internet access - surcharge
Park your car
Free self parking
In your room
- Air conditioning
- Cable TV service
- Complimentary bottled water
- Ceiling fan
- Climate control
- Complimentary toiletries
- Cribs/infant beds available
- Hair dryer
- Daily housekeeping
- In-room safe
- Private bathroom
- Rollaway/extra beds available
- Turndown service
- Shower only
- Connecting/adjoining rooms available
- In-room childcare (surcharge)
- Iron/ironing board (on request)
- Blackout drapes/curtains
- Dial-up Internet access (surcharge)
Eat and drink
La Laguna Restaurant - This international buffet is open for breakfast, lunch, and dinner daily.
Las Mascaras Restaurant - This restaurant serves international food and Mexican buffets. It is open for breakfast, lunch, and dinner.
La Riviera Restaurant - This restaurant has an a la carte menu featuring Mediterranean food, plus a salad and dessert bar. It serves dinner daily.*
El Templo - This restaurant has an la carte menu with Asian dishes for dinner.*
Los Lirios - This a la carte restaurant features steak and seafood dinner.*
La Toscana - This Italian buffet restaurant is open for lunch and dinner.*
Rodizio - This Brazilian specialty restaurant is open for dinner only.
*Reservation required. Dress code: casual elegance.
Learn to live like the ancient Mayans throughout the week with activities and performances inspired by regional history, culture and nature. Kids can have a blast splashing around and cooling off at the resort’s colorful water park. As you walk through the resort, you’ll come across dense jungle and mangrove forests, a key part of the local environment. You might even see wild animals, macaws, peacocks or spider monkeys.
Guests staying at the Sandos Caracol Eco Resort & Spa have access to a waterpark, swimming pools and tennis courts, ensuring a fun filled holiday. Also available is volleyball and yoga on the beach, and biking and hiking on site.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
- Golfing nearby
- Rafting nearby
- Personal motorized watercraft on site
- Skydiving nearby
- Parasailing on site
- Playground on site
- Sailing on site
- Scooter/moped rentals on site
- Scuba diving on site
- Snorkeling on site
- Tennis on site
- Volleyball on site
- Water skiing on site
- Windsurfing on site
- Yoga classes/instruction on site
- Aerobics on site
- Basketball on site
- Bicycle rentals on site
- Ecotours on site
- Fishing on site
- Hiking/biking trails on site
- Kayaking on site
- Motor boating on site
- Beach volleyball on site
- Beach yoga on site
- Minimum age to access spa is 18
- Sauna in spa
- Spa tub in spa
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Body treatments
- Facial treatments
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.
- Accessible bathroom
- Accessible path of travel
- Accessible parking
- In-room accessibility
The fine print for Sandos Caracol Eco Experiences Resort - All Inclusive
When you arrive
Check-in time starts at 3 PM
When you leave
Check-out time is noon
How you can pay
You need to know
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Fee for wireless Internet in public areas: MXN 130 (for 60 minutes, rates may vary)
- Airport shuttle fee: MXN 480
- Airport shuttle fee per child: MXN 480 (roundtrip), (from 3 to 12 years old)
We should mention
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Awards & Affiliations
Book a stay now in any room category (except Standard) and receive the following:
- Bathrobes for use during stay
- Welcome basket of fruit, bottle of wine
- Honeymoon/anniversary distinguishing on room's front door
- Discount at spa and on motorized water sports
- Basket with aromatherapy amenities
- Romantic dinner at a la carte restaurant (reservation needed)
- 6 x 8 picture during dinner with Mexican-style photo frame
At time of booking, guests must enter "Romance Promotion" in the Special Requests box to receive this promotion. When indicating "Traveler and room preferences" during booking, click on the link that says: "I have a special request."
Visit guest services at the hotel to receive promotion benefits. Applicable to all room types, except Standard Room. Other restrictions may apply.