Ratings based on 81 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
78% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveller from Canada

Needs improvement to be a three-star!

Posted 27-Jul-2014
Pros: Air-conditioned!!! We were there during a heat-wave and it was wonderful to have air-conditioning that actually worked! Location!
Cons: Reception staff friendliness and English language skills. Everything in the hotel needs updating or refreshing.
Location: Location is excellent - steps from main railway station and Tram stop. Very near the main restaurant area, cathedral, museums, shopping.
One of the reception staff (unfortunately didn't get her name) was excellent -- friendly, good English, helpful; others were surly and spoke little English. The room was a bit shabby; cleaning staff did not replace toilet paper on three days (of an 8-day stay). Maintenance required: drains in bath tub and sink didn't pop open; bedside lights didn't work. Breakfast was very, very sparse -- and in no way worth the cost.
4 out of 5
for Everyone
by Tony from Derbyshire, England

Very Handy for Station

Posted 05-Jun-2014
Pros: Good location near station and restaurants
Cons: Design of bathroom wet area. Mirror in bedroom itself
Location: Hotel is handily placed for bars/restaurants on Place Drouet d'Erlon. Short walk to Cathedral and main shopping area
Chose hotel for short 2 night champagne break. We chose a Privilege Room which was nicely decorated (Room 332). The only downside was there being no mirror in the bedroom itself, despite there being plenty of room for one. The bathroom appeared smart with new shower, however the design was an open plan shower which made it impossible to have a shower without flooding the bathroom floor
4 out of 5
for Everyone
by Rochelle from Austin, TX

Very helpful staff

Posted 06-Mar-2014
Pros: Staff was the best
Cons: Hot water in the shower
Location: Near many restaurants, shops, cathedral, Hotel de Ville
Very helpful staff. Gave many suggestions of places to visit, etc. and even helped call to arrange a tour of a local Champagne house. The bar is great with a very personable bartender. Room has a very modern feel. Had an issue getting enough hot water in the shower, but it started to kick on at the end. Great location and easy to walk to most attractions, including the cathedral. Overall nice hotel.
2 out of 5
by A verified traveller

I was disappointed

Posted 16-Feb-2014
Pros: Breakfast
Cons: Qualified staff on duty at all times. liaise properly with Expedia on the relation of what was booked to what rooms were actually given.
I really just needed basic rooms for my party of 8 to rest their heads on a long journey, but the hotel did not give the bed setup in the rooms that were paid for on Expedia leaving people having to sleep in the same bed who barely knew each other. Our room smelled awful, and the noise outside the window went on until 2a.m. The front desk employee on duty, well it was his first day and he wasn't able to clear up the confusion over our rooms or be of much use in getting the wifi despite giving his best try. Breakfast was a pleasant contrast.
2 out of 5
for Overnight Stay Before Destination
by Angela from Wales

Good location but disappointing hotel

Posted 24-Oct-2013 on Hotels.com
Easy walking distance to restaurants and sights and easy to find. Hotel has promise but very tired inside. Beds and pillows lumpy and no tea/coffee making facilities. No frills!!!
4 out of 5
for Personal Event
by Jean Holland from Australia

Good Service

Posted 23-Oct-2013 on Hotels.com
The hotel is situated in a central point for this city and transport.The accommodation was satisfactory, clean, staff very helpful and friendly.The price paid was reasonable.
4 out of 5
for Everyone
by A verified traveller

Very convenient and comfortable for the price

Posted 28-Sep-2013
Great hotel, very convenient and friendly staff. Loved the bar downstairs and Jacque behind the bar!! The beds were extremely comfortable. Bathroom fairly compact but to be expected for this type of hotel. Overall, great stay, would recommend.
4 out of 5
for Everyone
by George from Wales

Mid-range hotel in city centre

Posted 03-Sep-2013
Location: Location is great for central Reims - right in the heart of the city, with all the main restaurants and cafes two minutes away.
Centrally located just off the main Place Drouet d'Erlon, where you can find a large easy to find underground car park. Reception was easily found, though service a little brisk. Unfortunately, our room was not ready, despite not arriving until about 1700 hrs. However, when it was ready, it was a reasonable sized room, with a double bed and single, and cot bed - making it cost for two adults and two children. The room was clean, as was the bathroom. Pluses: Very attractively priced for the location, clean and comfortable. Negatives: Room a little on the small size for a family of four; only one lift - which could mean hanging around. Overall, though - these are minor quibbles - it was fine for a one-night stop-over.
4 out of 5
for Everyone
by A verified traveller

Good hotel right in the town centre nightlife

Posted 28-Aug-2013
Pros: Close to bars and restaurants, free parking, good value, 24hrs front desk
Cons: Its a 3 star and was a good 3 stars, if improved to 4 star would be nice but obviously cost more
Location: Main restaurants and bars on Pl. Drouet d'Erlon which is a wide paved plaza with seats and tables for each business and lots to choose from
Stayed overnight for one night as a stop over on the way to Chamonix, the price was Euro 110 for three adults in a room which is very good value. Parking was free almost opposite the hotel in public parking area under trees. Room was clean and relatively modern with a strong hot shower. Literally walked 100m to the main restaurants and bars on Pl. Drouet d'Erlon and got back in at 03:30hrs so a 24hr front desk is great too. Didn't eat at the hotel so cant comment on the food but would definately use it again and recommend to others.
4 out of 5
by Stritchy from Bedford, UK

Good hotel in a great location

Posted 24-Aug-2013 on Hotels.com
The hotel is looking a little 'care worn', but the staff were all friendly and helpful. The room was very nice with almost everything you need (why do European hotels never have tea/coffee making facilities in the rooms?). Location couldn't be better, just around the corner from the main shopping and eating areas. Recommended