Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of Days Inn by Wyndham Red Bluff

2.5 out of 5
Days Inn by Wyndham Red Bluff
5 Sutter Street, Sutter and Main Street, Red Bluff, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 278 out of 613 reviews" "
Rating 8 - Good. 194 out of 613 reviews" "
Rating 6 - Okay. 80 out of 613 reviews" "
Rating 4 - Poor. 38 out of 613 reviews" "
Rating 2 - Terrible. 23 out of 613 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place, very clean and stuff is really nice and helpful
Stayed 1 night in Apr 2024
Response from Amber on 17 Apr 2024
Julia,Thank you for your positive feed back, we hope to see you again soon!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 17 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service
Wonderful bed, although a bit high for anyone using the handicap accessible room. So a bit hard to get into, but really comfortable for sleeping. Shower floor was very slippery and needs some attention. Nice breakfast. Room could use an extra chair as only one place to sit besides the bed.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 17 Apr 2024
Dear Gerald, thank you for taking the time to share your experience with us. We're delighted to hear that you found our bed comfortable and enjoyed our breakfast offerings. However, we apologize for any inconvenience caused by the height of the bed in the handicap-accessible room and the slippery shower floor. Your feedback is valuable to us, and we will handle these concerns to ensure a more comfortable stay for all our guests. We appreciate your suggestions regarding the need for an extra chair in the room and will consider this for future improvements. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us directly.Sincerely,Customer Care Team

6/10 Okay

Sheree

Business traveller
Liked: Cleanliness, amenities
The swimming pool very nice rooms updated and clean Cleaning chemicals too strong of smell The heater /AC was to loud rattled with noise.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Sheree, we're thrilled to hear that you enjoyed our swimming pool and found our updated rooms to be clean and comfortable. However, we apologize for any inconvenience caused by the strong smell of cleaning chemicals and the loud noise from the heater/AC unit. Your feedback is crucial to us, and we'll work diligently to handle these issues promptly to ensure a more pleasant and comfortable experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved stay. Sincerely,Customer Care Team

8/10 Good

Sally, Kelseyville

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to make a call after midnight to the front desk about noise upstairs.. Thankfully the neighbors were understanding!
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Sally, we're sorry to hear that you experienced noise disturbances from upstairs during your stay, but we're glad to hear that the situation was resolved with the help of our front desk staff and understanding neighbors. Providing a peaceful environment for our guests is a priority, and we appreciate your patience and cooperation. Should you encounter any further issues, please don't hesitate to reach out to our team, as we're here to ensure your comfort throughout your stay. Thank you for choosing our hotel, and we hope to welcome you back for a more restful experience in the future.Sincerely,Customer Care Team

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the room, the breakfast, and the laundry room, pool
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Samantha, we're delighted to hear that you enjoyed various aspects of your stay with us, from the room to the breakfast, laundry room, and pool amenities! Providing a comfortable and convenient experience for our guests is our top priority, and we're thrilled that we could meet your expectations in these areas. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future! Sincerely,Customer Care Team

10/10 Excellent

Joseph, Portland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the price. Pool and hot tub bonus. Easy to park and easy to get to the highway.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Joseph, we're thrilled to hear that you enjoyed your stay with us and found our hotel to be a nice place for the price! It's great to know that you were able to take advantage of our pool and hot tub amenities and that our convenient parking and easy access to the highway made your stay even more enjoyable. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely,Customer Care Team

10/10 Excellent

Cheryl L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate and check-in! Room was clean and comfortable!
Stayed 1 night in Apr 2024
Response from Customer Care Team on 11 Apr 2024
Dear Cheryl, we're delighted to hear that you found our hotel easy to locate and check in and that your room was clean and comfortable! Providing a seamless experience for our guests is always our priority. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future!Sincerely,Customer Care Team

10/10 Excellent

Alison

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 11 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Burke

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 1 Apr 2024
Dear Burke, we apologize for any cleanliness issues and property conditions that you experienced during your stay. Maintaining a clean and well-maintained environment is a top priority for us, and we regret that we fell short of your expectations in this regard. Your feedback is important to us, and we will share these concerns with our housekeeping and maintenance teams to ensure that they are properly handled. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more satisfactory experience. Sincerely,Customer Care Team

6/10 Okay

Cassandra

Stayed 1 night in Mar 2024
Response from Customer Care Team on 16 Apr 2024
Dear Cassandra, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Sincerely,Customer Care Team

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service
Overall it was a good stay. The room was clean and the bathroom had obviously been updated. If i had a complaint it was the breakfast. There were a few items spread around and the waffle. It wasnt terrible just not up to what i expected in relationship to the staff and the room
Stayed 1 night in Mar 2024
Response from Amber on 26 Mar 2024
James,Thank you for your feedback concerning the breakfast, we are continuing to make improvements for your comfort and convenience. We hope to see you again soon!

10/10 Excellent

Fletcher

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff
Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Fletcher, thank you for your kind feedback! We're delighted to hear that you found our staff courteous during your stay. Providing excellent service to our guests is our top priority, and we're glad to know that we met your expectations in this regard. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Customer Care Team

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8/10 for quality and price. Very clean. Nice new TV. Quick check in. Not much around the hotel except a gas station and a mart. If you get cold, ask for an extra blanket, the comforter is thin. Other than that, great place to lay your head for the night that isn't cringy or scary.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Lisa, thank you for your positive review and for choosing to stay with us. We are delighted to hear that you found our hotel to be of good quality and value, with a clean environment and efficient check-in process. We appreciate your feedback regarding the comforter thickness and will certainly consider this to enhance our guests' experience. Should you require any additional amenities or assistance during your stay, please do not hesitate to let us know. We hope to have the pleasure of welcoming you back for another comfortable stay in the future.Sincerely,Customer Care Team

6/10 Okay

Nong

Travelled with family
Disliked: Staff & service
The property is next to I5. It is very noisy even at night due to highway traffic. Very hard to fall into sleep. The receptionist attitude was the worst in recent year. No welcome words or smile at all.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Nong, thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the noise from the nearby highway and for any shortcomings in the service provided by our receptionist. We understand the importance of a warm welcome and friendly service, and we regret if this was not reflected during your check-in experience. Rest assured, we will share this with our team to ensure that all guests receive the courteous and welcoming service they deserve. We appreciate your valuable input, and we hope to have the opportunity to exceed your expectations on a future visit.Sincerely,Customer Care Team

10/10 Excellent

odin

Liked: Cleanliness
Quiet, nice, clean. Staff was very very nice.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 22 Mar 2024
Dear Odin, thank you for your positive feedback! We're delighted to hear that you had a pleasant experience at our hotel and that our staff contributed to making your stay enjoyable. Providing a clean, peaceful environment and delivering excellent customer service are top priorities for us, and we're thrilled that we met your expectations in these areas. We hope to have the pleasure of welcoming you back for another stay in the future!Sincerely,Customer Care Team

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was quick and easy. Rooms was clean and beds were comfortable.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 19 Mar 2024
Dear Chris, we're delighted to hear that your stay with us was quick, easy, and comfortable! Providing clean rooms and comfortable beds for our guests is always our goal, and we're glad we could meet your expectations. Should your travels bring you back to the area, we'd be thrilled to welcome you again for another pleasant stay. If there's anything specific you'd like us to improve upon for your next visit, please feel free to let us know. We appreciate your feedback and look forward to hosting you again in the future!Sincerely,Customer Care Team

6/10 Okay

Brody

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The people were extremely nice that worked that front desk. The room was not clean in a way that it wasn’t the housekeepers fault. Just a gross building. Didn’t even stay. Left within 10 min and drove down the highway.
Stayed 1 night in Mar 2024
Response from Amber on 13 Mar 2024
Brody, We are so sorry to hear the room was not up to your standards. We are continuing to make improvements for the comfort and convenience of our guests. We hope you will give us another chance in the future.

