In-room safe, iron/ironing board, free cots/infant beds, rollaway beds
Check availability

Reviews of Best Western Classic Inn

2.5 out of 5
Best Western Classic Inn
533 W Eaton Pike, Richmond, IN

Reviews

8.2

Very good

Rating 10 - Excellent. 402 out of 1000 reviews" "
Rating 8 - Good. 373 out of 1000 reviews" "
Rating 6 - Okay. 128 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are delightful.
Stayed 1 night in Apr 2024
Response from Best Western on 21 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

4/10 Poor

Chong

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Manything missing (hair dryer,tissue, etc)
Stayed 1 night in Apr 2024
Response from Best Western on 19 Apr 2024
Dear Chong,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will come back and stay with us after our renovations to see all of our improvements!I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Crystal C.General ManagerBest Western Classic Inn

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made a valiant effort but the establishment was in the middle of a remodel.
Stayed 4 nights in Apr 2024
Response from Best Western on 16 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey.Sincerely,Crystal C.General ManagerBest Western Classic Inn

6/10 Okay

Brandon

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I'll note that I stayed while the hotel was clearly under renovation, so hopefully many of the issues will be addressed once renovation is complete. However, during our stay the hallways smelled very bad and the stairways were filled with random junk. That said, the biggest issue by far was the noise. The room next to us was loud and the walls apparently did nothing to stop the noise. It sounded like the neighbors were standing right next to us. The breakfast was below average, but not terrible. The staff at the front desk in the evening appeared overwhelmed (several other guests had come up to describe various problems in their room), but she stayed level headed and friendly throughout.
Stayed 1 night in Apr 2024
Response from Best Western on 12 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope that you will come back and stay with us after our renovations to see all of our improvements!Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

8/10 Good

Steven

Travelled with group
Disliked: Property conditions & facilities
This hotel is under renovation. Some parts of the building are new and nice, while others are under construction. It’s a bit understaffed. Our room was very nice. Breakfast was okay. They gave us eclipse watchers a little gift bag with eclipse glasses, which was very nice.
Stayed 1 night in Apr 2024
Response from Best Western on 10 Apr 2024
Dear Steven,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey.Sincerely,Crystal C.General ManagerBest Western Classic Inn

8/10 Good

Peter, Denver

Travelled with partner
Liked: Staff & service
Ongoing renovations create a messy environment, but I get that they have to stay open while the work is getting done. Otherwise, a good stay. Staff was great; friendly, professional, and accommodating. Breakfast was just okay, but I think this was also a casualty of the renovations. Bottom line, I'd stay here again.
Stayed 1 night in Apr 2024
Response from Best Western on 4 Apr 2024
Dear Peter,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will come back and stay with us after our renovations to see all of our improvements!I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Crystal C.General ManagerBest Western Classic Inn

4/10 Poor

amber

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Should mention remodels it was just a bad experience very tacky not happy at all with experience. Staff was slow and unhelpful.
Stayed 1 night in Mar 2024
Response from Best Western on 1 Apr 2024
Dear Amber,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will come back and stay with us after our renovations to see all of our improvements!I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Best Western on 30 Mar 2024
Dear Patrick,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Crystal C.General ManagerBest Western Classic Inn

4/10 Poor

Joshua

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
It was under construction, like major construction to where we thought they were closed when we drove up. The elevator didn’t work, so we had to carry a stroller, and three kids and tons of luggage up the stairs. I would have understood the construction, but there was no warning of this before we booked. And the price of the booking didn’t reflect the poor condition it was in. No discount offered.
Stayed 1 night in Feb 2024
Response from Best Western on 4 Mar 2024
Dear Joshua,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our elevator has been in working condition, but sometimes it does take time if others are using it as we only have one. We hope that you will come back after our renovations are complete to see all of our improvements!I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Crystal C.General ManagerBest Western Classic Inn

2/10 Terrible

Thomas

They did not have my reservation when I checked in. They had to call Expedia. It took 20 minutes to check in. The property is under construction and is still priced at the normal rate. Very unhappy with this experience
Stayed 1 night in Mar 2024
Response from Best Western on 2 Mar 2024
Dear Thomas,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will come back after our renovations are complete to see all of our improvements!I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Crystal C.General ManagerBest Western Classic Inn

6/10 Okay

Alyssa

Disliked: Property conditions & facilities
Response from Best Western on 29 Feb 2024
Dear Alyssa,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

