Ratings based on 541 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Indianapolis, IN

Nice hotel – not swimmable beach

Posted 22-May-2015
Pros: Nice room with comfortable bed & pillows! Nice entertainment. We liked the theater shows & band, especially Caribbean & Mexican style of music.
Cons: Need one more towel exchange place.
Location: Tours to Tulum, Excaret
Very large hotel, requires a lot of walking. Transportation between resorts only. Would be a good idea to mark trams. Buffet in Tulum has big variety and good quality of food, but no air conditioning, birds are flying and walking on the tables. Beach is absolutely non swimmable due to artificial blockages of water flow & has a spoiled view. Room was cleaned every day, but at very late time, sometimes after 3-4 PM, in spite of regular tipping. One day missed, so we had to complain, because had no clean towels. It is very inconvenient that such large hotel has only one place to exchange beach towels that works from 8 AM to 5 PM. One day even could not change towels, they did not have any clean left. Need one more towel exchange place. So hotel is an average, if you are beach loving person I would not recommend it.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom TX

Nice property for the price. Friendly staff.

Posted 18-May-2015
Pros: location and rooms are not crowed together.
Cons: AC in units could be better but we acclimated after a couple of days.
Location: Good place to get away and out of the rush. Very close to the beaches of Tulum.
This is our second stay at this property and came back because we felt the price was appropriate for the facility. We also love the location. The staff is very nice and friendly. We felt right at home here.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami. Fl

Great weekend trip.

Posted 18-May-2015
Pros: The food it was so good, and every night they had different options.
I stayed at the Grand Bahia Principe Tulum for 4 day in the month of May with my husband, sister in law and her husband. Our room was a good size, The bed was two queen bed put together but it was comfortable. We had a minor A/C problem but it was fix right away. The hotel is beautiful, and big. The bar area was good thanks to Freddy one of the bar tender we had a very good time (drinks were good) We had reservation at the Brazilian Stake house food was delicious. The buffet had plenty of options to eat and the food was good. The hotel was busy so the service in the buffet was a little be slow because it was busy. The check in process was fast. Only 60 MN a day of WI FI at the lobby which I think its good that way you can enjoy your stay and not be in your phone or Computer constantly. Overall we enjoy our stay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom vancouver, bc

Great all inclusive, excellent staff!

Posted 11-May-2015
My recent stay at the Bahia principe was excellent! This was my first all inclusive trip and it was more than I expected it would be. The rooms were good, the pools were amazing and the buffet was great with so many selections. You have access all 3 resorts there which is also a bonus. I would definitely recommend the grand Bahia principe
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-May-2015
Cons: Air Conditioner
Location: Great location, we visited the Tulum Ruins and a beach nearby. Close to other attractions
We were in villa 338 It was close to the Lobby, which was close to the pool, beach, and buffet. not too noisy. We would have liked the room air conditioning to be a bit cooler. Food was great. Staff were super friendly, hard working people.
3 out of 5
by A verified travellerfrom British Columbia, Canada

Nice beach but below average resort

Posted 04-May-2015
Food: meh, drinks: meh, beach: great, pools: great, staff: meh Cabs were expensive and the resort isn't close to any cities. My bf and I went to playa one night and had a blast but it cost us nearly $100USD to go there and back. Would stay closer to either there or tulum next time. Would have been okay if there was more than just the disco opened past 11:00 but there wasn't. Latest bar's last call was 10:30 and snack bar says it's opened 24/7 but there is only one guy working past 10:00 or so and so ordering food can take a very long time and drinks weren't available when we went one night at 11:30 (including soft drinks and water). Beach was great which was important but just the overall abmosphere wasn't great and wouldn't recommended it for a young couple who wants a fun night life and good food and drinks.
4 out of 5
Recommended
for Everyone
by A verified traveller

Awesome resort all around, terrible beds

Posted 28-Apr-2015
The resort was amazing all around. Beautiful, clean and well kept. Staff were friendly, courteous and extremely helpful. The beds in the rooms however were much too hard..... Tough to endure 7 nights
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Delaware

Air condition

Posted 24-Apr-2015
Pros: Everything
Cons: Air conditioning
Location: N/A
The air condidition in the unit (#12) is inadequate and was know to the hotel to be so. This hotel is a very up scale hotel that is afforable. It was very disappointing. They said that inadequate air conditioning is in several units. My question to them was why would knowingly put a return customer (4) in a room with this condition. They have spent mucho bucks on several additions. Make NO sense not to improve comfort..
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Nice and close to beach

Posted 20-Apr-2015
Nice hotel. The rooms were ok, a little outdated, musty smelling and the shower leaked. The food was ok, but we had a chance to try to Coba Buffett and the food seemed nicer. Overall great trip just a few minor things. Would definitely recommend this resort.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom new jersey

wonderful !

Posted 20-Apr-2015
Pros: Everything
Cons: The saggy chairs around the pool
Location: It's pretty far from the airport but well worth the ride
This is our 5th time to this resort and still love coming here. We stayed 11 days and it was nice that the resort appreciates and recognizes return guests. The staff is wonderful , helpful and always smiling. Making dinner reservations was easy and it was nice to see that many chairs were added to the beach area. The chairs around the bool near the Rodizio steak house could use some new seats. Very saggy. I feel very comfortable here and it's a great place to chillax. I will return hopefully real soon. Kudos to the staff! 🐠🐠🐠