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Reviews of Nugget Casino Resort

4 out of 5
Nugget Casino Resort
1100 Nugget Ave, Sparks, NV

Reviews

7.8

Good

Rating 10 - Excellent. 1780 out of 4237 reviews" "
Rating 8 - Good. 1046 out of 4237 reviews" "
Rating 6 - Okay. 618 out of 4237 reviews" "
Rating 4 - Poor. 385 out of 4237 reviews" "
Rating 2 - Terrible. 408 out of 4237 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Mark

Business traveller
Liked: Amenities
Room next to me was smoking weed and filled my room up with the smell. The phones to the front desk did not work so I had to go to them. They did put me in a new room. However, I woke up with a headache from the weed smell. They were supposed to be none smoking rooms. The TV in the other room never worked even after asking the front desk to have it fixed. Stayed there many times. This one’s the worst so far.
Stayed 2 nights in Apr 2024
Response from Phillip Stuchlik on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback and will be addressing your concerns!

10/10 Excellent

David

Travelled with family
Liked: Amenities
Happy to be here, room is big and clean. View is great from the 16th floor
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Robert, Marysville

Liked: Cleanliness, staff & service, amenities
The most important to me: pool, exercise facility. Thank you.
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Diane

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Phillip Stuchlik on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Taha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Apr 2024
Response from Stacy on 17 Apr 2024
Thank you Emily for the feedback and for staying with us. We appreciate your business as we know you have plenty of options when visiting the area. Looking forward to welcoming you back in the future.

8/10 Good

Kraig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Decent for the price
Stayed 4 nights in Apr 2024
Response from Stacy on 17 Apr 2024
Thank you Kraig for the feedback. We appreciate that you find value in our rates and look forward to welcoming you back should you visit the area in the future.

8/10 Good

Vickie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Stacy on 17 Apr 2024
Thank you Vickie for your feedback. We appreciate your business and look forward to greeting you again in the future.

8/10 Good

Gerardo, Roseville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Stacy on 18 Apr 2024
Thank you Gerardo for staying with us and for your feedback. We look forward to welcoming you back for a future stay.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our time with you
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Robert

Travelled with family
Please don’t advertise $29 rooms then add a $40 resort fee, very descriptive!
Stayed 1 night in Mar 2024
Response from Stacy on 17 Apr 2024
Thank you Robert for the feedback with regards to your rate and resort fee during your recent stay. I do apologize. We appreciate your business and the comments are heard and reviewed.

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman checking us in was rude! The rooms didn't have shampoo just bar soap for your body.
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rosalva, Sparks

Liked: Cleanliness, property conditions & facilities
My experienced a somewhat disappointing inconsistency in their housekeeping service. While the initial impression of the room was satisfactory, I found it necessary to call the housekeeping department to request room cleaning during my stay. Unlike other hotels where housekeeping is automatic, this was a notable inconvenience.
Stayed 2 nights in Mar 2024
Response from Phillip Stuchlik on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable.
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

KATHY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2024
Response from Phillip Stuchlik on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stacy on 18 Apr 2024
Thank you Kevin for staying with us and for your feedback. It is our ongoing goal for each of our guests to have a memorable stay.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N.a
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Robert

Travelled with family
Our windows were not sealed and our room was freezing.
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Deziree

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Phillip Stuchlik on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Brian

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Apr 2024
Response from Phillip Stuchlik on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Joyce

Liked: Staff & service
Staff was nice food was good.
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ouida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a smokey atmosphere at all. Been in other casinos and the 2nd hand smoke was horrible. Staff was very friendly here also.
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Fred

Disliked: Property conditions & facilities
Air conditioning in the rooms did not work
Stayed 4 nights in Apr 2024
Response from Phillip Stuchlik on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback and will be addressing your concerns!

