We're delighted you appreciated our convenient location. Thank you for your positive review!

Thank you for taking the time to share your feedback about your recent stay with us. We truly value our guests' opinions as they help us identify areas where we can improve and enhance the overall experience for future visitors.We apologize for the inconveniences you encountered during your stay. We understand that a musty smell in the room, a damaged desk chair, and a lopsided mattress are certainly not the kind of experience we want our guests to have. Our maintenance team is already addressing these issues to ensure that they don't recur.Regarding the noise disturbance from the guests above, we sincerely apologize for the inconvenience this caused. We encourage our guests to report any disturbances to our front desk, and we will do our best to address the situation promptly.We're glad to hear that you found our staff to be accommodating and friendly. However, we are disappointed to hear that we couldn't find a suitable replacement for the chair during your stay. We are now working on updating and maintaining our furniture inventory to prevent such issues in the future.Regarding the coffee offered, we understand that the overall condition of the room affected your experience, and we apologize for that. Rest assured, we are committed to making improvements to ensure a more appealing and comfortable stay for our guests.Once again, thank you for bringing these matters to our attention. We take your feedback seriously, and it will undoubtedly help us make the necessary improvements to deliver a better experience for all our guests. If your travels bring you back to the area, we would be grateful for the opportunity to provide you with a more enjoyable stay.

Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your stay at our hotel. Your comments regarding the smell of stale cigarettes and mold, as well as the condition of the bed and carpet, are concerning to us. Maintaining a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations.We understand the importance of a good night's sleep, and we apologize for the discomfort you encountered with the bed. We are continuously working on upgrading our facilities to ensure our guests have a pleasant stay, and your feedback will be taken into serious consideration.We are pleased to hear that our staff was able to fulfill your request for a crib. Our team strives to provide excellent customer service and make our guests' stay as comfortable as possible. However, we understand that this alone does not compensate for the other issues you encountered.Please be assured that your feedback has been shared with the relevant departments so that appropriate measures can be taken to address the issues you mentioned. We appreciate your valuable input as it helps us identify areas where we can improve and enhance our guests' experience.