View from property
Check availability

Reviews of Hotel Cabañas Tulum Beach Hotel & Spa

3.5 out of 5
Hotel Cabañas Tulum Beach Hotel & Spa
Carretera Cancun-Tulum Bocapalia Km 7, Tulum, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 115 out of 175 reviews" "
Rating 8 - Good. 52 out of 175 reviews" "
Rating 6 - Okay. 4 out of 175 reviews" "
Rating 4 - Poor. 4 out of 175 reviews" "
Rating 2 - Terrible. 0 out of 175 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

David, Medinah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our intentions were on a quiet place, this is it. We had the 1st floor with our own hot pool looking right to the ocean through beautiful foliage and palm trees. Onsite restaurant/bar super convenient but go to Ziggys 2 minute walk. All connected so no money needed. Great food, great people and live music. Table service on the beach beds. Be sure to try the Tuna nachos. Best beach, sand and water Cabanas is perfect at about half the price but close to all the best restaurants to spend more on!
Stayed 4 nights in Feb 2024
Response from Your Cabanas Tulum Beach Hotel Team on 12 Mar 2024
Dear David,Thank you for sharing your experience staying with us!We're thrilled you found the peaceful retreat you were looking for with your Beachfront room. Your recommendation for Ziggy's and the Tuna nachos is great, definitely not to be missed!We look forward to hosting you again for more unforgettable moments in Tulum!

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Your Cabanas Tulum Hotel Team on 6 Feb 2024
Thank you for reviewing! We hope to see you back soon,

10/10 Excellent

Tiffini

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality and quality of the food were absolutely top tier.
Stayed 2 nights in Dec 2023
Response from Your Cabanas Tulum Hotel Team on 12 Mar 2024
Dear Tiffini, Thank you for your words and we hope to see you again soon.

10/10 Excellent

Dmitri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great relaxing resort with two amazing restaurants offering delicious food. Beautiful views and friendly staff. Thank you Cabañas Tulum. We will definitely be back.
Stayed 6 nights in Dec 2023
Response from Cabañas Tulum Beach Hotel & Spa on 15 Dec 2023
Thank you for your review! We appreciate you taking the time to share your experience and we hope you visit us again.

10/10 Excellent

sheldons

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, very clean, perfect location and beach.
Stayed 4 nights in Nov 2023
Response from Cabañas Tulum Beach Hotel & Spa on 15 Dec 2023
Thank you for your review! We appreciate your comments.

10/10 Excellent

nadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Cabanas Tulum. The service was top notch, Ken at the front desk and Guillermo and Philippe at Frescos made us feel like family. The breakfast at Frscos was fantastic every morning. The hotel location was perfect, in the middle of the hotel zone but quiet. The beach loungers in the shade never felt crowded like at neighboring hotels. The beach and ocean is beautiful. Highly recommend Cabanas Tulum
Stayed 10 nights in Oct 2023
Response from Your Cabanas Tulum Hotel Team on 30 Oct 2023
Dear Nadia,Thank you for sharing your recent stay with us at Cabanas Tulum! We are thrilled to learn that your experience was so enjoyable and memorable. Our team, especially Ken, Guillermo, and Philippe, takes great pride in creating a warm and welcoming atmosphere, and it's heartening to read that they made you feel like family. We're delighted that you relished our fantastic breakfasts at Fresco's and appreciated our ideal location.The fact that you found our beach loungers spacious and uncrowded underscores our commitment to providing a tranquil beachside experience. The beauty of our beach and ocean is indeed a treasure, and we're grateful for your high recommendation. We look forward to welcoming you back soon!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Your Cabanas Tulum Hotel Team on 25 Oct 2023
Thank you for your review.We hope to see you again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Really great
Stayed 6 nights in Aug 2023
Response from Your Cabanas Tulum Hotel Team on 3 Sept 2023
Thank you for sharing your review!

10/10 Excellent

Luis, MIAMI SPRINGS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Best place in Tulum, the service, wow… extraordinary. Strongly recommended.
Response from Your Cabanas Tulum Hotel Team on 8 Aug 2023
Dear Luis,Thank you for your review. It makes us proud to read your stay was extraordinary and we hope to see you back soon.

10/10 Excellent

Usman, Jersey City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved our short but amazing stay. The room was just a as expected from the pics and staff was really friendly.
Stayed 3 nights in Jul 2023
Response from Your Cabanas Tulum Hotel Team on 3 Aug 2023
Dear Osman,Thank you for your review, we're elated that you loved the Beachfront Rooftop room, and our welcoming staff.We hope to see you again soon.

10/10 Excellent

NADYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach, great staff, fantastic breakfast. AC in room is high-powered, pool nice. Quiet place for relaxing and enjoying the area. Highly recommended!
Stayed 4 nights in Jul 2023
Response from Your Cabanas Tulum Hotel Team on 24 Jul 2023
Dear Nadya,Thank you for your review.We're elated to read you loved your stay and hotel amenities!We hope to see you back soon,

10/10 Excellent

Damarys, KISSIMMEE

Liked: Property conditions & facilities
Excelente hotel ,su limpieza , las atenciones del personal increíble, Paco muy agradable y con mucho conocimiento, la playa estaba muy mala con mucho sargazo. Los desayunos supperrrrrr
Stayed 2 nights in Jul 2023
Response from Su equipo del Hotel Cabanas Tulum on 20 Jul 2023
Estimada Damarys,Muchas gracias por compartir tu experiencia, nos da mucho orgullo saber que pasaron una estancia agradable y esperamos verlos de vuelta para que disfruten el mar en mejor condición.

8/10 Good

Heather Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wanted an indoor lobby and some similar comforts. I would have liked some amenities to be more accessible. The food and drinks were amazing!
Stayed 4 nights in Jul 2023
Response from Your Cabanas Tulum Hotel Team on 15 Jul 2023
Thank you of your review. If possible please contact us directly with your feedback so we can understand better what you mean by indoor lobby and accessible amenities. Warm regards,

8/10 Good

FRANK

Stayed 7 nights in Jul 2023
Response from Your Cabanas Tulum Hotel Team on 3 Aug 2023
Thank you for your review.

10/10 Excellent

Enrique, tampa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great hotel is perfect for relaxation, so perfectly quiet all you hear is the ocean.
Stayed 3 nights in Apr 2023
Response from Your Cabanas Tulum Hotel Team on 25 Apr 2023
Dear Enrique,Thank you for your review, we're happy to know you had such a relaxing stay.We hope to see you back soon,

10/10 Excellent

Brooke

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Cabanas was amazing. We chose the property because of the incredible online reviews and it exceeded our expectations. The location is great, the property is beautiful and well taken care of but what makes Cabanas different from anywhere else in the beach zone, are the people working there. They do an incredible job at making you feel welcome and special. Front desk staff was especially helpful and shout out to their horticulturalist for taking such great care of their gardens (they were PRISTINE). The check in process was easy and they provided a super tasty Welcome Drink. Loved using WhatsApp to contact concierge or room service to order drinks and lunch from Frescos, which was always delicious and super quick to be made/delivered to our room. The room was exceptionally clean and we loved having our own private plunge pool and sun bathing deck off the main pool. The private plunge pool was the temperature of bath water and was so lovely at night. The beach was very private and clean - workers did a great job at clearing the sargassum. The included breakfast was also amazing. Such a nice perk to have when everything in the hotel zone is a bit overpriced! You could order two drinks and two entrees/person each breakfast but we found one entree was satisfying. The location is perfect yet somehow quiet. The photos online do not do this property justice, especially the pool area. It was stunning and usually empty! We can’t wait to return. Thank you so much.
Stayed 2 nights in Mar 2023
Response from Your Cabanas Tulum Hotel Team on 29 Mar 2023
Dear Brooke,We're elated to read you had such a lovely stay, that you loved our guest service, amenities, and food from Fresco's!As well, thank you for appreciating our amazing seaweed cleaning staff as they work hard so our guests can enjoy the beach from early morning. We hope to see you back soon,

10/10 Excellent

Zsach

Liked: Cleanliness, property conditions & facilities
Perfect
Stayed 2 nights in Mar 2023
Response from Your Cabanas Tulum Hotel Team on 27 Mar 2023
Thank you for your review!We hope to see you back soon.

10/10 Excellent

Tricia, saint simons island

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The property is gorgeous and well maintained. The staff is beyond helpful with anything you need. Aldo is an amazing employee and went out of his way to answer any questions we had. People like him are what make your stay even more memorable!
Stayed 4 nights in Mar 2023
Response from Your Cabanas Tulum Hotel Team on 14 Mar 2023
Dear Tricia,Thank you for sharing your comments, we're elated to read you loved your stay and that you felt welcomed and pampered by our team.We hope to see you back soon,

