Reviews of Arcadia Hotel Heidelberg

Arcadia Hotel Heidelberg
Carl-Benz-Strasse 1, Schwetzingen, Baden-Württemberg

Reviews

7.4

Good

Rating 10 - Excellent. 35 out of 197 reviews" "
Rating 8 - Good. 88 out of 197 reviews" "
Rating 6 - Okay. 54 out of 197 reviews" "
Rating 4 - Poor. 12 out of 197 reviews" "
Rating 2 - Terrible. 8 out of 197 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

5.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Clean
This was clean and nice but not in a very good location. Not very walkable. Parking was easy. No AC much like the rest of Germany. It was incredibly hot during our stay. Just a decent place to sleep and move on.
Stayed 1 night in Jun 2019
Response from Arcadia Hotel Heidelberg on 8 Aug 2019
Dear Guest, We are pleased that you noticed the professional friendliness of our staff, we are very proud of that. Nevertheless, we regret that you could not sleep well due to the lack of air conditioning. As an alternative, we always have fans available for our guests. Sorry we have no offers for you. Nevertheless we would be glad if you visit us on occasion to see that we can do better. Your team from the Arcadia Hotel Heidelberg

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have been 3 times to Arcadia, can always count on a pleasant, comfortable room and convenient location to visitor sights and good transportation options. Excellent breakfast. And very welcoming front desk.☺
Stayed 3 nights in Oct 2018
Response from Ramon Meyer on 4 Dec 2018
Thank you verry much for the nice words and your visit of Arcadia Hotel Heidelberg. Still have a Good time. Ramon Meyer and Staff Arcadia Heidelberg

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Schwetzingen
Hotel was fine - have stayed here once before so was happy to go back. Nothing amazing but nothing dreadful either. Quite a large room and perfectly clean. Just a little on the warm side. Staff really friendly and helpful. Would say the breakfast was a little pricey for what was on offer.
Stayed 4 nights in Sep 2018
Response from Ramon Meyer on 18 Sept 2018
Thank you very much

6/10 Okay

Ron

Liked: Staff & service
Stopover
The staff Avery friendly and a great help. The rooms were too hot as there is no air conditioning and it was hard to sleep. Could also do with an extra pillow on the bed. The hotel was clean and value for money.
Stayed 1 night in Aug 2018
Response from Ramon Meyer on 14 Aug 2018
Thank you very much for your Feedback. We are looking forward to welcome you again. Ramon Meyer And Team Arcadia Heidelberg

10/10 Excellent

clyde, copperas cove tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Within walking distance to so many interesting thi
Fantastic breakfast with friendly staff they spoke good English even though I speak german. The espresso machine is to kill for. And the view from the rooms on the top floor facing Heidelberg are spectacular.
Stayed 1 night in Oct 2017
Response from Ramon Meyer on 5 Dec 2017
Dear Clyde, thank you very much for your positive Feedback. We hope you had a good trip here. Still have a good time and maybe we see us again!? Ramon Meyer and the Arcadia Team

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worthwhile first visit
We stopped off overnight and were met by very pleasant and helpful staff, check in was quick and easy the rooms were clean and comfortable providing everything we needed, the staff were helpful recommending places to visit and eat and giving directions would definitely stay here again
Stayed 1 night in Jun 2017
Thank you verry much for your positiv score. We hope to see you soon as posibel in our Hotel again. Best Regards from Heidelberg Schwetzingen Ramon Meyer General Manager and the Arcadia staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

6/10 Okay

Verified traveller

Disliked: Cleanliness
ok
reception staff clearly frustrated with check-in - it was closer to rude than a "german directness" The "free" premium bottle of water in the room had the seal broken - (perhaps the last guess refilled it and didn't read that it was free). No extra pillows in the room. all in all an ok stay.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

6/10 Okay

Emanuel

Disliked: Staff & service
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Vielen Dank für Ihre Bewertung!

8/10 Good

John, Dover

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good stay
Stay was for purpose of attending the German Grand Prix. Hotel was ideally placed to travel to the circuit and also eating close to the hotel in the evening.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

10/10 Excellent

Farhood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Scwetzinge
We stayed one night we paid in advance for breakfast. The receptionist as extremely impolite at the check out desk. Big lady as there were two of them.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Sorry!

