5 outdoor pools, pool umbrellas, pool loungers
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Reviews of Fairmont Mayakoba

5 out of 5
Fairmont Mayakoba
Ctra Federal Cancun - Playa Del Carmen, K, Playa del Carmen, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 732 out of 1000 reviews" "
Rating 8 - Good. 180 out of 1000 reviews" "
Rating 6 - Okay. 46 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there were many pools and varieties of restaurants. I loved the sushi in the lobby and that each restaurant asked about any allergies or food sensitivities. Great, relaxing vacation spot!
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 19 Apr 2024
Dear Christian,Thank you very much for your visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 Excellent

ATSUO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Relations Manager on 8 Apr 2024
Dear Atsuo,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

4/10 Poor

Wendy Jayne

Travelled with family
Liked: Amenities
The staff were fantastic and facility is beautiful. However the costs were astounding. So it’s a great place if you don’t mind dropping $12k for one week with a modest amount of food and drinks. We should have gone to Europe and would have spent much less for a better experience. Crazy high prices and it’s isolated so you can’t walk to a convenience store or lower cost restaurant. Despite that, the staff were top notch especially at the restaurant and bar on the ocean.
Stayed 6 nights in Mar 2024
Response from Guest Relations Manager on 2 Apr 2024
Dear Wendy,Thank you for your recent visit. Thank you for sharing your feedback.Warm regards,Guest Relations Manager

2/10 Terrible

Farah Z

Travelled with family and small children, Travelled with group
Disliked: Staff & service, property conditions & facilities
I strongly advise against staying at this hotel. Compared to our stellar experience at Andaz Mayakoba, with its outstanding service and modern facilities, the Fairmont was a letdown. The check-in was cumbersome, and despite advertising as child-friendly, no activities for children were mentioned. The rooms showed wear and tear, and unlike Andaz, offered no complimentary minibar snacks. The resort's vastness could be a plus if not for the long distances and scarce golf carts, making transportation a hassle and often resulting in long waits. We walked most of the time except when going to the beach, which is not close. One evening, we requested a cart to our room because we had shopping bags (and kids) and got push back. La Laguba is disappointing, with subpar guacamole and dry tacos. Wait staff at the beach were understaffed and indifferent. It took several attempts to get someone to help. Fries were cold and soggy. I was told they didn’t do fresh fruit smoothies. The concierge was very unhelpful, when we asked for her to help us get a taxi from town to the hotel, she told us to 'just hail one’. Adding to our frustrations, my husband’s wallet was lost or stolen during a hotel-arranged airport transfer, costing us 2700 MXN. The hotel's lack of assistance was emblematic of our disheartening experience, far below Mayakoba's reputed standard.
Stayed 3 nights in Mar 2024
Response from Guest Relations Manager on 2 Apr 2024
Dear Farah,Thank you for your recent visit. We regret to know the experience was not as expected. Thank you for sharing your feedback.Warm regards,Guest Relations Manager

8/10 Good

Adam James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Well maintained. Lots of pools on property. We loved riding their bikes throughout the day.. Gym and Spa are both really nice. There are water stations located throughout the hotel where you can refill your water bottle. My only gripe is there’s not one at the reception area. The restaurant situation was the only average part.. Service at restaurants average. Food was good, but pricey given the small portion sizes. You must make restaurant reservations ahead of time during peak season. We were frustrated at the lack of availability. And often times they would say full but there were tons of open tables. Concierge wasn’t great, but the travel center was. You must go see a cenote.
Response from Guest Relations Manager on 1 Apr 2024
Dear Adam,Thank you for your preference and recent stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest Relations Manager on 25 Mar 2024
Dear Madeline,Thank you very much for your recent visit and preference. We are very happy to know you enjoyed the stay. We will be delighted to welcome you back soon.Warm regards,Guest Relations Manager

