3 outdoor pools

Reviews of Allegro Playacar - All Inclusive

3.5 out of 5
Allegro Playacar - All Inclusive
Lote Hotelero No. 7, Playa del Carmen, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 369 out of 1001 reviews" "
Rating 8 - Good. 325 out of 1001 reviews" "
Rating 6 - Okay. 168 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 80 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
This is our second stay there, all the staff are friendly.
Stayed 10 nights in Jan 2024
Response from Community Manager on 28 Mar 2024
Dear Stephanie,Thank you for choosing to stay with us again and for taking the time to leave such a positive review! We're thrilled to hear that you found our staff to be friendly during your second stay. We look forward to welcoming you back for many more enjoyable stays in the future!Best regards,Alberto PerezCommunity Manager

6/10 Okay

Erasmo

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is pretty outdated. If your are ok with your room being 75deg F after being out in the sun all day, this is a place for you. If not, you are in for a rough vacation. Their ac units will NOT cool below 75 day or night. Buffets options are very limited. Wish I was told that no dinner areas are conditioned. Every dinning area is very not with no A/C
Stayed 3 nights in Mar 2024
Response from Community Manager on 19 Mar 2024
Dear Erasmo,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments regarding the temperature in the rooms and dining areas have been duly noted, and we will work diligently to address these issues to enhance the comfort of our guests.We appreciate your honest feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Best regards,Alberto PerezCommunity Manager

4/10 Poor

Maryam

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were fabulous. The bathroom was broke 5 of the 7 days in our room and the public ones. The food was not good and very limited.
Stayed 7 nights in Mar 2024
Response from Community Manager on 19 Mar 2024
Dear Maryam,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback regarding the condition of the bathrooms and the quality of the food has been noted, and we will work to address these issues and enhance our guests' experience.We value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Alberto PerezCommunity Manager

8/10 Good

Shaya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and accommodating. Small resort, but every area was within walking distance which was especially useful when walking back-and-forth from the pools to the room. Food was delicious and there were several options to choose from.
Stayed 5 nights in Feb 2024
Response from Community Manager on 29 Feb 2024
Dear Shaya,Thank you for taking the time to share your feedback about your recent stay with us on Expedia. We are delighted to hear that you had a positive experience at our resort.It's wonderful to know that you found our staff welcoming and accommodating. Providing exceptional service is a top priority for us, and we're glad that our team made you feel valued during your stay.We're pleased that you found our resort layout convenient, with all areas within walking distance. Ensuring easy access to amenities is important to us, and we're glad that this aspect enhanced your overall experience.We're thrilled to hear that you enjoyed the food offerings during your stay. Our culinary team works hard to provide delicious options for our guests, and it's rewarding to hear that you found several choices to your liking.Thank you again for your review, Shaya. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Alberto Pérez

6/10 Okay

Rigoberto

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Terrible food
Stayed 7 nights in Feb 2024
Response from Community Manager on 29 Feb 2024
Dear Rigoberto,Thank you for sharing your feedback with us. We're truly sorry to hear that you found the food during your stay to be terrible.We take your comments seriously and would like to understand more about your dining experience so that we can make the necessary improvements. Could you please provide additional details about what specifically you found unsatisfactory about the food?Your satisfaction is very important to us, and we hope to have the opportunity to restore your confidence in our services during any future visits.Warm regards,Alberto Pérez

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay, it has such a relaxed vibe, no rushing in the morning to get pool or beach chairs, small buffet, but excellent food, stay were pleasant and helpful, stunning beach, we will return
Stayed 7 nights in Jan 2024
Response from Allegro Playacar on 23 Feb 2024
Dear Gary, Thanks so much to take the time to let us know the experience during your stay, our main goal at Allegro Playacar its bring the best service for all our guest. Best Regards Roberto Rodrigues

