Reception

Reviews of Microtel Inn & Suites by Wyndham Quincy

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 308 out of 980 reviews" "
Rating 8 - Good. 344 out of 980 reviews" "
Rating 6 - Okay. 163 out of 980 reviews" "
Rating 4 - Poor. 91 out of 980 reviews" "
Rating 2 - Terrible. 74 out of 980 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mckenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Mckenzie,We're delighted to hear you enjoyed your stay with us. Your positive feedback is truly appreciated. We strive to provide exceptional service to all our guests. If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back in the future.

10/10 Excellent

Mckenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Mckenzie,We are thrilled to hear that you enjoyed your stay with us! We strive to provide a great experience for all our guests. Your feedback is truly appreciated. If you have any more comments or suggestions, feel free to reach out to us.

10/10 Excellent

Mckenzie

Stayed 1 night in Feb 2024
Response from Manager on 24 Mar 2024
Hello Mckenzie,We are thrilled to hear you had a wonderful stay with us! We hope to welcome you back again soon for another fantastic experience.

2/10 Terrible

Jeffrey, Portland

Disliked: Cleanliness, amenities, property conditions & facilities
Very loud location , lack of common hotel amenities such as in room coffee maker, weak WiFi, no acceptable dining options nearby.
Stayed 6 nights in Feb 2024
Response from Manager on 6 Mar 2024
Hello Jeffrey, We appreciate your feedback and regret any inconvenience caused during your stay. Our location is vibrant yet bustling, offering a unique experience. The hotel aims to provide a comfortable stay and additional amenities can be requested. We encourage guests to inquire about our dining recommendations to enhance their stay.

6/10 Okay

Ted

Very plain rooms
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Ted, We appreciate your feedback regarding the room decor and will share your comments with our team for future improvements. We hope you were able to enjoy our other hotel amenities during your stay. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Georges

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Georges,We are delighted to hear that you had a fantastic stay with us! We hope to welcome you back soon for another memorable experience.

10/10 Excellent

LaShaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello LaShaye,We are delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future for another excellent stay!

6/10 Okay

Dashonia

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Dashonia, We appreciate you choosing our hotel for your stay! If there's anything specific you'd like to share about your experience, please don't hesitate to reach out to us. We hope to welcome you back soon for an even better stay!

6/10 Okay

Donna

Liked: Staff & service
Disliked: Property conditions & facilities
The furniture in our suite was in terrible shape. It looked like it came from a second hand shop. The bar height table was so wobbly it was difficult to use for work. I asked for a different room and that table was just as bad. I think tightening the screws would help a great deal. In my son's adjoining room, the bed cover was yellow rather than bright white. This place needs great deal of maintenance.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Donna, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for any inconveniences you experienced with the furniture in your suite. We appreciate your suggestion to tighten the table screws and will address this with our maintenance team. We also apologize for any disappointment with the bed cover in your son's room. We strive to provide a comfortable and enjoyable stay and we will take your comments into consideration for future improvements.

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
everything was just fine
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello WILLIAM,Thank you for taking the time to share your feedback. We truly appreciate your kind words and are delighted to hear that you had a satisfactory experience during your stay. We strive to provide exceptional service to all our guests and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Logan,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another exceptional stay!

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel. Within minutes (pool closed, smell of cigarettes, run down interior, stains on walls and bedding) it was evident that what was sold to me on Expedia is not what I was buying. Their photos do not accurately portray their property. They are perpetuating fraud, and Expedia is complicit by continuing to list them as a safe option for travelers. I believe they are generating fake reviews to keep their score higher. Given the horror stories among recent posts, I don’t believe it possible they could receive 5-star ratings. Their business model is “flypaper,” they catch a sucker in their trap, get your credit card at check-in, and enforce their no cancellation policy. Expedia, please investigate this business, and don’t let them take advantage of more people.
Stayed 3 nights in Feb 2024
Response from Manager on 8 Feb 2024
Hello William, Thank you for bringing your concerns to our attention. We understand that your experience fell short of your expectations, and we apologize for any inconvenience you encountered during your stay. We take guest feedback seriously and continuously strive to improve our services. We encourage you to reach out to our management team directly to discuss your specific experience in more detail. Your feedback will greatly assist us in addressing any areas that may need improvement.

4/10 Poor

Wendie

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 8 Feb 2024
Hello Wendie, We're sorry to hear that your stay with us did not meet your expectations. We value your feedback and would appreciate it if you could please reach out to our hotel directly, so we can address any specific issues or concerns you may have experienced during your stay.

