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Reviews of Courtyard by Marriott Richmond West

3 out of 5
Courtyard by Marriott Richmond West
6400 W Broad St, Richmond, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 284 out of 600 reviews" "
Rating 8 - Good. 207 out of 600 reviews" "
Rating 6 - Okay. 67 out of 600 reviews" "
Rating 4 - Poor. 32 out of 600 reviews" "
Rating 2 - Terrible. 10 out of 600 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Hunter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast bistro was awesome
Stayed 1 night in Apr 2024

10/10 Excellent

Susan K.

Liked: Cleanliness, staff & service, property conditions & facilities
To a person, the staff was professional and warm, welcoming and helpful. We’d gladly return
Stayed 1 night in Apr 2024

10/10 Excellent

Nichole

Travelled with partner
Liked: Cleanliness, amenities
Room was nice, updated and roomy. Staff were friendly and professional.
Stayed 2 nights in Apr 2024

8/10 Good

Robbin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I had a kitchen in my room I would move in. The bed was amazing!!! I loved my stay and will do so again!
Stayed 1 night in Apr 2024

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice! Helpful. Just not a lot of options for breakfast especially with kids.
Stayed 1 night in Mar 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Kelly

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Veronica

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel lobby has been upgraded but rooms are dated. Sofa bed was dirty and very uncomfortable. Staff was nice though.

10/10 Excellent

Marta

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Wanda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine. I feel like the rate was too high considering what part of town it is located in but it served our purpose.
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Travelled with family
Liked: Staff & service, property conditions & facilities
Pullout was dirty and no sheets or pillows in the room to make it up but guest services was quick
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Anders

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Andrew, FAIRFIELD

Stayed 2 nights in Feb 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff, easy to access, and lots of green for the dog. Would stay again.
Stayed 1 night in Feb 2024

2/10 Terrible

wilmer

Stayed 1 night in Feb 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Sarah

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great and the lobby area of this hotel was nice, but the room itself was pretty depressing, dark, and in dire need of updating.
Stayed 1 night in Jan 2024

8/10 Good

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night. decent, but could be lss expensive
decent stay. hotel close to lots of food and drink. nice staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very courteous staff
Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Stayed 1 night in Dec 2023

10/10 Excellent

Ginger, Axton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk was very personable and nice.
Stayed 1 night in Dec 2023

8/10 Good

Suzanne

Stayed 1 night in Dec 2023

8/10 Good

Harry

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pet fee is too high, no microwave to heat up food, no toiletries, plus extra $20 dollars . No free breakfast.There there are other hotels with more amenities for less and the pet fee is no more than $50 I do not recommend this Hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Karen, Charlottesville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and pet friendly situation made our trip work great!
Stayed 2 nights in Dec 2023

10/10 Excellent

sekhar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly.😀
Stayed 1 night in Dec 2023

10/10 Excellent

Cari Lu

Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great shpot
Stay was great, easy check in and super quiet rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk person was wonderful and very friendly also room was amazing clean upgraded and bed was very comfortable. Very safe place will def stay there again and again.
Stayed 1 night in Dec 2023

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Wendy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jamie

Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
It was a very convenient location to lots of restaurants and shopping, upon arrival I was greeted with a warm, friendly smile. The front desk was very thorough about explaining where my room was where I could park, they were so nice and friendly. I felt very welcome.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

shirlann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth, Ann Arbor

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was all wonderful
Stayed 1 night in Dec 2023

8/10 Good

Lucy

Stayed 3 nights in Nov 2023

10/10 Excellent

Tonette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Shu-Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Katherine, Roxbury

Liked: Cleanliness, property conditions & facilities
Really nice size rooms
Stayed 1 night in Nov 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everyone was attentive, the room was clean well the complete hotel was clean. All staff spoke when passed. Definitely will stay here again
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well managed and maintained
Very nice and clean. Quiet area. I had my coffee on the balcony over looking the courtyard. I will stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

SARA

Stayed 1 night in Sep 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Stayed 1 night in Oct 2023