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Grand Sirenis Riviera Maya All Inclusive, Riviera Maya

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Grand Sirenis Riviera Maya All Inclusive

Zona Costera K256 Akumal, 77710 Quintana Roo

Family-friendly hotel in Akumal - Kantenah neighborhood near Half Moon Bay

On the beach
This beachfront all-inclusive hotel is located in Akumal's Akumal - Kantenah neighborhood, close to Yal-ku Lagoon, Akumal Beach, and Half Moon Bay. Area attractions also include Xpu-ha Beach. Show more
All-inclusive
Onsite meals and beverages, taxes, and gratuities (tips) are included in the room rate at Grand Sirenis Riviera Maya All Inclusive. The hotel also features 10 restaurants and a full-service spa.
Balconies, ocean views
Guestrooms open to balconies with ocean, sea or garden views and feature jetted bathtubs. Other amenities include sofa beds and air conditioning. Hide

GUEST REVIEWS

3.9out of 5

Expedia Guest Rating

75%

of guests recommend

TripAdvisor Traveller Rating

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TripAdvisor Traveller Rating

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Rooms & Rates

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Please complete the highlighted fields below. The check-out date must occur after the check-in date. Please change the date. Date format should be dd/mm/yy. Please provide the ages of children below. The check-in or check-out date is prior to the current date. The check-in date cannot be after 29/06/2013. The check-out date cannot be after 29/06/2013. The check-in date is missing. Please add the check-in date. The check-out date is missing. Please add the check-out date.
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Room type  
Junior Suite - All Inclusive
1 Bed2 Beds1 sleeper sofaCotton linens and down blanket. Sofa bed. Balcony with view of the ocean, garden, and pool. Separate sitting area. Desk. Television with cable channels, free movie channels, and pay movies. Wired Internet access (surcharge). In-room safe. Minibar. Ensuite bathroom with jetted bathtub and separate shower with handheld showerhead. Bath amenities include phone, hair dryer, and makeup/shaving mirror. Slippers. Air conditioning.
There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Know Before You Go
  • There are no room charges for children 3 years old and younger who occupy the same room as their parents or guardians, using existing bedding. All guests staying in hotel guestrooms must be registered with the hotel. No pets, including service animals, are allowed at this property.
Policies
  • Pets not allowed
  • Check-out time is Noon
  • Check-in time starts at 3 PM
  • Early departure fee charged
  • Minimum check-in age is 18
Fees
  • The following fees and deposits are charged by the property at time of service, check-in, or check-out.
    • Late check-out fee: USD 10
    • Fee for wireless Internet in public areas: USD 57.4 per week (rates may vary)
    • Fee for in-room high-speed Internet (wired): USD 57.4 per week (rates may vary)
  • The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Mandatory Fees and Taxes
  • The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
    • New Year's Eve (31 December) Gala Dinner per adult: USD 40.00
    • New Year's Eve (31 December) Gala Dinner per child: USD 20.00 (from 4 to 11 years old)
  • The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change.

Accessibility Options

  • Accessible path of travel
  • Accessible bathroom
  • In-room accessibility

Property Amenities

  • Air-conditioned public areas
  • Arcade/game room
  • Total number of rooms - 956
  • Number of suites - 456
  • ATM/banking
  • Babysitting or child care
  • Number of floors - 3
  • Number of poolside bars - 2
  • Number of swim-up bars - 2
  • Beauty services
  • Billiards
  • Business center
  • Coffee shop or café
  • Complimentary breakfast
  • Concierge services
  • Multiple large conference rooms
  • Currency exchange
  • Dry cleaning/laundry service
  • Elevator/lift
  • Event catering
  • Fitness facilities
  • Floor butler
  • Full-service health spa
  • Gift shops or newsstand
  • Hair salon
  • Health club
  • Internet point
  • On-site medical assistance available
  • Wireless (high-speed) Internet access - surcharge
  • Beach/pool umbrellas
  • Children's club
  • Laundry facilities
  • Massage - spa treatment room(s)
  • Multiple small meeting rooms
  • Multilingual staff
  • Nightclub
  • Parking (free)
  • Beach bar
  • Private beach
  • Restaurant(s) in hotel
  • Number of meeting/conference rooms - 2
  • Tennis on site
  • Number of restaurants - 10
  • Meeting facilities size (feet) - 5033
  • Free guest parking only during stay
  • Sauna
  • Self parking
  • Shopping on site
  • Number of buildings/towers - 10
  • Spa tub
  • Steam room
  • Supervised child care/activities
  • Swimming pool - children's
  • Swimming pool - outdoor
  • Tour assistance
  • Wedding services
  • Wheelchair accessible
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Rooms

