I can't say enough about the Riverwalk Vista. The attention to detail and the service by the staff was first rate. If you are looking for a coldly impersonal high rise hotel, don't bother. If you are looking for an adventure along the San Antonio Riverwalk while staying in an historic inn full of antiques, historic pictures and a signature aroma and service, this is the place. Great folks!
We were in San Antonio for an early anniversary trip, and we usually stay at the Crockett because it is at the back gate of the Alamo and across the street from the Rivercenter Mall. December is always a fun time in San Antonio. The Crockett public areas were decorated for the holidays. Staff were all friendly.
The hotel staff was great! They helped us from the moment we drove up, to registration, to the room(s). We had reserved a double bed room and were given a single when we arrived upstairs. We called down and within less than a minute we were changed to a double bed room. Although we did prefer the view from the original room overlooking the riverwalk!
Entire stay was great until saturday night. It was the weekend before Christmas. There was a large wedding and two parties on the ballroom floor. We stayed on the next floor. The music was so loud we had to stay up until midnight. The music stopped at midnight exactly. The Hotel compensated us for the inconvenience.It was recommended by the hotel staff to request a higher floor during holiday season saturday nights.
Other than that, the Westin is a first class hotel in all other ways.
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