Lobby sitting area

Reviews of Aiden by Best Western South Reno

3 out of 5
Aiden by Best Western South Reno
5851 S Virginia Street, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 610 out of 1005 reviews" "
Rating 8 - Good. 263 out of 1005 reviews" "
Rating 6 - Okay. 75 out of 1005 reviews" "
Rating 4 - Poor. 25 out of 1005 reviews" "
Rating 2 - Terrible. 32 out of 1005 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Staff & service, property conditions & facilities
Much better than expected
Stayed 1 night in Mar 2024
Response from FDM on 28 Mar 2024
Thank you so much for your feedback, we are pleased to hear you enjoyed your stay. We look forward to seeing you again in the future, have safe travels.

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 26 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband was so happy I picked this place. Decorated great, well organized for travelers, and comfortable.
Stayed 1 night in Mar 2024
Response from front desk on 24 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

James, Gainesville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and very close o the airport
Stayed 1 night in Mar 2024
Response from FDM on 23 Mar 2024
Thank you so much for your feedback, we hope to see you again sometime soon. Safe travels.

10/10 Excellent

Roland M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. It was quiet and safe and friendly staff members. Overall enjoyable,
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 19 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sharon, Lake Elsinore

Travelled with family
Liked: Staff & service
The bathroom floor and shower were dirty.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 18 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk staff on 19 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 19 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Chandramouli

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is an additional pet fee that Expedia does not tell you about. :( other than that the place was very clean and was convenient for my transit at reno.
Response from front desk staff on 17 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Taylor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well lit, easy parking. Appears safe. Staff was very friendly.
Stayed 1 night in Mar 2024
Response from FDM on 16 Mar 2024
Thank you for your feedback, we look forward to seeing you again, we hope you have safe travels.

10/10 Excellent

Samara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from FDM on 16 Mar 2024
thank you so much for feedback, we look forward to seeing you again and we hope you have safe travels.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FDM on 13 Mar 2024
Thank you so much for your feedback, we hope you have a wonderful day and safe travels.

10/10 Excellent

Jamie

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Dog friendly and well lit in dog area and the hotel room was clean and modern
Stayed 1 night in Mar 2024
Response from front desk staff on 11 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

YUNG-JEN

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and new.
Stayed 2 nights in Mar 2024
Response from front desk staff on 11 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from FDM on 6 Mar 2024
thank you so much for your feedback, we look forward to seeing you again.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from FDM on 29 Feb 2024
thank you so much for your feedback, we look forward to seeing you again

2/10 Terrible

Patricia

Travelled with family, Business traveller
I couldn’t check in
Stayed 1 night in Feb 2024
Response from Lizzy Front Desk Supervisor on 26 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Lizzy Front Desk Supervisor on 26 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time at Aiden! The fitness center the property and are around was great!
Stayed 2 nights in Feb 2024
Response from Lizzy Front Desk Supervisor on 26 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Isra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lizzy Front Desk Supervisor on 26 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I live in Reno, needed a place to stay while my kitchen was being demolished. Receptionist was friendly and efficient at checking me in. She gave me a couple of $2 off drink coupons to use at the bar. The “bartender” was a little rude. After I paid for my $12 dollar jack and coke, I wanted to leave a gratuity in a big empty bowl I thought was the tip jar. She grabbed the three dollars, threw it on the counter. She said I don’t need a tip, I get a paycheck. Alrighty then, how about a no gratuity sign or at least put some fruit in that bowl.. Room was very clean, spacious, nicely decorated, plenty of charging stations. It’s in a great location, busy area. Can be a bit noisy in the evenings, might hear a siren or two on the weekends, but overall not a big issue. They do have 2 EV charging stations on property. Overall, nice stay.
Stayed 1 night in Feb 2024
Response from Lizzy Front Desk Supervisor on 24 Feb 2024
Thank you for taking the time to review our property, we are very glad to hear that you enjoyed your stay with us, we do apologize for the interaction with the bartender, we don't think she meant it to be rude but we will talk to her about that, again we apologize for that. We hope to see you again in the future!

10/10 Excellent

Jordan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff and Two Chicks restaurant was awesome!
Stayed 3 nights in Feb 2024
Response from Lizzy Front Desk Supervisor on 24 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lizzy Front Desk Supervisor on 24 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Arlynne

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
No room service. Great location. Unfriendly staff.
Stayed 2 nights in Feb 2024
Response from FD on 22 Feb 2024
We are very sorry for your experience, we hope you will come back again so we can better delivery you the experience you deserve, a great one. Have a wonderful day.

10/10 Excellent

Simon, San Ramon

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfy rooms and easy to park, get food.
Stayed 2 nights in Feb 2024
Response from Lizzy Front Desk Supervisor on 19 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Zhengyi

Disliked: Cleanliness, staff & service, property conditions & facilities
Room has bad smell (smoking, pets maybe). Bathroom roof leaking. One of the female staff is very rude when answering questions. Room is not cleaned thoroughly, air conditioner not working. Bought breakfast rate, but there do not offer breakfast. Generally a scam hotel, be cautious.
Stayed 2 nights in Feb 2024

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from FDM on 21 Mar 2024
Thank you so much for your feedback, we look forward to seeing you again in the future, please have safe travels.

