First, I was not made aware till I arrived that there was a pet fee. Second, every person who checked in, other than myself, received a bag with 2 bottles of water and a bag of chips. Once they knew we had a dog, they switched our room and when we went to find it, we had to use process of elimination because there wasn’t a room number on our room! The phone in our room wasn’t even working and my daughter had to pull things out and found that the cord was not plugged to the handpiece. When at breakfast, we heard another woman complain of the same issue. Breakfast area wasn’t very clean and very limited choices for a “hot” breakfast! Anytime we came down to the desk, we could never see anyone because they weren’t at the desk and door was closed to where they didn’t know anyone was standing there waiting. Overall this place was not a great place to stay!