Bar (on property)

Reviews of Hotel Imperial Plovdiv, a member of Radisson Individuals

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 79 out of 140 reviews" "
Rating 8 - Good. 45 out of 140 reviews" "
Rating 6 - Okay. 11 out of 140 reviews" "
Rating 4 - Poor. 4 out of 140 reviews" "
Rating 2 - Terrible. 1 out of 140 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Ian

Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Docho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Pavle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
The hotel was clean, check-in was easy. I got an upgrade, too. The restaurant was nothing special, and the breakfast was average. The bed was very good, and the room was very quiet. Parking was free, which was surprising because it was not mentioned on the list of amenities when I was booking it through Hotels.com. One other very good thing - breakfast was from 6 am.
Stayed 1 night in Apr 2023

8/10 Good

Stephane

Stayed 1 night in Feb 2023

4/10 Poor

Siarhei, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine, but Expedia totally ruined everything
Stayed 1 night in Aug 2022
Response from Vlado on 13 Oct 2022
Dear Siarhei,Thank you for staying with us and for taking a time sharing your feedback. We are delighted you had a comfortable time at Imperial Plovdiv, a member of Radisson Individuals and we hope to get the opportunity to welcome you back again.We are sorry if the services provided by our partners have not been up to your expectations, but kindly note that giving us a 2/5 rate it affects the hotel's reputation not Expedia's.With my best wishes,Vlado

10/10 Excellent

Zohra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Imperial plovdiv customer experience
This was a very nice hotel, modern, clean and a lovely pleasant view. There is a peaceful feeling with natural beauty around. Breakfast was great and would definitely come again.
Stayed 1 night in Sep 2022
Response from Vlado on 13 Oct 2022
Dear Zohra,Thank you for your fantastic feedback. We are thrilled you had enjoyed the peaceful feeling around the hotel and mention our Radisson Super Breakfast. We hope to welcome you back again shortly. With bets wishes,Vlado

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Faik Sadi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice team , comfortable
The hotel is located a bit far from center but 20 mins walk Reception team is very polite and good ininfo about the town ..
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from SM on 30 Mar 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Hotel Imperial Plovdiv on 11 Feb 2020
Thank you for staying with us!

10/10 Excellent

susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!
A friend and I were traveling around Bulgaria and had booked a couple nights at this hotel. There was a wedding taking place at the hotel the first night of our stay. The front desk staff kindly put us in a room on the opposite side of the hotel to assure we weren’t disturbed. The hotel is lovely and the service is excellent. The location of the hotel is in a somewhat sketchy area so when we went to the city center we took a taxi rather than walking the 1/2 hour distance to the town square. Plovdiv is an interesting and very walkable area. The portions of the old town we saw were wonderful! The hotels breakfast buffet is terrific. The food that should be warm actually is! The choices are widely varied.
Stayed 2 nights in Nov 2019
Response from Hotel Imperial Plovdiv on 22 Nov 2019
Dear Susan, Reading such a lovely review as yours is always great and it is motivating us to keep providing the best services for all our guests. We are delighted to know you have enjoyed all facilities, as well as the service. Please feel most welcomed to visit us again at Hotel Imperial Plovdiv! Kindest Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but quite far from centre
Nice place but quite far from centre
Stayed 1 night in Aug 2019
Response from Hotel Imperial Plovdiv on 26 Aug 2019
Dear Guest, Thank you very much for your review. We are happy to know that we have met your expectations. We also wanted to inform you that the hotel is exactly 1.5km away from the city center. We look forward to welcoming you again in the near future.

10/10 Excellent

Achi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business travel to Plovdiv July 2019
Business trip to Plovdiv. Great spacious room nice ,friendly and helpful staff, beautiful gardens and great breakfast.Very much enjoyed my stay...just take into account that you are 12 min taxi drive from the city centre buy def. The place is worth it!
Stayed 5 nights in Jul 2019
Response from Hotel Imperial Plovdiv on 5 Aug 2019
Dear guest, Thank you for the great feedback! We are thrilled you have enjoyed your stay with us at Hotel Imperial Plovdiv, as well as the room, the staff, the breakfast and the surroundings. We would love to welcome you again in the nearest future! Kindest Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel !
Fabulous hotel. £1.50 taxi drive into Plovdiv. Old town Plovdiv is beautiful. Can't fault this hotel!!! Lovely staff and beautifully clean. Would definitely go back.
Stayed 1 night in Jun 2019
Response from Hotel Imperial Plovdiv on 1 Jul 2019
Dear David, Thank you for the lovely feedback! We are delighted you have enjoyed your stay and would love to welcome you again very soon! Kindest Regards

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Hotel Imperial Plovdiv on 17 Jun 2019
Thank you for the great feedback!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a nice hotel a little bit away from old town but not too far to walk there
Stayed 1 night in May 2019
Response from Hotel Imperial Plovdiv on 3 Jun 2019
Dear guest, Thank you for sharing your thoughts! Kindest Regards

