Indoor pool

Reviews of Hilton Garden Inn Richmond Innsbrook

3 out of 5
Hilton Garden Inn Richmond Innsbrook
4050 Cox Rd, Glen Allen, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1005 reviews" "
Rating 8 - Good. 278 out of 1005 reviews" "
Rating 6 - Okay. 105 out of 1005 reviews" "
Rating 4 - Poor. 48 out of 1005 reviews" "
Rating 2 - Terrible. 42 out of 1005 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

visespong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,clean, convenience great service
Stayed 1 night in Mar 2024

2/10 Terrible

Timothy

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We stayed here on 2/17/24. Upon entry everything looked great. Lobby was clean and looked very inviting. I couldn't say the same for the room. The entire 2nd floor reeked of wet carpet and stale cigarettes. The room we had heating/Ac must have been broken it was so loud we didn't sleep all Night. The temperature was in the low 20s there was no way to sleep without heating. On 2/18/24 around 8am there was a tremendous amount of loud humming. May be an old vacuum of some sort but again after no sleep all night and no rooms to be transferred to id never recommend this place to anyone. I'll definitely be waiting on a GM to contact me as I believe I'm owed a refund
Stayed 1 night in Feb 2024

8/10 Good

David, Englewood

Travelled with family
Liked: Cleanliness, staff & service
Place is a little out dated but very clean and excellent service
Stayed 2 nights in Mar 2024

6/10 Okay

Ariel

Liked: Staff & service, property conditions & facilities
It was an average stay, hotel is a bit old. Would’ve been nice to be able to stream or have a smart tv in the room to at least cast.
Stayed 1 night in Mar 2024

10/10 Excellent

Tanaja

Liked: Amenities
It is up scale and quite
Stayed 1 night in Mar 2024

8/10 Good

Seung Kyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

malcolm

Stayed 2 nights in Feb 2024

4/10 Poor

Robert

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Room hadn’t been cleaned
Stayed 1 night in Feb 2024

8/10 Good

Shad

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean, older hotel. We did wake up to barking. Probably better for those traveling with pets.
Stayed 1 night in Feb 2024

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 1 night in Feb 2024

2/10 Terrible

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

ruth

Travelled with partner
Liked: Amenities
This was at least our 15th stay. We were here 3 weeks ago and all was excellent. Not today. Room is just bad. needsv rennovation. Headboard knocking wall. Bad bathroom. Tv not working properly. Complained re above at desk and was told as we booked thru third party (Expedia) room choices were limited. Really? Was supposed to send an engineer to fix tv issue. Never showed up. Back to,the Hyatt next door next trip.
Stayed 1 night in Feb 2024
Response from Sara on 6 Feb 2024
Ruth, Thank you for leaving review of your experience at the Hilton Garden Inn Richmond Innsbrook. We appreciate the details that you mentioned, as it lets us know where we are falling short and where we are doing well. Unfortunately the room you booked through Expedia was the only one in that room type that we have on property, which is why you were told that the room choices were limited. We hope that you will give us another try.

8/10 Good

Shelby

Travelled with partner
Liked: Property conditions & facilities
East check in
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Richie

Stayed 1 night in Jan 2024

10/10 Excellent

Chuck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the many hotels we've stayed at in Richmond, this was one of the best!
Stayed 1 night in Dec 2023

10/10 Excellent

Henry

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

FREDERICK

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and with great food in walking distance. Nice rooms, great beds, slept well!
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Arrived only to be informed that the restaurant and bar was closed due to a private party. Didn’t disclose that until after I checked in. Breakfast was $14.00 additional and charged to the room. They allow pets. A dog in the room beside me howled all morning because the guest left the room and went somewhere. Worst hotel experience I’ve ever had.
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay here when i come on business. I know what to expect and can count on being comfortable.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty toilet and no shampoo
Stayed 2 nights in Dec 2023

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice place with friendly staf.
Stayed 1 night in Dec 2023

10/10 Excellent

Travis

Stayed 1 night in Nov 2023

6/10 Okay

Amy

Business traveller
Liked: Staff & service
Hotel in desperate need of repairs and upgrades
Toilet was not working in first room, called front desk and they said it would be fixed before our return that evening. Upon return to our room, maintenance had never came. They came and plunged the toilet, but didn’t fix it- meaning we had to pack and move to a different room. That room was flooded due to the shower not being able to turn off. Called the front desk and informed and made a barricade of towels. Maintenance never did come and fix. Other than that, very dated carpet in need of upgrade. Hotel touts premium bedding, but was not premium in regards to mattress or pillows.
Stayed 4 nights in Nov 2023

8/10 Good

Melissa R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and convenient to the are and surrounding shops
Stayed 1 night in Dec 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, easy check in, and staff was FABULOUS
Stayed 1 night in Dec 2023

4/10 Poor

Sarah

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty looking, couldn’t tell if it was but doesn’t really matter because it looked as though it was dirty. Definitely dated. Toilet the type that is in houses that gets clogged easily because of weak flow I guess- had to call maintenance within 30 minutes of being there because my 4-year old clogged it. AC in room didn’t work at all- a dealbreaker for our family. No carts for luggage when we arrived, nor when we packing up and checking out! We will BFFsggìo See posted called down to get the bedding to use the pull out couch and they just brought us up the sheets (no comforter or blanket) and didn’t make the bed! Didn’t even offer- I don’t understand why I was making a bed at a hotel! I definitely will never stay here again and will probably opt to never stay at any Hilton Garde Lu iï
Stayed 1 night in Nov 2023

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The great thing about my stay here is that I was comfortable and able to have a much-needed, and very relaxed, respite. The staff was kind and friendly. I did not want to leave.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kiera

One of my favorite places to stay when I visit Richmond.
Stayed 1 night in Nov 2023

10/10 Excellent

Kelly

Stayed 1 night in Nov 2023

8/10 Good

Kenneth

It was good. There was a little confusion on the booking, but I had everything I needed and after a few minutes they got their paperwork in order. Location was perfect for our stay. Restaurants in the courtyard.
Stayed 1 night in Oct 2023

8/10 Good

Gail

Travelled with partner
Liked: Staff & service, amenities
Hotel is in need of a refresh. Overall nice, I’d stay again.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Earline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

Stan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Good location. EV plugin on the property.
Stayed 4 nights in Oct 2023

8/10 Good

ruth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Key wasn’t activated. Otherwise all good.
Stayed 1 night in Nov 2023

4/10 Poor

Marc

Liked: Staff & service
Disliked: Property conditions & facilities
Very old rooms and staff gave us two queens when we booked a king
Stayed 1 night in Nov 2023

4/10 Poor

Nghi

Stayed 1 night in Nov 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023

10/10 Excellent

Jamie

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The rooms were clean, and the staff were very friendly and helpful
Stayed 2 nights in Oct 2023

10/10 Excellent

Lisa

Stayed 1 night in Oct 2023

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Lisa

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Beware extra parking fees
loose tiles and sagging floor in the bathroom. Elevator makes strange noises. Hotel charged for parking but there was no disclosure or mention of a parking charge. It's not like it's a deck, just a big lot. No security or added value.
Stayed 3 nights in Sep 2023

10/10 Excellent

Dre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023