Lounge

Reviews of Hotel Excelsior Ludwigshafen

Hotel Excelsior Ludwigshafen
Lorientallee 16, Ludwigshafen, BW

Reviews

6.2
Rating 10 - Excellent. 64 out of 587 reviews" "
Rating 8 - Good. 166 out of 587 reviews" "
Rating 6 - Okay. 151 out of 587 reviews" "
Rating 4 - Poor. 130 out of 587 reviews" "
Rating 2 - Terrible. 76 out of 587 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Liban

Liked: Cleanliness
Good
Stayed 5 nights in Feb 2024
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 27 Feb 2024
Dear Guest,Thank you for your valuable review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to have you return on your next visit to Ludwigshafen . Kind regards,Ihr Team vom Hotel Excelsior Ludwigshafen

4/10 Poor

Ismail

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 15 Dec 2023
Dear Ismail,Thank you for taking the time to review your stay.We would have liked to have met all your requirements.We would welcome your suggestions on how we could have improved your experience.We hope you will consider staying with us again in the future. Best regards,Ihr Team vom Hotel Excelsior Ludwigshafen

6/10 Okay

Robert

Stayed 3 nights in Oct 2023
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 5 Nov 2023
Sehr geehrter Robert,vielen Dank für Ihren Kommentar.Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Wir hoffen, Sie wieder einmal bei uns begrüssen zu dürfen,Freundliche Grüße,Ihr Team vom Hotel Excelsior Ludwigshafen

8/10 Good

stefan

Stayed 1 night in Oct 2023
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 2 Nov 2023
Sehr geehrter Stefan,vielen Dank für Ihre tolle Bewertung unseres Hotels.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Ihr Team vom Hotel Excelsior Ludwigshafen

8/10 Good

Celestine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Like the: Simple and easy check-in
Stayed 1 night in Oct 2023
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 31 Oct 2023
Dear Celestine, thank you for taking the time to share your experience at our hotel.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.We look forward to welcoming you back on future visits. Kindest regards,Ihr Team vom Hotel Excelsior Ludwigshafen

4/10 Poor

Tore

Stayed 1 night in Oct 2023
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 27 Oct 2023
Dear Tore,Thank you for taking the time to review your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Ihr Team vom Hotel Excelsior Ludwigshafen

2/10 Terrible

Murat

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
This is a terrible hotel. It is very old and dirty everywhere. I had to wipe off the chairs in the room with soap and water because both chairs were filthy with hair on them. The paint on the exterior of the hotel is bleached and weathered with many holes on the facade. The building looks like it is going to be demolished soon. There are no key cards at this hotel. They gave me a key with a heavy metal holder. The key was attached to a loose key ring and it fell off at one point during my two day stay. At check out, the receptionist said they will have to charge me 80 Euros to make a new key. I couldn't believe this. Stay away from this hotel, it is terrible.
Stayed 2 nights in Oct 2023
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 23 Oct 2023
Dear Murat,Thank you for taking the time to share your review.We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. We value all feedback from our guests and we would appreciate more details to help us to improve our services.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Ihr Team vom Hotel Excelsior Ludwigshafen

2/10 Terrible

Thomas

Stayed 3 nights in Oct 2023
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 23 Oct 2023
Dear Thomas,Thank you for taking the time to share your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope you will consider staying with us again in the future. Best regards,Ihr Team vom Hotel Excelsior Ludwigshafen

6/10 Okay

Bernd

Stayed 2 nights in Sep 2023
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 19 Sept 2023
Dear Bernd,Thank you for taking the time to share your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.It would be a pleasure to see you again on a future occasion. Kind regards,Ihr Team vom Hotel Excelsior Ludwigshafen

6/10 Okay

Rudy

Stayed 1 night in Sep 2023
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 13 Sept 2023
Dear Rudy,We'd like to thank you for reviewing your experience.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to welcome you back. Best wishes,Ihr Team vom Hotel Excelsior Ludwigshafen

