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Reviews of Albergo Cappello

3 out of 5
Albergo Cappello
Via IV Novembre 41, Ravenna, RA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 119 out of 157 reviews" "
Rating 8 - Good. 30 out of 157 reviews" "
Rating 6 - Okay. 6 out of 157 reviews" "
Rating 4 - Poor. 1 out of 157 reviews" "
Rating 2 - Terrible. 1 out of 157 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely inn, situated right in the centre of Ravenna. It is within walking distance to most of the major mosaics sites and is also close to Dante’s tomb. The room is itself was grand, with high wood-beamed ceilings, a stunning hand-blown glass chandelier, and restored 14th-century frescoes on the walls. The included breakfast was good and the staff were wonderful, very helpful and very professional.
Stayed 1 night in Feb 2024

10/10 Excellent

Julia, Villanova

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was delightful. This is a stately 15th century villa with marble staircases, crystal chandeliers and Renaissance-like windows with foldable wooden shutters that was built in 1468. There are original frescos on the wall.it is an easy walk from the train station and close to the famous Byzantine churches. The staff was very personable and accommodating.
Stayed 2 nights in Feb 2024

2/10 Terrible

Mark

Stayed 2 nights in Jan 2024

10/10 Excellent

alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
The hotel is very well positioned right in the city centre. It is a beautiful Palazzo with historical frescoes. It is clean and staff is kind and attentive. Definitely recommend
Stayed 1 night in Dec 2023

10/10 Excellent

Dmitri, Leawood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Father daughter trip to see Ravenna. Mosaics, Dante Alighieri, walkable old town. This hotel is 10 min walk from the train station. We walked, our luggage was light. The streets are bumpy so perhaps taking a taxi from the station would be good idea for some. The people at the hotel and restaurant are very friendly. Monica and Dora took great care of us, their English was excellent.
Stayed 3 nights in Dec 2023

10/10 Excellent

Brett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Dawn, coconut creek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. I dropped my credit card in lobby, they found it and called me to return it. So honest. Also, they helped us with getting taxi to port, but our credit card would not go thru. She used her own private card and they let us reimburse her. That was very trusting of her and not expected. So nice to see there are still honest, trusting people in this world.
Stayed 1 night in Oct 2023

10/10 Excellent

Julius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming hotel in the middle of the historic district of Ravenna. Breakfast was excellent. The staff was very friendly and helpful. The hotel has a bar and a very nice restaurant.
Stayed 3 nights in Oct 2023

10/10 Excellent

Laura Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What fun! Near everything a visitor wants to see, a wonderful restaurant, and in the center of a fun neighborhood.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the heart of a lovely city We couldn’t recommend more highly

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 1st trip to Italy. Dora and the rest of the staff were extremely helpful and accommodating. The hotel is dated back to Venetian times in Italy and was a real experience for my wife and myself. Prices were very were reasonable. Highly recommend this hotel if you're going to Ravenna.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Have valet parking for $20 per day. Easy walk to many sites, shopping, redtaurants, etc. Loved our stay and Ravenna.
Stayed 2 nights in Sep 2023

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

J L

Stayed 3 nights in Jul 2023

10/10 Excellent

GRAHAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic building in the heart of the town. Staff were all wonderful. Very helpful, especially in arranging our transportation.
Stayed 2 nights in Jul 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The sraff were very kind and helpful, and the property had a unique charm with historical significance. It was a great experience!
Stayed 1 night in Jul 2023

10/10 Excellent

Javier

Stayed 2 nights in Jul 2023

10/10 Excellent

Ryan

Stayed 1 night in Jul 2023

10/10 Excellent

nikolay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place
Stayed 1 night in Jun 2023

10/10 Excellent

Tyler, Highlands Ranch

Stayed 1 night in Jun 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and welcoming.
Stayed 1 night in Jun 2023

10/10 Excellent

Asya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just wonderful
Stayed 2 nights in May 2023

10/10 Excellent

elisabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A small, intimate hotel with an amazingly attentive staff, a truly terrific chef, in a beautifully renovated 14th century building. I wholeheartedly recommend Albergo Cappello!
Stayed 2 nights in Apr 2023

10/10 Excellent

Christina Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a charming place to stay, a stunning building and the owner and staff are extremely kind and helpful. A gem.
Stayed 1 night in Feb 2023

6/10 Okay

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Great, except parking is a nightmare
The hotel was nice, but the parking is very difficult and stressful, after finding the hotel + double parking she gave us wrong directions + we drove around streets we weren't supposed to be on + finally had to just pay for valet parking, which was $20 a day.
Stayed 1 night in Dec 2022
Response from Monica on 26 Feb 2023
Dear Mister Derek,we are sorry for the inconvenience caused by parking but it is always our concern to send directions to get to the hotel and to park everything in great detail at the time of bookingBest regards Monica

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Staff was great, extremely helpful and accommodating. Delicious breakfast included as part of our stay.

