Ratings based on 420 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveller from St. Louis

Great resort for the money

Posted 05-Sep-2014
Pros: Food, staff, hotel grounds, entertainment
Cons: The rooms are getting kind of dated. Some of them keep cooler than others. Housekeeping is average
Location: Its a drive from cancun airport, reserve a shuttle. Close to Xel-Ha and Tulum ruins. Xplor is a great time, super cool zip lines.
This was my fifth stay at the Gran Bahia Principe-Tulum. The fact I have been there that many times they do something right. I thought on my prior visit to this last trip things were going down hill a little but this stay things seem to be righted. For the price you will pay for the experience you get it is well worth the money. You have access to three resorts and a plaza with shopping, disco, and sports bar. The grounds and facilities are extremely well kept. The staff for the most part is extremely friendly and accommodating. Make sure to visit Ari at the upper pool bar he is THE best. The entertainment staff does a good job keeping you entertained Crazy pool games, beach volley ball, waterpolo, etc... The shows at night are surprisingly good although some of them are better than others. The singers and bands playing at the lounges and at the Hacienda Don Isabel are great and will have you moving. The beach is nice, it is a little rocky not unlike a lot of beaches down there so bring water shoes. For a nicer experience walk down to the beach for Akumal. You can actually snorkel there and see quite a bit of marine life. They have dolphins, jet skis, flying water boards, kayaks, para-sailing amoung other activities right on the resort. The buffets have a huge selection of different foods and its pretty tasty. The specialty restaurants are superb, make sure you do the Brasilian with the big skewers of meats! I love this resort and will probably go again.
5 out of 5
for Everyone
by A verified traveller from Southern California

Execllent resort with great service!

Posted 18-Aug-2014
Pros: The location was perfect and the all inclusive package made it worry free!
Cons: Easier access to the internet. Wireless internet rates were expensive and per device. Free internet was available only in the lobby for 1 hour per day
Location: The location worked out perfect for us. We saw the ruins in Tulum and Chichen-Itza, snorkeled in Cozemel, and shopped in Playa del Carmen.
The room was clean and spacious. The bed was very confortable. The beach was excellent and pools were big and clean. We had a great time hanging out at the beach and there were a lot of activities to do in the area and at the resort. We enjoyed the shows in the evenings and the staff at the hotel helped us to plan and reserve our excursions. We went to the ruins in Tulum which are about 30 minutes away and we also took a day and went to see Chichen-Itza which is a little over 2 hours away from the resort. If you go to Chichen-itza, be sure to book a guide. The food at the resort was great!
1 out of 5
by A verified traveller

Posted 18-Aug-2014
Too many rocks in water on beach, staff picks up swimming pool of left unattended, worm seen on lettuce, birds eating off plates on tables, cats roaming in buffet seating area gross
4 out of 5
for Everyone
by A verified traveller from Chicago, IL

Nice hotel close to beach

Posted 11-Aug-2014
Pros: The lobbies of the 3 hotels were very impressive. The hotel staff were all very friendly...from the front desk to the housekeepers.
Cons: How about posting the daily activites on TV just like the TV ad for Coco Bongo ? Since I don't have wifi in the room I can not check my GBP app.
Location: We went to the Tulum ruins via taxi ($20 for 4) on the way there and took the collectivo for (35 pesos/person) on the way back.
We went with 3 other couples plus my two young adult children to attend a beach wedding which turned out to be a beautiful ceremony at sunset. Wedding was at GBP Akumal but the rest of us stayed at GBP Tulum. Checking in was done efficiently by Rebecca and ended nicely with a welcome drink of margarita. Food was good but gets kind of tiresome after 2 meals. We went to different restaurants among the 3 hotels just to keep it interesting. We loved La Tortuga for a nice quick breakfast without too much of a crowd plus it's close to the beach. Also liked the 24 hour snack bar which served freshly made paella almost everyday for lunch. Of course, there's guacamole everyday made fresh in all the places we went to. Our room was on the third floor close to my friends and my children which was what I requested when I made the reservations. Unfortunately, we always get water on the floor every time we shower in all 3 rooms in Villa 32. We just asked for extra towels and made sure showers are short. The rooms are clean but some of the furniture don't work well. A couple of the drawers gets off track when pulled out. Just didn't use it. Air condition is fair. There's no way of controlling the thermostat. I guess just like the refrigerator, the AC is pretty much set at a certain temperature by the staff. Trolleys come by at adequate intervals but once we got to know the way, walking through the nicely manicured grounds was a better way of going around. No ice machines for ice buckets.
5 out of 5
for Everyone
by A verified traveller from NY, NY

Amazing, excellent in all aspects!!!