2/10 Terrible

Chatchanan

Old and have something at the 4th level !!
Stayed 1 night in Sep 2023
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 10 Sept 2023
Dear Hanan,Thank you for taking the time to share your review.We regret that your recent stay did not meet all of your expectations. While we do carry out routine maintenance to keep our rooms up to date, we have noted your comments for our consideration.The whole team hope to have the pleasure of seeing you again. Best wishes,Ihr Team vom Hotel Excelsior Ludwigshafen

8/10 Good

Rocco

Stayed 3 nights in Aug 2023
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 4 Sept 2023
Dear Rocco,Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Ihr Team vom Hotel Excelsior Ludwigshafen

2/10 Terrible

malek

Stayed 1 night in Aug 2023
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 4 Sept 2023
Dear Malek,Thank you for taking the time to share your review.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Ihr Team vom Hotel Excelsior Ludwigshafen

4/10 Poor

chrysoula

Stayed 8 nights in Jul 2023
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 18 Jul 2023
Dear Chrysoula,Thank you for taking the time to share your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope we can provide you with an improved stay in the future.Kind regards,Ihr Team vom Hotel Excelsior Ludwigshafen

4/10 Poor

Marc

Stayed 1 night in Jul 2023
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 16 Jul 2023
Dear Marc.Thank you for leaving us this review of your recent stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Ihr Team vom Hotel Excelsior Ludwigshafen

8/10 Good

Akmal

Travelled with family
Liked: Cleanliness, staff & service
Overall is good
Stayed 1 night in Jun 2023
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 14 Jul 2023
Dear Akmal,Thank you very much for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to welcome you back soon.Best wishes,Ihr Team vom Hotel Excelsior Ludwigshafen

2/10 Terrible

John, Harleysville

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This place is run down, neglected and in no way worth what we paid. Room was filthy and so was balcony (serious pigeon problem). More like a party hotel (cigarette butts and used condom right by the entrance in the parking lot probably thrown off a balcony). Had I known better I would have never stayed her with my family. Maybe this will save someone else making the same mistake.
Stayed 1 night in Jul 2023
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 6 Jul 2023
Dear Guest,Thank you for taking the time to review your visit.We are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take action. We have, nevertheless, addressed this issue with our housekeeping team.We have also taken note of your comments regarding the bathroom and will be assessing the situation.We hope we may have the occasion to welcome you back for an improved experience.Kindest regards,Ihr Team vom Hotel Excelsior Ludwigshafen

8/10 Good

patrick

Liked: Cleanliness, staff & service, property conditions & facilities
The Bus and Train is very close to the hotel,,,, A short walk or drive will bring you into the middle of the city.
Stayed 2 nights in Jun 2023
Response from Ihr Team vom Hotel Excelsior Ludwigshafen on 19 Jun 2023
Dear Patrick,Thank you for taking the time to review your recent stay.We are pleased you had a good experience and are glad our convenient location helped you make the most of your time with us.We look forward to welcoming you back on a future occasion. Best wishes,Ihr Team vom Hotel Excelsior Ludwigshafen

8/10 Good

Verified traveller

Travelled with family
Stayed 2 nights in May 2023
Response from Excelsior Ludwigshafen on 31 May 2023
Hello Guest, Thank you for your rating. We are so happy you enjoyed your stay with us and are looking forward to welcoming you again soon.

10/10 Excellent

Abdullah

Stayed 1 night in May 2023
Response from Ihr Hotel Excelsior Ludwigshafen Team on 30 May 2023
Hallo Abdullah, vielen Dank für ihre tolle Bewertung!

4/10 Poor

Hristo

Stayed 1 night in May 2023
Response from Ihr Hotel Excelsior Ludwigshafen Team on 21 May 2023
Guten Abend Hristo, danke, dass Sie uns bewertet haben.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Easy parking, older building but kepted up. Lobby was nice! Bathtub was very tall and deep, challenging to get in and out of. Could add a grip bar.
Stayed 1 night in May 2023
Response from Hotel Excelsior LU on 8 May 2023
Dear Michelle,thanks for your rating.We are happy to hear your feedback about our Lobby.

10/10 Excellent

Annika

Stayed 1 night in Apr 2023
Response from Excelsior Ludwigshafen on 3 May 2023
Hallo Annika, Herzlichen Dank für Ihre Bewertung. Wir freuen uns, dass alles zu Ihrer Zufriedenheit war. Bis zu Ihrem nächsten Aufenthalt bei uns. Mit freundlichen Grüßen, Ihr Hotel Excelsior Ludwigshafen Team

8/10 Good

Udo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Renovierungsbedürftig Freundliches Personal!!!!
Stayed 4 nights in Apr 2023
Response from Excelsior Ludwigshafen on 22 Apr 2023
Hallo Udo, Herzlichen Dank für Ihre Bewertung. Wir freuen uns, dass alles zu Ihrer Zufriedenheit war. Bis zu Ihrem nächsten Aufenthalt bei uns. Mit freundlichen Grüßen, Ihr Hotel Excelsior Ludwigshafen Team

6/10 Okay

Marko

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ein Oldschool-Hotel. Wer es mag... ich nicht.
Das Zimmer (2. OG) war günstig und hat ausgesehen, als wenn seit 20 Jahren oder mehr nichts gemacht wurden. Die Fahrstühle klein und langsam der Weg über das Treppenhaus endet am Gerüst. Die Eingangstür zum Zimmer war - vorsichtig formuliert - in einem indiskutablem Zustand. Das Frühstück war ob der Umstände besser als gedacht. Was nicht bedeutet, dass es gut war.
Stayed 1 night in Apr 2023
Response from Ihr Hotel Excelsior Ludwigshafen Team on 19 Apr 2023
Hallo Marko. Danke, dass Sie sich die Zeit genommen haben uns zu bewerten.

8/10 Good

Mauricio

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Spacious room, with comfortable bed, fridge and basic appliances, such as hair drier, water heater and a small tv. Friendly staff. Right next to train station and motorway, so it is a bit loud. Elevators are very slow so ask for a lower floor. Also only two elevators working out of four. when busy, you can be waiting a while. Although a non-smoking hotel, it smells like cigarettes in the hallways and gets into the room. Surrounding area not that good. Also bring cash as the surrounding shops don’t tend to accept card payment. Overall ok for a stay on a budget, but don’t expect luxury. Was not impressed with breakfast at all, which is very overpriced for such a limited offering. I would have liked to have a bar in the hotel.
Stayed 13 nights in Mar 2023
Response from Hotel Excelsior LU on 9 Apr 2023
Dear Mauricio, We thank you for your feedback. We are very glad you enjoyed your stay with us and hope to welcome you again soon. With kind regards,Your Hotel Excelsior Ludwigshafen Team

6/10 Okay

YVONNE

Stayed 1 night in Mar 2023
Response from Hotel Excelsior LU on 9 Apr 2023
Hallo Yvonne,vielen Dank für Ihre Bewertung.

10/10 Excellent

Lorena

Stayed 2 nights in Mar 2023
Response from Hotel Excelsior LU on 19 Mar 2023
Hallo Lorena,vielen Dank für deine tolle Bewertung!

10/10 Excellent

Verified traveller

Stayed 20 nights in Aug 2021
Response from Excelsior Ludwigshafen Team on 20 Sept 2021
Lieber Gast, Herzlichen Dank für Ihre Bewertung. Wir freuen uns, dass alles zu Ihrer Uufriedenheit war. Bis zu Ihrem nächsten Aufenthalt bei uns. Mit freundlichen Grüßen, Ihr Hotel Excelsior Ludwigshafen Team

4/10 Poor

Stefano

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room old a dirty
Stayed 2 nights in Mar 2021
Response from Hotel Excelsior on 26 Mar 2021
Dear Stefano, Thank you for your rating. We would very much like to have read more about your experience with us and hope that everything was to your satisfaction. Best Regards, Your Hotel Excelsior Ludwigshafen Team

