Ratings based on 294 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom d.f.

Hotel con excelentes instalaciones.

Posted 18-May-2015
Hotel con instalaciones bonitas, limpio y personal muy amable, enorme variedad de comida y de buen nivel; la playa un poco sucia de algas, pero aún así se disfruta mucho. Muy recomendable.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom cancun mexico

Excelente todo en general

Posted 04-May-2015
Me hubiera gustado mas que las bebidas fueran naturales y sin tantos químicos, adicional a que los mezcladores no son de buena calidad.
Comment from Hotel Management
14-May-2015 by E-Concierge y Coordinador de Redes Sociales, Hotel Management
Estimada paola, ¡Saludos desde este hermoso destino! Ha sido todo un placer recibirles en nuestro Resort y escogernos para disfrutar sus vacaciones de playa en este hermoso destino. Apreciamos el tiempo dedicado para escribir la reseña y que nos comparta sus comentarios. Sus comentarios son definitivamente el motor que nos motiva a seguirle ofreciendo los mejores servicios y dar de nosotros siempre el mayor esfuerzo. Tenga presente que los tomaremos en cuenta para la mejora continua de nuestra propiedad. Si decide darnos una segunda oportunidad, nos dará mucho gusto volverles a recibirlos de nuevo durante sus próximas vacaciones y ojalá podamos añadir aún más increíbles momentos en sus experiencias de viaje. Saludos cordiales. Karla Ortiz eConcierge-Coordinador de Redes Sociales Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified travellerfrom OHIO

WE WILL BE BACK

Posted 11-Apr-2015
Pros: THE ENTIRE STAFF IS INCREDIBLE. GREAT POOL AND GROUNDS. WIFI WAS EXCELLENT. BREAKFAST AT WORLD CAFE GREAT WAY TO START YOUR DAY
OUTSTANDING IN EVERY WAY - FAMILY VACATION FOR 5 PEOPLE AGES 12 TO 49. CANT FIND ONE COMPLAINT
Comment from Hotel Management
14-May-2015 by E-Concierge and Social Media Coordinator, Hotel Management
Dear ANDY, Greetings from Dreams Riviera Cancun! We would really like to thank you for have taken the time your review regarding your recent visit to our resort and for your kind comments about our staff assistance, gastronomical offer and overall services. We are very pleased to hear that the service that we provided fulfill your expectations and that our guests receive the quality service they deserve. We will be looking forward to see you again, as we will be excited to add more incredible memories to your family travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York City, New York

Posted 01-Apr-2015
Pros: the restaurants, gym and Explorers club and the room 1200 .
Had a wonderful experience for the grandchildren as well as for myself and my daughter. Facilities were not only beautiful, clean. One of my grandchildren felt she was in the best hotel in the world.
Comment from Hotel Management
14-May-2015 by E-Concierge and Social Media Coordinator, Hotel Management
Dear Annette, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your family travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
2 out of 5
by A verified traveller

Lost reservations

Posted 25-Mar-2015
Poor experience with check in and check out. Lost prepaid reservations, found them 1 hour later, promised room credit to compensate that wasn't honored at check out. Poor communication among front end staff.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cleveland, OH

Fantastic Resort

Posted 03-Mar-2015
Pros: Everything
Cons: At the pool area bars, there could be drink menus. Especially the frozen beach drinks.
Fabulous resort! Everything was great, especially the treatment from most staff members. They go out their way to make you feel great, and provide excellent customer service. Food is also delicious! Pools are great for all ages. Hint- throw the staff a few bucks in tips and they'll take extra special care of you.
Comment from Hotel Management
12-Mar-2015 by Social Media Coordinator, Hotel Management
Dear Mike, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your travel experience. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

great get away!

Posted 02-Mar-2015
Pros: the staff excellent service
Cons: more night entertainment
Location: we went to chicen itza it was great!!
we went to celebrate my birthday and the hotel was excellent a very relax atmosphere, the beach is gorgeous and the service is amazing. we really enjoy our stay. there are so many options to eat the Japanese Restaurant was the best for us we are planning to come back and the paella by the main pool at 1 pm is a must have. the drinks were excellent.the hotel bead and room were very comfortable and they clean the room twice a day. love Dreams
Comment from Hotel Management
12-Mar-2015 by Social Media Coordinator, Hotel Management
Dear Rosita, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your travel experience. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Fantastic smaller resort

Posted 24-Feb-2015
Pros: Amazing staff. Great food in all the restaurants. Everything was easy. No towel wars, no wrist bands.
Cons: I can't think of anything to improve! Maybe slightly larger rooms.
Location: We never left the resort, which is unusual for us. The beach was great, and it was only around 20 minutes to the airport.
We are frequent travelers to the Mayan Riviera/PDC/Xcaret area, but have stayed in larger resorts. This was our first stay at the Dreams in Puerto Morelos, but it won't be the last. This is a great resort. Phenomenal service, the best food we've had at an all-inclusive and terrific pools.
Comment from Hotel Management
12-Mar-2015 by Social Media Coordinator, Hotel Management
Dear David, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your travel experience. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Detroit, MI

Posted 21-Feb-2015
Really good food. Make sure to go to the Oceania or order room service for breakfast. The World Cafe was good, but the other options are better.
Comment from Hotel Management
12-Mar-2015 by Social Media Coordinator, Hotel Management
Dear Jonathan, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your travel experience. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chapel Hill, North Carolina

Beautiful resort on the Mediterranean.

Posted 12-Feb-2015
Overall Dreams Rivera Cancun is a beautiful resort right on the Mediterranean. We recently spent four days to attend our friend's daughter's wedding. We were disappointed the first night in the food at one of the poolside restaurants. We checked around and found better restaurants for the next three nights and enjoyed our meals. The only other complaint was that we ran out of hot water in the room during the daytime and I was forced to take cold showers for two days. The staff was notified but never really address the problem. Otherwise, this is truly a beautiful five-star resort and I would not hesitate to return in the future.
Comment from Hotel Management
12-Mar-2015 by Social Media Coordinator, Hotel Management
Dear Tom, Greetings from Dreams Riviera Cancun! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We really appreciate your comments and observations and will definitely take them in consideration in our continual improvement program. We will be honored and look forward to welcome you back and keep adding memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa