Ratings based on 38 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
76% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by paul from aylesbury

could do with a bit of tlc !

Posted 09-Jun-2014
Pros: the staff, absolutely brilliant and a real credit to the owners.
Cons: outside, fill potholes in carpark and replace broken guttering and rotted weatherboarding.
Location: used it to attend a wedding in reigate so it was perfectly placed for that.
the hotel is perfectly situated but is very run down, peeling paint and rotten weatherboarding give it an air of the bates motel ! dreadful potholes in the car park could cause problems for some cars. on the plus side i have noting but praise for the wonderful staff who are bright, cheerful and welcoming. update the hotel and i would not hesitate to recommend it, as it stands at the moment i wouldnt stay again. a shame because the staff deserve a better work environment.
Comment from Hotel Management
19-Jul-2014
Dear Paul Thank you for taking the time to pas son your feedback and thank you for your lovely comments about the team here. We have already started programme of repainting the outside of the hotel, which as you say was in need of some TLC. We would love to have the opportunity to welcome you back once again With warm regards Linda GM
2 out of 5
by A verified traveller

only if you have to

Posted 05-Jun-2014
Shower dribbles, poached eggs are raw, smells like damp. The one down the hill's better if you really have to be near Reigate.
2 out of 5
by Lesley from Hastings

Hotel on Reigate Hill

Posted 28-May-2014
Cons: Customer Care training for "Front of House" staff
Was given a single room when I had paid for a twin room (£15.00) over charge.
Comment from Hotel Management
19-Jul-2014
Dear Lesley My sincere apologies, I hope the team refunded the difference for you, and sorry that you were not given the room that you requested. Warm regards Linda GM
4 out of 5
Recommended
for Everyone
by Joan from Spain

Hotel with a view

Posted 13-May-2014
Pros: Staff were very nice and helpful
Cons: Rooms are basic but clean and value for money!!
Location: Gatwick Airport is only 8 miles away so easy to travel to.
The Bridge House Reigate is a very pleasant 3 star hotel with a fantastic views over Surrey.
Comment from Hotel Management
19-Jul-2014
Thank you Joan for your lovely review We hope to be able to welcome you back here again soon Warm regards Linda GM
1 out of 5
Recommended
for Couples
by juhappy3498@yahoo.co.uk from Poole

Unable to attend due to illness

Posted 25-Mar-2014 on Hotels.com
Unfortunately was to poorly to be able to stay at the bridge hotel. Tried to cancel the booking but it wouldn't allow me too. So I don't really mean standards were poor I just can't rate them being I didn't stay
Comment from Hotel Management
19-Jul-2014 by Linda, Hotel Management
Sorry to hear you were unwell, I hope you are all better soon Warm regards Linda GM
4 out of 5
Recommended
for Personal Event
by A verified traveller from Crawley

Nice hotel

Posted 14-Mar-2014 on Hotels.com
Dinner dance & room for night all good.
Comment from Hotel Management
19-Jul-2014 by Linda, Hotel Management
Pleased to hear that, thank you for your comments we hope to be able to welcome you back again soon Best regards Linda GM
3 out of 5
Recommended
for Business Travellers
by Andy

Close for the M25 and meetings

Posted 23-Feb-2014
Pros: The breakfast waiter's sense of humour! Easy location
Location: Very convenient for M25.
Late arrival as at a dinner appointment and then early breakfast ahead of a nearby business meeting
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel with spacious rooms

Posted 17-Feb-2014
Pros: Very clean and spacious and staff were very helpful. Ordered takeaway and staff were kind enough to give plates and cutlery to eat.
Cons: Wish the English breakfast was available in the room service. Only the continental breakfast was available in your room.
Location: Reigate town centre is nearby with nice restaurants and pubs and a club as well.
Went for a weekend break away from London and it was only an hour and a half away from London Waterloo station by rail and travel was cheap. Hotel was close to station and only 5 mins taxi ride away. Hotel was much bigger than it seemed from the outside with a posh restaurant inside, small bar and the room was very spacious with a balcony.
4 out of 5
Recommended
for Overnight Stay Before Destination
by Roberts from New Forest

Very welcoming

Posted 21-Jan-2014 on Hotels.com
I enjoyed my stay here although it appeared that the hotel may be suffering some damp problem due, probably, to the relentless rain experienced recently. The room I was given was good and the breakfast was excellent and good value.
1 out of 5
Recommended
for Business Travellers
by HSFC from London

Location works, but hotel disappointed

Posted 22-Oct-2013 on Hotels.com
Source this hotel for business so it was ideally placed for Reigate town centre. Unfortunately the hotel clearly has seen better days: there was a strong smell of damp, identified by the blackened sagging ceiling between two parts of the building, with a large bucket underneath. My room was fine - though I do not understand why two large wardrobes have been removed, leaving gaping alcoves. There is a trendy dresser unit in the main room - but not a single coat hanger! The advertised wifi - essential for work - did not work in the rooms, only in the reception area. This was not clear. Toiletries consist only of very basic dispensers of all in one cleanser. The car park is uneven and was not lit - making returning to the hotel an uncomfortable experience in the evening. I was on a B&B rate and elected for room service breakfast - I would have expected a small service charge, but this was incredibly expensive for a limited selection.