8/10 Good

Ricky Lynn

Stayed 10 nights in Feb 2024
Response from Community Manager on 20 Mar 2024
Estimado Ricky Lynn,Gracias por tu calificación. ¿Hay algo que podamos mejorar para alcanzar una calificación perfecta la próxima vez? Te esperamos de nuevo pronto. Saludos cordiales,Alberto PerezCommunity Manager

8/10 Good

Chad Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing i really dislike is having to wait in line for an hour every time you want to try to go to a specialty restaurant.
Stayed 7 nights in Feb 2024
Response from Community Manager on 17 Feb 2024
Dear Chad Arnold, We thank you for sharing your feedback on your recent vacation with us, our main goal is to ensure that we continue to provide unforgettable experiences for our guests and your comments help us to do that. We appreciate the time you took to share your constructive comments.Once again we thank you for choosing our hotel for your vacation and hope to have the opportunity to serve you again in the future.Best regards

2/10 Terrible

francesco

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Food bery bad not enough options no night life
Stayed 8 nights in Nov 2023
Response from Allegro Playacar on 9 Feb 2024
Dear Francesco, Your comments are super important for us, we regret not having met your expectations 100%, we will continue improving and we hope in the future you give us again the oportunity to host you. Best Regards Roberto Rodrigues Guest Experience Manager

6/10 Okay

Kathie

Travelled with group
Liked: Property conditions & facilities
It was a nice resort, clean, quiet, decent food and drinks. Staff was good for the most part. One crabby bartender at the beach. The waiters & staff at the buffet were great! My only complaint there were no beach towels for a couple hours. Now that i think about it ...it really wasn't that big of a deal. My travel companion loved it there
Stayed 2 nights in Jan 2024
Response from Allegro Playacar on 19 Jan 2024
Dear Kathie, Thanks so much to take the time to share your experience at our hotel, for us its super important that way we always continue improve. Best Regards.

6/10 Okay

Jill

Stayed 5 nights in Jan 2024
Response from Community Manager on 6 Feb 2024
Dear Jill,We appreciate you sharing your review of your recent vacation with us, our main goal is to ensure we continue providing unforgettable experiences to our guests and your comments help us do this. We appreciate the time you have taken to share your rating.Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future.Kind regards

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service
My husband and I came in Jan of 2024. Overall, we enjoyed ourselves and the relaxing resort. Though we had some issues with air conditioning, the staff promptly gave us a new room. The buildings/facilities are starting to show some age, but we felt any concerns were addressed well. We enjoyed the food but were a little disappointed with the restaurants. You have to stand in line at 10 am the day of to make a reservation, and only certain restaurants were open each day. It makes it difficult if you have tours or excursions during the day. The beach is wonderful; some resorts have very little beach but Allegro’s is nice.
Stayed 5 nights in Jan 2024
Response from Allegro Playacar on 10 Jan 2024
Dear Lauren,We appreciate the time you have taken to let us know that in general you had a pleasant experience at our hotel, your comments are extremely important since with them we can continue improving our processes to make the client's stay the best.Best Regards.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Community Manager on 8 Jan 2024
Dear Thomas,We thank you for your ratings about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards

6/10 Okay

Kenneth Adam

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023
Response from Community Manager on 8 Jan 2024
Dear Kenneth Adam,We greatly appreciate the time you have taken to review your recent experience at our hotel, Royal Hideaway Playacar.Thank you again for choosing our hotel on this occasion and for the courtesy of your time, although we understand that it did not fully meet your expectations. We hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations.Kind regards,

6/10 Okay

IVA

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The beach was very nice. There are plenty of palm trees and beach chairs and they have 2 pool areas with plenty of chairs. I enjoyed the weather and the place. The food was good enough and there was plenty of food, music all day, activities and warm, clean sea water. What I didn't like was the room. They have nice-looking villas with a beautiful veranda (ours had a beach view) but the bathroom smelled day and night (a urine-like stench), the sheets had stains on them and the covers looked unclean. We did not get fresh towels daily (had to ask.) There was only one towel for the hands and I had to ask them to give me more than one. My daughter's bed was too small and too close to the bathroom with only one blanket. Another blanket was in the closet, but when I used it I noticed it had a large orange stain and it smelled . It also had hair stuck on it. In other words, the location, the beach area and the food were very good but the cleanliness and comfort in the room were not. (One night it rained and the rain came in.)
Stayed 6 nights in Dec 2023
Response from Community Manager on 4 Jan 2024
Dear IVA,Thank you for taking the time to write and share your recent experience in our beautiful resort. In reference to your constructive comments, let me know that we have shared them with our management team in order to work on the improvements for your future visit, we offer you the deepest of apologies to know that the experience was an experience that does not represent our brand's standards, and as such, has been an unusual exception.We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience.

8/10 Good

Rustom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was awesome the staff was very friendly smaller place so you met a lot of new friends
Stayed 5 nights in Dec 2023
Response from Community Manager on 31 Jan 2024
Dear RustomWe would like to thank you for the very positive comments you shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations.We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards

6/10 Okay

Monserrat

Travelled with partner
Liked: Staff & service
Rooms are outdated and the dood is average; but the customer service was good and we enjoyed our stay.
Stayed 1 night in Dec 2023
Response from Allegro playacar on 31 Dec 2023
Dear Monserrat, Thanks so much for your review for us its super important to know how was your experience and your comments will help us a lot to continue being better. Best Regards

10/10 Excellent

Polya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allegro Playacar is a very nice and quiet hotel. We stayed there for Christmas with my husband and two teenagers. The service was amazing. Location is amazing. Downtown is a 15 min. walk. Value is amazing. We would go back there again.
Stayed 8 nights in Dec 2023
Response from Allegro Playacar on 2 Jan 2024
Dear Polya, Thanks so much to take the time to write your opinion about the resort, we are so glad that you and your family have a great time at Allegro Playacar. we hope to see you soon. Best Regards

2/10 Terrible

Dennis Brian

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very limited buffet and ala carte restaurants. Of the 4 at dinner only the buffet and 1 or 2 ala carte were open.
Stayed 7 nights in Dec 2023
Response from Allego playacar on 25 Dec 2023
Dear Dennis Brian, We appreciate the time you take to let us know about this issue, we are sorry that your experience with the restaurants was not entirely pleasant, we appreciate your comments and we will take them into account to continue improvingBest Regards. Roberto RodriguesGuest Experience Manager

10/10 Excellent

Wesley

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy staying here. It is verrry budget so if you are expecting lots of amenities you will be very disappointed. It is an older resort but it is quaint quiet has an excellent beach. Food is good for a small resort. Walking distance to a small plaza just a couple of city blocks away. Staff is kind. You could even walk to 5 th avenue if you wanted. All in all a great experience for us but it is not for everyone. If you are budget conscious you will love it
Stayed 4 nights in Dec 2023
Response from Community Manager on 20 Dec 2023
Thank you Dear, Wesley for your evaluation during your stay at Allegro Playacar.we are delighted to read that we were able to meet your expectations during of your stay with us.We hope to welcome you in the future.Kind regards

10/10 Excellent

Jason, Buffalo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, my wife and I were greeted by Roberto . Who took care of everything and anything that needed to be taken care of . Including interpreting for our transportation back to the airport also regularly checking up on us throughout our stay.Would have to say he went above and beyond to assure of a GREAT vacation
Stayed 7 nights in Dec 2023
Response from Allego playacar on 10 Dec 2023
Dear Mr Kirby, Thanks so much to give us the opportunity to host you, its glad for us know that you have a pleasant saty, we hope to see you soon!Best Regards.

6/10 Okay

Marvin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food sucked but its a nice place
Response from Community Manager on 7 Feb 2024
Dear Marvin, We would like to thank you for the review you shared regarding your recent visit to our hotel Allegro Playacar, we are delighted to know that we were able to meet your expectations.We are glad that your vacation was good experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon.Kind regards

10/10 Excellent

Heidi Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at Allegro! We loved the direct access to the beach, and had many relaxing walks by the ocean. All the staff we interacted with were a pleasure. Everyone was attentive, friendly, helpful, and so much fun! Lots of options for food, drinks, and activities inside the resort. We also loved how we could easily walk to town and the market for shopping and more fun. Overall, there’s really nothing bad to say about our experience here, and we’re super excited to make another trip. 10/10 :)
Response from Community Manager on 6 Dec 2023
Dear Heidi Kristina, We thank you for your ratings about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You can sit at the pool and it is so close to the ocean that you get the best of both worlds.
Stayed 1 night in Nov 2023
Response from Community Manager on 21 Nov 2023
Dear Joseph, We thank you for your comment about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards

10/10 Excellent

Janice

Stayed 10 nights in Feb 2023
Response from Community Manager on 4 Dec 2023
Dear Janice,Le agradecemos que haya compartido su calificación sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurarnos de seguir ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.Once again, we thank you for your kind review of our hotel and look forward to serving you again in the future. Kind regards

6/10 Okay

laslo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved the property and the way things were set up. The one thing we really missed was having entertainment within the resort such as shows. They don't serve alcohol before 11am and then after 9pm only one bar is open for drinks. We found that evenings were very boring. We also found the food was the same every day. No variety. This is the perfect resort for someone for a good rest, but to have fun and experience music, shows and other fun, you have to leave the resort itself.
Stayed 7 nights in Oct 2023
Response from Community Manager on 13 Nov 2023
Dear Iaslo,We would like to thank you for your rating praising your recent visit to Allegro Playacar and we are delighted to know that we were able to meet your expectations.We appreciate your comments, they help us to improve the options for our guests.Once again, we thank you for your kind review of our hotel and look forward to serving you again in the future.Best regards

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Community Manager on 13 Nov 2023
Estimado Jose,Nos gustaría agradecerle su calificación elogiando su reciente visita a Allegro Playacar y estamos agradecidos por el tiempo que nos compartio su valoracion.Una vez más, le agradecemos su amable reseña sobre nuestro hotel y esperamos poder servirle de nuevo en el futuro.Un cordial saludo

4/10 Poor

Marilyne Jeanne, ORLANDO

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Community Manager on 13 Nov 2023
Dear Marilyne,We would like to thank you for your rating praising your recent visit to Allegro Playacar and we are grateful for the time you took to share your review with us.Once again, we thank you for your kind review of our hotel and look forward to serving you again in the future.Best regards.

10/10 Excellent

Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was wonderful from the staff to the infrastructure to the amenities were all wonderful. However the water pressure in the rooms is not good at all and even one of the nights the taps weren’t working completely. Nonetheless this hotel is 5/5 would definitely recommend.
Stayed 4 nights in Oct 2023
Response from Community Manager on 1 Nov 2023
Dear Mohammed, We thank you for your comment about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards

8/10 Good

Mercedes Elizabeth Rauda

Travelled with group
Liked: Amenities, property conditions & facilities
Good place
Stayed 3 nights in Oct 2023
Response from Community Manager on 16 Oct 2023
Dear Mercedes,We would like to thank you for the very positive comments you shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations.We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regardsAxel SosaCommunity Manager

4/10 Poor

Consuelo

Travelled with family
There were not security around the pool when people got drunk!
Stayed 6 nights in Oct 2023
Response from Community Manager on 13 Oct 2023
Dear Consuelo,Thank you for sharing your comments about your experience at Hotel Allegro Playacar. We appreciate your feedback, and take all guest comments very seriously.We apologize for any discomfort you experienced due to the lack of security around the pool. The safety and well-being of our guests are of the utmost importance to us. We will address this concern with our management team to ensure a safer environment for all guests.Your feedback is valuable to us and helps us to improve our services. If you have any further suggestions or need further assistance, please do not hesitate to contact us.Yours sincerely,Axel SosaCommunity ManagerHotel Allegro Playacar

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean was amazing . Helpful staff
Stayed 4 nights in Oct 2023
Response from Community Manager on 6 Oct 2023
Dear Sandra, We thank you for your comment about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regardsAxel SosaCommunity Manager

10/10 Excellent

Travis Cheyenne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome, all the food was really good, i wish i could of tried it all. But the food wasnt the only thing great, the service was awesome thanks to Sarai and Petrona, those girls are awesome. Theres a show every night, if u stop by, u got to go see the wonderful bartend Nestor, he will treat you right. The pools are awesome and clean and just a short walk to the beach. I diffently will b back
Stayed 8 nights in Sep 2023
Response from Community Manager on 23 Sept 2023
Dear Travis,We would like to thank you for your review praising your recent visit to Allegro Playacar and are delighted to know that we were able to meet your expectations.We are delighted to read that you felt welcome and supported from the moment you arrived until the moment you left and that you share your compliments with the entire team, as this is a great source of motivation for us to strive harder every day. Once again, we thank you for your kind review of our hotel and look forward to serving you again in the future.Kind regardsAxel SosaCommunity Manager

10/10 Excellent

Miguel Rebocho, Clinton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 8 nights in Sep 2023
Response from Community Manager on 13 Sept 2023
Estimado Miguel,Nos gustaría agradecerle los comentarios tan positivos que ha compartido en relación a su reciente visita a nuestro hotel, estamos encantados de saber que hemos sido capaces de cumplir con sus expectativas.Nos alegra que sus vacaciones hayan sido una experiencia increíble y que haya disfrutado de todo lo que tenemos para ofrecerle, esperamos que nos tenga presente para otra visita muy pronto.Saludos cordialesAxel SosaCommunity Manager

4/10 Poor

Denise

Travelled with family
The resort grounds are well kept & except for some seaweed (which is to be expected), the beach is beautiful. Great pools and swim up bar and the staff were very nice. However, the security is almost non-existent! Our door deadbolt was very hard to lock but we weren’t that worried, until one night at 10:30 PM we were awakened by a MAN WALKING INTO OUR ROOM!!! We both screamed and he backed out of the door with a woman behind him! I asked him what he was doing in our room and he said “They gave me a card” and he flashed the key card to show me and said “So Sorry” and he and the woman left. I find that interesting because they don’t user key cards at this hotel, you get a bracelet with a numbered metal medallion on it that opens your door! So I’m concerned this was actually a “staffer” looking for an empty room! I immediately tried to call the front desk repeatedly and NEVER got an answer. We managed to get the deadbolt locked finally and I reported the incident the next morning. They didn’t seem too concerned but said they would have security check it out. Needless to say, we will NOT be staying here again! I’ve traveled A LOT over the last 20 years and this is the first bad review I have EVER left, but I felt everyone needed to be made aware!
Stayed 5 nights in Sep 2023
Response from Community Manager on 12 Sept 2023
Dear Denise,We sincerely appreciate the time you have taken to share your feedback following your visit to our Allegro Playacar hotel. The opinions of our guests are of utmost importance to ensure that our service standards are met at all times. Please accept our sincerest apologies for any problems you may have experienced during your stay.We sincerely hope that you will give us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regardsAxel SosaCommunity Manager

8/10 Good

celia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is not so be big … the beach is speechless very beautiful. All the staff very very friendly. I definitely recommended this place and I would go there again.
Stayed 4 nights in Sep 2023
Response from Community Manager on 12 Sept 2023
Dear Celia,We would like to thank you for the very positive comments you shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations.We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regardsAxel SosaCommunity Manager

6/10 Okay

murat

Excellent employee
Stayed 8 nights in Sep 2023
Response from Community Manager on 12 Sept 2023
Dear Murat, We greatly appreciate the time you have taken to review your recent experience at our hotel, at Allegro Playacar we always strive to exceed our guests' expectations. Your comments will help our team to achieve that goal.Reading your comments and ratings we see that your stay was considered average, we regret that some aspects did not meet your expectations and this overshadowed your vacation. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, although we understand that it did not fully meet your expectations. We hope to have the opportunity to serve you again in the future and have the opportunity to exceed your expectations.Kind regardsAxel SosaCommunity Manager

2/10 Terrible

ANGEL

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude employees , ac not working fan not turn on no water pressure for shower the worse food you can try on any all inclusive hotel , hotel need more maintenance. Trust me try any other hotel before go to this one .
Stayed 5 nights in Sep 2023
Response from Community Manager on 27 Oct 2023
Dear Angel,We sincerely apologize for the inconveniences you experienced during your stay at our hotel. It is truly disappointing to hear that our staff's service and the condition of the facilities did not meet your expectations. Your feedback is invaluable to us, and we will use it to make improvements to ensure a better experience for our guests.We understand the importance of a comfortable and enjoyable stay, and we are sorry that we fell short in providing that for you. If there is anything specific you would like us to address or if you have further feedback to share, please feel free to reach out to us.We appreciate your time and hope that you may consider staying with us again in the future, where we can provide you with a much-improved experience.Sincerely.Axel SosaCommunity ManagerHotel Allegro Playacar

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Community Manager on 27 Oct 2023
Estimada Denise,Nos gustaría agradecerle los comentarios tan positivos que ha compartido en relación a su reciente visita a nuestro hotel, estamos encantados de saber que hemos sido capaces de cumplir con sus expectativas.Nos alegra que sus vacaciones hayan sido una experiencia increíble y que haya disfrutado de todo lo que tenemos para ofrecerle, esperamos que nos tenga presente para otra visita muy pronto.Saludos cordialesAxel SosaCommunity Manager

8/10 Good

Monica, Forest Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Community Manager on 31 Aug 2023
Estimada Mónica,Nos gustaría agradecerle los comentarios tan positivos que ha compartido en relación a su reciente visita a nuestro hotel, estamos encantados de saber que hemos sido capaces de cumplir con sus expectativas.Nos alegra que sus vacaciones hayan sido una experiencia increíble y que haya disfrutado de todo lo que tenemos para ofrecerle, esperamos que nos tenga presente para otra visita muy pronto.Saludos cordialesAxel SosaCommunity Manager

2/10 Terrible

Benito, Miami Gardens

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Allegro Playacar Hotel was a terrible Hotel. They don't see me any more: -!st Checking sent me to a busy Room -2nd. Checking sent me to a room with holes in the siling (leaking rain, bathroom window broken) -3rd. Checking sent me to a room with problems with the Shower drain(shower water didn't go through (it took 4 days to fix it), safebox broken. -Bad Food preparation services, No variety. Deli stuff same every day, Bread not fresh,etc) - No A/C in Buffet Restaurant (crazy) - Pool in bad maintenance conditions (Dirty). The Pool Bridge needs urgent maintenance.It is going to fall down. -Entertainment activities are very poor. This is my 3rd. Time in Playacar (Riu Hoteles) and my family and I had a very bad time in this Hotel, so we left early 2 days before my check out. Unbelievable ! We lost our Money and Time. I never will recommend this hotel somebody I have took to a Expedia Representative at the 1st day we arrived for more than 40 minutes And nothing happened because as he told me, hotel has” A No-Refund Police”. I closed my Expedia App. It is a “Shame “ to sell some kind of Hotel. Thanks.
Stayed 8 nights in Aug 2023
Response from Community Manager on 7 Sept 2023
Dear Benito,We sincerely appreciate the time you have taken to share your feedback following your visit to our Allegro Playacar hotel. The opinions of our guests are of utmost importance to ensure that our service standards are met at all times. Please accept our sincerest apologies for any problems you may have experienced during your stay.We sincerely hope that you will give us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regardsAxel SosaCommunity Manager

2/10 Terrible

Viviana Gonzalez, Miami Gardens

Stayed 5 nights in Aug 2023
Response from Community Manager on 14 Sept 2023
Dear Viviana,We sincerely appreciate the time you have taken to share your feedback following your visit to our Allegro Playacar hotel. The opinions of our guests are of utmost importance to ensure that our service standards are met at all times. Please accept our sincerest apologies for any problems you may have experienced during your stay.We sincerely hope that you will give us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regardsAxel SosaCommunity Manager

2/10 Terrible

Grace

AC WAS BROKE
Stayed 4 nights in Aug 2023
Response from Community Manager on 18 Aug 2023
Dear Grace,We sincerely appreciate the time you have taken to share your feedback following your visit to our Allegro Playacar hotel. The opinions of our guests are of utmost importance to ensure that our service standards are met at all times. Please accept our sincerest apologies for any problems you may have experienced during your stay.We sincerely hope that you will give us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regardsAxel SosaCommunity Manager

6/10 Okay

Peter J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food we thought was sub par. We have been at many all inclusive resorts in Mexico and this by far we would rate as the worst one. Having to make dinner reservations for the restaurants sucks, especially when they only allow you 1 reservation for a 4 night stay. When we did attend the dinner, the place was 1/4 full. Why not allow people to make multiple reservations? Makes no sense especially when your buffet sucks. Your air conditioners in the rooms suck. In Mexico in the summer those units need to run cooler. No matter how low we turned it down, the temp never changed.
Stayed 4 nights in Aug 2023
Response from Community Manager on 12 Sept 2023
Dear Peter, We greatly appreciate the time you have taken to review your recent experience at our hotel, at Allegro Playacar we always strive to exceed our guests' expectations. Your comments will help our team to achieve that goal.Reading your comments and ratings we see that your stay was considered average, we regret that some aspects did not meet your expectations and this overshadowed your vacation. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, although we understand that it did not fully meet your expectations. We hope to have the opportunity to serve you again in the future and have the opportunity to exceed your expectations.Kind regardsAxel SosaCommunity Manager

8/10 Good

Alayna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Community Manager on 14 Aug 2023
Estimada Alayna,Le agradecemos sus calificaciones sobre sus vacaciones en nuestro hotel Allegro Playacar; la satisfacción de nuestros huéspedes es nuestro principal objetivo y nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el hotel y el personal hayan podido cumplir con sus expectativas durante su estadía.Nos alegra que sus vacaciones hayan sido una experiencia increíble y que haya disfrutado de todo lo que tenemos para ofrecerle, esperamos que nos tenga en cuenta para otra visita muy pronto.Saludos cordialesAxel SosaCommunity Manager

2/10 Terrible

Abderrahim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The food is of the lowest quality. No air conditioning in many of the rooms, we had to change rooms 5 times. Snacks are days old croissants and muffins and cheap hotdogs. Entertainment is mediocre. The place is old and rundown. Lucky if you get hot water. Staff is wonderful!
Stayed 11 nights in Jul 2023
Response from Community Manager on 1 Aug 2023
Dear Abderrahim,We appreciate you sharing your experience with us. We sincerely regret the inconveniences you faced during your stay.We take your comments about the quality of the food, the lack of air conditioning in some rooms and the lack of variety in snacks very seriously. We will work hard to improve these aspects and ensure that our guests enjoy a satisfying dining experience and a comfortable stay.We are pleased to hear that you found our staff to be wonderful. We value our employees and their dedication to providing excellent service to our guests.We regret that the entertainment did not meet your expectations. We will take your feedback into consideration to improve and provide a more exciting entertainment program.Regarding the condition of the venue, we appreciate your comments and will work to make improvements and keep our facilities in top condition.We hope you will consider giving us another opportunity in the future to show you that we have made significant improvements in all of the areas mentioned.Axel SosaCommunity Manager

10/10 Excellent

Mercedes De Los Angeles Perez de

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people, they made me feel like a queen. Great service, all the employees made me feel unique. Thank you
Stayed 4 nights in Jul 2023
Response from Community Manager on 1 Aug 2023
Dear Mercedes, We thank you for your comment about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regardsAxel SosaCommunity Manager

2/10 Terrible

Lincoln, Katy

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property show's well on the web - but its a trap. From the second you get there, they grab you for the presentation against your will. After that, we checked out the pool - it was dirty! Then the food, it was very poor quality. It was within 30 mins of arrival we decided to we didnt want to stay there. They would not let us go (the Front Desk Manager, Lulu) and refused to let us change hotels. Offered no help! It was after 3 hours of battle with the front desk that the GM stepped in and actually helped. He offered to let us go with a 1 nights penalty, which I disagree with since we were not even checked in yet! Overall - the front desk manager needs some serious hospitality training. I asked her 'dont you want your guest to be happy' she shrugged and said 'what do I care?' have a very very close look at the reviews... all are brand new and fake. dig, and you will find the real reviews.
Stayed 5 nights in Jul 2023
Response from Community Manager on 24 Jul 2023
Dear Mr Lincoln,We deeply regret the negative experience you had during your stay at our property. We apologize for any inconvenience caused, especially with the presentation and the initial lack of assistance from our Front Desk Manager, Lulu. It is not our intention to pressure guests into anything they are uncomfortable with, and we will address this matter promptly to ensure it does not happen again.We are also concerned to hear about the issues you encountered with the pool and food quality. Rest assured, we take hygiene and food standards very seriously, and we will be investigating these matters further to rectify any shortcomings.Regarding your check-out and the interaction with our GM, Rafael Pelaz, we appreciate your feedback. We will review our policies and procedures to ensure a fair and efficient resolution for future cases like yours.Please know that guest satisfaction is of utmost importance to us, and we genuinely value your feedback. We will use your comments as an opportunity for improvement and to enhance our overall hospitality services.We hope you will reconsider and give us another chance to provide you with the exceptional experience that so many of our guests have enjoyed.Best regards,Axel SosaCommunity Manager

4/10 Poor

MIRNA VANESSA MADRID

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is pretty nice and everything could’ve been great if it wasn’t for their AC problem. Many customers including my husband and I had to request many times for someone to either fix the AC or switch us to a different room and after 3 attempts of switching us around we got a room that worked but it was a lot having to go tell them about the AC issues too often.
Stayed 4 nights in Jul 2023
Response from Community Manager on 21 Jul 2023
Dear Mirna,We sincerely appreciate your comments about your stay at our hotel. We are pleased to know that overall you had a pleasant experience, but we are very sorry for the inconveniences that arose due to the problem with the air conditioning.We would like to offer our sincerest apologies for the difficulties you faced due to the malfunctioning air conditioner and the need to change rooms on several occasions. We understand how frustrating it can be to have to repeat requests for a recurring problem to be resolved.Our goal is to provide the highest quality service and ensure that our guests enjoy a comfortable and pleasant stay. We regret that we did not meet your expectations on this occasion. We want you to know that we have taken note of your experience and will take steps to improve our customer service and maintenance processes so that situations like this do not recur in the future.We hope that, despite this inconvenience, you will consider staying with us again in the future. We would love the opportunity to provide you with a much more satisfying experience on your next visit.If you need to make any future reservations or if there is anything else we can help you with, please do not hesitate to contact us directly.We appreciate your patience and understanding, and look forward to providing you with exceptional service on your next stay.Axel SosaCommunity Manager

2/10 Terrible

Viktor

Stayed 7 nights in Jul 2023
Response from Community Manager on 8 Aug 2023
Estimado Viktor,Agradecemos sinceramente el tiempo que ha dedicado a compartir su opinión tras su visita a nuestro hotel Allegro Playacar. Las opiniones de nuestros huéspedes son de suma importancia para asegurar que nuestros estándares de servicio se cumplan en todo momento. Por favor, acepte nuestras más sinceras disculpas por cualquier problema que haya podido experimentar durante su estancia.Esperamos sinceramente que nos dé otra oportunidad para demostrar nuestro verdadero nivel de hospitalidad e interés en servirle adecuadamente en el futuro. Saludos cordialesAxel SosaCommunity Manager