Ratings based on 44 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
80% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Webb Aberdeen

Tired hotel on need of a major refurbishment

Posted 05-Aug-2014
Too many small things to mention staff should be more observant to all the minor issues which overall add up to a disappointing stay
3 out of 5
by paul from aylesbury

could do with a bit of tlc !

Posted 09-Jun-2014
Pros: the staff, absolutely brilliant and a real credit to the owners.
Cons: outside, fill potholes in carpark and replace broken guttering and rotted weatherboarding.
Location: used it to attend a wedding in reigate so it was perfectly placed for that.
the hotel is perfectly situated but is very run down, peeling paint and rotten weatherboarding give it an air of the bates motel ! dreadful potholes in the car park could cause problems for some cars. on the plus side i have noting but praise for the wonderful staff who are bright, cheerful and welcoming. update the hotel and i would not hesitate to recommend it, as it stands at the moment i wouldnt stay again. a shame because the staff deserve a better work environment.
Comment from Hotel Management
19-Jul-2014
Dear Paul Thank you for taking the time to pas son your feedback and thank you for your lovely comments about the team here. We have already started programme of repainting the outside of the hotel, which as you say was in need of some TLC. We would love to have the opportunity to welcome you back once again With warm regards Linda GM
2 out of 5
by A verified traveller

only if you have to

Posted 05-Jun-2014
Shower dribbles, poached eggs are raw, smells like damp. The one down the hill's better if you really have to be near Reigate.
2 out of 5
by Lesley from Hastings

Hotel on Reigate Hill

Posted 28-May-2014
Cons: Customer Care training for "Front of House" staff
Was given a single room when I had paid for a twin room (£15.00) over charge.
Comment from Hotel Management
19-Jul-2014
Dear Lesley My sincere apologies, I hope the team refunded the difference for you, and sorry that you were not given the room that you requested. Warm regards Linda GM
4 out of 5
Recommended
for Everyone
by Joan from Spain

Hotel with a view

Posted 13-May-2014
Pros: Staff were very nice and helpful
Cons: Rooms are basic but clean and value for money!!
Location: Gatwick Airport is only 8 miles away so easy to travel to.
The Bridge House Reigate is a very pleasant 3 star hotel with a fantastic views over Surrey.
Comment from Hotel Management
19-Jul-2014
Thank you Joan for your lovely review We hope to be able to welcome you back here again soon Warm regards Linda GM
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Good business stop over

Posted 09-May-2014 on Hotels.com
Clean, well maintained hotel on edge of M25. Situated right on the North Downs Way.
Comment from Hotel Management
20-Sep-2014 by Linda, Hotel Management
Thank you for taking the time to pass on your comments it means a lot to us Warm regards Linda GM
1 out of 5
Recommended
for Couples
by juhappy3498@yahoo.co.uk from Poole

Unable to attend due to illness

Posted 25-Mar-2014 on Hotels.com
Unfortunately was to poorly to be able to stay at the bridge hotel. Tried to cancel the booking but it wouldn't allow me too. So I don't really mean standards were poor I just can't rate them being I didn't stay
Comment from Hotel Management
20-Sep-2014 by Linda, Hotel Management
Sorry to hear you were unwell, I hope you are all better soon Warm regards Linda GM
4 out of 5
Recommended
for Personal Event
by A verified traveller from Crawley

Nice hotel

Posted 14-Mar-2014 on Hotels.com
Dinner dance & room for night all good.
Comment from Hotel Management
20-Sep-2014 by Linda, Hotel Management
Pleased to hear that, thank you for your comments we hope to be able to welcome you back again soon Best regards Linda GM
3 out of 5
Recommended
for Personal Event
by A verified traveller

Needs a refurb

Posted 04-Mar-2014 on Hotels.com
Staff were lovely, courteous and efficient however the hotel is tired and run-down. We had to change rooms due to the toilet not flushing. It didn't feel worth the money I paid for it unfortunately.
1 out of 5
Recommended
by S Savidge from Shoreham by Sea

50 Years of The Bridge House, Reigate

Posted 27-Feb-2014 on Hotels.com
It was so dreadful, we just ending up laughing, which in its way, did us good. We won't expected (until they double-checked). Our room's loo didn't flush and only had one towel (my husband and I were in the room). We were moved to another room. Exactly the same. The bed was comfortable in this room (20) but the staff found us a third room. Flush was fine. Bed sunk in the middle causing me dreadful back age so I slept part on he floor. We are 70. Still only one towel between us. Breakfast was good. The evening meal on the first night - dining room closed so we had to eat on chairs with wrong height table. Meal was served with the wrong vegetables, and the cabble was extremely salgy. We complained about the potatoes being the wrong sort, but the following day, exactly the same vegatables were served again! There was no table lamp in our third room. The bar staff were untrained (Remi Martin brandy was a Martini according to one of them. They were all very nice but untrained. The hotel was crumbling away in places. We have been going there for 50+ years and had our Wedding Breakfast there in 1969, but never again.