Amazing experience, from start to finish! Posted 17-May-2015
Being our first time in Mexico at an all inclusive resort we weren't sure what to expect as we pulled in. This resort far exceeded any expectations we ever had. We were greeted at the resort with a cool rag, chocolate, and champagne. The airport lost our luggage and the concierge went above and beyond to find it, have it delivered to our resort, and our room. We didn't have to worry about a thing. They even offered my husband pants and dress shoes to use for the night so we could go to dinner since we were in travel clothes with nothing to change into. Special shout out to Tulio our concierge! He made our experience what it was!! The beach was prestine and beautiful and the resort grounds were kept spotless. We didn't lift a finger as someone was always walking around the pool and beach area offering us drinks and food! It was amazing!! If there are any cons it has nothing to do with the resort, but rather, the airports! Pay the extra money to have the least amount of flights as possible. And if you do, make sure you have enough time between layovers. The airports are beyond slow in Mexico City, Guadalajara, and cancun. We missed flights on our way there and almost on our way home, just because of check in lines being slow, and customs also! If you can ANYWAY get away with not checking luggage, that's the way to go. It'll save you hours and stress in those lines!
Comment from Hotel Management
20-May-2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for your kind comments and for your recommendations. Our motto is making our guests experience a memorable one and we are very glad to know you really enjoyed your vacation time with us. On behalf of all the Royal Hideaway staff I would like to thank you again for choosing us as your holiday destination, we hope to see you coming back soon. Sincerely,