Ratings based on 259 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Trail BC.

Beautiful facility with great staff and food

Posted 19-Dec-2014
Pros: Everything!!! We felt right at home and very safe.
Cons: It's a bit pricey. However, we went in high season:)
Location: It is quite far out of town. There are many great tours to take.
We stayed here for a family wedding. It was a spectacular time with friends and family. The hotel is immaculate and the staff goes above and beyond to ensure your comfort. The entertainment in is second to none!
4 out of 5
Recommended
for Couples
by A verified travellerfrom North Carolina

Second time at Dreams Riveria Will return

Posted 17-Dec-2014
Pros: Service Service Service
Cons: Bathroom lighting is poor. Too dark.. Outside bars close too early.
Location: Never left the hottel. Having been in Cancun many times, there was no need to do any special trips. Hotel had everything we needed..
10 days of excellent service and comfort Great food good entertainment Wifi was the best i have ever experienced in Cancun
Comment from Hotel Management
18-Dec-2014 by SocialMedia, Hotel Management
Dear Ruth, Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding your experience in our property. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your family travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveller

Dreams Riviera Cancun

Posted 03-Dec-2014
Pros: Food was fantastic!
Cons: Too much sea weed on the beach
Awesome. There for a wedding. Hotel was clean, food was great. There was too much sea weed in the water.
Comment from Hotel Management
09-Dec-2014 by SocialMedia, Hotel Management
Dear Guest, Greetings from this beautiful paradise! Thank you very much for your review and for your nice remarks regarding our staff assistance, gastronomical offer and overall services. In regards your comments about the beach, it is very important for us to mention that even though we have a beach clean program, the situation of the beach is due to the coral reef reproduction season. Also the coral of the ocean varies depending on the season and climate conditions. We appreciate your understanding on this matter. We will be honored and look forward to welcome you back and keep adding memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Des Moines, IA

It's my pleasure

Posted 30-Nov-2014
Pros: The staff are very attentive; grounds/rooms beautifully kept; entertainment is excellente!
Cons: The seaweed was so heavy at the beach that swimming was almost impossible. If they had a machine to help maintain it that might help.
Location: There was plenty to do near the hotel. We choose to stay at the hotel.
My husband & I along with our daughters ages 11 & 12 stayed for a week at Dreams. We have stayed at the Dreams in Puerto Vallarta and had a great time. This was also the case. We had a preferred club room so check in was a breeze with cool towels and champagne waiting for us. Our room wasn't quite ready so we another drink and visited with VIP services and we were on our way. Beautiful room with a plunge pool overlooking the gardens. Our week was spent poolside enjoying the entertainment. Alfredo, our poolside waiter, always kept us happy with an array of drinks. We either participated or watched the fun activities offered. We loved the bike tour and I even did it twice.(Thanks Roger & Alex!) All the restaurants were great. We loved Portofino the best. Even my picky 11 year always had many options to select from. We happened to make friends with other families and we were all sad to see the week come to an end.
Comment from Hotel Management
02-Dec-2014 by SocialMedia, Hotel Management
Dear Carolyn, Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding our staff assistance, facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be certain that Alfredo, Roger and Alex would be very pleased to know that you have acknowledged their hard work and that we are proud to have them as part of our team. We will be honored and look forward to welcome you back and keep adding memories to your family travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver, BC

Highly Recommended

Posted 18-Nov-2014
Pros: -Great service -Clean -Good Entertainment -Good Food Cons: -Ask for a room away from the lobby area otherwise it is very noisy -Bring mosquito repellant
Comment from Hotel Management
23-Nov-2014 by SocialMedia, Hotel Management
Dear Traveler, Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding our gastronomical offer, staff assistance , room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Superb Hotel

Posted 13-Nov-2014
Our stay at The Dreams Riveira Cancun was perfect in every way. The food was excellent, the house wine very drinkable. The staff could not do enough for you. The rooms were spacious and modern. The gym was well equipped. There was very little pressure to attend timeshare pitches which made a welcome change.
Comment from Hotel Management
23-Nov-2014 by SocialMedia, Hotel Management
Dear Phil, Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding our gastronomical offer, staff assistance , room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified travellerfrom canada, kitchener

Perfect size hotel.

Posted 09-Nov-2014
Not to big to be just a # and not to small to not have all the toys. Bring a bubba.
Comment from Hotel Management
23-Nov-2014 by SocialMedia, Hotel Management
Dear Traveler, Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding our gastronomical offer, staff assistance , room facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
3 out of 5
by A verified travellerfrom Toronto, Ontario

Nice staff, bad food

Posted 05-Nov-2014
The staff were incredible. The facilities looked nice but had a musty smell from time to time. The food made us physically sick. The nicer restaurants on resort were good though.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom tampa, FL

Perfect honeymoon location!

Posted 03-Nov-2014
Pros: Everything.
Cons: More options besides buffet for breakfast and slippers in rooms floor was freezing.
Location: 30 min. From hotel zone and cancun
Dreams was the perfect location for our honeymoon, the restaurants were great many choices and the rooms were beautiful. We had the room with the plunge pool which was amazing. Hotel is a 30 min drive to the hotel zone and downtown cancun, we would definitely stay here again.
Comment from Hotel Management
09-Dec-2014 by SocialMedia, Hotel Management
Dear intercitycat, Greetings from Dreams Riviera Cancun! Thank you very much for your lovely review and for your nice remarks regarding our rooms facilities, gastronomical offer and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We hope to have the fortune to keep adding recollections to your love story with future stays, and keep indulging you whit the service and standards that have given our resorts their international reputation. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
5 out of 5
Recommended
for Families
by A verified travellerfrom London, UK

One week stay - 25 Oct to 1 Nov

Posted 02-Nov-2014
As a family with two girls (12 & 10 yrs) this was our second visit to this hotel. Staff are very friendly, and go the extra mile if you make the effort and try to speak Spanish. During our stay we experienced Oktoberfest and Mexican themed nights by the pool with food prepared alfresco. Explorer's Club and Entertainment teams were great (listen out for Marianna from the Entertainment team). The hotel is a short boat ride from the reef and it is very easy to arrange snorkelling or diving trips. We used Aquaworld who are based at the hotel, their instructor spent time teaching our girls the right techniques before venturing out. We booked two interconnected Preferred Club rooms with external jacuzzi, as our body clocks were on UK time we watched sunrise from a hot jacuzzi! We would recommend this hotel for the more active families with kids upto 12 yrs.
Comment from Hotel Management
09-Dec-2014 by SocialMedia, Hotel Management
Dear Guest, Greetings from Dreams Riviera Cancun! Thank you very much for your lovely review and for your nice remarks regarding our rooms facilities, staff assistance and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back for the third time and keep adding memories to your family travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa