Ratings based on 406 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from Dallas, TX

Recommend this Hotel to your WORST ENEMY!!!

Posted 18-Jul-2014
Pros: We saw a hundred or so baby turtles dig themselves out of the sand and made their way into the ocean.
Cons: Customer service. Room condition. Restaurant reservation availability. Mini fridge temperature. Towel replacement. Welcome reception. Clean the beach
Location: Xplore was exciting, the zip lines and cents were awesome. you must see the Mayan pyramids, they are spectacular, get a guide to explain the history
My party of seven (two rooms) arrived at the Grand Bahia Principe Tulum on July 3, 2014 to a lackluster welcome. We stayed in the Club Hacienda Junior Suite, the website promises exclusives for our upgraded room: ‘private reception’ and ‘private check-in’, but the private lobby was full on the day we arrived and waited about a half hour just to check in. There wasn’t a bartender in the private lounge and we were not provided our “Welcome Cocktail.” ZERO orientation, we were not told of any activities, events, or when/where to dine in the resort. There was no enthusiasm of hospitality from the private reception desk. Restaurant reservations - I called ahead of our arrival and were told we could not set a reservation until we arrived. Once we arrived the Public Relations desk let us know that EVERY SINGLE seat in all restaurants in their three resorts were booked The ‘private club house’ is the same room where waited to check in, it does have Internet access but it’s hit or miss. We were excluded from some bars on the beach. It might be petty but I was looking forward to seeing towel animals on my bed. No such luck. Mini Fridge is NOT to keep drinks cold, but prevent them from being HOT. LEAK from the room above into our room, it took 4 days before we were allowed to move rooms, our property was damaged. no apology or compensation in room internet did not work, Hotel stated its a third party company and they are unable to refund the $35 paid.
5 out of 5
for Everyone
by A verified traveller from Milwaukee

It was a pleasurable vacation and enjoy my stay.

Posted 14-Jul-2014
Pros: The Hotel was great!. My room was clean everyday my refrig was full with goodies and their was bottle water to be had.
Cons: The weather! In July it very humid. Next time it will be May or June.
The restaurant are all first-rate..the foods was excellent. entertainment was great. Everyone that I ran into at the Hotel was very very helpful.
1 out of 5
by A verified traveller from Washington, IL

NOT A FIVE STAR HOTEL. It had better days...

Posted 13-Jul-2014
Pros: Restaurants ok, gardens ok, iguanas ok,
Cons: It needs a major update
(We were expecting better conditions in the room. AC did not work, it was warm and old. It definitely had better days. Low quality liquor and the worst mexican beer (XX Lager was the only option). Tiny cups for beer made a big challenge to drink (had to wait every time). Most of the beaches were not suitable for swimming (there was a section that it was amazing, but nothing different from the other beaches in the area). 1hr internet free per day
5 out of 5
for Everyone
by A verified traveller from Orange, Ca

Beautiful location and views

Posted 03-Jul-2014
Overall the facilities were great. The beds were a little to firm, but our room was always clean. The food was what I expected good, lots of variety. The late night snack bar was good but needed more variety. Beautifully landscape all over, pools were beautiful too
5 out of 5
for Everyone
by A verified traveller from Chesterfield, MI

Beautiful Views

Posted 26-Jun-2014
My wife and I decided to come back to this hotel after we got engaged a year and a half ago at this very same result. We are confident about coming to this resort time and time again, and love the fact that there is 4 resorts tied into one another. Gran Bahia Principe has Coba, Tulum, Sian Kaan, and Akulum all tied together with a long stretch of beach.
4 out of 5
for Everyone
by A verified traveller

Great stay would recommend!

Posted 26-Jun-2014
We have been to the Riviera Maya three other times. We really liked Bahia Principe Tulum and would definitely recommend it and would go back. It is the best of the three Bahia resorts that are all connected. Stayed in building 24 which was perfect. Ask in advance (yes you can and should do this) for a third floor room so you will potentially have a view. Our building was behind the Tortuga restaurant which is right on the beach and close to the smaller pool. Food was very good, resort very clean! Nobody got sick at all. Staff was great especially Raul who serves drinks by the pool and beach. Go visit a cenote when there and take one night to leave the resort and go to Buena Vida restaurant in Akumal... Not to be missed!!
4 out of 5
for Everyone
by Octavian from Chicago

Very nice resort, good for family vacation

Posted 11-Jun-2014
Pros: snorkling
Cons: meat and seafood selection
Location: Xcaret park (for Iscaret) $$$ - very nice show and river snorkeling Chichen Itza - $$ - famous pyramid - must see
Clean rooms, lots of pools, friendly staff, access transportation to and from different points readily available make Grand Bahia a good place. This is our second stay with the hotel chain, first in Punta Cana , now in Riviera Maia. What I really think it could be improved is not the food variety but the food quality. It was really bland to my taste and the meat selection was really basic. Actually the seafood selection was poor given the resort location by the Golf of Mexico. Regarding the beach it has pros and cons. The cons are relative small areas with smooth sandy bottom. Given the geography this is an area with rocky bottom not really the main stream standard beach. But here is the pros, is the first beach where I actually enjoyed snorkeling, the rocky sea bottom made good environment for a lot of fish species. So before you sign up for any snorkeling excursion make sure you first explore the hotel beaches. For us that was more than enough. What I really liked about this hotel it was the wild life it fostered. You could see wild iguanas (lots of them) an o bunch of other animals roaming free the hotel grounds. This combined with the fish at the beach almost makes you feel like visiting a zoo without paying admission. Overall good stay!
2 out of 5
by John from St. Louis

Very Disappointed

Posted 01-Jun-2014
Pros: Not very much any more!
Cons: Go to "Adult Only" - Stop catering to underage college kids! - Go back to the upscale menu for the buffets - Allow climate control to individual rooms
Location: Adequate things to do.
We've stayed at this resort many times in the past 20 years. Hadn't been in 6 years until now. The facility was still O.K. in terms of service and cleanliness, however the resort had been overrun by families with bratty children. Also, they seemed to cater to the 18 to 20 year old kids. This stay was much more like a "spring break" than a relaxing week! Under aged 18-20 year olds drinking and getting loud and obnoxious took over the pool with the swim-up bar. Of course, we could have gone to one of the other pools, but we like using the swim-up bar. The rooms were nice, but the climate control was usuless! Adjustment of the thermostat had no effect on temperature. The hotel controlled it and they turned the temperature up in the evening to conserve electricity!!! That's unacceptable for us, as we like to sleep in very cool room. Also, the food was somewhat disappointing at the buffet. In previous visits, the food was awesome with upscale dishes and specialties, but this time it was more like a cheap buffet. Every dinner/lunch/breakfast was the same exact food and it wasn't anything special. This resort is "Kid Frendly", and that just don't work for us. All our future trips will be at 5 star "Adult Only" resorts!
5 out of 5
for Everyone
by ana from ct

Wonderful hotel by the beach and near excursions

Posted 26-May-2014
Expedia failed to provide what was promised but the hotel was wonderful
3 out of 5
for Everyone
by Jessica from Kansas City

Beautiful location makes up for what the rm lacked

Posted 19-May-2014
Pros: The moment you step outside your hotel room, you're reminded why you're there. The grounds are immaculate, as well as the pools and beach area.
Cons: Upon arrival, that the rooms be ready and that someone take the opportunity to truly explain all that is offered and where it is.
Location: We did a day excursion to a sink hole and then on to Chitchenitza to see the Mayan ruins. The trip is ALL day, so prepare to bring snacks and drinks.
The room wasn't ready at promised check-in time, and the first night there, the drain in the shower didn't work. The maintenance showed up in a reasonable time to fix. The rooms do have air conditioning, but it is not conditioning we are accustomed to in the U.S. Rather it is a very humid, wet blowing air....which leaves everything damp. Do not bring anything of importance that is on paper or any electronics susceptible to moisture. The room was not extremely clean, and I don't think it was the fault of maids, as they were very kind and willing to help in any way. It is more the nature of the hotel and moisture and being on the beach. There was a massive beetle that we saw at one point, but that was the only bug we encountered inside. The last night there, we had no hot water. We called the front desk who said they were sending maintenance, but after an hour and no show, we called again. On the second call, they send someone within approximately one hour. The hotel asks you reuse towels but the towels never fully dried so we had the maids come in each day for the towel service, of which they made our beds and freshened the place. And again, you run into them often, and they were all the most kind people of all of the staff! Once you step outside your hotel room, it is insanely beautiful. The downside being that the pools and bars close at 6...and you risk your life with the trucks and golf carts whizzing by on the same walk that you take on foot. They do not move for anyone.