Ratings based on 528 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Nice and close to beach

Posted 20-Apr-2015
Nice hotel. The rooms were ok, a little outdated, musty smelling and the shower leaked. The food was ok, but we had a chance to try to Coba Buffett and the food seemed nicer. Overall great trip just a few minor things. Would definitely recommend this resort.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom new jersey

wonderful !

Posted 20-Apr-2015
Pros: Everything
Cons: The saggy chairs around the pool
Location: It's pretty far from the airport but well worth the ride
This is our 5th time to this resort and still love coming here. We stayed 11 days and it was nice that the resort appreciates and recognizes return guests. The staff is wonderful , helpful and always smiling. Making dinner reservations was easy and it was nice to see that many chairs were added to the beach area. The chairs around the bool near the Rodizio steak house could use some new seats. Very saggy. I feel very comfortable here and it's a great place to chillax. I will return hopefully real soon. Kudos to the staff! 🐠🐠🐠
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Apr-2015
My sister and I staid for four nights and had a blast. All of the staff were nice and didn't mind our questions and we had good service at each food place we went too. We enjoyed the activities at the pool and found plenty of things to do without leaving the resort. It was great for relaxing or for small activities and the pool bar was great, Julio made great drinks!
4 out of 5
Recommended
for Families
by A verified traveller

Posted 15-Apr-2015
I would recommend this resort- great food, great entertainment but just needs a little updating in the rooms (better furniture).
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

Beautiful!

Posted 12-Apr-2015
Pros: It is close to the beach and large enough that it never felt crowded.
Very beautiful hotel. Everything felt like luxury. All the staff was very friendly and helpful. Can't wait to return.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom illinois

nice hotel right next to beach

Posted 06-Apr-2015
Location: a little far out but if you like that its a plus.
this was our first time in this area. hotel lobby is very nice. service was very good. would recommend.
3 out of 5
by A verified travellerfrom Mexico

Good family hotel

Posted 04-Apr-2015
Pros: The location, the space, the pools
Cons: food
Location: there are many things to do around the area, like visiting cenotes, dive, snorkel, etc
I like the hotel a lot, but the food was surprisingly bad
3 out of 5
by A verified travellerfrom Cancun Mexico

Hotel desagradable cerca de Tulum en la playa.

Posted 24-Mar-2015
No tenían la reserva a tiempo, nos hicieron esperar 3 hrs para entregar el cuarto, no funcionaba A/C, la habitación sucia, frigobar no lo resurtian y de mala calidad, los meseros groseros, nada de servicio en alberca o playa, los enchufes de luz necesitas un adaptador que te hacen comprar. Los restaurantes a la carta saturados. Y los snack bara sucios. Nos incluían bebidas "premium" y te daban genéricas. El internet malísimo y te lo cobran caro.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver BC

Far from airport

Posted 21-Mar-2015
Food is ok, staff good, room is clean, beach is fine, but too much seaweed .
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

Nice Resort

Posted 16-Mar-2015
Pros: The staff was excellent!
Cons: More entertainment
Location: While there where things to do off the location we did not leave the resort.
Overall trip was good. The staff at the resort were there to please you. There was a lot of walking, as resort is big and spread out. The one thing we didn't like was there was not enough entertainment at night. Everything stopped by 11PM. Would have been nice to have a DJ play so you could dance.