Ratings based on 230 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
83% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travellerfrom sussex

Traditional French hotel in town centre

Posted 23-Sep-2014
Pros: Location, breakfast,
Cons: The decor is tired
Location: Excellent location, cathedral and historic city centre are easy to reach. Also possible to visit champagne houses.
Easy to park and find (once you realise it is a tulip hotel), very easy for town centre restaurants and seeing the cathedral.
4 out of 5
Recommended
by A verified traveller

Great Location

Posted 10-Aug-2014 on Hotels.com
We could walk to the downtown area and train station. Good bus service to other areas.
4 out of 5
Recommended
for Couples
by Davidfrom Luxembourg

Utmärkt läge på fräscht hotell!

Posted 08-Aug-2014 on Hotels.com
Mycket positivt överraskad av detta central belägna hotel. Väldigt fräscht och rent med mycket trevlig personal. Den tillhörande restaurangen är mycket väl värd ett besök. Vid vårt besök var hotellbaren nerlgad eller ej "nyöppnad" vilket var synd då det såg ut att vara en riktigt gedigen gammal fin hotellbar som skulle vara mycket trevlig att besöka.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Needs improvement to be a three-star!

Posted 27-Jul-2014
Pros: Air-conditioned!!! We were there during a heat-wave and it was wonderful to have air-conditioning that actually worked! Location!
Cons: Reception staff friendliness and English language skills. Everything in the hotel needs updating or refreshing.
Location: Location is excellent - steps from main railway station and Tram stop. Very near the main restaurant area, cathedral, museums, shopping.
One of the reception staff (unfortunately didn't get her name) was excellent -- friendly, good English, helpful; others were surly and spoke little English. The room was a bit shabby; cleaning staff did not replace toilet paper on three days (of an 8-day stay). Maintenance required: drains in bath tub and sink didn't pop open; bedside lights didn't work. Breakfast was very, very sparse -- and in no way worth the cost.
3 out of 5
Recommended
for Families
by Jonas

Lite svårt att hitta

Posted 16-Jul-2014 on Hotels.com
Helt ok, GPS:en tyckte dock att angivna koordinater var mitt i en busstation över gatan, så det tog några varv att hitta då vi kom med bil. Bottenvåningen hade uppenbarligen haft vattenläckage, då golvet hade vattenskador. Satt där bara för frukost dock, så det var ok.
3 out of 5
Recommended
for Everyone
by Carstenfrom NRW

Einfaches, sehr zentral gelegenes Hotel

Posted 11-Jun-2014
Sehr bemühter Service in einem etwas in die Jahre gekommenen Hotel. Baby-Bett war trotz Reservierung nicht verfügbar, dafür wurde unser müder kleiner mit einer großen warmen Milch vom Personal getröstet. Die Lage ist genial, ins Zentrum 2 min. zu Fuß. Alles in allem Top für eine Städtereise, wenn einem die drei Sterne ausreichen.
4 out of 5
Recommended
for Everyone
by Tonyfrom Derbyshire, England

Very Handy for Station

Posted 05-Jun-2014
Pros: Good location near station and restaurants
Cons: Design of bathroom wet area. Mirror in bedroom itself
Location: Hotel is handily placed for bars/restaurants on Place Drouet d'Erlon. Short walk to Cathedral and main shopping area
Chose hotel for short 2 night champagne break. We chose a Privilege Room which was nicely decorated (Room 332). The only downside was there being no mirror in the bedroom itself, despite there being plenty of room for one. The bathroom appeared smart with new shower, however the design was an open plan shower which made it impossible to have a shower without flooding the bathroom floor
4 out of 5
Recommended
by Bjarne Thunes

This traveller left a rating score only Posted 05-Jun-2014 on Hotels.com
3 out of 5
Recommended
for Getaway With Friends
by A verified traveller

This traveller left a rating score only Posted 28-May-2014 on Hotels.com
3 out of 5
Recommended
for Families
by Nickfrom London

Fine with some issues

Posted 27-May-2014 on Hotels.com
This hotel is in a good location in central Reims with large rooms but we had a few issues. It is a bit dated in places but being refurbished but feels a bit like it is struggling to move into the modern world in hotel terms, not uncommon in French hotels. It is being refurbished at the moment and we had a renovated room. However the renovation did not include a shower screen or curtain in our room, consequently everything got wet when showering. Complaining to reception got nowhere at first and secondly we were told they were full and nothing could happen despite the suggestion that they could fit a screen. We also had a nice looking but not working door handle which meant if shutting the door whilst inside the bathroom, you were effectively locked in. This was fixed but took two fairly lengthy discussions at reception to sort out.