Grand Sirenis Riviera Maya All Inclusive offers 956 air-conditioned accommodations with minibars and safes. Balconies open to ocean, sea, or garden views. Accommodations offer separate sitting areas and include sofa beds. Beds feature down blankets. Televisions come with cable channels, free movie channels, and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and handheld showerheads. Bathrooms are also outfitted with slippers, makeup/shaving mirrors, and phones.

This Akumal hotel provides wired high-speed Internet access for a surcharge. Business-friendly amenities include desks and direct-dial phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

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Grand Sirenis Riviera Maya All Inclusive, Akumal, Quintana Roo, Rooms Guest Room

Room Amenities

  • Pay movies
  • Separate sitting area
  • Balcony
  • Air conditioning
  • Climate control
  • Direct-dial phone
  • Complimentary bottled water
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Private bathroom
  • Complimentary toiletries
  • Hair dryer
  • Jetted bathtub
  • Bathroom phone
  • Separate bathtub and shower
  • Handheld showerhead
  • Makeup/shaving mirror
  • Slippers
  • Electronic/magnetic keys
  • Window opens
  • Clock radio
  • Desk
  • Iron/ironing board
  • In-room safe
  • Sofa bed
  • Cribs (infant beds) available
  • Blackout drapes/curtains
  • Cable television service
  • Wired high-speed Internet access (surcharge)
  • ESPN
  • Free movie channels
  • Water view
  • Sea view
  • Ocean view
  • Garden view
  • Pool view
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Dining

Guests are offered a complimentary buffet breakfast.

Akumal and Tulum - This poolside restaurant serves breakfast, lunch, and dinner.

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Recreation

  • Golfing nearby
  • Ecotours nearby
  • Basketball on site
  • Fishing on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Motor boating on site
  • Parasailing on site
  • Pilates classes on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Swimming on site
  • Volleyball on site
  • Yoga classes/instruction on site
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Spa

  • Couples treatment rooms
  • Massages on beach
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Turkish bath/Hammam in spa
  • Sauna in spa
  • Spa tub in spa
  • Spa café
  • Beachfront spa
  • Garden view from spa
  • Massages
  • Body treatments
  • Facial treatments
Show spa details Hide spa details

Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Grand Sirenis Riviera Maya All Inclusive

3.9
out of 5
avg. guest rating
Hotel service:
3.6
Hotel condition:
4.1
Room cleanliness:
4.3
Room comfort:
4.1
Location:
3.5
Neighbourhood:
3.9
75%

of guests recommend

out of 24 reviews

Write a review of this hotel

You may be required to sign in to verify your stay.

A Traveller from Houston, TX
5.0
out of 5
Recommends this hotel
Posted 28 Nov 2011

“Sirenis - quite and serienity”

My family and I spent 8 days at the Grand Sirenis Riveria Maya over the Thanksgiving Holiday. My son who is 8 loved the lazy river, along with the rest of us. The hotel is set on a large property and everything is set apart from the other. It was a lot of walking but it was also nice because it did not feel like the resort was crowded. They have 3 pools and each pool has plenty of space. The staff was very courteous. We had an excellent time and I would highly recommend this hotel!!

A Traveller from Calgary, Canada
3.0
out of 5
Recommends this hotel
Posted 24 Oct 2011

“Mediocre - not the best”

General view of the hotel was ok - the staff was very friendly but the hotel itself lacked certain amenities such as Internet access in certain areas of the hotel and rooms (although it was paid for). The breakfast buffet was a disappointment but the dinner buffet was a little better. My bathrobe also had a red stain on it but the housekeeper didn't change it unless it was requested. My husband and I was there for our honeymoon package but was greatly disappointed that we didn't get a room upgrade - instead, they gave us a complimentary breakfast in bed, which lacked variety and wasn't very good and also a free El La Carte dinner at the french restaurant, which did not taste good either. Overall, our group had a good time but for the amount we paid, we had expected better amenities and variety.