Ricky

The staff was wonderful but too much construction inside and out.
Stayed 2 nights in Feb 2024
Response from Best Western on 5 Feb 2024
Dear Ricky,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will come back after our renovations to see all of our improvements!I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Crystal C.General ManagerBest Western Classic Inn

2/10 Terrible

Tsvetozar

Stayed 1 night in Jan 2024
Response from Best Western on 15 Jan 2024
Hello valued guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are working to better our facility for more guest satisfaction, we hope that you will come back after our renovations to see all of our improvements and allow us another chance to make your stay great.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Best Western on 15 Jan 2024
Dear John,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Crystal C.General ManagerBest Western Classic Inn

4/10 Poor

EMILY

Hotel is under construction/renovation.
Stayed 1 night in Dec 2023

6/10 Okay

Donald

Stayed 1 night in Dec 2023
Response from Best Western on 15 Jan 2024
Hello Donald,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are working to better our facility for more guest satisfaction, we hope that you will come back after our renovations to see all of our improvements and allow us another chance to make your stay great.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Crystal C.General ManagerBest Western Classic Inn

6/10 Okay

Ela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I Didnt realize hotel was near a busy train track…! Definitely heard it a couple times during the night. First room we were checked into had a broken fridge & was a little moldy. So they moved us to another room, and the sofa bed in that room had stained sheets, crumbs, and dead ants in it?! Once we got clean sheets it was an ok stay. The sofa bed mattress was covered in plastic so every time my brother moved we could hear it. Basic breakfast, nice staff. I stayed here once last year and didn’t have these issues. So I’m chalking it up to their current renovation work.
Stayed 1 night in Nov 2023
Response from Best Western on 27 Dec 2023
Dear Ela,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Crystal C.General ManagerBest Western Classic Inn

6/10 Okay

Amanda

Stayed 1 night in Nov 2023
Response from Best Western on 27 Dec 2023
Dear Amanda,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Crystal C.General ManagerBest Western Classic Inn

6/10 Okay

Laura

Stayed 1 night in Nov 2023
Response from Best Western on 13 Nov 2023
Dear Laura,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again!Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

8/10 Good

William

Stayed 1 night in Nov 2023
Response from Best Western on 13 Nov 2023
Dear William,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again!Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

Lori, Welland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and excellent breakfast
Stayed 1 night in Oct 2023
Response from Best Western on 2 Nov 2023
Dear Lori,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

8/10 Good

Clarence, Kutztown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is always good. Bed is comfortable, room is spacious.
Stayed 1 night in Oct 2023
Response from Best Western on 2 Nov 2023
Dear Clarence,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

Leonard

Stayed 1 night in Oct 2023
Response from Best Western on 2 Nov 2023
Dear Leonard,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

John

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast had lots of choices. Friendly staff. Dog treats for dogs was a nice touch.
Stayed 1 night in Oct 2023
Response from Best Western on 30 Oct 2023
Dear John,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Our complete renovation is estimated to be finished in early 2024, we hope that you will come back and see all of our improvements! Thank you again for taking the time to complete the survey. Sincerely,Crystal C. General ManagerBest Western Classic Inn

4/10 Poor

Hailey

Stayed 1 night in Oct 2023
Response from Best Western on 30 Oct 2023
Dear Hailey,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Our complete renovation is estimated to be finished in early 2024, we hope that you will come back and see all of our improvements! Thank you again for taking the time to complete the survey. Sincerely,Crystal C. General ManagerBest Western Classic Inn

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We had absolutely no issues. Was an enjoyable time. The shower was wonderful. Would have liked to have stayed in longer, but we were in a hurry. The breakfast was delicious
Stayed 1 night in Oct 2023
Response from Best Western on 25 Oct 2023
Dear Carolyn,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey.Sincerely,Crystal C.General ManagerBest Western Classic Inn

8/10 Good

Susan

Stayed 1 night in Oct 2023
Response from Best Western on 13 Nov 2023
Dear Susan,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again!Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

4/10 Poor

Donna

Travelled with family
Shower was lukewarm. Stink bugs in the room. Manager was supposed to call me about my concerns and did not.
Stayed 1 night in Oct 2023
Response from Best Western on 15 Oct 2023
Dear Donna,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Visits
Room was clean and comfortable. Staff courteous and helpful. Location very good.
Stayed 1 night in Oct 2023
Response from Best Western on 8 Oct 2023
Dear Lois,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place good price.
Stayed 1 night in Oct 2023
Response from Best Western on 15 Oct 2023
Dear Vincent,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Crystal C.General ManagerBest Western Classic Inn

