Ratings based on 491 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Cedar Falls, IA

Overall nice resort

Posted 25-Jan-2015
We stayed in Club Hacienda in the Tulum section of the resort which brought some extra perks. The Tulum section was also much quieter than Coba and Akumal. The buffets were acceptable with a lot of variety while the specialty restaurants were much better. The beds were horrible. The bed frames were made from wood and ours was broken. The staff was very pleasant throughout the resort. The grounds were beautiful. The waves were very calm due to the concrete mounds that were installed but they disrupt the view.
3 out of 5
Recommended
for Couples
by A verified travellerfrom New York

Depending on price, will depend if I go back....

Posted 20-Jan-2015
Pros: The staff were always helpful and went out of their way to say "hola" and help and answer questions.
Cons: Bars should be open till at least midnight. Food in restaurants need quite a bit of help.
We stayed in the Tulum. The property (Tulum and Coba) is very large, staff is accommodating, food is adequate. BD Travel, Esteban and Maria we very accommodating and informative . We ate in 3 of the restaurants and I would say the buffet was better, at least if you didn't like something there were many more choices for you to try. We were a group of 18 (9 couples) and they had a very hard time accommodating us throughout the resort. Main bar near the theater closed at 11 so if you wanted music or drinks you had to go to the Hacienda. The casino was very small, 2 roulette tables, 3 black jack, 1 or 2 poker and slot machines. We paid $3,000 for 6 night per couple. For me to go again the price would have to be more like $2000 for 2 for it to be worth it. They had a awful policy with the pool towels that I was afraid to take them out of the room. If you did not have them at checkout there was a $40 per towel fee. The beach at Tulum is short and in the water are a lot of rocks and made it hard to go out in the water. In the lobby there was a very annoying group of hotel staff that would try and catch you every time you walked by to give you a "free breakfast with beach bag and tee shirts". We asked directly if it was for the time share and was told it was not. We did not attend the breakfast but others in our party did and they felt very pressured.
3 out of 5
by A verified travellerfrom NYC

Not so Gran Bahia

Posted 17-Jan-2015
Arrived at 2pm for a 3pm check-in and the room was not ready. Finally got our room a 6PM! Was told that previous guest checked out late. Never offered any compensation or anything for the 3 lost hours. Hotel charged us $5/day for a room safe. Hotel gives you 1 hour per day of wifi in the lobby. Anything else is an extra fee. ($50 per week for wifi) Food was average for an all inclusive. Wait staff was very nice. Beach is terrible. Big barriers were installed for beach erosion and basically you can wade into the water (if there isn't any coral of rocks) up to your waist. Casino was a joke. 3 blackjack, 2 roulette and 1 holdem table.Not even enough dealers to cover the tables. On top of that, they charged me a $2 surcharge for each drink. Final insult was charging $16US for the entertainment on the final night. Some Mexican fiesta that was not anything extraordinary. Certainly not worth $16! Someone needs to remind these people what the definition of ALL INCLUSIVE means.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom salt lake city, UT

Great resort stay!!!

Posted 14-Jan-2015
We loved the resort! We liked our room placement the beach the pool! We did wish we could have had a better description of what there was to do and the different places to eat and go on the resort! Other then that we had a great vacation!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Jan-2015
The foood was the best! i was at this hotel 15 years ago the staff and food was gerat back then and still great now. The beach is not as clean as it was 15 years ago but the staff is out cleaning it every morning. Not much trash but a lot of plants.
2 out of 5
by A verified travellerfrom Montana

Disappointing

Posted 11-Jan-2015
Pros: Not much
Cons: They would have to go along way to convince me to consider staying there again.
Location: Diving, cave exploration, historical sites, beaches, fishing.
This is was the fourth and last time we stay at the resort. The Bahia has expanded over the years and has lost its exclusive feeling due to overcrowded facilities, inattention to detail, and average dinning at best. We were not alone in our complaints from previous patrons. Our complaints of the air conditioning not working, insufficient bedding to include not even having a blanket, and the continuous key card system failure was ignored for more than three days. Perhaps the biggest disappointment were the beaches that were consumed with plastic trash and excessive seaweed. We felt more like we were on a bus rather than at a resort.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom L

Had a great time

Posted 10-Jan-2015
Was everything I was hoping for, nice pools,and very good food. Friendly people.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom winnipeg Manitoba

Great access to beach

Posted 05-Jan-2015
Pros: The Pescador was a below average for service and food quality
Staff are very pleasant, food services on the whole was excellent
4 out of 5
Recommended
for Everyone
by A verified traveller

Very Large All Inclusive On the Beach iN Tulum!!

Posted 04-Jan-2015
Beautiful hotel but limited resources at full capacity. Not enough beach chairs, too much priviledged areas!! Some employees were rude & unhelpful. Lines for everything... Annoying extra charges for safe, Internet, etc.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel with ocean beach

Posted 04-Jan-2015
We had a tremendous experience and highly recommend it.