10/10 Excellent

kyle

Stayed 5 nights in Mar 2024
Response from Guest Relations Manager on 8 Apr 2024
Dear Kyle,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 15 Mar 2024
Dear Claudine,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed your stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Relations Manager on 20 Mar 2024
Dear Meredith,Thank you very much for your recent visit and preference. We are very happy to know you enjoyed the stay. We will be delighted to welcome you back. Sincerely,Guest Relations Manager

10/10 Excellent

Amy Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful vacation. The accommodations were fantastic and the food was wonderful. Staff is very friendly and they go out of their way to make sure you are well taken care of. I can’t wait to go back!
Stayed 3 nights in Mar 2024
Response from Guest Relations Manager on 15 Mar 2024
Dear Amy,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed your stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 Excellent

Andrew Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort with great pools and ideal for families (we are a couple with a 10 year old). Food at the seven restaurants on the property was excellent. Service in most cases was stellar. We stayed in a signature casita room which was very clean, well equipped and lux. Bathrooms are gorgeous and spa like. Nice balcony with view of the canals that run through the property. We will go again. Don't forget to book a boat tour of the brackish canals to see all the amazing wildlife including crocodiles, turtles, birds and fish.
Stayed 5 nights in Mar 2024
Response from Guest Relations Manager on 11 Mar 2024
Dear Mr. Gregory,Thank you very much for your preference and recent stay.. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you backSincerely,Guest Relations Manager.

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Guest Relations Manager on 10 Mar 2024
Dear Sara,Thank you very much for your preference and recent visit. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Warm regards,Guest Relations Manager

10/10 Excellent

Lenise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 4 nights in Mar 2024
Response from Guest Relations Manager on 10 Mar 2024
Dear Lenise,Thank you very much for your preference and recent visit. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 Excellent

Angelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great expansive property with beautiful amenities. Check-in service can be better and experienced close to an hour delay from check-in time!
Stayed 5 nights in Feb 2024
Response from Guest Relations Manager on 8 Mar 2024
Dear Angelo,Thank you very much for your recent visit and preference. We will improve the check in time. We will be delighted to welcome you back soon.Sincerely,Guest Relations Manager

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Relations Manager on 5 Mar 2024
Dear Nicole,Thank you very much for your recent stay and preference. we are happy to know that you enjoyed the stay.Sincerely,Guest Relations Manager

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property has a lot of world class amenities. The spa is top notch. The restaurants are great but way overpriced. The staff is trained to upsell and suggest the priciest options. Not really a hospitality mindset. This comes off as cheap when the property could be so much more for its guests. The Fairmont rooms are way below class. They need a lot of updates for the price. I wouldn't come back.
Stayed 4 nights in Feb 2024
Response from Guest Relations Manager on 5 Mar 2024
Dear James, Thank you very much for your recent stay. We regret to know that the experience was not so good. Thank you for your feedback, we will take actions to improve.Sincerely,Guest Relations Manager

10/10 Excellent

Veronica

Stayed 4 nights in Feb 2024
Response from Guest Relations Manager on 25 Mar 2024
Estimada Veronica,Muchas gracias por su visita y preferencia. Estamos muy felices de saber que disfutó su estancia. Estaremos encantados de darle la bienvenida nuevamente.Saludos cordiales,Gerente de Guest Relations

8/10 Good

Scott alan

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Guest Relations Manager on 25 Feb 2024
Dear Scott,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you again.Sincerely,Guest Relations Manager

10/10 Excellent

rohit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Guest Relations Manager on 25 Feb 2024
Dear Rohit,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you again.Sincerely,Guest Relations Manager

8/10 Good

kevin

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Guest Relations Manager on 23 Feb 2024
Dear Kevin,Thank you very much for your recent visit. We are very happy to know that you enjoyed your stay.Sincerely,Guest Relations Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. Well maintained, lush and green. Our room was comfortable, with nice amenities. The outdoor shower connected to the indoor shower was a treat. Bottled water provided in the room, without extra charge. The staff was friendly and attentive. Quality gym, paddle and tennis courts. I highly recommend this resort.
Stayed 4 nights in Feb 2024
Response from Guest Relations Manager on 23 Feb 2024
Dear Mileva,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay with us. We will be delighted to welcome you back soon.Sincerely,Guest Relations Manager