6/10 Okay

James

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2019
Response from Hotel Excelsior Ludwigshafen on 4 Jan 2020
Lieber James, Vielen Dank für Ihre Bewertung. Wir hoffen sehr, dass Sie Ihren Aufenthalt bei uns genossen haben. Auf Ihren nächsten Aufenthalt freuen wir uns schon sehr. Mit besten Grüßen, Ihr Hotel Excelsior Ludwigshafen Team

8/10 Good

Joost

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Excelsior Ludwigshafen on 8 Jul 2019
Dear Joost, Thank you very much for your rating. We are glad that all is to your satisfaction. We truly hope to welcome you again very soon. With kind regards, Your Hotel Excelsior Ludwigshafen Team

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The Lobby is nice and the reception area. But the rooms are dirty and outdated. The tables in my room had water stains all over them, the tub had rust everywhere and the furniture was worn and faded. The lobby looks so modern but the rooms need to be remodeled. On top of being outdated the room was literally dirty. I would never stay here again.
Stayed 1 night in May 2019
Response from Excelsior Ludwigshafen on 21 May 2019
Dear Guest, thank you very much for your rating. We apologize for the inconvenience your experienced with us. Your feedback has been forwarded to our housekeeping manager. He has already arranged a fresh up training for the housekeeping employees. For any inconvenience caused, we apologize and hope you will none the less give us another chance in the future to chance your mind about us. With kind regards, Your Hotel Excelsior Ludwigshafen Team

6/10 Okay

Mark

Lots of confusion to check in. Room was nice. Breakfast wonderful some late night dramma
Stayed 1 night in May 2019
Response from Hotel Excelsior Ludwigshafen on 15 May 2019
Dear Mark, Thank you for your rating and stay with us. We are very glad to read that you especially enjoyed our breakfast. That there was some confusion at check-in is unfortunate and we apologize for this inconvenience. We truly hope your stay with us was otherwise satisfactory and wish to welcome you again very soon. With best regards Your Hotel Excelsior Ludwigshafen Team

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2018
Response from Your Hotel Excelsior Ludwigshafen Team on 13 Nov 2018
Dear Guest, We thank you very much for your rating. We do hope all was to your satisfaction. With kind regards, Your Hotel Excelsior Ludwigshafen Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
This is a terrible hotel, I will definitely not stay here again and communicate to anyone I can to not stay here. If you're there on business, you can find anything better. Far too expensive for what it is. I booked it because the pictures looked great, but it's not accurate. It's not in a decent location, it's very run down (I understand they are working on updates, but not fast enough) and everything feels very dated and unclean. I'm okay with dated, but when we start talking about not feeling comfortable getting into a bed, no way. Stains on the floors, bugs flowing in from the outside, no actual great ventilation in a room that was 9 stories up other than a door. The bad reviews are in higher number than the good review for a reason.
Stayed 1 night in Oct 2018
Response from Your Hotel Excelsior Ludwigshafen Team on 13 Nov 2018
Dear Guest, Thank you very much for your feedback and rating. We are saddened that you did not enjoy your stay with us. As you rightly have written, we are continuously working on updating our Hotel and we apologize if the process is not far along enough for your standards. The bugs you have mentioned are coming from the outside when it gets cold at night. Our housekeeping is aware of this and eliminates all the bugs present when the rooms get cleaned and checked daily. We apologize for any dislike and inconvenience you may have experienced while staying with us. Our guest’s satisfaction and comfort are our absolute priorities. Once renovations are complete, we do hope you honor us once more with a visit. We would like to show you our continuous progress in person. With kind regards, Your Hotel Excelsior Ludwigshafen Team

6/10 Okay

Timotey

Stayed 3 nights in Oct 2018
Response from Your Hotel Excelsior Ludwigshafen Team on 16 Oct 2018
Dear Timotey, Thank you very much for your rating. We hope all was to your satisfaction. With kind regards