10/10 Excellent

GENEVIEVE, LAKEWOOD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Cabanas Beach Hotel and Spa was an amazing experience for us and our 2 teenage daughters. The property is luxurious but not pretentious. The food was super fresh with many healthy options. The spa was fantastic! I loved the morning yoga and were lucky enough to be staying when they offered a sound healing. Such an amazing experience! The beach and rooms were beautiful. We highly recommend the property if you want a healthy relaxing option in a great location.
Stayed 3 nights in Feb 2023
Response from Your Cabanas Tulum Hotel Team on 21 Feb 2023
Dear Genevieve,Thank you so much for your review.We're elated to know you enjoyed your family stay with us, the food from Fresco's and the spa treatments. Happy that you had the opportunity to enjoye the sound healing session as well! We hope to see you all back soon,

10/10 Excellent

Waylon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel.
Beautiful place. We will stay again. Great beach. Walking distance to everything we needed.
Stayed 2 nights in Feb 2023
Response from Cabanas Tulum Hotel Team on 13 Feb 2023
Thank you Waylon for your review. We're proud to read you loved your stay and enjoyed our beach and location.We'll see you again soon hopefully!

10/10 Excellent

Dijana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exellent
Response from Guest Relations on 17 Jan 2023
Dear Dijana, Thank you for your review, we're happy you enjoyed your stay. We hope to see you back soon,Your Cabanas Tulum Hotel Team

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the room, the location, the food - all wonderful!
Response from Guest Relations on 29 Dec 2022
Dear John,Thank you so much for your review. We're glad you enjoyed your stay with us. Your Cabanas Tulum Hotel Team

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Would stay again!
Stayed 4 nights in Sep 2022
Response from Guest Relations on 3 Oct 2022
Dear Matthew, thank you for your review!We do hope to see you again soon.

10/10 Excellent

Aja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was incredible. so helpful and recommended so many hidden gems. they were so accommodating with whatever we needed. they brought us an ice chest since there was no fridge and the complimentary breakfast was so good. definitely recommend!
Stayed 2 nights in May 2022
Response from Guest Relations on 29 Dec 2022
Dear Aja,Thank you for your review.We're happy you enjoyed your stay and hope to see you again.Your Cabanas Tulum Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and beautiful room
Stayed 2 nights in Jan 2022
Response from Guest Relations on 29 Dec 2022
Thank you for your review!We hope to see you again next year. Your Cabanas Tulum Hotel Team

8/10 Good

Marilu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything staff, food and place
Stayed 5 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Overall not a bad experience. The hotel had one pool only which was facing back of the hotel. Rooms were cleaned daily. Breakfast was good but the drinks and cocktails were very watered down wasn’t a big fan of the drink choices.
Stayed 5 nights in Jun 2021

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good vibes only
It was excellent all around. Very private and intimate. Great vibes
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a pleasure to stay at this hotel! The staff and service was always top notch. Staff was very friendly, informative, ready to assist my husband and I with all requests. Our room had everything we needed! The private rooftop decks were a perfect end to our days.The beach was perfect!! Location was everything. We often walked to our dinner reservations. Now I have to admit when I read the breakfast was included I did not expect the quality, freshness, taste that both fresco and ziggys offered!! I was so pleasantly surprised. I loved the healthy options to start our days! The steak at ziggy's is now one of my top 5 steaks I've eaten. It was everything we needed. Perfect to relax and enjoy a lovely vacation. Thank you to all who made our stay so memorable! Front desk was always ready to offer their knowledge and their suggestions were awesome each time. If you stay here don't hesitate to ask them for recommendations, tips, or help with anything.
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff goes above & beyond to make any accommodation. They are super friendly. Well knowledgeable of the area, places that should visit and restaurant that should dine at. They’d coordinate a tour, cab, dinner reservations, to transfers transport. Love the place. If you are of those that like watching TV their rooms don’t have a TV. I didn’t need it, I realized 3 days after. There’s so much to do that you don’t want to waste your time watching tv. Thanks to Alejandría and Lorena at the front desk our trip was memorable.
Stayed 4 nights in Feb 2021

8/10 Good

john

Liked: Staff & service
Great location, but room needed some updating.
The location is excellent. Food was great! Beach was amazing. Staff was very friendly. The downside- The hot water took forever to work and we couldn’t get the shower to turn on. The hand sprayer worked but was located in the most awkward place. Would spray everywhere into the bathroom so I had to hold it while the water heated up or turn it to spray into the window. The upstairs needed new paint, looked a little moldy by the hot tub.
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and accommodating. Antonio filled every request. The property was extremely well-kept and tranquil. I loved my stay and definitely plan on returning.
Stayed 3 nights in Jan 2021

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulum!
Property was amazing. Staff was outstanding!
Stayed 6 nights in Jan 2021

10/10 Excellent

Sasha, Michigan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to multiple hotels and by far Hotel Cabanas has been the BEST! This is how you show your guests good customer service. Antonio, Jesse and Alexandria such gracious hosts, they were absolutely amazing. Whatever you need, they’ll provide assistance. The hotel is beautiful, they provide delicious breakfast every morning and most of all with Covid they kept everything clean. You can also depend on them to get Covid testing info for which was a huge deal and you need it to return to the States! They made my birthday so special! Thanks Hotel Cabanas❤️
Stayed 4 nights in Jan 2021
Response from Cabanas Tulum on 27 Jan 2021
Thank you for having chosen us, and for the lovely words, we are happy thta you loved your stay with us!