4/10 Poor

Adriana

Liked: Cleanliness
Disliked: Staff & service
Poor operations, execution and communication. Hotel is too spread out to be staffed properly. Would ask for things and wouldn’t hear back for several hours or not at all. For a Fairmont brand, expected so much more. Food options limited, bland and mediocre at best.
Stayed 5 nights in Feb 2024
Response from Guest Relations Manager on 23 Feb 2024
Dear Adriana,Thank you very much for your recent visit . We are regret to know that you did not enjoyed the stay, we will take actions to correct this.Sincerely,Guest Relations Manager

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. We really enjoyed the way the hotel integrated with the surrounding environment to make you feel like you were staying in a tropical rainforest and not just a resort. That said, the resort was outstanding and the staff extremely friendly and welcoming. Would definitely recommend for anyone looking for a quiet (albeit family friendly) getaway in an exotic but safe location. One suggested improvement would be some common areas aside from restaurants/bars in the event of rainy weather.
Stayed 3 nights in Feb 2024
Response from Guest Relations Manager on 20 Feb 2024
Dear Colin,Thank you very much for your recent stay and preference. We are very happy to know that you enjoyed the stay. We hope to welcome you back soon.Sincerely,Guest Relations Manager

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Relations Manager on 20 Feb 2024
Dear Colin,Thank you very much for your recent stay and preference. We are very happy to know that you enjoyed the stay. We hope to welcome you back soon.Sincerely,Guest Relations Manager

8/10 Good

Raffy

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 5 nights in Feb 2024
Response from GuestRelationsManager on 15 Feb 2024
Dear Mr. Raffy,Thank you very much for your preference and recent visit. We are very happy to know that you enjoyed the stay. We hope to welcome you again soon.Sincerely,Guest Relations Manager

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, property conditions & facilities
Dated; not kept up with its peers in the premium segment in the area (Banyan, Rosewood, St Regis)
Stayed 3 nights in Jan 2024
Response from GuestRelationsManager on 9 Feb 2024
Dear Mr. Patrick,Thank you very much for your recent visit and preference. We hope you give us the opportunity to welcome you back.Sincerely,Guest Relations Manager

10/10 Excellent

Ramesh Kumar

Liked: Cleanliness, amenities, property conditions & facilities
Great place would love to visit again.
Stayed 3 nights in Feb 2024
Response from Guest Relations Manager on 6 Feb 2024
Dear Mr. Ramesh Kumar,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. Thank you for your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

10/10 Excellent

Jimmie L., jacksonville

It is a little pricey, but well worth the cost. Our butler was right there at every turn, even on her day off!
Stayed 12 nights in Jan 2024
Response from GuestRelationsManager on 29 Jan 2024
Dear M. Jimmie L,Thank you very much for your recent visit. We strive to provide the highest level of service for our guests. Therefore, we are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review and we will share your feedback with the team.We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

8/10 Good

Juan Pablo Blum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GuestRelationsManager on 29 Jan 2024
Dear Mr. Juan Pablo Blum,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. Thank you for your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

10/10 Excellent

Lena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular!
Stayed 1 night in Jan 2024
Response from GuestRelationsManager on 25 Jan 2024
Dear M. Lena,Thank you very much for your recent visit and preference.We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba. Kind regards,Guest Relations Manager

10/10 Excellent

John

Stayed 7 nights in Jan 2024
Response from GuestRelationsManager on 15 Feb 2024
Dear Mr. John,Thank you very much for your preference and recent visit. We are very happy to know that you enjoyed the stay. We hope to welcome you again soon.Sincerely,Guest Relations Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GuestRelationsManager on 20 Jan 2024
Dear Ms. Daniel,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We hope to welcome you back soon.Warmest regards,Guest Relations Manager