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Backside rooms are close to Interstate and toad noises. Room was very nice for what we paid and had had an excellent remodeling job.
Stayed 1 night in Mar 2024
Response from Amber on 13 Mar 2024
Lee,We apologize for the noise off the highway. We know it can be bothersome, in the future we are happy to accommodate requests for front facing rooms. We hope to see you again in the future.

4/10 Poor

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible smell
Stayed 1 night in Mar 2024
Response from Customer Care Team on 6 Mar 2024
Dear Shannon, we sincerely apologize for the unpleasant experience you had during your stay. It is disheartening to learn about the issues you encountered, including the horrible smell, cleanliness concerns, and dissatisfaction with the staff, service, property conditions, and facilities. This is certainly not the level of service we aim to provide, and we take your feedback seriously. Our team is committed to handling and rectifying these issues promptly to ensure a more positive experience for our guests in the future. If there's anything specific you would like to share or if there's anything we can do to make amends, please feel free to reach out to our team directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay. Thank you for bringing these matters to our attention.Sincerely,Customer Care Team

10/10 Excellent

Daniel

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and cozy. Great staff and easy to access location from the 5 freeway.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 6 Mar 2024
Dear Daniel, thank you for sharing your positive experience with us. We're delighted to hear that you found our hotel very clean and cozy and that our staff provided great service. It's wonderful to know that our location was easily accessible for you. If there's anything specific you loved about your stay or any suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to the pleasure of welcoming you back on your future visits. Thank you for choosing our accommodation!Sincerely,Customer Care Team

10/10 Excellent

Supriya

Travelled with family and small children, Travelled with pets
It was short and comfortable stay. Welcoming staff. Best breakfast.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 5 Mar 2024
Dear Supriya, we're delighted to hear that you had a short and comfortable stay with us! Thank you for your kind words about our welcoming staff and the breakfast. Your satisfaction is our priority, and we look forward to providing you with excellent service during any future visits. If there's anything specific you enjoyed about the breakfast or any suggestions you have, feel free to share. We appreciate your feedback and hope to have the pleasure of hosting you again whenever your travels bring you our way! Safe journeys!Sincerely,Customer Care Team

6/10 Okay

Jimmy

Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Jimmy, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Sincerely,Customer Care Team

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Clean room.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 5 Mar 2024
Dear Bryan, thank you for taking the time to share your experience with us. We're pleased to hear that you had an easy check-in process and found your room clean. Providing a seamless and comfortable stay is our top priority, and we're glad to know we met your expectations. If you have any specific suggestions for improvement or if there's anything else we can do to make your next stay even better, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back.Sincerely,Customer Care Team

10/10 Excellent

Herb

Liked: Cleanliness, staff & service, property conditions & facilities
Pros Check inn was very efficient Lots of parking Clean spacious room Very comfortable bed. 5 pillows of varying softness to find your comfort Cons A bit noisy from HWY even though I had a fron corner room Breakfast a pretty basic continental. Overall an awesome overnight place, especially for the price.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear guest, thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that your check-in experience was efficient, the room was clean and spacious, and you found the bed comfortable. We appreciate your understanding regarding the noise from the highway and apologize for any inconvenience it may have caused. Our team is always working to enhance our offerings, and we'll consider your comments about the continental breakfast. We hope to have the pleasure of hosting you again on your future travels.Sincerely,Customer Care Team

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Convientent to my overnight needs.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 26 Feb 2024
Dear Mark, thank you for choosing our hotel for your overnight stay. We're delighted to hear that our accommodations were convenient for your needs. If there are any specific aspects you found particularly helpful or any suggestions you have for us to enhance your experience, please feel free to share. We appreciate your feedback and hope to have the opportunity to host you again in the future.Sincerely,Customer Care Team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The price was great for the quality of the room.
Stayed 1 night in Feb 2024
Response from Amber on 23 Feb 2024
Thank you, John, for your positive review. We at Red Bluff days inn strive to provide a hassle free, comfortable stay to all our guests. We hope to see you again soon!

