Ratings based on 269 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Fantastic smaller resort

Posted 24-Feb-2015
Pros: Amazing staff. Great food in all the restaurants. Everything was easy. No towel wars, no wrist bands.
Cons: I can't think of anything to improve! Maybe slightly larger rooms.
Location: We never left the resort, which is unusual for us. The beach was great, and it was only around 20 minutes to the airport.
We are frequent travelers to the Mayan Riviera/PDC/Xcaret area, but have stayed in larger resorts. This was our first stay at the Dreams in Puerto Morelos, but it won't be the last. This is a great resort. Phenomenal service, the best food we've had at an all-inclusive and terrific pools.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Detroit, MI

Posted 21-Feb-2015
Really good food. Make sure to go to the Oceania or order room service for breakfast. The World Cafe was good, but the other options are better.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chapel Hill, North Carolina

Beautiful resort on the Mediterranean.

Posted 12-Feb-2015
Overall Dreams Rivera Cancun is a beautiful resort right on the Mediterranean. We recently spent four days to attend our friend's daughter's wedding. We were disappointed the first night in the food at one of the poolside restaurants. We checked around and found better restaurants for the next three nights and enjoyed our meals. The only other complaint was that we ran out of hot water in the room during the daytime and I was forced to take cold showers for two days. The staff was notified but never really address the problem. Otherwise, this is truly a beautiful five-star resort and I would not hesitate to return in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel

Posted 14-Jan-2015
Pros: Kids club
Cons: Clean the children's pool more often. Lots of food and debris in it.
Location: Good beach.
Cleaning was not great in the rooms, but grounds were impeccable. Good food. Excellent staff, very responsive to needs.
Comment from Hotel Management
25-Jan-2015 by SocialMedia, Hotel Management
Dear Guest, Greetings from this beautiful paradise! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We really appreciate your comments and observations and will definitely take them in consideration in our continual improvement program. We will be honored and look forward to welcome you back again and add more memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Illinois, U.S.A.

The Best!! Nothing else to be said!!

Posted 09-Jan-2015
Pros: Nice clean rooms and spacious.
Cons: Perfect means perfect.
Everything was perfect from the room service straight to the food. It was perfect! You have to go there!
Comment from Hotel Management
13-Jan-2015 by SocialMedia, Hotel Management
Dear Johnnie ! Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding your experience in our property. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your family travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
4 out of 5
Recommended
for Families
by A verified travellerfrom Ontario

We would return again...

Posted 08-Jan-2015
Pros: The staff - the pools - the food - the drinks - the rooms
Cons: Several nights the staff work through the night taking down beach party set-ups, and it was very disruptive at 3am!
Location: Never left the resort!
We stayed for 10 nights over New Years. Great resort for families. Very busy pool area with kids and lots going on...not ideal for honeymooners. Some rooms can be noisy in the middle of night.
Comment from Hotel Management
09-Jan-2015 by SocialMedia, Hotel Management
Dear DosCerveza greetings from this beautiful paradise! Thank you very much taking the time to write your review and for your nice remarks. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We really appreciate your comments and observations and we will definitely take them in consideration in our continual improvement program. We will be honored and look forward to welcome you back and keep adding memories to your family travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Quebec city, Canada

Best hotel so far

Posted 02-Jan-2015
I have travelled to about 15 all-inclusive resorts in Cuba, Domincan ans Mexico and this is the best so far. Although it was full for Xmas, did not have to wait. Food was excellent in all restaurants and very good service. Cleanliness is simply outstanding. Even the beach (not a strong suit for Mexico) is quite nice.
Comment from Hotel Management
06-Jan-2015 by SocialMedia, Hotel Management
Dear Client, Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding your experience in our property. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Trail BC.

Beautiful facility with great staff and food

Posted 19-Dec-2014
Pros: Everything!!! We felt right at home and very safe.
Cons: It's a bit pricey. However, we went in high season:)
Location: It is quite far out of town. There are many great tours to take.
We stayed here for a family wedding. It was a spectacular time with friends and family. The hotel is immaculate and the staff goes above and beyond to ensure your comfort. The entertainment in is second to none!
Comment from Hotel Management
21-Dec-2014 by SocialMedia, Hotel Management
Dear Lynn, Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding your experience in our property. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your family travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
4 out of 5
Recommended
for Couples
by A verified travellerfrom North Carolina

Second time at Dreams Riveria Will return

Posted 17-Dec-2014
Pros: Service Service Service
Cons: Bathroom lighting is poor. Too dark.. Outside bars close too early.
Location: Never left the hottel. Having been in Cancun many times, there was no need to do any special trips. Hotel had everything we needed..
10 days of excellent service and comfort Great food good entertainment Wifi was the best i have ever experienced in Cancun
Comment from Hotel Management
18-Dec-2014 by SocialMedia, Hotel Management
Dear Ruth, Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding your experience in our property. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your family travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveller

Dreams Riviera Cancun

Posted 03-Dec-2014
Pros: Food was fantastic!
Cons: Too much sea weed on the beach
Awesome. There for a wedding. Hotel was clean, food was great. There was too much sea weed in the water.
Comment from Hotel Management
09-Dec-2014 by SocialMedia, Hotel Management
Dear Guest, Greetings from this beautiful paradise! Thank you very much for your review and for your nice remarks regarding our staff assistance, gastronomical offer and overall services. In regards your comments about the beach, it is very important for us to mention that even though we have a beach clean program, the situation of the beach is due to the coral reef reproduction season. Also the coral of the ocean varies depending on the season and climate conditions. We appreciate your understanding on this matter. We will be honored and look forward to welcome you back and keep adding memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa