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Reviews of The Mitre Hotel Hampton Court

4 out of 5
The Mitre Hotel Hampton Court
Hampton Court Road, Hampton Court, Surrey, East Molesey, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 136 out of 179 reviews" "
Rating 8 - Good. 24 out of 179 reviews" "
Rating 6 - Okay. 8 out of 179 reviews" "
Rating 4 - Poor. 6 out of 179 reviews" "
Rating 2 - Terrible. 5 out of 179 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LG on 13 Apr 2024
Dear Mark,Dear Margaret,Thank you for your kind review and we look forward to your next visit.Best RegardsThe Mitre Team

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to Hampton Court Palace and Bushy Park
Stayed 1 night in Apr 2024
Response from LG on 13 Apr 2024
Dear Lars,Dear Margaret,Thank you for your kind review and we look forward to your next visit.Best RegardsThe Mitre Team

10/10 Excellent

Edmundo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel. Lots of interesting features.
Stayed 1 night in Mar 2024
Response from LG on 2 Apr 2024
Dear Edmundo,Thank you for your kind review and we look forward to your next visit.Best RegardsThe Mitre Team

10/10 Excellent

Paul

Stayed 1 night in Feb 2024
Response from LG on 25 Mar 2024
Dear Paul,Thank you for your high rating and we look forward to welcoming you back soon.Best RegardsThe Mitre Team

8/10 Good

Michael

Stayed 2 nights in Dec 2023
Response from LG on 5 Feb 2024
Dear Michael,Thank you for your high score and we look forward to your next visit.Best RegardsThe Mitre Team

10/10 Excellent

FAWN

Stayed 1 night in Jan 2024
Response from LG on 5 Feb 2024
Dear Fawn,Thank you for your high review and we look forward to your next visit.Best RegardsThe Mitre Team

10/10 Excellent

Elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Day Break
I had a very pleasant stay and was given an upgrade ! I ate in the Conservatory for the 2 nights with friends and family.. unfortunately the main restaurant had a flood .. but we were very well looked after and the menu was varied and delicious ! I would recommend and will return Thank you
Stayed 2 nights in Jan 2024
Response from LG on 5 Feb 2024
Dear Elizabeth.We are delighted to read your stay was enjoyable an look forward to your next visit.Best RegardsThe Mitre Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in good location next to restaurants and pubs. Staff very friendly and rooms are quite quirky and suitable for couples.
Stayed 1 night in Jan 2024
Response from LG on 5 Feb 2024
Dear Guest,Thank you for your high rating and we look forward to your next visit.Best RegardsThe Mitre Team

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LG on 5 Feb 2024
Dear James,Thank you for your review and we look forward to your next visit.Best RegardsThe Mitre Team

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LG on 5 Feb 2024
Dear Judith,Thank you for your high score and we look forward to your next visit.Best RegardsThe Mitre Team

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location and friendly, helpful staff.
Fabulous location and friendly, helpful staff. Lovely welcome mulled wine on arrival on a wet December afternoon! Hotel is full of character and our room was great, with massive fluffy towels in the huge bathroom (Palace Room) Parking available and more than we thought. You leave your keys at reception to allow as many cars as possible. Very friendly bar staff too.
Stayed 1 night in Dec 2023
Response from LG on 5 Feb 2024
Dear Sally,Thank you for your wonderful review and we look forward to welcoming you back soon .Best RegardsThe Mitre Team

10/10 Excellent

Barry

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and great staff
Stayed 2 nights in Nov 2023
Response from LG on 30 Nov 2023
Dear Barry,Thank you for your review and we look forward to welcoing you back soon .Best RegardsThe Mitre Team

10/10 Excellent

S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just one night stay to visit Hampton Court Palace, which is literally across the road. Staff were fantastic. Really friendly and helpful. Some onsite parking but it's limited. We dined in the restaurant. Food was lovely. though it's a bit chilly if your sat next to windows. Definitely recommend this hotel.
Stayed 1 night in Nov 2023
Response from LG on 30 Nov 2023
Dear S,Thank you for your kind review and we look forward to welcoming you back soon.Best RegardsThe Mitre Team

10/10 Excellent

Natalie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel, clean and comfortable with a real homely feel. High quality place with good food options and great transport links. Parking was a bit dodgy but it’s a 2 minute walk to the station which has loads of parking for decent pricing
Stayed 2 nights in Nov 2023
Response from LG on 25 Nov 2023
Dear Natalie,Thank you for your kind review and we look forward to wecoming you back soon .Best RegardsThe Mitre Team