8/10 Good

Fatima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and the staff is very friendly and helpful. Vary clean and modern. Unfortunately we had what sounded like a Bachelorette party in the room next-door. I definitely wouldn't fault the hotel for that it's just dumb luck. We will stay there again and would recommend it to anyone.
Stayed 1 night in Feb 2024
Response from FDS on 18 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 17758294600.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,RachelFront DeskAiden by Best Western South Reno

10/10 Excellent

Wendy A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 1 night in Feb 2024
Response from Lizzy Front Desk Supervisor on 12 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location- safe
Stayed 1 night in Feb 2024
Response from FDM on 8 Feb 2024
Thank you so much for your feedback, we look forward to seeing you again in the future, have a wonderful day!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness
Contemporary, clean, comfortable
Stayed 1 night in Feb 2024
Response from FDM on 8 Feb 2024
Thank you so much for your feedback, we look forward to seeing you again. Have a wonderful day!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Lizzy Front Desk Supervisor on 3 Feb 2024
Thank you for taking the time to review our property. We are glad to see that you enjoyed your stay and we hope to see you again! Have an amazing day!

10/10 Excellent

Dirce

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and spacious. Easy parking. Restaurant was very good but a little expensive
Stayed 1 night in Jan 2024
Response from Lizzy Front Desk Supervisor on 2 Feb 2024
Thank you for taking the time to review our property, we truly appreciate the feedback, We are glad that you enjoyed your stay with us and we hope to see you again in the future. We hope you have an amazing day!

10/10 Excellent

Russ

Stayed 2 nights in Oct 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Great on the weekdays
Stayed 1 night in Jan 2024
Response from Lizzy Front Desk Supervisor on 29 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Susan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not clean or refill coffee each day.
Stayed 4 nights in Jan 2024
Response from Lizzy Front Desk Supervisor on 23 Jan 2024
Thank you for taking the time to review our property, we really appreciate the feedback. Our housekeeping services are upon request only and we do not do services on the weekend, we apologize if we did not communicate that with you beforehand. We hope to see you again in the future, have a great day.

10/10 Excellent

Elizabeth

Travelled with family, Travelled with pets, Travelled with partner
Liked: Amenities, property conditions & facilities
Property/Room was clean and comfortable. Very accommodating. Pet friendly. Staff was available and professional. Great location. Newly renovated.
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 22 Jan 2024
Thank you for taking the time to review our property, we really appreciate the feedback. We are glad to hear that you enjoyed your stay with us and we cant wait to see you again next time. Have an amazing day!

8/10 Good

Aaron

Stayed 4 nights in Jan 2024
Response from Lizzy Front Desk Supervisor on 10 Feb 2024
Thank you for taking the time to review our property, we really appreciate it. We hope you have a great day and we hope to see you again soon!

10/10 Excellent

Peter

Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 20 Jan 2024
Thank you for taking the time to review our property we really appreciate the feedback. We are glad that you enjoyed your stay with us and we look forward to seeing you again. We hope you have an amazing day!

10/10 Excellent

Andrew, Sparks

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised with the nice facilities and room. Would be curious what the pool area is like in the summer since it's winter and all closed up. Only negative was being able to hear people outside easily. The bar area was clean and nice. The staff very friendly.
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 19 Jan 2024
Thank you for taking the time to review our property, we really appreciate it. We are glad to hear that you enjoyed your stay with us and we look forward to seeing you again, hopefully during the summer so you can enjoy the pool like you mentioned. We would also like to appologize for the excess noise, it is usually fairly quiet so we do appologize. Thank you again and we hope to see you again in the nearby future, Have an amazing day!

8/10 Good

Jianing

Stayed 2 nights in Jan 2024
Response from Front Desk Supervisor on 16 Jan 2024
Thank you for taking the time to review our property, we really appreciate it. We hope to see you again in the future! have a great day.

6/10 Okay

Chaoyang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 15 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from FDM on 11 Jan 2024
Thank you so much for your feedback, we look forward to seeing you next time!

4/10 Poor

Mindy

Stayed 2 nights in Jan 2024
Response from Dylan on 9 Jan 2024
Thank you for staying with Aiden. We are sorry your stay did not live up to expectation. We appreciate guest feedback to improve our hotel.

10/10 Excellent

cara, mammoth lakes

Stayed 1 night in Jan 2024
Response from Lizzy Front Desk Supervisor on 29 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was new and clean. Basic. Good price.
Stayed 2 nights in Jan 2024
Response from Front Desk Supervisor on 8 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Rama

Travelled with family
Liked: Staff & service, amenities
Save your money and opt for Motel 6 or any other budget motel; you’ll likely get the same amenities without the hefty price tag associated with this overpriced option.
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 8 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you have a great day!

10/10 Excellent

Dongxia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk Supervisor on 15 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jensen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 8 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Kyung woon

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff were not willing to help customers. seems to try to do minimum work as possible
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on 8 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.