4/10 Poor

Nicholas Hunter

Liked: Cleanliness, staff & service
Service throughout the resort is A as are many resorts in the area. Overall layout of the resort is a mortal flaw that really cannot be corrected. Most rooms are at least a 15-20 minute walk to the beach and are built on a swamp (which they call canals) With this being the case, the rooms are far removed from the real reason that guests visit....the ocean/beach! Shame on us for not looking at a map prior to but had we realized this we would not have booked. The golf cart transit logistics really take away from a relaxing/enjoyable experience. The overall theme for the resort is to book you in for a reasonable amount and then hit you from all angles for food, beverage, and fee costs. Be prepared for at least $1500-2000 in additional room charges (food, beverage, fees) for a family of four over a 4 night stay. $30 average hamburgers and $18 poolside pina coladas really take away from enjoyable experience. Overall there are many other resorts options that offer far superior experience for less costs. We have visited several other resorts in the area that we have been repeat visitors to....The Fairmont Mayakoba will not be one of them. Sadly, knowing what we know now we regret staying here.
Stayed 4 nights in Jan 2024
Response from GuestRelationsManager on 20 Jan 2024
Dear Mr. hunter,Thank you for your recent visit. We regret to know that the stay was not as expected. We will address your experience with the departments involved. Kind regards,Guest Relations Manager

10/10 Excellent

Amy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from GuestRelationsManager on 16 Jan 2024
Dear M. Amy,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review.We hope to welcome you again at Fairmont Mayakoba.Kind regards,Guest Relations Manager

10/10 Excellent

Nazanin

Stayed 4 nights in Jan 2024
Response from GuestRelationsManager on 17 Jan 2024
Dear M. Nazanin,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

8/10 Good

Aristoteles

Stayed 5 nights in Jan 2024
Response from GuestRelationsManager on 9 Jan 2024
Estimado Sr. Aristoteles,Muchas gracias por su reciente visita. Muchas gracias por su preferencia, esperamos nos de nuevamente la oportunidad de recibirlo.Saludos cordiales,Gerente de Guest Relations

6/10 Okay

Jorge, Cupertino

Liked: Cleanliness, property conditions & facilities
Beautiful property!! The setting and hotel renovations were top notch. However, the service was ver lackluster to say the least especially at the restaurants. Finally, food prices are very high and not justified by the food quality
Stayed 4 nights in Jan 2024
Response from GuestRelationsManager on 9 Jan 2024
Dear Mr. Jorge,Thank you for your recent visit. We regret to know that the stay was not good as expected. Thank you for your feedback, we will take actions to improve the experience of our guests.Sincerely,Guest Relations Manager

10/10 Excellent

COURTNEY

Stayed 4 nights in Dec 2023
Response from GuestRelationsManager on 29 Dec 2023
Dear Ms. Courtney,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We hope to welcome you soon.Warm regards,Guest Relations Manger

10/10 Excellent

Risa L.

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous grounds, fabulous service, beautiful white beaches
Stayed 4 nights in Dec 2023
Response from GuestRelationsManager on 26 Dec 2023
Dear M. Risa L,Thank you very much for your recent visit.We are delighted to hear that you enjoyed your stay with us. We strive to provide the highest level of service to create unforgettable moments for our guests. Therefore, we are very happy to hear that you enjoyed our services and facilities. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

10/10 Excellent

Shaun

Stayed 6 nights in Dec 2023
Response from GuestRelationsManager on 26 Dec 2023
Dear M. Shaun,Thank you very much for your recent visit.We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from GuestRelationsManager on 23 Dec 2023
Dear Ms. Jasmine,Thank you very much for your recent visit.We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

10/10 Excellent

Marinka, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from GuestRelationsManager on 11 Dec 2023
Dear M. Marinka,Thank you very much for your recent stay. We appreciate your time and effort to give us a review. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