8/10 Good

ROSENDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, good breakfast, comfy bed , the only bad thing tha shawer was liking water out to the flor .
Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Feb 2024
Hi ROSENDO,We're delighted to hear that you found our hotel easy to locate and enjoyed our good breakfast and comfy beds. However, we apologize for the inconvenience caused by the leaking shower. Your feedback is important to us, and we'll address this issue promptly to ensure a more comfortable experience for future guests. Thank you for bringing it to our attention, and we hope to welcome you back for another enjoyable stay in the future!Sincerely,Customer Care Team

10/10 Excellent

Lucinda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value with all of the extras - free Wi-Fi , good breakfast, helpful staff, clean, comfortable rooms.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 19 Feb 2024
Hi Lucinda,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel to be a great value, especially with the complimentary Wi-Fi, satisfying breakfast, and helpful staff. Maintaining cleanliness and providing comfortable accommodations are top priorities for us, and we're delighted that you enjoyed our rooms. Your satisfaction is our ultimate goal, and we look forward to welcoming you back for another enjoyable stay whenever your travels bring you our way!Sincerely,Customer Care Team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, quiet, Comfortable bed.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 19 Feb 2024
Hi John,We're delighted to hear that you enjoyed a clean, quiet stay with us and found our beds comfortable! Providing a peaceful and restful environment is essential for our guests, and we're thrilled that we could meet your expectations. Your comfort is our priority, and we hope to welcome you back for another relaxing stay in the future!Sincerely,Customer Care Team

8/10 Good

C Amy

Liked: Cleanliness, amenities, property conditions & facilities
Warm breakfast and a lot of changes.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Feb 2024
Dear Guest,I'm glad to hear that you enjoyed our warm breakfast offerings during your stay. Your satisfaction is important to us, and we're constantly striving to make improvements based on guest feedback. We'll take your comments to heart and explore ways to enhance our breakfast options even further to ensure a delightful start to your day. Thank you for sharing your positive experience, and we look forward to exceeding your expectations during your next visit.Sincerely,Customer Care Team

10/10 Excellent

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, nice shower, affordable price. I would stay again. Breakfast was good. Only downside was no restaurants close by we could walk to. Otherwise a good location close to freeway.
Stayed 1 night in Feb 2024
Response from Nancy on 12 Feb 2024
Hello Michael, Thank you so much for your awesome feedback! I am so glad to hear that you enjoyed your stay with us. I will share your comments with the team which I am sure will be delighted by your remarks.

6/10 Okay

Jesse

Travelled with partner
Liked: Property conditions & facilities
Me And my fiance Accidentally left a bag in the bathroom with our bathroom stuff in it. And when we came back to get it, we asked the front desk and they told us they didn't have it. I wouldn't recommend staying at this property because the staff is not honest.
Stayed 2 nights in Feb 2024
Response from Nancy on 12 Feb 2024
Hello Jesse, I am sorry to hear about your experience with us. After you came back the next day, we double checked our lost and found as well as asked our housekeeper that cleaned that room and unfortunately nothing was found. We hope you found your belongings and we would love to see you return soon.