10/10 Excellent

Mannie, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Chinese buffet shows sign for credit cards, but they make you pay in cash. That was the only problem!
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good breakfast, room a bit worn down
I was looking for a cheap place to stay and as always you get what you pay for. The room was a bit worn down but nothing really bad. I just needed somewhere to sleep. Breakfast was not included and a bit pricey, but then again, you get what you pay for... I left the hotel full and content.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

10/10 Excellent

Norman, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
We used the hotel when we visited the Solheim Cup. We were pleased with our stay, found the people helpful, room was comfortable and breakfast was good. No complaints.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall pleasant stay at Arcadia
Only stayed for one night, just passing through in order to see the Schwetzigen residence and gardens. Thoroughly worth it, at least for our purposes. We had three adults in a triple room. Good size room. Werther's candies on the bed stand- so cute.
Response from Arcadia Hotel on 8 Aug 2019
Thank you for your review! We really appreciated your comment! For the not so good things we have to improove and promisse to get bedder!

4/10 Poor

Veronica, Ireland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Is not in Heidelberg!!
This hotel is advertised as being in Heidelberg, it's not!! It's a good 15 min drive into it! Carpet in the room was disgusting with stains over it. When we went to check in, there was no one at the desk and when she did return back she said "Sorry I was on the toilet!"-hardly professional! Good point was the shower.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
We regret that they had reason to complain. We will discuss this internally and take care for the future that these mistakes will not happen again!

10/10 Excellent

Jill, Lincolnshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very spacious
We arrived at the hotel having wrongly booked a room without a childs bed. We were changed to a larger room for 15€ more, which wasnt a problem. The rooms were very spacious warm and comfortable and we all had a large bed each. The staff were helpful, and the breakfast was nice. Can complain at all!
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review!

8/10 Good

Luis, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal
We enjoyed it very much, clean, people very nice, comfortable and a great deal for the price we paid for 3.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK HOTEL
THE HOTEL IS NICE BUT THE LOCATION IS AWFUL. NO RESTAURANT NEAR BY BUT IF WANTED TO BUY BRICKS IT IS NEXT DOOR.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review!

8/10 Good

Verified traveller

Liked: Cleanliness
The sheets were clean but no internet.
I had to pay 5 euros per day for wifi to be enrolled only on one device. Kind of expensive.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Sorry!

6/10 Okay

Mark, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but way too far out of the way
To start this hotel is not in Heidelberg. It is a 25min cab ride out of town. The hotel is nice. Super clean. The staff was very helpful and willing to help. There is an asian restaurant next door and a bar. The town area and castle area is quite a walk. There is really nothing else nearby the hotel. If you are looking to stay in Heidelberg be sure you are staying there. Many places in Heidelberg available. Go to the tourist office at the train/bus station in Heidelberg. They will set you up if you have not made accommodations.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

6/10 Okay

Irishman F1 fan, S

Liked: Cleanliness
Disliked: Property conditions & facilities
German GP 2014
I chose to stay at the Arcadia Hotel Heidelberg (which is actually located in Schwetzingen) due to its close proximity to the Hockenheimring motor racing circuit. The hotel is located in what can only be described as a large industrial estate. The rooms leave a bit to be desired in regards of facilities, lacking air conditioning, a safe and the mini bar was out of order when we were there. For the most part, the staff were friendly and helpful, which fairly good English. It is ideally located if you are planning on travelling to the Hockenheimring, with a taxi ride lasting less than 10 minutes. A short walk from the hotel is the town if Schwetzingen, which has many restaurants and bars. It isn't a rival to the Hilton, but aside from the relative lack of room facilities, it isn'😇t too bad at all. Breakfast was nice in the morning
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

4/10 Poor

Mike

Disliked: Cleanliness, room comfort
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Vielen Dank für Ihre Bewertung Wir haben uns sehr über Ihren Kommentar gefreut!

10/10 Excellent

Lou Giordano, Erie pa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the personel
Everyone at the hotel was very courteous and helpful also close to stores and restaurants
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

6/10 Okay

JPM, USA

Disliked: Room comfort
Okay but Not Great
The bed was uncomfortable and with only one small pillow. No decent eateries in the walking distance area. I had to pay for an outside Wi-fi provider. That's so last century. Staff where friendly.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

8/10 Good

L, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for visit to Heidelberg
Chose Arcadia as it seemed close to Heidelberg and was in my price range. It was easy to get to Schwetzingen from Frankfurt (although I'd recommend the regional train instead of ICE for price). From the Schwetzingen train station we headed to the right, under the bridge, then turned right and walked down the road for about 20 minutes. Several grocery stores nearby and cafes just outside the hotel. The hotel had a modern look to it, was clean, the staff helpful (even had stamps for a postcard to the US!)..In the morning we walked to the train station and caught the 717 bus to Heidelberg train station where we stored our luggage and toured.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

8/10 Good

Paula, Worcestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large triple room
This was a last-minute booking to break-up a journey. We (3 adults) arrived in the dark & left before breakfast. It was easy to find following satnav & we had a good welcome from the receptionist. Our room was very large (2 small double beds & a single) & comfortable - far better than we had expected. Beneath the hotel were several small bars (quiet), one of which had good lighting, good music, palms & cocktails! Access to a Mongolian restaurant was through reception. It was large & popular with locals & we enjoyed the food. The help-yourself buffet cost 15 euros where some dishes were ready-made but you could select meat/fish/sauce for the chef to cook for you. Heidelberg was about a 10 minute drive away. I can't comment on the local area of the hotel. It is a standard hotel from the outside & it served our purpose - a comfortable overnight stop in a large room.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Vielen Dank für Ihre Bewertung Wir haben uns sehr über Ihren Kommentar gefreut!

10/10 Excellent

pete, wolverhampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and friendly staff
very nice for a stopover, had a walk into schvetzingen, and the castle was fantastic.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Vielen Dank für Ihre Bewertung Wir haben uns sehr über Ihren Kommentar gefreut!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Vielen Dank für Ihre Bewertung Wir haben uns sehr über Ihren Kommentar gefreut!

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover
We were en route to Austria and stopped over one night. The hotel is in a commercial area and is convenient for the motorways. Parking was good. The room was comfortable and clean. Breakfast was of good quality and reasonably priced. The Chinese restaurant on site was very good and again reasonably priced. Fuel was available close by as well as a supermarket. Have used before and will use again.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend this hotel for Heidelberg tourists
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Sorry!!!

4/10 Poor

Max, Philadelphia, PA, USA

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible hotel and location
Of 20+ hotels I have stayed in Germany in the last 15 years or so this hotel I can say is without any doubt the number one, the worst. Hotel is essentially in a truck stop. Literally with lots of semis. Not in a good location. It's facing a hardware store. With bus load of tourists. Hotel is run like a motel. Not well maintined. Considering how merticulous Germans are in general, this hotel does not belong to the category. Hotel staff is rude and not helpful as in the other hotels I have stayed.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice hotel but expensive internet.
Good hotel with free car parking. great hotel rooms, but the Internet is too expensive ... the hotel have smooking rooms ..
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

8/10 Good

Ian, Bucks UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arcadia Heidelberg
We use the hotel as an overnight stop.The hotel is convenient for the motorway system and fairly easy to find. It is situated within a commercial district so don't expect stunning views.The room was very comfortable and clean. Breakfast was very good and the service courteous and efficient. There are a range of restauraunts within the building. Would use again.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

6/10 Okay

Family of 5 from Australia, Melbourne, Australia

Liked: Cleanliness
Not quite Heidelberg
Thought when we booked this hotel it was in Heidelberg, but name is deceiving. It is around 15-20km out of Heidelberg and is in a city of its own. Staff did not have maps of Heidelberg, but had a small download from the computer which I had already downloaded back in Aust. Had a full map of their own city and provided that with instructions on some restaurants nearly for eating. We arrived late afternoon and were able to walk down (15-20min) to the city centre for a meal. Not a place for walking at night, but we were ok being in a group. This was an overnight stay being a break in a journey from Munich to Frankfurt. Needed sleep but hotel was a bit noisy with doors banging and patrons yelling into the night - we stayed the same night as some Hells Angels so not the best experience! Amenities themselves were good and clean.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review!