8/10 Good

H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018
Response from Excelsior on 27 Aug 2018
Dearest Guest, Hello Mario, Thank you very much for your great rating. We are glad you enjoyed your stay with us and found everything to be to your satisfaction. We hope to welcome you again soon as a guest here in Ludwigshafen. With kindest regards, Your Hotel Excelsior Ludwigshafen Team

8/10 Good

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from Manager on 19 Oct 2017
Liebe Jasmin, Wir danken Ihnen vielmals für Ihre Bewertung. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und freuen uns schon auf Ihren nächsten Besuch. Mit freundlichsten Grüßen, Ihr Excelsior Hotel Ludwigshafen Team

4/10 Poor

Ellen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a dump by my standards and I travel a lot and often stay in small little places, but, I would never go back, old, dirty, fridge did not work, lamp did not work, seriously run down area, broken beer bottles on steps! Had to walk under overpasses to get to the only (bad) restaurant we could find. Hot, no a/c. Don't do this.
Stayed 2 nights in Aug 2017
Response from Manager on 7 Sept 2017
Dear Ellen, Thank you for your review and rating. We appreciate you taking the time. We are saddened that you did not enjoy your stay with us at all. None of our rooms have air-conditioning at the moment and we do not advertise that we do. We apologize this was not apparent to you. We are actually located 10 minutes by foot from downtown Ludwigshafen where there are many great and tasty restaurants. Our reception staff would have been glad to help you find a suitable restaurant or hand you our own restaurant recommendations flyer. We apologize for any damages in your room - this of course should never happen and we are ashamed that it did in your case. Our staff is checking the entire room once more to make sure it is fully functional again. Even though you were unsatisfiyed we do hope you will give us another chance in the future to change your mind about us and prove to you that we can do all of this better and usually also do. With kind regards, Your Excelsior Hotel Ludwigshafen Team

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient for work purposes
The hotel provides basic amenities for a reasonable price. The hotel suffers from a lack of investment but is OK for the price. The adjacent railway is very noisy at night as is the noise from the cars passing over the bridge joins on the main road. A lack of air conditioning is a major drawback when it's even mildly warm. The double glazing is let down by poor seals on the balcony door & window. The staff are excellent and willing to help where they can. Please note that only breakfast is served here, so food has to be sought elsewhere.
Response from Your Hotel Excelsior Ludwigshafen Team on 2 May 2017
Dearest Guest, Thank you very much for choosing our hotel and providing us with constructive feedback. Your opinion is very important to us and we have taken it to heart. I hope to greet you gain here in Ludwigshafen after all of our renovations are completed - then you will be able to see that we strive for continual improvement. With kind regards, Your Hotel Excelsior Ludwigshafen Team

4/10 Poor

Faris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Manager on 23 Mar 2017
Dear Faris, First we would like to thank you very much for your reservation at the Excelsior Hotel Ludwigshafen and for your feedback of your stay with us. We are always trying to keep our standard of service at a high level and must be assured that we take your comments very seriously. On review, like yours, we are instructed to improve our service continuously. We look forward to welcome you at the Excelsior Hotel Ludwigshafen despite your unfulfilled expectations again, in order to convince you of the professionalism of our entire staff and the service standards. Kind regards Your team from Excelsior Hotel Ludwigshafen

2/10 Terrible

Tetsuya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never again...
never again...
Response from General Manager on 15 Dec 2016
Dear Guest, thank you for your Rating. I am sorry you did not enjoy your stay with us and would have liked to hear more about what exactly you did not like. If you would like to give us more detail you are always welcome to contact us directly. With kind regards, Your Excelsior Ludwigshafen Team