2/10 Terrible

Jason

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Mathew Stuart

Liked: Staff & service
Disliked: Cleanliness
At checkin, the employee was very professional and friendly. The lobby was clean. Upon entering my room, if felt muggy and smelled like mildew. I noticed mold in the shower and in the overflow in the sink. I have no smoke dector installed, but the base that one would attach to is still on the ceiling. I found leftover take out in the refrigerator that I brought back up to the front desk to which I didnt really get a satisfactory response. I took a bunch of pictures of defects in the room. Maybe I see these things more as I am a Facilities Director at a large care facility., and they wouldnt bother most people. But for me it just shows a lack of care. An odd thing i saw was on a panel in the shower, the word "top" was written on it as if a direction when it was installed.? Idk. It was weird.The bed is comfortable at least, but the TV channels barely work, a lot of them dont come in.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 6 Feb 2024
Dear Mathew, thank you for taking the time to share your detailed feedback about your recent stay with us. We appreciate your kind words about our check-in process and lobby cleanliness. However, we sincerely apologize for the issues you experienced in your room, including the mildew smell, mold, and missing smoke detectors. This is not reflective of our usual standards, and we will be sharing these concerns with our housekeeping and maintenance teams to ensure they are rectified promptly. We understand the importance of providing a comfortable and well-maintained environment for our guests, and your feedback helps us improve. Regarding the odd writing on the shower panel, we will investigate this matter further. We are also sorry for the inconvenience with the refrigerator and TV channels. Please know that your satisfaction is our top priority, and we will use your comments to make necessary improvements. We hope you will consider giving us another chance in the future to provide you with the exceptional experience you deserve.Sincerely,Customer Care Team

8/10 Good

Richard, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is on the "modest cost" side but clean and with well-lit parking. The check-in staff was a bit rude, but the breakfast staff made up for it. Large room, shower with glass doors and well appointed soaps. Typical breakfast with nice selection of fruits, etc.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 6 Feb 2024
Dear Richard, thank you for choosing to stay with us and for sharing your feedback. We appreciate your positive comments about our clean and well-lit property, spacious rooms, and the amenities provided, such as the glass door shower and quality toiletries. However, we sincerely apologize for any perceived rudeness during the check-in process. We understand the importance of friendly and attentive service, and we will handle this with our staff to ensure a more welcoming experience for all guests. We're pleased to hear that the breakfast staff made a positive impression, and we're glad you enjoyed the breakfast selection. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even better experience.Sincerely,Customer Care Team

8/10 Good

Shiyou

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer Care Team on 2 Feb 2024
Dear Shiyou, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Sincerely,Customer Care Team

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Needs better lighting
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Steven, thank you for sharing your feedback with us. We appreciate your input regarding the lighting in our hotel, and we will certainly consider this as we strive to enhance our guests' experience. Our team is dedicated to ensuring that our facilities meet the needs and preferences of our guests, and your feedback helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Sincerely,Customer Care Team

4/10 Poor

Deborah

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The TV background noise made the freeway noise tolerable. All the shampoo, body wash and conditioner bottles were empty. Had to wait an hour for the hotel staff to bring it to us. Overall I would not stay there again.
Stayed 4 nights in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Deborah, thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the empty shampoo, body wash, and conditioner bottles and the delay in replenishing them. This does not meet our usual standards of service, and we have handled this issue with our housekeeping and front desk teams to ensure it does not happen again in the future. We understand your frustration and regret that we were unable to meet your expectations on this occasion. If you would like to discuss your experience further or if there is anything else we can assist you with, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Sincerely,Customer Care Team

6/10 Okay

Cheryl

Travelled with group
The floor felt sticky.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Cheryl, thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the sticky floor in your room. Please rest assured that cleanliness is of utmost importance to us, and we have handled this issue with our housekeeping team to ensure that all areas of the hotel are thoroughly cleaned and maintained to our high standards. We appreciate your feedback as it helps us improve our services for future guests. If there is anything else we can assist you with, please don't hesitate to let us know.Sincerely,Customer Care Team

6/10 Okay

Rob

Only eggs no meat bacon or sausage
Stayed 1 night in Jan 2024
Response from Nancy C. on 27 Jan 2024
Hello Rob, Thank you for your review, we are sorry we do not provide a meat choice in our breakfast but, we have included eggs and waffles. We will take your feedback into consideration, thank you again.