Area recommendations
The excursions (Xplorer and Xel-Ha) was fun. So was the Coco Bongo show.
Must see
The excursions such as Xplorer and Xel-Ha was a lot of fun and a once in a lifetime activity. The Coco Bongo club had awesome performances although it was very very crowded. My group purchased the VIP tickets which gave us a little more room to dance and our own bar so we didn't have to wait in line for too long. This is definitely a must-see if travelling in the Mayan or Cancun.
Dining
The food at this hotel was mediocre - buffets lacked selection and I was very disappointed by the El La Carte dinners. We had better meals at the excursions!
Nightlife
The disco at our resort was fun only because we went with a large group of people - not really a couple's thing unless the club was packed, which usually wasn't in our case.
Events and shows
The daily shows was ok - I would instead spend the money at Coco Bongos and watch the real entertainment.
Other
The great thing about this hotel was the staff - they were all friendly and some came partying with us at the disco which was a blast!
A Traveller from Calgary
4.0
out of 5
Recommends this hotel
Posted 22 Oct 2011

“Family get away!”

The service was good, needed more food selections, the surroundings were nice, but the beach in town had nicer sand. I would go again.

A Traveller from Illinois
5.0
out of 5
Recommends this hotel
Posted 18 Sep 2011

“Looking forward for a second visit.”

The Grand Serenis personnel were pleasant from the minute we arrived. The quality of food was really good as well as the amount/locations of resturants. Many fish and species can be seen by snorkelling at the resort beach location.

A Traveller
3.0
out of 5
Does not recommend this hotel
Posted 2 Sep 2011

“Worth it if only for the "All Inclusive"”

We chose this location because the hotel looked beautiful!! The "All Inclusive" feature was great but only if you plan to stay at the hotel for most of your trip. The quality of the hotel was great but the service not so much. The problem was their guidelines were very strict. If you weren't staying at the hotel you were not allowed on the property. And the problem with that was that we went to attend a wedding and some of the family was going to be staying at a different hotel. When we found out they couldn't even come in we started making arrangements for them to stay at the hotel. But even when they knew we went out of our way for them to stay they wouldn't allow them in until they received the confirmation through their services (even though we provided the confirmation #) It was very upsetting. So because the confirmation hadn't gone through my dad had to leave a large cash deposit so they could release the rooms. Then the bride needed the hair & make-up artists to come in to get us all ready but they wouldn't let them in w/out paying for a "day pass"...a pass they weren't even going to use!!! They also made a big deal when we removed our "RED" hotel armbands the day of the wedding. We were all dressed up & they wanted us to keep them on. How tacky. But again the hotel was very nice & the food was excellent but only go if you are going to spend most of your time there. The hotel is on the other side of Playa del Carmen so it can be a drive...

Devin T from Indianapolis
2.0
out of 5
Does not recommend this hotel
Posted 18 Jul 2011

“Wouldn't go back...”

Didn't give us honeymoon package as promised, called us almost every day at 6am to try to get us to go to their timeshare "lunch with free gift" probably would have been more comfortable sleeping on the floor the bed was so hard, way under staffed, they would have 3 under paid people doing every job in the whole restaurant... Dripping in sweat just to get you a drink 10 minutes after you asked for it. We probably walked a good 15 miles, not exaggerating, on the resort alone in 6 days just to get to the beach, pools, and restaurants. And they have golf carts, but will not give you a ride to the road to get transportation!!! And it is 1/2 mile away!

Area recommendations
Playa del Carmen, you will pay $20 for a taxi ride to get here! And definitely go to the Mayan ruins! Life changing!
Getting around
Collectivo, Mexican public transportation, 300 pesos for 1/2 hr ride, or $20-30 US for a cab
What to pack
Hiking shoes, water shoes so you don't have to pay $40 for them.
Must see
Tulum, Xel-ha
A Traveller from Fort Collins, CO
5.0
out of 5
Recommends this hotel
Posted 13 Jul 2011

“Great time was had by all!”

We traveled in a group of 11 including 6 adults and 5 kids ranging in age from 18months to 15 years old. We all had a great time. All inclusive is the ONLY way to travel with teenagers! A couple of us had been there several years ago and they had greatly improved the night life since then! We were happy with the food selection/variety for the most part. The specialty restaurants were not quite as good as before, but the buffets/snack bars were very good. Our only complaints were that the A/C in our room kept going into standby mode so our room was not as cold as we wanted it to be if we forgot to push the button. Also, the refrigerator in our room didn't get as cold as we wanted it too. The beach was really nice with great service while lounging, but the entrance to the ocean was kind of rocky until you got out a little deeper. Overall, we had a fabulous trip! The pools/bars/activities are wonderful! The staff was very friendly and helpful!