10/10 Excellent

Moshe, Ny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is Amazing! Few amenities but so perfect for what you need for a weekend getaway! Thanks!
Stayed 2 nights in Jan 2021
Response from Cabanas Tulum on 20 Jan 2021
Thank you so much for having chosen us, and for your kind words.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulum paradise
Perfect location great room and as always tulum es perfecto
Stayed 4 nights in Nov 2020
Response from Cabanas Tulum on 20 Jan 2021
Thank you!!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautifully situated on the most beautiful beach in tulum. The staff was excellent. The whole experience was great. Will definitely be back!
Stayed 2 nights in Nov 2020
Response from Cabanas Tulum on 26 Nov 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2020
Response from Cabanas Tulum on 17 Nov 2020
Thank you for having chosen us!!

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2020
Response from Cabanas Tulum Team on 23 Jun 2020
Thank you for your review!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabanas Tulum Feb 2020
a delightful experience at a wonderful hotel!! it’s right on the beach, service was excellent, staff always friendly. highly recommend!!
Stayed 7 nights in Feb 2020
Response from Cabanas Tulum Team on 4 Mar 2020
Thank you for having stayed with us and we hope to see you again!

10/10 Excellent

enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but lacks communication !
Great stay at Cabañas Tulum for the weekend. I have to say that almost everything went well, except that it was imposible to contact the hotel on the phone and that they did not respond to my 2 beds request. When I arrived they told me they did not have rooms left with two beds, the least they could have done was notifying me before arrival I had to switch hotels with my son and daughter because of it So, make sure you go couples only.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2019

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect!
this is a great hotel. the staff are what makes it even better. the service was perfect, so friendly and helpful. beautiful location in an ideal spot in tulum, free bikes too so really easy to explore. food was incredible. it was our honeymoon and a great choice
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff is super friendly always there to help. The restaurant at the hotel is delicious the complimentary breakfast we got was so yummy. Would stay here again.
Stayed 6 nights in Oct 2018

10/10 Excellent

Rachel, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at Cabanas Tulum for the last 3 days of our honeymoon and had the most incredible stay. The staff go above and beyond to make sure that you are having the best time, and even gave us champagne and rose petals in our room on the first night which was so wonderful and romantic. The breakfast at Fresco's was delicious, as was the room service from Ziggy's where we enjoyed a fantastic meal under the stars and views of the milky way from our rooftop jacuzzi! The beach despite the sargasso seaweed was still absolutely beautiful. In fact, the effort the staff put in every day to clear the seaweed was nothing short of incredible and we were so grateful for their hard work. We were privileged to see baby turtles hatching on the beach one night, which has to go down as one of our top experiences of all time! Honestly just a fantastic stay from start to finish! We could not recommend this place enough. Thank you so much to all the staff who looked after us.
Stayed 2 nights in Aug 2018

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place!
The service here was fantastic. The room was great and the beach access and having a pool was perfect. Would reccommend to anyone and would love to return!
Stayed 5 nights in Aug 2018

10/10 Excellent

Jane, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful facility and room. Lots of extras that were nice touch (beach bag, yoga mat, foot baths by doors). Bed was the most comfortable bed I have ever slept on. Staff was welcoming and went above and beyond with recommendations and advice and kindness. Food was delicious.
Stayed 3 nights in Jul 2018

8/10 Good

princecholo, over the hills and far away

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabanas Tulum...Deelish
The aesthetics of this quaint beach side boutique property is soothing and tasteful. The hotel staff was receptive, inviting and ready to enhance every experience. The beach side room was open, spacious, light filled and its private roof top deck with jacuzzi was magical for star gazing.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Spot!
We absolutely loved our stay! Everything was top notch from our accommodations to the staff to the food and drinks- everything was absolutely perfect. We have been to Tulum a few times and we will definitely be coming back to stay at the Cabañas!!
Stayed 3 nights in May 2018