6/10 Okay

Rosa Cantu

Travelled with family, Business traveller
The room isn’t very clean, there isn’t microwave in the room.
Stayed 4 nights in Apr 2024
Response from Phillip Stuchlik on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Adelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I stay in Reno it's always here
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dixie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Business and Lodging in same location
Stayed 2 nights in Apr 2024
Response from Phillip Stuchlik on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Leinaala

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Set up was weird. Food area in the Casino. Too expensive for the quality!
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No room services
Stayed 2 nights in Apr 2024
Response from Phillip Stuchlik on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The issues I had during my stay were: Rosies served good fried chicken but the mash potatoes and beans were ice cold and were sent back. Rough looking crowd wondering in the casino, a forceful arrest actually made at the craps table. The water pressure in the shower was PIERCING it was so hard. Bathrooms need to be updated badly.
Stayed 3 nights in Apr 2024
Response from Phillip Stuchlik on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback and will be addressing your concerns!

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Phillip Stuchlik on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Roberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! Had fun gambling!
Stayed 3 nights in Apr 2024
Response from Phillip Stuchlik on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Brooke

Travelled with family
Liked: Staff & service, property conditions & facilities
There was a death in the parking garage and we couldn’t get out to go home for hours. When I started looking online to see what happened it seems this happens frequently to in the nugget garage
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kerry, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the bed sheet was worn to the pint of being very scratchy!
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Donald

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dated, tired facilities. Unkempt and poor draining of the sinks and bathrooms. Glassware and empty cans left in the walkways and hallway. Our first morning there, we didn't have access to our vehicle because of the police investigation of a body in the parking area. Very concerning event involving our windows in our room on the 22nd floor as the window would open and allow a child to fall out. Highly recommend that you don't stay at the Nugget in Sparks Nevada!!!
Stayed 4 nights in Apr 2024
Response from Phillip Stuchlik on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience. Arrived to find parking garage blocked due to a homicide and got worse from there. First night there was a poor dog left alone in room next door barking all night with management telling us they could not locate owner. The next morning we asked to change rooms and an extremely rude manager- Danielle was uncooperative and non supportive. We were then contacted later with a room change offer by another employee. The room we were moved too had water leaking heavily from the ceiling!! We asked for another room change ! Danielle the manager was extremely rude, non professional and lacked any concern or understanding. We will never stay here again; please look at other properties before considering ever staying at the Nugget in Reno
Stayed 2 nights in Apr 2024
Response from Phillip Stuchlik on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback and will be addressing your concerns!

8/10 Good

Leopoldo Benitez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remote has no batteries, next door room pretty noisy at midnight
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

DJ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sarah

Travelled with group
Disliked: Staff & service
I called down tot he service desk and asked for more pillows. They said they would check to see if they had any extra. They never got back to me and I never got any extra pillows. When I checked in the front desk girl couldn’t tell me how much I will be charged for the stay. So I still have no clue how much I pain, until I get my cc statement.
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback

2/10 Terrible

Onica

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty hotel. Rooms poorly cleaned, hair in bathrooms, bad smell in rooms, pool and jacuzzi smell horribly of urine and are gloomy. Dirty elevators.
Stayed 4 nights in Apr 2024
Response from Phillip Stuchlik on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback and will be addressing your concerns!

10/10 Excellent

Randall

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience, the prices are reasonable, and there are a lot of options, great value, and I love the hot water and high pressure shower the most.
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Vijaya

Travelled with family
Liked: Cleanliness, property conditions & facilities
Steep resort fee, maid service not good
Stayed 2 nights in Apr 2024
Response from Phillip Stuchlik on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty sketch neighborhood.
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eddy D

Liked: Cleanliness, staff & service, property conditions & facilities
Redecorated - very nice & clean
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Mike

Travelled with group
No
Stayed 2 nights in Apr 2024
Response from Phillip Stuchlik on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Dean

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
A dead body in the parking garage. Drug addicted all Over the property cell phone stolen bathtub didn’t drain
Stayed 3 nights in Apr 2024
Response from Phillip Stuchlik on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Onica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting rooms, rude staff, pool and hot tub water looked and smelled like sewage. Hair in the bathroom and bath tub. Mystery white substance all over bathroom door. Dusty fixtures and poorly smelling room.
Stayed 2 nights in Apr 2024
Response from Phillip Stuchlik on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was nice it had good amenities and many activities to do in the area but the hotel was not cleaned, it was dusty, the bathroom was dirty and had un clean towels as well.
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Anastacio

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Phillip Stuchlik on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!