A Traveller from Denver,Co
5.0
out of 5
Recommends this hotel
Posted 9 Jun 2011

“Great time!”

Great Food, luxury rooms, great service, great snorkeling, great beach!

Robert P from Toronto
2.0
out of 5
Does not recommend this hotel
Posted 8 Jun 2011

“No Service Hotel”

Having stayed at many of the Resorts along the Riviera Maya I must say this was the most disappointing. I have never been to a resort here where they staff looked so unhappy. Nobody smiled or said hello and often showed disdain when asked for anything. Nobody to greet or seat you at ,meals in the buffet. One Gold cart to take people to the lobby and buffet during rain storms. After waiting 1 hour we walked and arrived drenched but at least we could eat before the restaurant closed. There is no wireless internet. If you do not bring a cable you must BUY one from the. When I asked to send one to the room (again the lobby is miles away) they said they did not have this service. Food was fine, the facility is fine although very cold architecture. This place could be so much more if they trained staff and had the appropriate number available for a resort of this size.

Area recommendations
Barcelo Maya Palace/Colonial. Princess Hotel.
A Traveller from Independence, KS
4.0
out of 5
Recommends this hotel
Posted 3 Jun 2011

“Good not great”

Grounds - The hotel staff was friendly and helpful. The place was clean and the landscaping well maintained. Some of the building exteriors could use some touching up. This place is HUGE so you better bring comfy shoes, if you venture out of your room you will be doing A LOT of walking. They have golf carts, but you'll probably have to explicitly ask for them. Empty carts will constantly buzz buy you and leave you wondering, why didn't they ask me if I wanted a ride. Rooms - Our group had 2 rooms. 1 was horribly/mouldy musty I think it had been flooded. The ceiling in the bathroom was sagging and it had a dehumidifier in it. Another was very smoky, I don't think my friends got to choose non-smoking. The rooms were clean, but the comforters on the beds looked pretty worn an ratty. The showers have wall jets, but they are fairly clogged with mineral deposits so they don't spray like they should. The rest of the room seemed to be in good shape/working order Location - This is quite a ways away from Playa and Cancun. If you're planning to spend most of your time at the resort that's ok. If you plan to spend much time in PDC or Cancun, I would recommend looking and places closer. Food - You have to book the al la carte. Some restaurants are good, some are so so... If you don't have a strong desire to dress up and go to a sit down place where they bring you the food, I recommend the buffet at the main building, LOTS of choices and everything I had from there was good.

Area recommendations
I would recommed you go to Tulum to visit the ruins/beach. I would also recommend a visit to cozumel to rent scooters or a jeep and drive around the eastern side of the island.
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Grand Sirenis Riviera Maya All Inclusive

Zona Costera K256 Akumal, 77710 Quintana Roo

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Nearby Points of Interest

  • Yal-ku Lagoon - 2 km / 1.2 mi
  • Half Moon Bay - 2.6 km / 1.6 mi
  • Akumal Beach - 3.9 km / 2.4 mi
  • Xpu-ha Beach - 7.2 km / 4.5 mi
  • Chac Mol - 10.9 km / 6.8 mi
  • Dolphin Discovery - 11.1 km / 6.9 mi
  • Xel-Ha Water Park - 13.4 km / 8.3 mi

Location Highlights

  • Marina nearby
  • By sea
  • Theme park(s) nearby
  • Beach nearby
  • On bay
  • On beach
  • Full-service health spa nearby

The preferred airport for Grand Sirenis Riviera Maya All Inclusive is Cancun, Quintana Roo (CUN-Cancun Intl.) - 81.2 km / 50.5 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Nearest Major Airport:

  • Cancun, Quintana Roo, Mexico (CUN-Cancun Intl.)

Area:

Akumal - Kantenah, Quintana Roo, Mexico: Snorkeling and diving are popular in the small resort town of Akumal, and at Kantenah beach to the north, where the coastline runs parallel to a protected coral reef. In the summer months, sea turtles crawl onto the white-sand beaches by moonlight to lay their eggs. Yal-Ku Lagoon, once a trading route for the ancient Maya, is a bird watcher’s paradise, and can be explored by foot or kayak.

Grand Sirenis Riviera Maya All Inclusive

Zona Costera K256 Akumal, 77710 Quintana Roo