Ratings based on 50 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
82% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Getaway With Friends
by Diannefrom Essex

Good value - food above average for 3* hotel

Posted 02-Sep-2014 on Hotels.com
Hotel is in need of refurbishment.Carpet in dining area needs to be replaced with something that can be mopped. Bedroom very basic looking out onto an empty flat roof which needed prettying up! Staff helpful .Food service very pleasant, nicely cooked and presented.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 17-Aug-2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Webb Aberdeen

Tired hotel on need of a major refurbishment

Posted 05-Aug-2014
Too many small things to mention staff should be more observant to all the minor issues which overall add up to a disappointing stay
3 out of 5
Recommended
for Overnight Stay Before Destination
by Marjukka Heikkiläfrom Lempäälä, Finland

Hotelli matkan varrella

Posted 15-Jul-2014 on Hotels.com
Bridge House Hotel sijatsi sopivan matkan päässä Gatwickin lentokentältä ja sopi hyvin lyhyeen yöpymistakoitukseen.
3 out of 5
by paulfrom aylesbury

could do with a bit of tlc !

Posted 09-Jun-2014
Pros: the staff, absolutely brilliant and a real credit to the owners.
Cons: outside, fill potholes in carpark and replace broken guttering and rotted weatherboarding.
Location: used it to attend a wedding in reigate so it was perfectly placed for that.
the hotel is perfectly situated but is very run down, peeling paint and rotten weatherboarding give it an air of the bates motel ! dreadful potholes in the car park could cause problems for some cars. on the plus side i have noting but praise for the wonderful staff who are bright, cheerful and welcoming. update the hotel and i would not hesitate to recommend it, as it stands at the moment i wouldnt stay again. a shame because the staff deserve a better work environment.
Comment from Hotel Management
19-Jul-2014
Dear Paul Thank you for taking the time to pas son your feedback and thank you for your lovely comments about the team here. We have already started programme of repainting the outside of the hotel, which as you say was in need of some TLC. We would love to have the opportunity to welcome you back once again With warm regards Linda GM
2 out of 5
by A verified traveller

only if you have to

Posted 05-Jun-2014
Shower dribbles, poached eggs are raw, smells like damp. The one down the hill's better if you really have to be near Reigate.
2 out of 5
by Lesleyfrom Hastings

Hotel on Reigate Hill

Posted 28-May-2014
Cons: Customer Care training for "Front of House" staff
Was given a single room when I had paid for a twin room (£15.00) over charge.
Comment from Hotel Management
19-Jul-2014
Dear Lesley My sincere apologies, I hope the team refunded the difference for you, and sorry that you were not given the room that you requested. Warm regards Linda GM
4 out of 5
Recommended
for Everyone
by Joanfrom Spain

Hotel with a view

Posted 13-May-2014
Pros: Staff were very nice and helpful
Cons: Rooms are basic but clean and value for money!!
Location: Gatwick Airport is only 8 miles away so easy to travel to.
The Bridge House Reigate is a very pleasant 3 star hotel with a fantastic views over Surrey.
Comment from Hotel Management
19-Jul-2014
Thank you Joan for your lovely review We hope to be able to welcome you back here again soon Warm regards Linda GM
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Good business stop over

Posted 09-May-2014 on Hotels.com
Clean, well maintained hotel on edge of M25. Situated right on the North Downs Way.
Comment from Hotel Management
20-Sep-2014 by Linda, Hotel Management
Thank you for taking the time to pass on your comments it means a lot to us Warm regards Linda GM
1 out of 5
Recommended
for Couples
by juhappy3498@yahoo.co.ukfrom Poole

Unable to attend due to illness

Posted 25-Mar-2014 on Hotels.com
Unfortunately was to poorly to be able to stay at the bridge hotel. Tried to cancel the booking but it wouldn't allow me too. So I don't really mean standards were poor I just can't rate them being I didn't stay
Comment from Hotel Management
20-Sep-2014 by Linda, Hotel Management
Sorry to hear you were unwell, I hope you are all better soon Warm regards Linda GM