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wilson weekender
A weekend visit From Bansko
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Staff was efficient and friendly. It was quiet and we were very pleased with the hotel.
Stayed 1 night in Apr 2019
Response from Hotel Imperial Plovdiv on 6 Apr 2019
Dear guest, thank you for the positive feedback. We are pleased to know that you have enjoyed your stay with us at Hotel Imperial Plovdiv. We would love to welcome you as our guest again! Kindest Regards

10/10 Excellent

Kasija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Imperial Plovdiv Hotel&SPA on 6 Mar 2019
Dear Kasija, Thank you for your great feedback and for staying with us at Imperial Plovdiv Hotel&SPA. We would be more than happy to welcome you again as our guest in the nearest future! Kindest Regards

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, shame no pool
A bit further out than some hotels, but probably the the nicest of all in Plovdiv. No pool is only downside
Stayed 1 night in Jan 2019
Response from Imperial Plovdiv Hotel&SPA on 1 Feb 2019
Dear guest, Thank you for reviewing your stay with us at Imperial Plovdiv Hotel&SPA. It is a pleasure to know that you have enjoyed it. We would like to thank you as well for taking the time to share with us your constructive comments. The hotel's location is indeed very close to the centre, that is why we do advice guests to get the most accurate information from our reception team. Lastly, we are looking forward to welcome you back in the nearest future.

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities
Solid Hotel in Plovdiv
Room was warm but the window opened. The restaurant was fine. The room well cleaned and the service decent. Nice place to stay
Stayed 1 night in Jan 2019
Response from Imperial Plovdiv Hotel&Spa on 31 Jan 2019
Dear customer, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Imperial Plovdiv Hotel&Spa. We assure you we take your comments very seriously and will share them with the team for the necessary corrections to avoid this kind of inconveniences in the future. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Plovdiv.

8/10 Good

Hayat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Imperial Plovdiv Hotel&Spa on 30 Jan 2019
Dear customer, Thank you for taking your time and reviewing your stay at Imperial Plovdiv Hotel&Spa! We would love to welcome you again as our guest!

10/10 Excellent

Eric, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a lovely, new, and well maintained hotel with a friendly staff, spacious rooms, comfortable beds, fast wireless internet access. Breakfast was pretty good too. It is a tad far from the city center, but overall a good value for your money.
Stayed 3 nights in Aug 2018
Response from LT on 10 Sept 2018
Hello Mr. Eric, Thank you for taking the time to provide us with feedback. All your great comments will be shared with our staff and we promise to keep developing our services. We hope you can come visit us again in the future. Regards, Lyudmila Teneva (Marketing Assistant) Imperial Plovdiv Hotel & SPA

6/10 Okay

Elli, London

Reception staff are nice, but a problem with noise
I'd say it was an okay experience. The room is a good size and reception staff are friendly, but I had a few problems: 1. There was a big party held in the hotel on the day arrived, and there were loud music going on until very late at night. I could hear the music in my room and was difficult to sleep. 2. Their gym is in the basement and not very inviting. 3. Staff in the restaurant is not very helpful. I've asked a lady if she could heat up my take-away food in a microwave, and she flatly said No. Only if I suggested I could pay for it, she decided to help me.
Stayed 3 nights in Aug 2018
Response from LT on 31 Aug 2018
Hello Ms Morii, Thank you again for taking the time to provide us with feedback on your stay. The issues you have raised are concerning and we have already raised them into the attention of our General Manager. We will try our best to pinpoint the problem and fix it straightaway. We thank you again for informing us on all the different positive and problematic aspects of your stay. However, we do hope that you can come visit us again, so that we can change your impression for the long-term. King regards, Lyudmila Teneva Marketing Assistant

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfortable stau
Good stay, clean hotel and a nice whiskey bar upstairs
Stayed 6 nights in Aug 2018
Response from LT on 13 Aug 2018
Hello dear guest, Thank you for the lovely words. We are happy that you have had the time to visit one of our main attractions - The Whisky Bar. We hope to see you again very soon. Kind regards, Imperial Plovdiv Hotel & SPA

10/10 Excellent

Gabor, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect from all aspects: large and clean rooms with effectice air conditioning on hottest days, very friendly and helpful staff - was impressed
Stayed 3 nights in Jul 2018
Response from Saliha on 30 Jul 2018
Hello Mr. Alberto, We appreciate that you have taken the time to give us your feedback for your stay. Thank you for all the excellent marks. Our aim is to provide the best level of service to all of our guests and we are happy we have met your expectations. We would be happy to welcome you back any time soon. Kind regards, Imperial Plovdiv Hotel & SPA.

10/10 Excellent

Catrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Great hotel with all the facilities you could need for your stay. Great breakfast. The dinner menu could be improved but Plovdiv has so many other great restaurants so not a huge problem. Whisky lounge is a great spot to relax and focus in.
Stayed 6 nights in Jan 2018
Response from Ivelina on 18 Jan 2018
Dear Catrin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Pleasant stay in a nice hotel.
Stayed 1 night in Jul 2017

8/10 Good

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An honest review
Great service from all the staff who were incredibly helpful and polite. The hotel is in an ideal location, around 5 mins by taxi to the city centre and it has all the local amenities you need. The wifi is also very strong and breakfast is good. The only disappoint is the spa, the treatments are not the best although they are reasonably priced. Would definitely recommend this place.

10/10 Excellent

hal.mus, greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exellent
absolutely nothing bothered us...maybe the only thing was the music that we heard the last night of our stay....maybe was a wedding at the hotel?but was not a problem for us...

10/10 Excellent

jim, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great amenities
Huge, clean and well worth the price. Staff are helpful and informative. Would highly recommend

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, reasonable prices
Hotel staff were extremely welcoming when we arrived. It was the middle of the afternoon and we were hungry, so we had a late lunch at the hotel, after finding that it's prices were similar to those of restaurants we had eaten at before (hotel dining room prices are usually extortionately expensive). The actual lunch was as good as any other we had had. The walk to town was about a mile, rather longer than my wife was willing to put up with, but we found that buses 93 and 66 provided convenient transport to the city centre, the nearest bus stops to the hotel being at the junction of Maria Luiza and Lev Tolstoy. My wife had an excellent massage and facial in the hotel SPA at very reasonable prices.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but way too noisy
Everything about this hotel was fine, with one significant exception - the deafening music from the wedding parties which went on til around 2.00 in the morning and made it impossible to sleep.

10/10 Excellent

s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A no fault hotel !
The hotel was immaculately clean and the room was large enough to use the sofa at seating area.The hotel staff were very friendly and helpful .Bed was very comfy with perfectly clean white sheets .there was kettle and complomentry coffee and green tea .Generally speaking I couldn't fault the hotel and it services and staff .We had a late check out and they offered us the room for half our daily rate until 6 pm which was a relief .We had meals at hotel Resturant all during our stay which was well prepared and reasonably priced .

6/10 Okay

Verified traveller

Liked: Cleanliness
Clean but impersonal
New hotel, away from the old town, need a car. Three weddings every Saturday and every Sunday. Soundproofing is good though!

8/10 Good

Lauren, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
My stay was comfortable and the staff were friendly.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place but be wary of weddings
The hotel was very nice - the room was spacious, clean and comfortable. The breakfast (included) was fine with lots of choice, although nothing special. All staff spoke good English - some were very friendly, others less so. My biggest complaint was the fact that on both the Sat and Sun night there was a wedding and on both nights there was a disco until 3 in the morning. I've stayed in many places with nightclubs but these are usually pretty well soundproofed - I've never experienced anything like this. On the Sat night in particular the fixtures in the room were literally vibrating with the noise of the bass from the music. And we were on the 4th floor. The Sunday night was not so loud, but still kept me awake until it finished. Complaints to the front desk were just met with a shrug. Although I asked repeatedly, a manager was never available to listen to my complaint. If it wasn't for the disco, my stay would've been fine, but this was a big issue in my opinion.

8/10 Good

Peter, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs A Bit Of Fine-Tuning
We spent four nights here in May. The room was quite spacious but the air conditioning under-performed, especially since we had the afternoon sun. We were very disappointed in the quality of the food in the restaurant. While located in a decent area, it's about a twenty minute walk to the pedestrian area,

10/10 Excellent

Mr V V, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, really recommend the Imperial.
I went to see the sights of Plovdiv for the first time and it was fantastic. The hotel could not have been any better. There was a wide, comfy bed, a fantastic mini-bar, Wi-Fi, the food in the restaurant was delicious. As a 4-star hotel it covered itself in glory. FYI, Plovdiv is a beautiful city. I had a massive case of the sniffles on the second day but that is not the hotel's fault or concern.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and good sevice
It was a short holiday stay. Hotel is about 15-20 minutes of walking distance to City center and old town. Breakfast is a bit on the poor side. Staff was very helpful and attentive. If I go to Plovdiv again I would stay at Hotel Imperial again

8/10 Good

Ioana, Bucharest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Despite the fact that when checking in power was off, everything else is good

8/10 Good

Akram Aoun, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms, Well priced and the staff are very helpfull.

8/10 Good

Richard, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Good choice for business travel
Except for the slow service in the restaurant, due to a large party of tourists who arrived a few minutes before us, all our impressions were positive. The breakfast buffet was excellent. Our sixth-floor room was comfortable and quiet. The employees at reception were exceptionally helpful and courteous. Would like to give special thanks to the barman, Svetlyo, who was a fount of information about Plovdiv, cultural events in the city and elsewhere, and spoke excellent English. He was one of several hotel staff who made our stay a highly enjoyable one.

8/10 Good

Eric, Montana, USA

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
decent hotel
Rates were good, service quick, rooms nice and clean. Beds were not comfortable and water pressures were insufficient. Location was a little distant from main city attractions but still manageable.