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Still under some renovations
Stayed 1 night in Feb 2024
Response from Manager on 7 Feb 2024
Hello Sam, We apologize for any inconvenience caused by our ongoing renovations. Your feedback is important to us as we strive to improve our facilities for future guests. We appreciate your understanding and hope to welcome you back in the future for a better experience.

6/10 Okay

Austin

Travelled with partner
Pool has been out of service since November.
Stayed 2 nights in Jan 2024
Response from Manager on 25 Jan 2024
Hello Austin, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the pool being out of service during your stay. We understand the importance of offering all our amenities to guests and we are working diligently to resolve this issue. We appreciate your feedback and hope to welcome you back in the future when the pool is fully operational.

6/10 Okay

Huoy

Liked: Cleanliness, staff & service
The hallway carpet new. The building looks new. The staff are friendly. Our room is small. There was hardly any room to move around. No coffee and coffee pot.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Huoy, Thank you for sharing your feedback with us. We are glad to hear that you found our staff friendly and noticed the new hallway carpet. While our rooms may be compact, we strive to provide a comfortable stay for all our guests. We apologize for any inconvenience caused by the absence of a coffee pot and will take your comments into consideration for future improvements.

10/10 Excellent

Priscilla

Stayed 5 nights in Dec 2023
Response from Manager on 17 Dec 2023
Hello Priscilla,Thank you so much for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations. If you have any further feedback or comments, please don't hesitate to reach out to us directly. We hope to welcome you back in the near future for another great stay!

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Room and bathroom was clean and the bed was comfortable. I've stayed here twice and I've had no issues.
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Toni,Thank you for choosing to stay with us again. We're delighted to hear that you found the room and bathroom to be clean, and the bed comfortable. We appreciate your loyalty and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Daniel,We are thrilled to hear that you had an amazing experience during your stay with us! Your satisfaction is our top priority and we are glad that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
eassy check-in friendly staff
Stayed 2 nights in Nov 2023
Response from Manager on 23 Nov 2023
Hello John,Thank you for your kind feedback regarding the smooth check-in process and the friendly staff. We will definitely share your compliments with our team. We strive to provide exceptional service to all our guests and are delighted that you had a positive experience. We hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check-in, friendly staff
Stayed 1 night in Nov 2023
Response from Manager on 23 Nov 2023
Hello John,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our check-in process to be convenient and our staff to be friendly. We strive to provide exceptional service to all our guests. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
River Trip
Nice hotel in an easy-to-access location. Close to downtown with nice views of the river. There is a great barbecue restaurant next to it. There was a large and loud party down the hall but I was far enough away that I could still rest.
Stayed 1 night in Nov 2023
Response from Manager on 23 Nov 2023
Hello David,Thank you for choosing our hotel for your stay and for sharing your feedback. We're glad to hear that you enjoyed our convenient location and the beautiful views of the river. We apologize for any inconvenience caused by the party noise, but we're pleased that it did not disrupt your rest. Feel free to reach out to our management team if you have any further concerns.

8/10 Good

Gillian

Travelled with family
Liked: Cleanliness, staff & service
The hotel is basic, comfortable, and convenient. The rate was reasonable, and the staff was friendly.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Gillian,Thank you for choosing to stay with us and for sharing your positive feedback. We're delighted to hear that you found our hotel to be comfortable and convenient. Our team takes pride in providing friendly service, and we're glad that they made your stay enjoyable. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Doris

Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello Doris,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had such a wonderful experience with us. We hope to welcome you back in the near future.

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy and quick check-in, friendly staff
Stayed 2 nights in Nov 2023
Response from Manager on 16 Nov 2023
Hello John,Thank you for taking the time to share your positive check-in experience. We strive to provide efficient and friendly service to all of our guests. We appreciate your compliments and hope to welcome you back for another enjoyable stay in the future.

6/10 Okay

Brytnee

Liked: Cleanliness
Disliked: Room comfort
Creepy Vibe & Uncomfortable Bed
Hotel room is mid…. Got a creepy someone is watching you with camera vibes and the bed is AWFUL! Soooooo uncomfortable! Jacuzzi tub in the room is nice, room is huge and great for maybe a bday party or something if you’re a local.
Stayed 1 night in Nov 2023
Response from Ryan - General Manager on 11 Nov 2023
Thanks for your review but as a reminder please do not encourage or give the idea of holding a birthday party or any parties in the room as it causes inconvenience to all guests and staff

8/10 Good

Ellen

Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Ellen,Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconveniences you may have experienced during your stay. We strive to provide our guests with the best possible experience and will use your feedback to improve our services. We recommend reaching out to our management team directly to discuss your concerns further.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Hello Tamara,Thank you for taking the time to leave a 5-star review of our hotel. We are delighted to hear that you had a wonderful experience during your stay. We hope to have the opportunity to welcome you back in the future for another 5-star stay.

6/10 Okay

Alan

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Hello Alan,Thank you for taking the time to share your outstanding rating! We are thrilled to hear that your stay exceeded expectations. Your satisfaction is our top priority and we hope to have the pleasure of welcoming you back in the future.

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
Spacious room. Wife loved the jacuzzi tub.
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Hello Stephen,We're delighted to hear that you and your wife enjoyed the spacious room and the jacuzzi tub. Thank you for choosing our hotel and we hope to welcome you both back soon!

8/10 Good

philip

Travelled with pets
Liked: Staff & service
For a hotel that is pet friendly you did not seem to have any close and safe places for the dogs to relieve themselves. We used the gravel portion of the parking lot with cars coming in and out
Stayed 1 night in Oct 2023
Response from Manager on 16 Oct 2023
Hello philip,We apologize for any inconvenience caused. We appreciate your feedback and will take it into consideration as we strive to improve our pet-friendly amenities.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, safe reasonable price for an overnight stay during a road trip
Stayed 1 night in Oct 2023
Response from Manager on 18 Oct 2023
Hello Joseph,Thank you for your positive feedback! We strive to maintain a clean and safe environment for our guests, while also offering competitive prices. We hope you had a great road trip and look forward to welcoming you back in the future.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 9 Oct 2023
Hello Margaret,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

timothy

Stayed 2 nights in Oct 2023
Response from Manager on 29 Oct 2023
Hello timothy,Thank you for your positive rating! We are happy to hear that you had a good experience at our hotel. We hope to welcome you back soon.

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 9 Oct 2023
Hello Joyce,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine. We just would of liked pillows less hard/high. Overall would stay again.
Stayed 1 night in Sep 2023
Response from Manager on 5 Oct 2023
Hi Kimberly,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was Good!
The hotel rooms need to be updated. Room was clean and comfortable. Morning breakfast was as good. For the price everything was good.
Stayed 2 nights in Sep 2023
Response from Manager on 5 Oct 2023
Hello Craig,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our breakfast and comments about our price. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

4/10 Poor

Linda

Travelled with partner
Disliked: Staff & service
Had a problem with the toilet getting stopped up in our room. Not overloaded just backed up. When we called the front desk they told my husband to come down and get the plunger and do it himself. Rough area of town. Hotel next door was closed and was more of a rat trap and home for vagrants.
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello Linda ,Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

4/10 Poor

Jessica

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We asked for more pillows because the 3 we were given were small. When he brought new pillows the pillows did not have pillow cases on them. The AC unit made noises throughout the night even when it wasn’t running. Everything about the hotel was the cheapest quality. Worst hotel we have ever stayed at.
Stayed 1 night in Sep 2023
Response from Manager on 28 Oct 2023
Hello Jessica,We apologize for the inconvenience caused during your stay. Rest assured, we have taken note of your concerns and will address them with the relevant departments to ensure a better experience in the future. We appreciate your feedback.

8/10 Good

Samuel

Stayed 1 night in Sep 2023
Response from Manager on 21 Oct 2023
Hello Samuel,Thank you for your feedback! We appreciate your rating and hope to welcome you back soon.

8/10 Good

Justin

Stayed 2 nights in Sep 2023
Response from Manager on 15 Oct 2023
Hello Justin,Thank you for your positive feedback! We are glad you enjoyed your stay at our hotel. We look forward to welcoming you back soon!

6/10 Okay

GREG

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hello GREG, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Hello matt,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in a room that had an amazing panoramic view of the Mississippi river. The curtains were inoperable. All I could do was stand between the curtains and the window to enjoy the view.
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Dear Guest,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

6/10 Okay

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities
Convenient location
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Hello Scott ,Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

6/10 Okay

Sandra

Travelled with family
The front desk staff was not friendly at all. Barely spoke to me. Didn’t thank me. Same with the employee in the breakfast area. Not friendly at all. Our room smelled so bad. Someone definitely had been smoking in it before we checked in. I have asthma and had a hard time breathing in the room. The hotel in general just didn’t seem very clean.
Stayed 1 night in Sep 2023
Response from Manager on 20 Sept 2023
Hello Sandra ,We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

10/10 Excellent

Grace

Travelled with family
Liked: Amenities
Check in was quick. Property is clean and comfortable, would stay here again.
Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Hello Grace,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our property. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 9 Sept 2023
Hello Hope,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Manager on 9 Sept 2023
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

jo ann

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 6 Sept 2023
Hello jo ann,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.