10/10 Excellent

Timothy

Stayed 4 nights in Oct 2022

10/10 Excellent

Keith

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a 500 year old mansion converted to be the first hotel in Ravenna. Impeccably clean and comfortable. Great staff and food. Wonderful location
Stayed 1 night in Oct 2022

10/10 Excellent

brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice hotel
Stayed 1 night in Oct 2022

10/10 Excellent

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is fabulous with chandeliers of glass from Venice and renaissance frescoes on our suite room. Very clean and welcoming. I will definitely stay here again!
Stayed 1 night in Oct 2022

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a lovely and very large room in this historical building; unfortunately the shower was not up to the same standards (we had to ask for the drain to be unclogged, it was difficult to get the water hot enough for a truly pleasant shower, and the shower doors leaked onto the bathroom floor). And I would have appreciated a kleenex box in the room. But I nonetheless recommend the Albergo Capello highly, both for its historical building and its excellent location in the historic center of Ravenna. And the staff was very friendly.
Stayed 2 nights in Sep 2022

10/10 Excellent

Lisa

Stayed 1 night in Sep 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ravishing Ravenna
This is a lovely hotel in a Renaissance building; the staff are friendly, efficient and helpful and speak good English. It has an excellent restaurant and it is superbly situated in the centre of the old town, very near other excellent restaurants. And near the most wonderful mosaics in the world - there are 8 UNESCO world heritage sites in Ravenna
Stayed 2 nights in Sep 2022

10/10 Excellent

Olivier

Stayed 1 night in Aug 2022

10/10 Excellent

vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel, well located with several ammenities. Excellent value for the price.
Stayed 1 night in Aug 2022

10/10 Excellent

Karen, Clovis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and staff!
Stayed 1 night in Jul 2022

6/10 Okay

Leo

Travelled with group
Liked: Staff & service
Friendliness of staff Room was too small Elevator was out of order AC was a bit limited Good breakfast
Stayed 2 nights in Jul 2022

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in historic villa in the very centre of the city. All the major sites are within a few minutes walk. Parking was easy. Pull up in front of the hotel and they will tell where to park, or for a fee park it for you. All staff were lovely and food delicious.
Stayed 2 nights in Jul 2022

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a castle that was remolded into a hotel. I loved staying there. Old world charm with modern finishes.
Stayed 1 night in Jul 2022

10/10 Excellent

Alev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an amazing experience. The building, room, location all are so beautiful!
Stayed 1 night in Jul 2022

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Disappointed
Although it was a unique hotel experience with pretty rooms and lobby, we were disappointed. The overhead chandelier was pretty but was intense as only light in room. Lamps would be nice. The AC was practically nonexistent. We were sweating all night and had to open the windows. It was a bit loud at night from the restaurants by hotel. We had some trouble communicating with staff, but i dont failt them for that.
Stayed 1 night in Jun 2022

10/10 Excellent

TOBY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In June 2022, our cruise line required COVID testing 48 hours prior to sailing. Because we were in international transit 2 days before departure, we used telehealth testing. Getting a printed copy of the results from our cell phone were very difficult in a foreign country. The hotel staff came to the rescue!
Stayed 1 night in Jun 2022

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location with historic charm.
Stayed 1 night in Jun 2022

10/10 Excellent

Magdalena Andreea

Liked: Cleanliness, staff & service
Super !
Stayed 3 nights in May 2022

8/10 Good

Mardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in town center close to restaurant and shopping
Stayed 1 night in Jan 2022

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner and staff were very helpful in getting train reservations changed.
Stayed 2 nights in Oct 2021

8/10 Good

Judi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old World charm
We loved the location of this hotel. It is in the pedestrian area, close to the activity of Piazza del Popolo. The parking was pretty easy once explained at checkin. The lot associated with the hotel was a short walk away and the attendant was very friendly. We didn't take the car out during our stay and we felt it was very safe. The building is a beautiful old residence. The breakfast was really lovely and we enjoyed sitting in the dining room each morning. Our room and bathroom were both vey clean, and very large. The bed was comfortable, but the other furnishings in the room were pretty worn. We couldn't even sit on the sofa because in sank in so badly. Covid precautions were maintained. Overall, would recommend as long as you can look past the tattered furnishings in the rooms.
Stayed 2 nights in Sep 2021

10/10 Excellent

Lenore, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location superb, building lovely (alas elevator was broken), rooms pleasant. Price fine. Top recommendation.
Stayed 3 nights in Sep 2021