Ratings based on 477 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Del Rio, TX.

Simply beautiful!

Posted 30-Jul-2015
Pros: Everything!
Cons: Probably get rid of mosquitos in the bedrooms
Location: it was good location, but honestly, I did not want to leave the hotel...
It was a great experience, full of surprises!!! my wife and I enjoyed every bit of the stay. The fact that it is for adults only it was very relaxing.
5 out of 5
Recommended
for Couples
by A verified traveller from Stockton, CA

In love with this place!

Posted 29-Jul-2015
Pros: Having the beach right in front of us and its excellent service.
Cons: The menu could improve in the way of portions.
Location: It's close to the downtown area and the local attractions have transportation available. The hotel is really secure as well.
We had a great experience yet again. Everything was excellent about this hotel, it was sad to have to go!
5 out of 5
Recommended
for Couples
by A verified traveller from Harrisburg, PA

Excellent hotel. All staff extremely friendly!

Posted 28-Jul-2015
Pros: Great white sand and large beach area. Staff is extremely friendly
Cons: Large pool beach bar, however the pool does not have a "swim up" bar... there is plenty of room at the 1 corner end to do so for the future?
Great location. Beach is excellent. All staff overwhelmingly friendly and professional. Hotel is extremely well staffed with bartenders and beach personnel. Food was excellent! A+ all inclusive!
Comment from Hotel Management
30-Jul-2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for your kind words. We are happy knowing that you went back home with beautiful memories. We are looking forward to host you again in a near future, Regards
5 out of 5
Recommended
for Everyone
by A verified traveller from durham, nc

Amazing hotel on the beach

Posted 25-Jul-2015
Stayed at the Royal Hideaway for 4 nights in July 2015. Everything here was amazing the staff we all very friendly, and went above and beyond all expectations especially our concierge Roberto. The food and drinks were excellent, absolutely no complaints about this place!
Comment from Hotel Management
29-Jul-2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you so much for your comments. We really appreciate it. It is great to know about your wonderful experience, it is very helpful to us and our future visitors. We will share your comments with Robert, he will be happy to know your impressions. Please let us know when you are coming back and we will set up everything is advance for you. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Great adults only getaway

Posted 24-Jul-2015
This was an excellent vacation. Royal Hideway is a perfect place to unplug and relax. There is not a lot of activities, etc which is what I wanted. If you are looking for a beautiful place to kick back, drink top shelf liquor and eat some amazing food, then this should be your place!
Comment from Hotel Management
27-Jul-2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for your nice comments. We really appreciate your feedback, we improve our services according to our guests experience and level of satisfaction. It was our pleasure to assist you during your stay! Regards from the Riviera Maya
4 out of 5
Recommended
for Everyone
by A verified traveller

Good place with minor flaws

Posted 22-Jul-2015
Pros: Service, food, location, beach
Cons: Expedia gold perks were not provided, bathroom was dated
The service is royal, the food is very good, the beach is pleasing. My only complains are lack of promised Expedia gold perks and dated bathrooms. We did not get neither complimentary room upgrade nor free wine bottle and spa vouchers. Also the Mexican show in the Royal theater with buffet was poor, I would prefer we went to restaraunt instead. Despite the minor flaws overall it was good vocation.
Comment from Hotel Management
28-Jul-2015 by Guest Experience Department, Hotel Management
Dear Guest: Thank you for you review .We take your opinion seriously and your comments about the Mexican Show is also very important to us. We are sorry for the inconvenience you found with your travel agency. It will be great to host you again in a near future. Regards, Guest Experience Department Royal Hideaway Playacar
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jul-2015
A great time if you're looking for an environment to relax. On premise bars are boring. Even if you're looking for a basic drink and music
Comment from Hotel Management
21-Jul-2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for your valuable review. It is great to know that you had a pleasant and relaxed stay. We appreciate your comments regarding the bars and we definitely improve based on our guests’ experiences at the resort. It will be a pleasure to assist you again in a near future. Regards,
4 out of 5
Recommended
for Couples
by A verified traveller from California

Posted 12-Jul-2015
Staff: attentive and polite. There were tiny snags here and there but nothing to complain about. Rooms are cleaned twice a day, so make sure that you put away whatever food/beverages you want to save for later in a fridge; otherwise, they are disposed of. Dinner reservations: A lot of people complained about having difficulties with getting dinner reservations (which could be a hassle), but we encountered none. There are 6 restaurants that serve dinner; however, not all of them are open every day. You can make several email reservations prior to you arrival and take care of the remaining ones with your concierge on cite. The email is: services at mx dot occidentalhotels dot com. Food: Overall, the food was excellent. Most reviews rated Las Ventanas which excels in presentation the highest but in our opinion Palazzio and Azia fared a bit better. The Spices is casual and is great for breakfast and lunch. Desserts served at all restaurants exceeded our expectation. Oftentimes their descriptions are deceiving and don’t do the justice to the dessert.
Comment from Hotel Management
15-Jul-2015 by Guest Experience Department , Hotel Management
Dear Guest: Please receive our deepest appreciation for your comments and for taking the time to post your review on Expedia. We are very pleased to know that you enjoyed your stay at our beautiful resort and are looking forward welcoming you back in a near future. Warm regards Guest Experience Department
4 out of 5
Recommended
for Couples
by A verified traveller

Close to 5ta avenida

Posted 07-Jul-2015
Pros: How people treed us, they were super nice.
Cons: You have to wait in every restaurant to be seated, probably they need another restaurant by the beach so you don´t wait.
Location: The location its very good, 5ta age its the place to walk in Playa, a lot of restaurants and bars.
The hotel facilities were good, but not excellent, this hotel has been open for 15 years and there are certain things that they have to fix. Overall the service was very good, the beach was close, the pool was nice. I think price to values is ok. Also what we liked a lot is that 5tave is 5 minutes away in car.
Comment from Hotel Management
11-Jul-2015 by Guest Experience Department , Hotel Management
Dear Guest: Thank you for your kind words. It was a real pleasure for us to assist you during your stay with us. Let us know when you are planning to come back and we will make arrangements before your arrival. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller from Glen Rock, NJ

Posted 07-Jul-2015
Wonderful experience, really good service provide by all professional personnel we met. Excellent quality.
Comment from Hotel Management
11-Jul-2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for your preference. We will be very happy to host you again in a near future. Warm Regards! Royal Hideaway Playacar