Ratings based on 426 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Beyond words!

Posted 24-Feb-2015
It's the ultimate paradise from the minute you walk into the resort! The staff is unbelievable and is so accommodating! The view from the pool to the beach is beautiful. For an all inclusive the food is top quality, the restaurants have many choices! It's an overall paradise and we will be going back for a 3rd visit!!!!
4 out of 5
Recommended
for Couples
by A verified travellerfrom Minnesota

Royal Hideaway

Posted 13-Feb-2015
Pros: Smaller resort, excellent service
Cons: The facilities are beginning to show signs of age and the rooms are smaller than some other resorts... Of course, we were not in the room a great deal
The Royal Hideaway is a great place to visit. The staff will go out of their way to make sure your every need is satisfied. The food at all five restaurants and the drinks by the pool / beach are all very good. The several pool areas and beach have plentiful seating for all guests.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

Great location next to the beach.

Posted 05-Feb-2015
Pros: The staff throughout the hotel was very professional but fun and kind. Asian restaurant has impeccable service and wonderful food.
Cons: Water at the swimming pool was definitely tooooo cold. But number one would be the quality of coffee. The coffee served at the breakfast was horrible!
I truly enjoyed my 6-day stay. Wish I could stay for another week.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom ATLANTA

Beautiful, quite, great food and service.

Posted 01-Feb-2015
If you can find anything to complain about here, you need to see a psychiatrist. Excellent in every way from the beach to the food and drinks. Highly recommend the dirty monkeys.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jan-2015
Excellent,outstanding place to stay.You can feel the difference from all the rest.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Dallas, Tx.

Beautiful, Classy all inclusive resort.

Posted 19-Jan-2015
Pros: Great service and very good food.
Cons: First floor room had very little closet space and doors would not work with hangers in closet. Some of the railing on the bridges and porches was rot
Location: Easy access to town and all surrounding activities.
We went for a trip with our grown sons and their wives for my 60th birthday. The rooms were beautiful with concierge service for each building of about 10 rooms. Great service in the entire resort. Food was very good and a variety of restaurants are on site for your enjoyment. This resort had a great combination of activities to suit all groups as well as access to outside tours for further adventures.
Comment from Hotel Management
22-Jan-2015 by Royal Hideaway Playacar, Hotel Management
Dear Diana, Thank you for your nice review. Thank you for choosing Royal Hideaway Playacar as your holiday destination. We are happy to know that you gave us the opportunity to make your stay a great experience at our resort. Let us know when you are coming back and we will be happy to assist you making arrangements before your arrival. Warm Regards from Royal Hideaway Playacar, Reputation Manager Royal Hideaway Playacar
2 out of 5
by A verified travellerfrom New York

Not a 5 Start Hotel!!!

Posted 07-Jan-2015
I would not rate this Hotel a 5 star as they claim! The food in restaurants is OK... not so good, variety of dishes... not much of a choice... Staff is friendly! The dress code in restaurants is "formal"... the staff should learn exactly what it is.... it is certainly not loafers with slacks or slacks and short sleeve.... Lack of activities!We have been traveling for many years to 5 star hotels, I wouldn't rate this hotel a 5 star Hotel... I would give it a 3-.... All I know is I wouldn't come back to this hotel ever again!
Comment from Hotel Management
22-Jan-2015 by Royal Hideaway Playacar, Hotel Management
Dear Vlad, Thank you for your comments. They help us to improve our services. We apologize for any inconvenient during your stay. Certainly, our resort is known by his relaxed and quiet atmosphere not by the night life or noisy activities. We have plenty of options during the day for our guests. We have an extraordinarily high rate of return visitors. If you decide to come back it will be a pleasure to assist you again. Good Luck on your future trips to this beautiful Mayan Riviera. Regards, Reputation Manager Royal Hideaway Playacar
Comment from Hotel Management
22-Jan-2015 by Royal Hideaway Playacar, Hotel Management
Dear Vlad, Thank you for your comments. They help us to improve our services. We apologize for any inconvenient during your stay. Certainly, our resort is known by his relaxed and quiet atmosphere not by the night life or noisy activities. We have plenty of options during the day for our guests. We have an extraordinarily high rate of return visitors. If you decide to come back it will be a pleasure to assist you again. Good Luck on your future trips to this beautiful Mayan Riviera. Regards, Reputation Manager Royal Hideaway Playacar
2 out of 5
by A verified traveller

Big disappointment!!

Posted 29-Dec-2014
I have stayed at several gold plus hotels and have always been upgraded, but at this hotel they wanted me to pay for a room upgrade. The staff were not always accommodating, the service was definitely not good enough to rate this as a five star hotel. The food was average and the atmosphere in the restaurants was stuffy. The beach was beautiful and location was great, very easy to get downtown. The town has a lot going on, great shopping, restaurants and night life. If you want evening activities I would not pick this hotel as it is very quiet and boring in the evenings.
Comment from Hotel Management
22-Jan-2015 by Royal Hideaway Playacar, Hotel Management
Dear Guest, Your comments are very much appreciated and will be shared with the staff; we always give our best to make of your stay a pleasing experience. Our staff is always committed and fully involved with the guests’ satisfaction. During high season any room upgrade is upon availability. Yes, our relaxing atmosphere is perfect for guests who don’t like to be disturbed by noisy activities. For night life, we have the 5th Avenue in downtown Playa del Carmen which is located 5 minutes away by taxi, very close to the resort; there you can find multiple options to have fun at night time. Happy New Year, Reputation Manager Royal Hideaway Playacar
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Dec-2014
Fantastic experience. Only positive things to say. We were fortunate to visit while the hotel still allowed teenagers so a wonderful family holiday for us. It will be a couple of year before we can come back now that it is reverting to adult only..... Too bad
Comment from Hotel Management
22-Jan-2015 by Royal Hideaway Playacar, Hotel Management
Dear Guest, We really appreciate your comments. We are glad to read that you enjoyed the friendly, warm, attentive and professional service we strive to provide all of our guests. It will be great to see you coming back soon, Sincerely, Reputation Manager Royal Hideaway Playacar
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Francisco, CA

Nice rooms, good food and great beach location.

Posted 25-Dec-2014
Had a lot of fun and the place was awesome. Definitely returning again next year!
Comment from Hotel Management
22-Jan-2015 by Royal Hideaway Playacar, Hotel Management
Dear Guest: We really appreciate your valuable feedback; it is a motivation for us and also a helpful reference for our readers and future guests. Our resort has an extraordinarily high rate of return visitors and we will be happy to have you as a loyal guest! We are looking forward to welcoming you again in the near future. Sincerely, Reputation Manager Royal Hideaway Playacar