Ratings based on 38 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom calgary

we had really good time our vacation~~~

Posted 09-Nov-2014
Pros: service location room rate.
Cons: n/a
Location: n/a
we had really good time. food activity all room service was so good. we want to back again on near future for sure~!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New Jersey

Amazing

Posted 04-Nov-2014
Just a wonderful experience from beginning to end. The staff is friendly, warm and very accommodating. The grounds are beautiful. The food (and drink) are top notch in both choices and quality. My only complaint is that time seems to move way too fast while you're there. Can't wait to go back!
5 out of 5
Recommended
for Couples
by A verified traveller

El Dorado Casitas

Posted 20-Oct-2014
Pros: Food, pool bars, room all fantastic.
Cons: The resort is a little too big for my liking. Golf cart rides to dinner 3 of 5 nights. Beach is under repair. Usable but not great. View impaired.
Location: Lots to do but did not partake this time. Chose an all inclusive just to relax.
Over the top opulence. More than expected. Food was amazing. Pool and swim up bar was great. Beach was not great (under construction). View was partially blocked by palm trees even in our second floor unit. Resort was a bit large for my taste. Had to take a shuttle back and forth to restaurants, lobby and entertainment.
5 out of 5
Recommended
for Couples
by Beckiefrom Wentzville, MO

Unbelievable!

Posted 14-Apr-2014
Pros: Service was excellent! The Casitas Suites is the way to go. You can also get your own butler service! Food was unbelievable in EVERY Restaurant!
Cons: Honestly the only thing I can think of is instead of having an infinity pool on our deck, to have a hot tub. I think I would have used it more.
Location: Never left the resort, didn't feel the need to!
Absolutely worth the every penny! Loved it! Stayed 4/9/14 - 4/13/14, was not long enough. My husband and I are 38-45 yrs old and have been to many wonderful all-inclusive resorts in Mexico, Jamaica, and the Bahamas but the El Dorado Royale Casitas Suites was by far the best and we will certainly go back! We had the best food you could ever get at an All-Inclusive Resort. Every night we went to a different restaurant and received nothing but the best service and cuisine. We stayed in 2nd level due to it having an infinity pool....Yes, a pool of your own right outside your door! Not all of the buildings have infinity pools on the 2nd floor, the 2 furthest North buildings do. I'm not sure if I am supposed to say this or not, but we got lucky, for once really lucky! Reason is, we booked with Expedia on 2/17/14 and somehow we got the best section for what we found out was a crazy good price. I'm not sure if I'm able to say how much but the other guests in our section were all "members only" and they couldn't believe it was booked through Expedia. No one else in the resort was able to use our amenities like the swim up pool bar. butler service, and beach access so that made it less crowded and great service. Our room was by far the best I have ever stayed. Very spacious, great view, and very CLEAN! Did I tell you about the outdoor shower? I can go on and on, trust me, it's worth every penny!
5 out of 5
Recommended
for Couples
by Timfrom Tulsa, OK

Luxury vacation to escape work.

Posted 23-Mar-2014
Pros: We liked everything about the hotel, food, room, pool, service, beach and even other people. This was our second visit to this hotel and we loved it.
Location: Shopping at Playa del Carmen is always fun. We really just enjoyed being at the resort and relaxing.
This trip was everything I expected it to be. Excellent resort with great food, great beaches, great pools, great bars and great service. This is a beautiful resort with everything necessary to have a completely relaxing and enjoyable vacation.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Oklahoma

Annual trip

Posted 20-Mar-2014
We visit each March and truly fall back in love each year with this property! I have reviewed this property multiple times and am always impressed that each time we return something is better than it was the year before! See you next spring el dorado!
5 out of 5
Recommended
for Couples
by Josephfrom Vancouver, BC

Very private, Gourmet all inc Resort

Posted 17-Mar-2014
Pros: Food was amazing and all A La Carte. super private Casitas rooms/areas. Private pool and bar. Staff amazingly friendly. A quiet adults only resort
Cons: We honestly couldnt fault a thing with this place!
Location: Location was great. not too far a drive from Cancun. Close to Playa Del Carmen. Plenty of day excursions to do in the surrounding area.
We stayed at El Dorado Royale for 8 nights for our honey moon. We stayed in a swim up Casitas suite. and were upgraded rooms. We were also given a complimentary honeymoon package (remember to bring your marriage cert for this). The honeymoon package got us a free massage, candle light dinner on the beach, a romantic breakfast in bed and also free wifi for the duration of our trip. The resort is rather spread out along the beach which means the casitas areas are super private. You have your own pool and bar area. As well as concierge and pool boy. It was exactly what we were looking for on our honeymoon. The casitas swim up room was spacious and very tidy. With a large jacuzzi tub and a outdoor shower which we used almost every day. All the 9 restaurants are a la carte with great food. Its called gourmet inclusive which was just amazing. We are like kings during our stay. There is a perfect amount of different restaurants so we basically ate at a different place every day/night during our 8 night stay. All the staff were very friendly and it all made for the perfect honeymoon that we couldn't fault in any way. Highly recommended.
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 12-Mar-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by Lfrom cleveland, ohio

Fantastic resort!!!

Posted 10-Mar-2014
Pros: Food, drinks, total experience
My husband and I thoroughly enjoyed this resort and we will make it a point to return!!! The people, the restaurants, the room...all excellent!!!
4 out of 5
Recommended
for Getaway With Friends
by kafrom NJ

Excellent with a few buts

Posted 03-Mar-2014 on Hotels.com
Nice Hotel, good food quality, all-inclusive food service is very slow, the "free" shuttle service to Cancun drops you in an overpriced mall in the middle of nowhere, Front desk tried to sell us the next better room for 35% more per night and was pushy at it. Overall it is a very nice place but if they really like their customers they should avoid some of the annoyances.