Posted 08-Aug-2014
This is the dream vacation, I will definately go again with my family, the resort has lots of activities, shows, good entertainement, excellent service, close to all you can see, tulum, coba, playa del carmen, chichen Itza and cancun and most of all echological in a middle of, nature reserves...
4 out of 5
for Couples
by A verified traveller from Calgary, Alberta, Canada

Very nice

Posted 25-Jul-2014
Pros: THe 24 hour rib shack
Cons: The buffet needs to be changed daily, just like the Riu
Location: We went to EXPLOR and CoCo Bongo. EXPLOR is my 2nd time. Hands down the best place you will see, It has ziplines and cool caves you walk throu
I was here in Oct 2010 for a wedding, and came back with my girlfriend July 2014. We stayed in the Bahia Tulum. It was really nice, the beach had some sea garbarge on the North corner. But that is the edge of the beach of Bahia which people make a big deal of because they are too lazy to actually walk the beach. We walked the beach once to Bahia Akumal, it takes about 40 min to walk down the beachline resort to resort. Or you can hop on a little train shuttle that takes you everywhere between Bahia tulum Bahia Akumal or Bahia Coba. The nightly entertainment was good, some was dance, sometimes it was karaoke which goes until about 11. After that, its a 5 min walk from Bahia tulum to the Disco at the Hacienda. There is always live music until about 11:30 -12:00 at night. All the drinks are free at all of this including the disco. Bahia also has DOLPHINS!! for $100 you get to swim and pictures, so much fun. It is on the resort. YOU can go down and see them for free too. My favorte place we seems to be at was the rib shack. It was open 24 hours, had premium liqour, quiet, and the service was really good. We were tipping $2 every second round, bartender $10 at some point. Everyday we were there we were treated awesome. Alacarte are unbelievable. get as many of these as you can cause the buffet is pretty boring, good but very american boring with flavours
1 out of 5
by A verified traveller from Dallas, TX

Recommend this Hotel to your WORST ENEMY!!!

Posted 18-Jul-2014
Pros: We saw a hundred or so baby turtles dig themselves out of the sand and made their way into the ocean.
Cons: Customer service. Room condition. Restaurant reservation availability. Mini fridge temperature. Towel replacement. Welcome reception. Clean the beach
Location: Xplore was exciting, the zip lines and cents were awesome. you must see the Mayan pyramids, they are spectacular, get a guide to explain the history
My party of seven (two rooms) arrived at the Grand Bahia Principe Tulum on July 3, 2014 to a lackluster welcome. We stayed in the Club Hacienda Junior Suite, the website promises exclusives for our upgraded room: ‘private reception’ and ‘private check-in’, but the private lobby was full on the day we arrived and waited about a half hour just to check in. There wasn’t a bartender in the private lounge and we were not provided our “Welcome Cocktail.” ZERO orientation, we were not told of any activities, events, or when/where to dine in the resort. There was no enthusiasm of hospitality from the private reception desk. Restaurant reservations - I called ahead of our arrival and were told we could not set a reservation until we arrived. Once we arrived the Public Relations desk let us know that EVERY SINGLE seat in all restaurants in their three resorts were booked The ‘private club house’ is the same room where waited to check in, it does have Internet access but it’s hit or miss. We were excluded from some bars on the beach. It might be petty but I was looking forward to seeing towel animals on my bed. No such luck. Mini Fridge is NOT to keep drinks cold, but prevent them from being HOT. LEAK from the room above into our room, it took 4 days before we were allowed to move rooms, our property was damaged. no apology or compensation in room internet did not work, Hotel stated its a third party company and they are unable to refund the $35 paid.
5 out of 5
for Everyone
by A verified traveller from Milwaukee

It was a pleasurable vacation and enjoy my stay.

Posted 14-Jul-2014
Pros: The Hotel was great!. My room was clean everyday my refrig was full with goodies and their was bottle water to be had.
Cons: The weather! In July it very humid. Next time it will be May or June.
The restaurant are all first-rate..the foods was excellent. entertainment was great. Everyone that I ran into at the Hotel was very very helpful.
1 out of 5
by A verified traveller from Washington, IL

NOT A FIVE STAR HOTEL. It had better days...

Posted 13-Jul-2014
Pros: Restaurants ok, gardens ok, iguanas ok,
Cons: It needs a major update
(We were expecting better conditions in the room. AC did not work, it was warm and old. It definitely had better days. Low quality liquor and the worst mexican beer (XX Lager was the only option). Tiny cups for beer made a big challenge to drink (had to wait every time). Most of the beaches were not suitable for swimming (there was a section that it was amazing, but nothing different from the other beaches in the area). 1hr internet free per day
5 out of 5
for Everyone
by A verified traveller from Orange, Ca

Beautiful location and views

Posted 03-Jul-2014
Overall the facilities were great. The beds were a little to firm, but our room was always clean. The food was what I expected good, lots of variety. The late night snack bar was good but needed more variety. Beautifully landscape all over, pools were beautiful too