10/10 Excellent

Itamar

Liked: Cleanliness, amenities
Stayed 3 nights in Nov 2023
Response from GuestRelationsManager on 9 Dec 2023
Dear M. Itamar,Thank you very much for your recent visit and preference. We are very happy to know you enjoyed the stay. We hope we can welcome you again.Sincerely,Guest Relations Manager

10/10 Excellent

Nadzeya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from GuestRelationsManager on 5 Dec 2023
Dear M. Nadzeya,Thank you very much for your recent visit.We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review. We hope to welcome you back again at Fairmont Mayakoba. Kind regards,Guest Relations Manager

10/10 Excellent

Sheralynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the pricing is not for the faint of heart, everything about this resort is 5-start and then some. The grounds are stunning, the staff kind and helpful, and the amenities abundant. Some highlights: 1) Beach area casita suite: we stayed in one of these with our two kids and it was fabulous. We had a rooftop plunge pool along with a beautiful view of the jungle from our back deck. We were steps from the beach club as well. Additionally the room comes with butler service and that truly made for a spectacular vacation. From restaurant recommendations, to activity bookings, to answering our every question (I had a lot!), Miguel was outstanding. All I did was text him and he got it done. 2) Grounds: I've never stayed at a resort like this where you are literally in the middle of a jungle, but with all the high end luxury of a 5 star property. We saw tons of wildlife and it was just amazing to be in the beauty of that natural setting. 3) Bikes: We loved hopping on a bike at any moment and heading to another pool or just exploring the grounds. 4) Restaurants: At fairmont we ate at La Laguna, Hix Bar, and then ordered several times from the pool side menu. La Laguna was fabulous. And the setting right on the water was so cool. Hix bar was just ok. Do NOT miss Agave Azul at Rosewood and Saffron at Banyan Tree. AMAZING.
Stayed 5 nights in Nov 2023
Response from GuestRelationsManager on 5 Dec 2023
Dear Ms. Sheralynn,Thank you very much for your recent visit.We are delighted to hear that you enjoyed your stay with us at Fairmont Mayakoba. We appreciate your time and effort to give us feedback. We will share your feedback with the team. We hope to welcome you back again in our paradise.Kind regards,Guest Relations Manager

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 7 nights in Nov 2023
Response from GuestRelationsManager on 28 Nov 2023
Dear Monica,Thank you very much for your recent visit. We appreciate your time and effort to give us feedback. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon at Fairmont Mayakoba. Kind regards,Guest Relations Manager

8/10 Good

Lesya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property needs to add a grocery store We had to purchase a $30 taxi to purchase fruits and vegetables. The restaurants are over priced for average food. Everything else was beautiful!!!! Miguel, my driver was a great experience of our stay.
Stayed 5 nights in Nov 2023
Response from GuestRelationsManager on 16 Nov 2023
Dear Ms. Lesya,Thank you very much for your recent visit. We appreciate your time and effort to give us feedback. We have shared your feedback with the teams involved. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

4/10 Poor

Lona

Stayed 3 nights in Nov 2023
Response from GuestRelationsManager on 5 Dec 2023
Dear Ms. Lona,Thank you very much for your recent visit. Our main goal is to provide our guests the highest level of service, and your satisfaction is very important for us, therefore we regret to hear we failed to deliver this promise to you. We appreciate your time and effort to give us a review.We hope to welcome you again at Fairmont Mayakoba. Kind regards, Guest Relations Manager

10/10 Excellent

Alecia

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is superb, the grounds beautiful, service excellent. Fairmont does need to improve the quality of the food and wine. Dining was a disappointment.
Stayed 8 nights in Oct 2023
Response from GuestRelationsManager on 31 Oct 2023
Dear Ms. Alecia,Thank you very much for your recent visit and preference. We are happy to know that you enjoyed the stay. We hope to welcome you again.Sincerely,Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from GuestRelationsManager on 31 Oct 2023
Dear Guest,Thank you very much for your recent visit and preference. We are happy to know that you enjoyed the stay. We hope to welcome you again.Sincerely,Guest Relations Manager