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
OK hotel
Wakeup call was late
Response from General Manager on 15 Dec 2016
Hello dear Guest, We thank you for your feedback and rating. I can understand that it must have been frustrating to be woken up too late. I do apologize for that and hope you were not late to an appointment. Our wake up system is not automated but or staff is usually always on time because we know how important it is and we appreciate you putting that trust in us to wake you in time. I hope that the rest of your stay with us was great and you will return to us again soon. With kind regards, Your Excelsior Ludwigshafen Team

2/10 Terrible

Mamita, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much improvements needed
Staff not courteous; their attitude was as if they couldn't care less to the needs of the guests. During our stay, temperatures in the room were more than 90 degrees with no air or fan in the room. Tried to sleep with doors open and even put blankets in the balcony, but it was impossible because of the noise from trains and highway traffic during the night. We had reservation for 4 days and it was impossible to rest due to the lack of ventilation and how hot it was in the rooms (reserved 2 rooms). Will never stay here again, nor will I recommend this facility. Breakfast was good (a little expensive), but overall; a terrible experience!
Response from Guest Relations Manager on 1 Oct 2016
Dear Mamita, We appreciate your contructive feedback regarding our hotel. As you have rightly said none of our rooms have airconditionining and during those hot days our staff tried to cool down the rooms in any way and provide fans where we could. I fully understand your displeasure with the situation and I assure you so do my colleagues. Our location is very central and so very practical as well. I do understand that during those days when it is incredibly hot outside it can be hard to sleep with the windows open due to some noise. We regret and apologise that we did not meet your expectations. I do hope you give us another chance to show our commitment to excellence and continuous imporovement. With kind regards

8/10 Good

Elchin

Liked: Cleanliness
Response from General Manager on 8 Sept 2016
Dear Elchin, thank you for your Rating!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Economical option close to center city
We booked three rooms for multiple adults for a brief business meeting in the city. It was convenient, economical and acceptable. One of our rooms was "decorated like the '70's" according to their opinion, but the room I was in was nice. Two of the group had breakfast, and said it was good. The underground parking was convenient and worth the price.
Response from KS on 10 May 2016
Dear Guest, Thank you very much for your great feedback. We are pleased that you have felt well and we are looking forward to welcome you again on your next stay in Ludwigshafen. Kind regards Your team from Excelsior Hotel Ludwigshafen

4/10 Poor

Harley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good Service means a Lot
Even though this is an average or below hotel we ended up extending our booking to spend more time in the surrounding areas. The extremely helpful staff really did ease over a lot of the problems for us.
Response from Manager on 22 Apr 2016
Dear Harley, First we would like to thank you that you have taken the time to inform us about your experience at the Excelsior Hotel Ludwigshafen. We attach great importance to improve our services continuously. Therefore, we welcome suggestions and criticism. We are very pleased that we could offer you a pleasant stay at the Excelsior Hotel Ludwigshafen and hope to have the opportunity to welcome you soon in our hotel again. Kind regards Your team from Excelsior Hotel Ludwigshafen

4/10 Poor

Harley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run Down with a Smile
Reception was AMAZING!!! Very helpful, with multiple room changes as "some rooms we removed the refrigerator" "Oh the WiFi doesn't work there either". It may sound a bit annoying, especially as we had to change 3 rooms to get one that was close to what we booked, but she was SO KIND and helpful. At no point did she get frustrated, or make it seem as if we were being too needy. Free parking is Limited. This hotel is more beat up than expected with broken windows outside, and rooms that do not look like the pictures. Maid service is slacking. Decent location including nice views, and a breeze from the balcony during the summer.
Response from Manager on 22 Apr 2016
Dear Harley, First we would like to thank you very much for your reservation at the Excelsior Hotel Ludwigshafen and for your feedback of your stay with us. We are always trying to keep our standard of service at a high level and must be assured that we take your comments very seriously. On review, like yours, we are instructed to improve our service continuously. We look forward to welcome you at the Excelsior Hotel Ludwigshafen despite your unfulfilled expectations again, in order to convince you of the professionalism of our entire staff and the service standards. Kind regards Your team from Excelsior Hotel Ludwigshafen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort