Ratings based on 31 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
81% of guests recommend
4.0 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travellers
by Andy

Close for the M25 and meetings

Posted 23-Feb-2014
Pros: The breakfast waiter's sense of humour! Easy location
Location: Very convenient for M25.
Late arrival as at a dinner appointment and then early breakfast ahead of a nearby business meeting
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel with spacious rooms

Posted 17-Feb-2014
Pros: Very clean and spacious and staff were very helpful. Ordered takeaway and staff were kind enough to give plates and cutlery to eat.
Cons: Wish the English breakfast was available in the room service. Only the continental breakfast was available in your room.
Location: Reigate town centre is nearby with nice restaurants and pubs and a club as well.
Went for a weekend break away from London and it was only an hour and a half away from London Waterloo station by rail and travel was cheap. Hotel was close to station and only 5 mins taxi ride away. Hotel was much bigger than it seemed from the outside with a posh restaurant inside, small bar and the room was very spacious with a balcony.
1 out of 5
Recommended
for Business Travellers
by HSFC from London

Location works, but hotel disappointed

Posted 22-Oct-2013 on Hotels.com
Source this hotel for business so it was ideally placed for Reigate town centre. Unfortunately the hotel clearly has seen better days: there was a strong smell of damp, identified by the blackened sagging ceiling between two parts of the building, with a large bucket underneath. My room was fine - though I do not understand why two large wardrobes have been removed, leaving gaping alcoves. There is a trendy dresser unit in the main room - but not a single coat hanger! The advertised wifi - essential for work - did not work in the rooms, only in the reception area. This was not clear. Toiletries consist only of very basic dispensers of all in one cleanser. The car park is uneven and was not lit - making returning to the hotel an uncomfortable experience in the evening. I was on a B&B rate and elected for room service breakfast - I would have expected a small service charge, but this was incredibly expensive for a limited selection.
1 out of 5
Recommended
for Business Travellers
by Shamire from Atlanta USA

This place sucks

Posted 21-Sep-2013 on Hotels.com
I would'nt even call this place a Motel. I'd rather stay in a hostel next time I'm in London.
3 out of 5
Recommended
for Personal Event
by JHH from Oxford

Better than it looks

Posted 17-Sep-2013 on Hotels.com
The hotel doesn't look good externally, but the rooms are fine for the price
4 out of 5
Recommended
for Families
by BB from SE England

Need attention to detail

Posted 07-Sep-2013 on Hotels.com
Bed too soft. Maintenance required in room - light bulbs, doors, locks
4 out of 5
Recommended
for Business Travellers
by James from Southampton

It was OK

Posted 22-Aug-2013 on Hotels.com
Overall, it was OK. The rooms are a little tired and they need a better maintenance man. The first room we went to had broken bedside lights. I also stayed in a room where the shower door fell off!
5 out of 5
Recommended
by Chinny123 from Guildford surrey

Excellent stay

Posted 10-Aug-2013 on Hotels.com
Really comfy bed,really clean room friendly services ,,
4 out of 5
Recommended
for Business Travellers
by Matty from Manchester

very nice

Posted 21-Jul-2013 on Hotels.com
The outside could do with a lick of paint but that's about the only fault with this place. The rooms are large, ,spacious, modern and clean with a decent sized lcd tv. The rooms also have a bath and shower. The best thing about this place especially with the recent hot weather is that the rooms have a full air con unit(HEAVEN). And they all have a balcony which is perfect with the hot weather . I'm booked in for next week as well.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 18-Jul-2013 on Hotels.com
Overall an ok stay, but at breakfast I sat by the window that was filthy and dusty and stained sills and leaking crumbling top framework resulting in old stained rain water marks inside and not cleaned. Quite off putting while eating right next to this view