10/10 Excellent

Roshni

Liked: Cleanliness, staff & service, amenities
Staff are wonderful and so accommodating. They upgraded us free of charge and it was fantastic
Stayed 1 night in Nov 2023
Response from LG on 23 Nov 2023
Dear Roshni,Thank you for your kind review and we look forward to welcoming you back soon.Best RegardsThe Mitre Team

10/10 Excellent

Colin

Stayed 1 night in Nov 2023
Response from LG on 23 Nov 2023
Dear Colin,Thank you for your high rating .Best RegardsThe Mitre Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from LG on 5 Dec 2023
Dear Paul,Thank you for your high review and we look forward to welcoming you back soonBest RegardsThe Mitre Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from LG on 6 Nov 2023
Dear Guest,Thank you for your high rating and we look forward to welcoming you back soon.Best RegardsThe Mitre Team

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very welcoming and professional. The rooms are individual and charming. The restaurant and bar have amazing river views and serve delicious fare.
Stayed 1 night in Oct 2023
Response from LG on 3 Nov 2023
Dear Katherine,Thank you for yoiur kind review and we look forward to welcoming you back soon.Best RegardsThe Mitre Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from LG on 3 Nov 2023
Dear Guest ,Thank you for your high rating and we look forward to welcoming you back soon.Best RegardsThe Mitre Team

10/10 Excellent

Viktoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was just great
Stayed 2 nights in Oct 2023
Response from LG on 26 Oct 2023
Dear Viktoria,Thank you for your kind review and we look forward welcoming you back soon .Best RegardsThe Mitre Team

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
What a great find! Wonderful boutique hotel with outstanding restaurant too Will be back my next visit to London Walkable to many other restaurants and pubs
Stayed 1 night in Oct 2023
Response from LG on 18 Oct 2023
Dear Jennifer,Thank you for your feedback following your recent visit. We are delighted to read your positive comments regarding your experience and look forward to welcoming you back soon.Kind regards,The Mitre Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from LG on 18 Oct 2023
Dear Michael,Thank you for your high rating and we look forward to welcoming you back soon .Best RegardsThe itre Team

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history of the property makes it unique. We selected it because it's literally across the street from the entrance to Hampton Court Palace. It's just a short walk across the Thames to a delightful collection of restaurants and antique stores. It's a wonderful way to escape the hustle and bustle of London, which can get a bit jarring at times.
Stayed 2 nights in Oct 2023
Response from LG on 14 Oct 2023
Dear Thomas,Thank you for your kind review and we look forward to welcoming you back soon .Best Wishes,The Mitre Team

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel, excellent service - especially from reception - and just across the road from Hampton Court.
Stayed 3 nights in Oct 2023
Response from LG on 7 Oct 2023
Dear Sharon,Thank you for your kind review and we look forward to welcoming you back soon .Best RegardsThe Mitre Team

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from LG on 22 Sept 2023
Dear Alastair,Thank you for your high rating and we look forward to welcoimg you back soon.Best RegardsThe Mitre Team

2/10 Terrible

jayne

Stayed 1 night in Sep 2023
Response from LG on 21 Sept 2023
Dear Jayne,We are very disapointed to see , we did not reach your expectations . Should you wish to share more details , please contact us directly .Best RegardsThe Migtre Team

10/10 Excellent

Ray

Stayed 2 nights in Sep 2023
Response from LG on 18 Sept 2023
Dear Ray,Thank you for your high rating and we look forward to welcoming you back soon.Best RegardsThe Mitre Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from LG on 18 Sept 2023
Dear Guest,Thank you for your high rating and we look forward to welcoming you back soon.Best RegardsThe Mitre Team

10/10 Excellent

Erin

Stayed 1 night in Aug 2023
Response from LG on 7 Sept 2023
Dear Erin,Thank you for your high rating and we look forward to welcoming you back soon .Best Regards,The Mitre Team

10/10 Excellent

Stef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from LG on 7 Sept 2023
Dear Stef,Thank you for your high rating and we look forward to welcoming you back soon .Best Regards,The Mitre Team

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from LG on 7 Sept 2023
Dear Matthew,Thank you for your high rating and we look forward to welcoming you back soon .Best Regards,The Mitre Team

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from The Mitre Team on 20 Aug 2023
Dear Fiona, Thank you for taking the time to review us.We are delighted to hear you had a lovely stay at The Mitre. We hope to have the opportunity to welcome you back

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
This is an exceptional hotel! I loved the warm welcome, complete with glass of chilled wine,
Stayed 1 night in Aug 2023
Response from The Mitre Team on 20 Aug 2023
Dear Penny, We are truly thrilled to hear that you had an exceptional experience at our hotel! Providing a warm and welcoming atmosphere is a top priority for us, and we're delighted that you enjoyed the glass of chilled wine as part of your arrival. We hope to have the opportunity to welcome you back.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Mitre Team on 20 Aug 2023
Dear Christopher, Thank you for taking the time to review us.We are thrilled you had an enjoyable experience during your time with us.We hope to have the opportunity to welcome you back

