My parents live in southern CA and we live in Denver. Richfield is about the halfway mark on the drive through. We drive out with our two cocker spaniels about 3 - 4 times a year to visit. We love the gorgeous scenery along the way and the chance to reconnect during the 18 hours total drive. We made the mistake of staying at two other well-known brands in Richfield (we are Marriott Platinum rewards members and own a Marriott time share), until we found HIE a few years ago. The staff is genuinely caring and wants to make sure you're satisfied. It really does not feel like you're just another "transaction." My husband and I are both hospitality industry vets - he as a director of facilities and me as a GM/HR. Our expectations are high but realistic. This stay, at the desk, we met "Trevor" who was awesome. We've never been disappointed and they've always been able to graciously accommodate any request or "problem". We stay at this property every chance we get and will continue to do so. Thanks very much HIE - great job!!!
I drove across the U.S. from New Jersey to California. During my travels across the country, I used Expedia to book my hotel stays. All the descriptions were accurate and I was amazed at how easy it was to book a hotel right from my phone. This hotel was my last hotel stay and was the most comfortable.
The young man at the front desk was very kind and to my surprise was there in the AM when I left at 6:00am the next day. He is a college student and did a double shift so he could attend a school event. I am so pleased this hotel hires people as hard working and kind as this young man.
I would definitely return to this hotel again!
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