My son and I stayed here because it was within close proximity of The National for a concert we were going to. Fancy, big name hotels are nice but there is something about a non-chain inn that makes you feel cozy. Everything was perfect. If we come back to Richmond, we will stay there again.
Confusion at check-in since I booked through expedia and ended up being billed twice, even though I explained I had already paid. Associate immediately corrected the next day when I confirmed second charge did occur. Disappointed Jacuzzi was not working.
Regardless of what might go wrong, e.g., television sets, heating systems, etc., the hotel staff always makes for a great experience when they are attentive, friendly, and genuinely helpful. On this journey, a television set which would not operate was quickly and courteously attended to by a young man sent from the front desk, all in less than 5 minutes. That night, when we returned very tired and a little thirsty and hungry, the night staff, Gary and Martin, were waiting on us with fruit juice and smiles. Martin even made us a fresh turkey club sandwich that absolutely hit the spot. Those two, in particular, have always taken such good care of us. They make an overnight visit to Richmond more than worthwhile, even when it's very tiring.
Check in was very easy, I was impressed with the layout of the Hotel. The room was way more that I expected as far as the size and comfort. The price of the say was very good and the people was top notch. Would definitely stay there again and have considered taking the family there for a weekend get a way.
I had to be in Richmond early Monday morning so I decided to stay here Sunday night. All the staff was really helpful and friendly. The breakfast in the morning was tasty. Exceeded my expectations for a cheap place to sleep.
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