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from LG on 16 Aug 2023
Dear Timothy,Thank you for your high rating and we look forward to welcoming you back soon.Best RegardsThe Mitre Team

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely panoramic views of the Thames and very convenient to Hampton Court Palace.
Stayed 3 nights in Jul 2023
Response from LG on 12 Aug 2023
Dear Graham,Thank you for your review. We are delighted to hear you like our hotel and the surrounding area . We look forward to welcoming you back soon .Best RegardsThe Mitre Team

10/10 Excellent

Javana, PORTLAND

Stayed 3 nights in Aug 2023
Response from LG on 7 Sept 2023
Dear Javana,Thank you for your high rating and we look forward to welcoming you back soon .Best Regards,The Mitre Team

8/10 Good

Tom

Liked: Cleanliness, staff & service
The hotel was good. Bathroom facilities in our room were pretty basic.
Stayed 1 night in Aug 2023
Response from LG on 11 Aug 2023
Dear Tom,Thank you for your review and we look forward to welcoming you back soon.Best RegardsThe Mitre Team

4/10 Poor

Nuala

Travelled with family and small children
Disliked: Amenities
Well situated for Hampton Court Palace and lovely riverside views. However the cost of the room far out ways the facilities. Poor parking facilities, being asked to move my car at 9pm after a couple of drinks. Room was very hot, only one small fan available. The fridge was hot, we had to turn it off as concerned it may be a fire risk. Tea and coffee facilities, no tea provided apart from herbal. No mirror in the room. £20 extra per person including a child for a cooked breakfast and the staff at breakfast were standoffish The above all sounds petty, but for £350 a night and our break away this summer it was disappointing and I would not recommend. .
Stayed 1 night in Aug 2023
Response from LG on 4 Aug 2023
Dear Nuala,We are very sorry we did not reach your expectations and apologies for any inconvenience caused. I have relayed your comments to our management team for their review and action. Best RegardsThe Mitre Team

2/10 Terrible

Joanne

Stayed 1 night in Jul 2023
Response from LG on 7 Sept 2023
Dear Joanne,We are very sorry to see your rating is not what we expected. Should you wish to discuss further , please do not hesitate to contact us directly.Best RegardsThe Mitre Team

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Very scenic at the Thames and Hampton Court. I would definitely stay here again.
Stayed 4 nights in Jul 2023
Response from LG on 6 Aug 2023
Dear Shirley,Thank you for your wonderful feedback , we look forward to welcoming you back soon .Best RegardsThe Mitre Team

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was very convenient for the flower show. Staff was great. The family room, however, was a 2-star room for a 5-star price. Disappointing.
Stayed 2 nights in Jul 2023
Response from LG on 8 Jul 2023
Dear Barbara,Thank you for your review and we are very sorry to hear you are disappointed from the room .Should you wish to share more details, please do not hesitate to contact us directly. Best RegardsThe Mitre Team

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from LG on 30 Jun 2023
Dear Diane,Thank you for your rating and we look forward to welcoming you back soon.Best RegardsThe Mitre Team

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from LG on 25 Jun 2023
Dear Danny,Thank you for your high ratingWe look forward to welcoming you back soon.The Mitre Team

10/10 Excellent

Dorothy

Stayed 1 night in Jun 2023
Response from LG on 21 Jun 2023
Dear Dorothy,Thank you for your high rating and we look forward to welcoming you back.Best RegardsThe Mitre Team

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, lovely room with lots of character, very clean. Bed was very comfortable. Staff very friendly and helpful.
Stayed 1 night in Jun 2023
Response from L.G on 14 Jun 2023
Dear Dawn,Thank you for taking the time to write such kind words regarding your recent stay with us. We take pride in creating memorable experiences for our guests and we look forward to welcoming you back soon.Best RegardsThe MitreTeam

10/10 Excellent

Robert

Stayed 1 night in Jun 2023
Response from LG on 14 Jun 2023
Dear Robert,Thank you for your high rating and we look forward to welcoming you back soon.

8/10 Good

Pat

Stayed 1 night in Jun 2023
Response from LG on 12 Jun 2023
Dear Pat,Thank you for your review and we look forward to welcoming you back soon.Best RegardsLG

10/10 Excellent

Rebecca

Stayed 1 night in Jun 2023
Response from LG on 30 Jun 2023
Dear Rebecca,Thank you for your high rating and we look forward to welcoming you back soon.Best RegardsThe Mitre Team