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Reviews of Homewood Suites by Hilton Raleigh/Cary

3 out of 5
Homewood Suites by Hilton Raleigh/Cary
100 Macalyson Ct, Cary, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 464 out of 810 reviews" "
Rating 8 - Good. 225 out of 810 reviews" "
Rating 6 - Okay. 71 out of 810 reviews" "
Rating 4 - Poor. 24 out of 810 reviews" "
Rating 2 - Terrible. 26 out of 810 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Carletta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quaint!
Stayed 2 nights in Mar 2024

8/10 Good

Nichole

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We were really impressed by this hotel. We travel frequently, but it was our first time with this chain. Our room was clean and comfortable. Breakfast was terrific. Customer service was fabulous. Will look for other Homewood Suites to try.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Mar 2024

10/10 Excellent

Morgan

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The staff was exceptional and they were very welcoming to my dog and myself. They were very helpful when I had questions. It was just an amazing stay and I would definitely come back especially since the nail spa that I went to did an amazing job on my nails and I might need to come back for a fill-in. The nail shop is called Bliss Nails and Spa if anyone is wondering
Stayed 2 nights in Feb 2024

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and clean. Throughly enjoyed!
Stayed 1 night in Feb 2024

4/10 Poor

Charkaria

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Edith, Clifton Park

Staff is very friendly. Layout of the property is great. Room need up keep especially furniture.
Stayed 1 night in Feb 2024

8/10 Good

Larry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Anita, Cornelius

Stayed 1 night in Jan 2024

10/10 Excellent

Cindy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and pet friendly accommodations. Easy parking in quiet area near businesses.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness
Sub Par
Little less than I expected, bedding, mattresses, breakfast, dirty common area bathrooms…not services. Sub par for what I paid.
Stayed 3 nights in Dec 2023

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cary
Really good.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Ruben

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property needs a total makeover. I think the hotel is at least thirty years old and it shows. Breakfast meal could be better.
Stayed 1 night in Dec 2023

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at the property.
Stayed 1 night in Dec 2023

10/10 Excellent

Amelia

Stayed 1 night in Dec 2023

10/10 Excellent

staci

Stayed 1 night in Dec 2023

10/10 Excellent

maxwell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aesthetically pleasing area
Stayed 1 night in Dec 2023

10/10 Excellent

Lalit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Kyla, Mount Airy

Travelled with family and small children
The room had a horrible smell and the property has really gone down hill since we stayed her the last time. We had to spray our room with Lysol! The outside and lobby were nice but everything else not so much!!
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, amenities
Needs some slight updating. Just wear and tear on the place. Beautiful entrance and area around the hotel yard. Would stay again
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Travelled with family
Liked: Amenities, property conditions & facilities
Very nice breakfast
Stayed 1 night in Dec 2023

8/10 Good

JD

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quaint, and comfortable. Will stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Nice setting.
Stayed 1 night in Nov 2023

8/10 Good

Christina, ROUND HILL

Travelled with family
Liked: Staff & service, amenities
The property needs to be renovated. The exterior of the hotel needs a good power washing and the pool needs to be cleaned and covered. The top part of the bridge is damaged. In general it looks like it is falling into disrepair. The speed bumps need to be painted because you can't really see them. The hotel furniture and beds are also old. Not the most comfortable to sit or sleep on. However, the staff were all really friendly and they all seemed close. Almost like family. So it was a warm environment. It had everything we needed and we would consider staying there again.
Stayed 2 nights in Nov 2023

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Dayle

Liked: Cleanliness, staff & service
Beautiful grounds and lobby. The rooms could use an update
Stayed 1 night in Nov 2023

10/10 Excellent

Audrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
This is a great place!! Feel safe and comfortable. Lots of room!! Check in was easy and welcoming. Will put this on my list for return stays!!
Stayed 1 night in Nov 2023

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Will definitely be back. Very pleased with our stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Appreciated the thoughtful addition of a shower mat.
Stayed 1 night in Oct 2023

10/10 Excellent

Mihye

Stayed 1 night in Oct 2023

8/10 Good

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property seemed to be in need of repair
Stayed 3 nights in Oct 2023

6/10 Okay

Rachael

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023

2/10 Terrible

Janis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room wasn't ready for check in time and waited one hour & 15 minutes.Then offered another room that they said was the same suite type so we took it. It was like being in a dungeon. Bugs & to top it off toilet didn't work in the morning. Was told no plumber was there . Guy from front desk desk came & tried to fix it, but we couldn't use it. Never offered us another room or refund. A disaster of a stay!
Stayed 1 night in Oct 2023

2/10 Terrible

Jonathan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs twice!
There were bed bugs in the first room. I was moved to a second room for the next night which also had need bugs. So I had to sleep in full clothing. Because I booked through hotels.com I was told I could not get a refund or transfer. So I booked a new hotel for the remainder of my stay.
Stayed 5 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Unmet Expectations
Overall, our 3 night stay was pleasant; room was clean and staff was kind. However, my expectations based on the description online were higher than what reality was. Just another average hotel with the same breakfast bar items. The room was quite small and the pillows flattened as soon as you laid down on them. I asked several times for 4 extra pillows and they kept saying they’d bring them, but never did. Twice I was able to get 1 small pillow from the desk, which both times were without a pillow case. With the name Hilton and the slightly higher rate, I guess I expected a little more from the hotel.
Stayed 3 nights in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting and Unsanitary
DO NOT STAY HERE. Arrived for check-in and went up to check the room prior to bringing my luggage. Room odor was immediately apparent upon walking into the room; poor air filtration, combined with odors which resembled urine, smoke and pets. Proceeded to check the bed and discovered bed bugs. Immediately left the room and requested another, only to find the exact same circumstances in the second room. Hotel concierge was completely unphased when I relayed my distress and discoveries, only stating a dismissive ‘sorry’ as I frustratingly left the premises. Never experienced such a disgusting hotel in my life. Health inspectors need to pay a visit.
Stayed 3 nights in Oct 2023

4/10 Poor

Paula

Stayed 1 night in Oct 2023

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay very much!! Elevator was out on one side but staff was very apologetic and accommodating.
Stayed 2 nights in Oct 2023

6/10 Okay

Donna

Stayed 1 night in Oct 2023

10/10 Excellent

melissa

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Beautiful place in a secluded quiet area but close to everything we needed. From was prefect. Only concern was lack of lighting in parking lot making it difficult going in and out at night. But overall, this is a very nice place, highly recommended.
Stayed 2 nights in Oct 2023

4/10 Poor

Lisa

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Our toilet flooded and water pumped out everywhere . We had to leave without sa shower in the morning.
Stayed 1 night in Oct 2023

8/10 Good

Clair

Stayed 1 night in Sep 2023

8/10 Good

Nancy

Stayed 1 night in Sep 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast presentation ladies were very cheerful.
Stayed 1 night in Sep 2023

6/10 Okay

Jillian

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an older facility but is very well maintained. Easy access off and onto the highway. Several breweries nearby (3 less than 15 minutes away) if you’re a craft beer fan. I’ve stayed here multiple times over the years and have never been disappointed.
Stayed 1 night in Sep 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023