Ratings based on 449 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Phoenix, AZ

Awesome!!!!

Posted 02-May-2015
This place is the perfect spot if you are looking for a relaxing getaway! The grounds are well groomed, the restaurants and food exceeded our expectations. The service and staff were remarkable. We are planning our return trip to the Royal Hideaway Playacar.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto

Wonderful experience

Posted 02-May-2015
Great service and food and above all lovely Sandy beach! Really impressed with the quality and consistency of this resort. Will definitely be back.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Apr-2015
Cons: The hotel is pretty quiet and relaxing, which is great. Nightlife could have been a little more vibrant.
Hotel was great. Great beach and pools and beautiful grounds. The staff was very friendly and always greeted you with a hello when you passed by.
2 out of 5
by A verified traveller

I should have taken the reviews more seriously....

Posted 30-Apr-2015
Pros: Small, close to town.
Cons: Service, follow through, conditions of the buildings. All of the metal railings on our deck were rusted and falling apart.
Location: Located 2 miles from downtown.
Our room was changed 3 times in order to get a decent location on the property. The concierge forgot to make our dinner confirmations. If you don't make reservations you will not eat on this property unless you order room service which is not that great. Understandably we were highly disappointed about this misstep. We therefore didn't get to try 2 of the restaurants and one night had no reservation (unless we wanted to dine at 10pm). All of the bike locks were broken or lost, so we were told we could not take them into town. Highly disappointing since that was why we decided to stay at this resort - it's adjacency to town. The activities on this property are non-existent. Music only plays for 30min at the pool, all of the options are closed at 5pm (ping pong, volley ball, etc), the music in the ONE location at night was boring (feelings, my heart will go on, etc via saxophone or opera singers). One night of reggae was the best but it only lasted 1.5 hours. After 6pm the property is dead silent. You can clearly hear the resorts on either side of you having fun with music and activities....and plotting your plan to sneak on those properties to escape this dead zone.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Apr-2015
Very relaxing place with wonderful food and amenities. Staff very attentive to you and made you feel like the only one there. Highly recommend to friends. Room was very clean and was up to date.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom rockaway beach, ny

Excellente!!!

Posted 28-Apr-2015
Great relaxing vacation. Excellent service and delicious food.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Denver, Co.

Very good, but boring

Posted 23-Apr-2015
Pros: The people who work there, they are amazing. The food at the restaurants is superb. Rooms are slightly small, but nicely decorated.
Cons: Have a dinner buffet, where you can wear shorts, if you want An entertainment is a must. A shuttle to the Playa del Carmen, would be great.
Location: We were told that it takes 20 minutes to walk to the Playa del Carmen, but it is 45 minutes walk. There is some small shops across the street
This is a very quite place for adults only. It is small and charming. The food in the restaurants is excellent, unlike other 5 stars resorts we have been to. Workers work very, very hard to do anything to please you. They also all work very hard in general, they are very pleasant and accomediating. The problem is that place is too quite, which can be a trurn off for younger couples. There is absolutely nothing to do in the evening. There is two bars, with someone playing soft music, other wise no shows or any other sort of entertainment. Other draw back is that you can only eat dinner at one of the restaurants, no open Buffet in the evening, and dress code is applied. So if you can't find the resturant or the time you want, then your only option in room service, but who wants to do that. However if you like quite places, with nothing to do in the evening, however you are always treated like royalty, then this is your place. Avoid building # 31, the smell from the kitchen is very nauseating, we couldn't set in the balcony. Also the place can use some umbrellas or more cabanas. By 5 AM, all the cabanas, and chairs around the pools, or the shady areas are taken.
Comment from Hotel Management
30-Apr-2015 by Guest Experience Department, , Hotel Management
Dear Guest: Thank you for your comments. It is good to know you had a good time at our resort. We really sorry about the inconvenient you went through with the pool loungers, we take seriously everything you shared and we already have a new policy that does not allow guests to reserve a lounger for more than 20 minutes. We keep working in order to improve our services at the restaurants and common areas. It would be great if you give us the chance to welcome you again in a near future. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

Amazing

Posted 23-Apr-2015
I stayed in different hotel wasn't like this one I really like Royal hideaway so so nice
Comment from Hotel Management
30-Apr-2015 by Guest Experience Department , Hotel Management
Dear Guest: Even a few words are very much appreciated. Thank you for your nice comments and please let us know when you are planning to come back, we would love to make arrangements in advance for you. Regards from Royal Hideaway Playacar!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom new york

Perfect for adults

Posted 21-Apr-2015
Great opportunity To unwind Quiet, with a staff that meets all your needs
5 out of 5
Recommended
for Couples
by A verified travellerfrom Chicago, IL

Beautiful hotel with great service

Posted 21-Apr-2015
Pros: Property and villas are nicely done. Service quick and readily available.
Cons: Add a little more nighlife, music during the day, etc.
Location: Nice, safe walk to town of Playa del Carmen. Quick 30 min trip to Tulum and Xel-Ha for day acctivities.
Beuatiful hotel and well kept grounds. Staff available everywhere to help with any request. Quiet and relaxing. Perfect for couples.
Comment from Hotel Management
30-Apr-2015 by Guest Experience Department , Hotel Management
Dear Guest: Thank you for your review. Your words are very much appreciated. It was our pleasure to assist you and we would love to host you again in future. Sincerely,