Ratings based on 57 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
79% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom East Anglia

Room for short stay

Posted 20-Apr-2015
Pros: Staff helpful and pleasant
Cons: better system for ensuring correct food and beverages added to right room, would also like to sign and receive a copy of what we had to pay for.
Location: Close to M25 and Reigate. Very close to lovely walks up Reigate hill and Pilgrims way.
We came to Reigate for a family event and have stayed in the hotel before but although they were obviously trying to make improvements some things were not quite right. The choice of meals included English, Italian and Indian and what we had was satisfactory and service ok. The room was satisfactory but the bed was very hard and no spare pillows available. The room was a good temperature and easy to change if unhappy with it. The staff were helpful and pleasant. We had an error on our final bill with someone elses food and drinks added to our room but the receptionist soon sorted this out. The hotel had a disco on one night and an Elvis night on the other but this did not disturb us in our room. Although we would not recommend this to family or friends we would use this ourselves if required, as our expectations would not be high.
2 out of 5
by A verified travellerfrom London

Too expensive for what it is

Posted 23-Mar-2015
A very old building, 30 minutes walk from the town. A terrible industrial continental breakfast for £7.50. The total with 2 breakfasts was £90. The only advantage is that it is close to the North down ways path if you like hikking. But you will have to cross a very busy road.
2 out of 5
by A verified travellerfrom Bucks

Hotel close to Reigate

Posted 15-Jan-2015
Pros: The personnel were charming
Cons: The room was simply too small, it needed decorating, need to source the reason for the stail smell. The pillows were waffer thin, replace shower
Location: Reigate is a charming town.
Whilst the room was clean it was the size of a cupboard and smelt stale - it was also very tired and the pillows very very thin. The shower water flow was very poor and I had to hold the shower horizontal to allow the water to flow otherwise it dribbled down the shower head pipe if left on the holder. The bedding and toilet facilities were clean.
3 out of 5
for Business Travellers
by Davidfrom Chesterfield

Average Hotel

Posted 05-Dec-2014 on Hotels.com
Room was warm and comfortable - Bar staff were a bit miserable and breakfast was good but had to wait a while
3 out of 5
for Business Travellers
by simonfrom cleveland

poor service

Posted 01-Dec-2014 on Hotels.com
terrible service in bar no one served me
4 out of 5
for Personal Event
by Matthewfrom Worthing

retreat on the hill

Posted 15-Nov-2014 on Hotels.com
For the money here was cheaper and nicer than travel lodges/premier inn.
4 out of 5
for Couples
by keith

This traveller left a rating score only Posted 10-Nov-2014 on Hotels.com
3 out of 5
for Getaway With Friends
by Diannefrom Essex

Good value - food above average for 3* hotel

Posted 02-Sep-2014 on Hotels.com
Hotel is in need of refurbishment.Carpet in dining area needs to be replaced with something that can be mopped. Bedroom very basic looking out onto an empty flat roof which needed prettying up! Staff helpful .Food service very pleasant, nicely cooked and presented.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 17-Aug-2014 on Hotels.com
3 out of 5
for Everyone
by A verified travellerfrom Webb Aberdeen

Tired hotel on need of a major refurbishment

Posted 05-Aug-2014
Too many small things to mention staff should be more observant to all the minor issues which overall add up to a disappointing stay