Dining options at the hotel include a restaurant. An Internet point is located on site and high-speed wired and wireless Internet access is complimentary. For a surcharge, the property provides a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle. This Playa del Carmen hotel also offers an outdoor pool, a concierge desk, and tour/ticket assistance. Limo/town car service, wedding services, and translation services can be provided. Guests can use the outdoor pool and recreational facilities at a partner hotel. A total renovation of this property was completed in July 2011.

Hotel Azul by Encanto has designated areas for smoking.

Mr Chile La Quinta Ave - Overlooking the city, this restaurant specializes in seafood and serves breakfast, lunch, dinner, and brunch. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Recreational amenities at the hotel include a private beach and an outdoor pool.

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

• No onsite parking is available.

No rollaway/extra beds available

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

• Breakfast fee: MXN 70 per person (approximately)
• Airport shuttle fee: MXN 1570 (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.