Ratings based on 474 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Nova Scotia, Canada

Beautiful hotel and beach!

Posted 17-Dec-2014
We had a terrible trip getting to our hotel but when we arrived it was completely worth it. I had emailed weeks before asking to be upgraded to an ocean view and didn't hear anything back so I was worried we wouldn't have the view we so much wanted but I was wrong and happily surprised. We did end up having an ocean view as well as a room directly above the dolphins. It was awesome. Our room was so clean and comfortable. The beach was gorgeous. Always chairs available. The pools were clean and well taken care of. There was a bar beside every main area as well as good in every convenient spot. The 24 hour snack bar was awesome. The disco is just up the road and there is a tram to it going every five minutes. The only irritating thing was the amount of tram traffic along the pathways. We were always on the lookout because they went fast and didn't care about pedestrians. All in all we had a fantastic trip.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom WI

Great location, Nice resort & good buffet variety

Posted 15-Dec-2014
Pros: Staff was friendly and resort was very nice; well groomed & cleanliness. Right on the beach. Good variety of food and desserts.
Cons: Install exhaust fan in bathroom, to vent out steam and lessen humidity level. Change shower doors to prevent water leakage onto floor.
Overall good experience. I booked the junior suite for the A/C. AC was cool but never cold. Ceiling fan helped. Half glass shower door was poor design and bathroom floor was always covered with water after a shower. Half the towels were used to clean up water. Room was always humid. No exhaust in bathroom. Bed was very comfortable. Food at the Buffet was very good overall. Ice cream was excellent. Italian restaurant had good food. Seafood and Mediterranean was ok. Couldn't get into Don Pablo, booked. Heard that was really good.
3 out of 5
by A verified traveller

Posted 12-Dec-2014
Pros: nice beach and location.
Cons: maintenance of rooms could be improved; also modern safes with key code should be standard; wifi should not be limited to one hour per day;
nice hotel with good beach and location but could have some maintenance issues resolved that would improve the experience.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom e

Beautiful place- staff ok.

Posted 11-Dec-2014
We came with a wedding party of over 35. The immediate family (5 of us) all asked to be close to each other. Some were accommodated. Others weren't. When I checked in and was at the whole other side of my family, they told me to wait for a manager. I waited an hour in the chairs. Only to see the manager pick up my file and just shake his head to the clerk. No checking was done. They then gave me my check in envelope and sent me in my way. No explanation of the resort, pool cards( had to find out from another guest) or resort amnesties were explained. Had no idea on the a la cart meals. The rooms were clean but the beds are hard as a rock. fod was great.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom alexandria, va

Posted 11-Dec-2014
Overall it is a nice hotel. The staff and the entertainment group were nice and hard working. I wish the rooms were cleaned in the morning because we went back to our rooms in the afternoon to put our daughter to sleep and they were cleaning or weren't cleaned yet. One afternoon after we put her to sleep we had a phone call saying if we need towels and that woke our daughter....
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing people

Posted 11-Dec-2014
Pros: The people that work there
Cons: Find another route for the cars that transport people rather than using the side walks
Location: Dolphinarius, scuba diving, playa del Carmen town (5th avenue)
More than the hotel the service was amazing. Our family has a great memory of the people at Tulum. The hotel was great as well. The beach was rocky in some spots but it was beautiful to walk by the beach and the pools were great. The activities by the pool such as the entertainment and the salsa dance and the water aerobics with the entertaining crew was amazing. The eterntainment team (Israel, Ricardo, Sergio, Alexis...etc) at Tulum were the best. Our family loved them and they made our stay enjoyable. The servers at the buffet were also great. The morning and lunch crew (Imelda and Pedro) and the evening crew (Hipolito, Alex, and Griselda) were amazing. Generro was also warm and caring for each of us at the buffet by the pool. I would definitely go back.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Diego, CA

Wonderful experience

Posted 06-Dec-2014
Cons: I'm used to a soft bed and this bed was a little hard
Everything was right there: Shopping, entertainment, beach, pools, wonderful food. It's hard to want for more. The grounds were beautiful and extensive. wildlife came out of the forest to scavenge for food in the grass. It was fascinating! The beaches were clean and went for miles. If there was a long walk someplace, you hop on one of the trams and they take you there.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Edmonton, Canada

The best resort we have ever stayed at

Posted 30-Nov-2014
Pros: The staff are the freindliest we have met, the grounds are so well kept, the restaurants are top notch.
Cons: i can not think of anything they could improve
Location: the location is good, playa was 45 min away, a cheap cab ride away.
This resort is the most beautiful , the beaches are fantastic, the staff all went beyond what you would expect, this is a well run resort, we will definatley be going back
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing resort!

Posted 30-Nov-2014
The resort is very nice and very well organized: confortable rooms cleaned twice every day, buffet with an incredible variety of food (always fresh and never empty spaces), high quality drinks available at every time (also cocktails not in the menu), high variety of restaurants a la carte with an excellent service, very nice pool with bar to have refreshments during warm days, very nice gardens and amazing sea! I recommend this resort if you are looking for a vacation in Riviera Maya.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Portugal

The best resort I've been near caribbean sea.

Posted 25-Nov-2014
Highly recomended for who wants to enjoy caribbean sea with fantastic beaches and lots of entertainment. An experience to repeat in near future.