Staff are very helpful and go out of their way to make sure you are comfortable. Location is in a ritzy area of town so to experience more culture, visit places like Palermo and Villa Crespo and San Telmo all of which are easy to get to from the hotel by taxi.
The hotel is great. The location is good, in a calm and wealthy part of the city. The facilities are also great as is the look, feel and comfort of the hotel. However, the staff are not very friendly at reception and not happy to assist when asked questions. They are slow to attend to customers and seem to almost ignore. The thing that impacted my experience negatively came at the end when we had to go to the international airport. The staff communicated this to the taxi driver but, little did we know, there were two international airports, across town from each other. This would seem to be a fact that a hotel chain such as the Sofitel should know and the staff should have the insight to ask. Turns out we missed our flight, had to pay a significant amount for the taxi to the correct airport, which ended up being only about 10 minutes from the Sofitel, versus the 40 mins that we had to travel to the wrong airport. This just seems like such an important detail for the Sofitel to know to ensure their international clientele are not put out. Really disappointing and I hope they improve this in the future!
"Very nice hotel at a good price in a good location"
Lovely small hotel. Our sole complaint is that our room face the street and was noisy. On the other hand, it was large and comfortable. Staff were very nice and were attentive. We would certainly stay there again.
the hotel is quiet with good staff, the room was clean with a big toilet. The WIFI was good. Overall good place to stay and in walking distance you have different types of coffee and restaurant to visit.
Traveller from south america
Treating guests to a prime location in the heart of the city and close to the commercial district, the NH Lancaster Hotel in …More
The hotel is centrally located and within walking distance to Recoleta (20 min), Plaza de Mayo (20 min) and a bit further on to San Telmo, La Boca and Puerto Madero.
Beware of pick-pockets who would (and he did) squirt mayonnaise-like liquid on you and would pretend to help cleaning up your clothings, belongings etc.
As for the hotel room, we stayed in 2 suites. My in-laws on 2nd floor and it is very noisy 'cause it is adjacent to the garage and you can hear the door open and close thruout the day. We are on the 7th floor but the AC is performing below its capacity.
Packed with high-end shopping venues, upscale architecture, and historic monuments, Retiro is also a transportation hub with long-distance buses and railways. Take in a show at Borges Cultural Center or ride the elevator to the top of Torre de los Ingleses for sweeping views. The heart of Retiro, Plaza San Martin, offers the perfect place to relax in the shade under verdant treetops.
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