10/10 Excellent

Marilyn, Bamberg, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice, spacious, hotel room with great view of city. Excellent breakfast upstairs inside hotel as well as Asian restaurant downstairs. Other eateries nearby. Free parking, nice neighborhood, small town.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arcadia Hotel Heidelberg
Hotel staff was very helpful and friendly.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

10/10 Excellent

Tamas, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real value for money
Convenient location, easy to find. The free garage is handy too. The room was extremely clean and spacious. There is no restaurant, but you get discount in the pizzeria next door. Also there is a convenience store in 5 mins walk. It's a fantastic hotel for overnight.
Response from Arcadia Hotel Heidelberg on 5 Sept 2019
Thank you for your review! We really appreciated your comment!

8/10 Good

Alex, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive hotel near Heidelberg. Location is OK
Inexpensive hotel near Heidelberg. Location is OK. Free parking. Service is friendly. 5 to 10 minutes to Heidelberg City center by car. Good for family stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7-8km from Heidelberg
It is conveniently located, if you have a car. The staff that checked us in and who helped us navigate to Heidelberg were nice and helpful, but in the morning, the staff did not speak English, which was rather difficult. Room was clean. Internet costs 12.50 Euro. Plenty of parking

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Saubere Zimmer und guter Service beim Empfang, die Einrichtung und das Bad ist etwas in die Jahre gekommen.
Stayed 1 night in Feb 2020
Response from Ihr Arcadia Hotel Heidelberg on 5 Mar 2020
Vielen Dank für Ihre Bewertung Wir haben uns sehr über Ihren Kommentar gefreut! Wir bedauern ebenfalls den "Erhaltungsstau" doch als reiner Betreiber der Immobilie haben wir das leider nicht in der Hand.

8/10 Good

Steffen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Ihr Arcadia Hotel Heidelberg on 3 Mar 2020
Vielen Dank für Ihre Bewertung Wir haben uns sehr darüber gefreut!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ihr Arcadia Hotel Heidelberg on 21 Nov 2019
Vielen Dank für Ihre Bewertung Wir haben uns sehr über Ihren Kommentar gefreut!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Ihr Arcadia Hotel Heidelberg on 24 Oct 2019
Danke für Ihre Bewertung! Gerne hätten wir gewußt was ihnen bei ihrem Aufenthalt nicht gefallen hat, damit wir daran arbeiten können!

10/10 Excellent

Wolfgang

Stayed 1 night in Oct 2019

6/10 Okay

Markus, Rosenheim

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Einrichtung sehr in die Jahre gekommen, Sauberkeit (Flecken im Teppichboden, lose Fliesen im Bad, Saubertkeit im Bad) könnte besser sein, wenn man genau hinsieht zwar oberflächlich sauber, aber offensichtlich schon längere Zeit nicht mehr gründlich gereinigt (Staub, Flecken). Personal sehr freundlich. Lage und Park-, Einkaufsmöglichkeiten gut. Umliegende Gastronomie gut zu erreichen.
Stayed 2 nights in Oct 2019
Response from Ihr Team vom Arcadia Hotel on 9 Oct 2019
Vielen Dank für Ihre Bewertung! Wir bedauern ebenfalls den "Erhaltungsstau" doch als reiner Betreiber der Immobilie haben wir das leider nicht in der Hand.

6/10 Okay

Wehrle, Singen/htwl.

Travelled with group
Reception war gut. Zimmerservice ließ sehr zu wünschen übrig. Das Deckbett gerade so hingeworfen das Kopfkissen so wie aufgestanden. Den Schlafanzug auf das andere Bett geschmissen. ????? Bei einem Preis von 13,50€ für das Frühstück muß man mehr erwarten dürfen. Naja die Tage waren ja bald um .Aber schon schade!!
Stayed 3 nights in Sep 2019
Response from Arcadia Hotel Heidelberg on 3 Oct 2019
Wir bedauern, dass sie Grund zur Beanstandung hatten. Wir werden dies intern besprechen und für die Zukunft Sorge tragen, dass diese Fehler nicht mehr passieren!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities
es war zu laut in der Nacht und zu heiß im Zimmer ohne Klimaanlage
Stayed 2 nights in Aug 2019
Response from Ihr Team vom Arcadia Hotel Heidelberg on 7 Sept 2019
Wir bedauern aber dennoch, dass Sie aufgrund des Lärms in der Umgebung schlecht schlafen konnten, lassen Sie sich vergewissern, dass das kein grundsätzlicher Zustand im Umfeld des Hotels ist. Es würde uns freuen, wenn Sie uns bei Gelegenheit mal wieder besuchen kommen.