Ratings based on 550 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveller from ny, ny

wonderful family vacation

Posted 24-Jun-2015
Pros: the pools and the staff.
Cons: the gym was subpar, not enough equipment. teh beach was fulll of seaweed which made it not enjoyable to sit at the beach.
Location: lots of things to do int eh area.of special interest are the mayan ruins.
went with my father and son fr my son'e 30th birthday and we had a balst. the facilities were beautiful, the food and drink were good and plentiful and the staff was accomodating. went on 2 excursions which were fun but expensive. overall, would highly recommend the place. good value for the price.
4 out of 5
Recommended
for Couples
by A verified traveller from santiago, chile

Akumal better Than Tulum

Posted 12-Jun-2015
Pros: Service
Cons: Try to change it akumal
Location: Perfect
luckily we got an upgrade and moved hotel from Tulum to Akumal, this is really a 5-star luxury. with first class restaurants, large pools, a gourmet buffet amazing and highly complex infrastructure. I recommend not wasting your money and go directly to BP Akumal Luxury Collection, the BH Tulum is only a 3 star and the BH Coba (the newest) is so far from the beach (3 star too) You really feel the difference for a few more dollars . . This is my 3rd time in YucataAn .. this has been the chosen right hotel on this price range.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Place, where you can have good vacation

Posted 12-Jun-2015
Pros: Beach, food, on site transportation and friendly staff.
Cons: Flies and moskitos
Very testy and big food variety. Delfinarium on site. Cristal clear ocean near the reef and possible unbelievable amount of seaweed in same spots of huge sandy beach.
1 out of 5
by A verified traveller from miami fl

No good

Posted 08-Jun-2015
Bad service, bad food, bad AC in room, no AC in any of the restaurants, horrible concierge, club hacienda is a rip off you pay more for nothing, bad drinks at pool bar, a mission to go anywhere with their golf car service, 2 thumbs down. We were very disappointed and will not be staying there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Jun-2015
Hotel was great! The only problem we had was the air conditioner in our room did not work very well. We couldn't get the room to cool down very good.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-May-2015
The staff was ok. The buffet had a lot to choose from but seeing as though you only get a couple of dinner reservations with a week stay, the food gets old. The rooms were nice and clean, but didn't do much to block the noise from the outside. I'd say this place is good for families but maybe not for couples looking to get away.
4 out of 5
Recommended
for Everyone
by A verified traveller from MA

Nice resort close to the beach and pools.

Posted 26-May-2015
Pros: The proximity to the beach/pools and the friendly staff.
Cons: A bit of upkeep and maybe another place to go for a drink in the evenings.
Location: We visited the Tulum Ruins, which were excellent. We went by taxi and had a nice 1/2 day experience.
The beach and pools were beautiful (the staff work really hard each day to clean up the seaweed). The resort is pretty and the rooms are nice/comfortable. Lots of cute/interesting wildlife, good restaurants (especially Don Pablo), and a few nice bars/shows. Overall, we had a wonderful time and would recommend this resort to anyone.
5 out of 5
Recommended
for Everyone
by A verified traveller

good stay

Posted 26-May-2015
Pros: I liked the quality of the hotel. Immediately, when you drive up it is luxury. The hotel staff is very kind as well.
Cons: Nothing I can think of can be improved
Location: The location is a little bit of a drive from the airport about 1 hour. There are Mayan ruins near by and lots at resort including swimming with dolphn
The hotel accommodation were pleasing. Very nice beach, although every day workers had to come and clean up seaweed. The pools were very nice and the food was good. Plenty of things to do for couples and fmailies
3 out of 5
by A verified traveller from Indianapolis, IN

Nice hotel – not swimmable beach

Posted 22-May-2015
Pros: Nice room with comfortable bed & pillows! Nice entertainment. We liked the theater shows & band, especially Caribbean & Mexican style of music.
Cons: Need one more towel exchange place.
Location: Tours to Tulum, Excaret
Very large hotel, requires a lot of walking. Transportation between resorts only. Would be a good idea to mark trams. Buffet in Tulum has big variety and good quality of food, but no air conditioning, birds are flying and walking on the tables. Beach is absolutely non swimmable due to artificial blockages of water flow & has a spoiled view. Room was cleaned every day, but at very late time, sometimes after 3-4 PM, in spite of regular tipping. One day missed, so we had to complain, because had no clean towels. It is very inconvenient that such large hotel has only one place to exchange beach towels that works from 8 AM to 5 PM. One day even could not change towels, they did not have any clean left. Need one more towel exchange place. So hotel is an average, if you are beach loving person I would not recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveller from TX

Nice property for the price. Friendly staff.

Posted 18-May-2015
Pros: location and rooms are not crowed together.
Cons: AC in units could be better but we acclimated after a couple of days.
Location: Good place to get away and out of the rush. Very close to the beaches of Tulum.
This is our second stay at this property and came back because we felt the price was appropriate for the facility. We also love the location. The staff is very nice and friendly. We felt right at home here.