8/10 Good

phyllis

Liked: Amenities
Very clean
Stayed 1 night in Jan 2024
Response from Nancy C. on 27 Jan 2024
Hello Phyllis,Thank you so much for your great review, we definitely appreciate it! We hope to see you back soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Dear David, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Sincerely,Customer Care Team

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Dear John, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Sincerely,Customer Care Team

10/10 Excellent

Patricia

Travelled with partner
Close to very cool downtown area. Check I was a piece of cake. I accidentally left my wallet at check in and desk person immediately called room. Room is clean, quiet, and the beds are amazing. This is a GREAT value for a comfortable stay.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 12 Jan 2024
Dear Patricia, we're thrilled to hear that you found our hotel close to a very cool downtown area and that the check-in process was smooth for you. It's great to know that the staff was attentive and took quick action when you accidentally left your wallet. We're also pleased to hear that the room was clean and quiet, and the beds provided a comfortable night's sleep. If there's anything else you'd like to share or if there are ways we can make your future stays even more enjoyable, please feel free to let us know. We appreciate your positive feedback and look forward to the opportunity to welcome you back. Thank you for choosing our accommodations! Sincerely,Customer Care Team

10/10 Excellent

Annamaria

Stayed 1 night in Jan 2024
Response from Customer Care Team on 31 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Monica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Could be cleaner
They have update at some point. The bed was good. The door wouldnt LOCK, just the hasp to close. The bathroom was wiped, but need a cleaning. Big glob of toothpaste on the sink faucet, when we got there. NOT mine! The shower need a good scrubbing.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 12 Jan 2024
Dear Monica, we appreciate your feedback about the updated features and the comfort of the bed during your stay. However, we apologize for the issues you encountered with the door lock and the cleanliness of the bathroom. Your comments are important, and we'll use them to handle these concerns and ensure improvements are made. If there's anything else you'd like to share or if there are ways we can make your future stays more enjoyable, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back under improved circumstances. Thank you for choosing our accommodations!Sincerely,Customer Care Team

8/10 Good

Gaylord

The rooms were recently updated and they are clean, the staff was very helpful, and it was a very good value for the money. I couldn’t get the TV to work, but they offered to come fix it but we were leaving. Try not to stay on the freeway side because it’s very noisy obviously from the freeway noise but it’s not their fault.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 11 Jan 2024
Dear guest, we're pleased to hear that you found the recently updated rooms clean, and the staff very helpful during your stay. It's great to know that you felt it was a very good value for the money. We apologize for any inconvenience caused by the noise from the freeway side. We understand that external factors can impact the overall experience, and we appreciate your understanding. Thank you for bringing it to our attention, and we'll take note of your feedback for future consideration. If there's anything specific you enjoyed or if there are ways we can make your future stays even better, please feel free to let us know. We value your feedback and look forward to the opportunity to welcome you back in the future. Thank you for choosing our accommodations.Sincerely,Customer Care Team

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean hotel and friendly staff.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 9 Jan 2024
Dear Gary, thank you for your positive feedback! We are delighted to hear that you found our hotel clean and our staff friendly. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back on your next visit.Sincerely,Customer Care Team

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The shower was modern and in good shape. Our room faced the freeway. It was very noisy. A white noise machine was in the room but did not help enough. Every step the upstairs occupant took was heard. There were unmentionable stains on the ottoman and its chair. The door and hardware was quite beat up.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 8 Jan 2024
Dear John, we appreciate you taking the time to share your feedback with us. While we're pleased to hear that you found our shower to be modern and in good shape, we sincerely apologize for the noise disturbances and cleanliness issues you experienced during your stay. This is certainly not the experience we want for our guests. Please know that we take your comments seriously, and we will share these concerns with our housekeeping and maintenance teams to ensure improvements are made. We understand the importance of providing a comfortable and enjoyable stay for our guests, and we regret that we fell short in this regard. We hope to have the opportunity to better serve you in the future.Sincerely,Customer Care Team