Ratings based on 556 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from USA

Not what I expected!

Posted 31-Jul-2015
I was irritated by staff trying to sell different things or activities. I paid pretty penny for vacation and just wanted to relax but these trained sales staff just kept annoying. Beach was swamped with seaweed so we used pools for almost entire stay.
3 out of 5
Recommended
for Everyone
by A verified traveller

July vacation

Posted 22-Jul-2015
Hotel staff was amazing! They were there in minutes if you needed anything. The restaurants were not air conditioned so it was super hot while eating. The rooms were also pretty warm even though there was air. Wish the buffet changed it up more. Overall amazing vacation though!
4 out of 5
Recommended
for Everyone
by A verified traveller from Midland Pa

Great room location (#4) close to pool, beach

Posted 20-Jul-2015
Great resort, buffet, rooms, shops and pools. Entertainment is awesome!! BUT THE BEACH WAS HORRIBLE!!!! SEAWEED EVERY WHERE!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jul-2015
It was quiet, and just for adults. We were celebrating our 48th anniversary. The staff was very pleasant and accomodating. Our room was very nice and roomy.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kentucky

Great All-Inclusive

Posted 09-Jul-2015
Great location, Tulum Ruins and Xel-Ha were only about 10 minutes away. The trip from the airport was about an hour, but not a bad trip. Food was really good for an all-inclusive. My favorite meal was usually lunch at the snack bar by the beach. Don Pablo was by far the best al la carte restaurant. Drinks were good, I would suggest asking for a margarita with only a little lime, much better! Alejandro at the snack bar made the best margaritas! Tip occasionally for better drinks. Seaweed was a problem as others have said, but we still walked along the beach almost everyday. Chairs were much easier to find on the beach, pool chairs were basically impossible to find after 9am. Room was cleaned on a daily basis, tipping is suggested :)
3 out of 5
by A verified traveller

El mar no tiene la accesibilidad adecuada

Posted 06-Jul-2015
Agradable a medias pero la razon de acudir a la Riviera es el mar y este hotel no tiene un mar aceptable para nadar
4 out of 5
Recommended
for Families
by A verified traveller from ny, ny

wonderful family vacation

Posted 24-Jun-2015
Pros: the pools and the staff.
Cons: the gym was subpar, not enough equipment. teh beach was fulll of seaweed which made it not enjoyable to sit at the beach.
Location: lots of things to do int eh area.of special interest are the mayan ruins.
went with my father and son fr my son'e 30th birthday and we had a balst. the facilities were beautiful, the food and drink were good and plentiful and the staff was accomodating. went on 2 excursions which were fun but expensive. overall, would highly recommend the place. good value for the price.
4 out of 5
Recommended
for Couples
by A verified traveller from santiago, chile

Akumal better Than Tulum

Posted 12-Jun-2015
Pros: Service
Cons: Try to change it akumal
Location: Perfect
luckily we got an upgrade and moved hotel from Tulum to Akumal, this is really a 5-star luxury. with first class restaurants, large pools, a gourmet buffet amazing and highly complex infrastructure. I recommend not wasting your money and go directly to BP Akumal Luxury Collection, the BH Tulum is only a 3 star and the BH Coba (the newest) is so far from the beach (3 star too) You really feel the difference for a few more dollars . . This is my 3rd time in YucataAn .. this has been the chosen right hotel on this price range.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Place, where you can have good vacation

Posted 12-Jun-2015
Pros: Beach, food, on site transportation and friendly staff.
Cons: Flies and moskitos
Very testy and big food variety. Delfinarium on site. Cristal clear ocean near the reef and possible unbelievable amount of seaweed in same spots of huge sandy beach.
1 out of 5
by A verified traveller from miami fl

No good

Posted 08-Jun-2015
Bad service, bad food, bad AC in room, no AC in any of the restaurants, horrible concierge, club hacienda is a rip off you pay more for nothing, bad drinks at pool bar, a mission to go anywhere with their golf car service, 2 thumbs down. We were very disappointed and will not be staying there again.