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
It was messy; the air conditioner barely worked, the breakfast attended was cranky and snippy at an old man and another person at the front desk. Not a place we will be staying again
Stayed 1 night in Oct 2023
Response from Best Western on 8 Oct 2023
Hi,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used to best western for a single night following a football game before returning home. Location was convenient for our trip, the building was under construction, but clean, the room was attractive and spacious, and the amenities were very nice. Finally, the complementary buffet breakfast was very nice as was the very reasonable room rate.
Stayed 1 night in Oct 2023
Response from Best Western on 9 Oct 2023
Dear Edward,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

judy

Travelled with family
Liked: Amenities
Property is under construction but it is very good.
Stayed 1 night in Oct 2023
Response from Best Western on 8 Oct 2023
Dear Judy,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Best Western on 8 Oct 2023
Dear Robert,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

2/10 Terrible

Jeffrey

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Remodeling since Feb 2023? Definitely not on the first floor. If the owner does not replace the carpets soon, they need to properly clean them because they are filthy. The room (first floor) smelled moldy, musty, and like urine. Found a dirty sock under the bed. The shower and faucet’s water pressure is way too low, possibly to save money. The two Indian ladies at the front desk were pleasant. Please clean the facility.
Stayed 1 night in Sep 2023
Response from Best Western on 8 Oct 2023
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We began our remodel back in February, but this only started with the outside of our building. We do not begin our indoor remodel until our slower season (November/December) which includes but is not limited to, our carpets, rooms, and public spaces. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

Billie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to change
Stayed 1 night in Oct 2023
Response from Best Western on 8 Oct 2023
Dear Billie,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

jan

Stayed 1 night in Sep 2023
Response from Best Western on 8 Oct 2023
Dear Jan,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

8/10 Good

Elvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable room
Nice clean comfortable room
Stayed 1 night in Oct 2023
Response from Best Western on 8 Oct 2023
Dear Elvia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is renovating but is very nice. Cleans and fresh. The breakfast was terrific.
Stayed 1 night in Sep 2023
Response from Best Western on 8 Oct 2023
Dear Christine,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

6/10 Okay

Sally

Travelled with family
Liked: Staff & service
This hotel in Richland, IN was being renovated so hard to judge it fairly. It was fine for us for on an overnight stay on our trip to Ohio. It was easy to get to right off Hwy 70! The breakfast area was clean & food was good.
Stayed 1 night in Sep 2023
Response from Best Western on 25 Sept 2023
Dear Sally,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Crystal C. General ManagerBest Western Classic Inn

8/10 Good

Diane

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I had was big. They are remodeling but I didn’t have any issues with that. Room didn’t have a hair dryer and only a shower. A lot of water from shower went out on bathroom floor … curtain was short. Overall not a bad place to stay
Stayed 1 night in Sep 2023
Response from Best Western on 24 Sept 2023
Dear Diane,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

Kim Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Best Western on 24 Sept 2023
Dear Kim,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Best Western on 8 Sept 2023
Dear Richard,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Best Western on 2 Sept 2023
Dear Karen,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey.Sincerely,Crystal CGeneral ManagerBest Western Classic Inn

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Best Western on 2 Sept 2023
Dear Bridgette,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey.Sincerely,Crystal CGeneral ManagerBest Western Classic Inn

10/10 Excellent

carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Best Western on 2 Sept 2023
Dear Carl,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey.Sincerely,Crystal CGeneral ManagerBest Western Classic Inn

10/10 Excellent

Allen

Liked: Cleanliness, property conditions & facilities, room comfort
good times
room was clean, odor free and spacious
Stayed 1 night in Aug 2023
Response from Best Western on 24 Aug 2023
Dear Allen,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

Caren

Liked: Cleanliness, staff & service
I stayed on a return trip from Wisconsin. The hotel is under renovation but room was clean Air conditioner could use a little more fan power
Stayed 1 night in Aug 2023
Response from Best Western on 24 Aug 2023
Dear Caren,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extraordinary. Excellent customer service and the best breakfast out of all the local hotels. The outside is being renovated. The staff responds quickly to any issue. Will return to this BW!
Stayed 3 nights in Aug 2023
Response from Best Western on 24 Aug 2023
Dear Jennifer,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Crystal C.General ManagerBest Western Classic Inn

10/10 Excellent

Jaclyn

Stayed 1 night in Aug 2023
Response from Best Western on 12 Sept 2023
Dear Jaclyn,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Crystal C.General ManagerBest Western Classic Inn