Exterior
Check availability

Reviews of Zar Queretaro Hotel

2.5 out of 5
Zar Queretaro Hotel
Carr. Queretaro - SLP No. 11071, COL.PALMARES, Querétaro, QUE

Reviews

6.4
Rating 10 - Excellent. 65 out of 504 reviews" "
Rating 8 - Good. 157 out of 504 reviews" "
Rating 6 - Okay. 141 out of 504 reviews" "
Rating 4 - Poor. 79 out of 504 reviews" "
Rating 2 - Terrible. 62 out of 504 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Ronald

Travelled with pets, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
They couldn’t find reservation. Even though I had copy of confirmation
Stayed 1 night in Nov 2023

10/10 Excellent

Deborah

Stayed 1 night in Sep 2023

8/10 Good

IGNACIO

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was good except they only have 2 options for breakfast
Stayed 4 nights in Apr 2022

8/10 Good

Daniel

Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth it
place is close to the main plaza.
Stayed 1 night in Jan 2022

8/10 Good

Gladis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Gladis

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Great customer service but need a little cleaning.
Stayed 1 night in Aug 2021

4/10 Poor

JIm/Mary, Eriksdale, Mb. Canada

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
the hotel was / is very clean and the staff were great to deal with..... the beds are the worst-----most uncomfortable sleep----the beds were like sleeping on concrete...... also no hot water in the shower.....the issues we brought to the attention of the front desk staff
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Yvonne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Burgess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean
Stayed 1 night in Nov 2018

8/10 Good

Ramon, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice basic facilities, good for the price, well located for the North Queretaro area.
Stayed 1 night in Jul 2018
Response from Angel Ortiz Gerente Gral. on 24 Jul 2018
We hope you had an excellent stay. We look forward to your next visit

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Bed hard as a rock. Air conditioner made popping noises all night long. No hand towels or wash cloths. Remote for TV did not work. Entry key for room had to be reprogrammed at least once a day for the entire stay which required a trip to the front desk.. Breakfast which you pay for was awful. I will never stay here again. Expedia should remove this hotel from their line up.
Stayed 10 nights in Mar 2018

8/10 Good

Alan Gaston

Liked: Cleanliness, staff & service, property conditions & facilities
There were some pets (dogs) in some rooms

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I almost didn't stay here because there were a number of bad comments. I have nothing but good to say. It's new, clean, everything works. Fast internet, full breakfast and cheap (for Queretaro). Walking distance to the largest mall in Latin America. 15 min drive to the historic center. The young receptionist in the mornings was friendly, smiling and helpful. Thumbs up.

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel no swimming pool but close to the mall and nice eating places

4/10 Poor

Manuel, Houston

Disliked: Staff & service, property conditions & facilities, room comfort
cheap but not recomendable
hard couch, break shower, horrible breakfast

2/10 Terrible

Gerardo, Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
The hotel canceled our reservations for no reason, we had 3 rooms and ended up with only one available. They had no towels and there were mice in the rooms.

6/10 Okay

Rosamaria

2/10 Terrible

Hector, Mexico City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst "3" star hotel
Will never come back. The hotel has no elevator, the beds are like if you were lying on a rock and the pillows are the worst I've ever had. The worst part was that the hotel ran out of water and we weren't able to take a bath. The TV remote control didn't work and the rooms were very noisy.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

8/10 Good

Julio, Houston,TX

Liked: Cleanliness
Disliked: Property conditions & facilities
Could be better
The hotel is clean and seems very new, but there is no elevator so if you have a lot of luggage watch out, there are 5 floors. The beds are extra extra firm so if your used to a soft bed might not work for you. The shower in our room leaked water so the restroom flooded every time you took a shower, the staff is nice. Overall if your just wanting to have a place to sleep its fine, but not good for extended stays.

8/10 Good

Andy, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but far from the center of Queretaro.
Nice new hotel, but far from the center. Taxi from Central Bus Terminal cost 75 pesos.

6/10 Okay

Gustavo, Juarez

Liked: Cleanliness, staff & service, property conditions & facilities
accesible location
Clean and comfortable. No storing space available in rooms. Poor breakfast. Convenient location

6/10 Okay

Guillermo

Liked: Cleanliness, property conditions & facilities

2/10 Terrible

Don Julio19

Disliked: Cleanliness, staff & service, room comfort
Cheap and Poor Value
Staff was unfriendly. The continental breakfast was toast, coffee and powdered orange juice. The sound echoes down the hall. Far from everything.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel, new facilities
nice hotel for a short stay, although is far from the city center. If going with car is very comfortable

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but not for walk to tourism
The only issue was distance to downtown queretaro and local restaurant. Only way was either taxi or public tdansporatation which was uncomfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great experience staying there...I traveled with my wife and kids and all were very pleased.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
could not sleep
Hotel is nice and clean. rooms are connected to others with a door that does not isolate noise, geighbor was very noisy and we could not sleep.

6/10 Okay

Sergio, México

Disliked: Room comfort
Just enough
I think this hotel is great for emergencies only. It is very cheap and clean. The bed is too hard, the room door allow a lot of noise to enter inside, no elevator (3 floors),

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

luis rey

Stayed 4 nights in Mar 2024

2/10 Terrible

Flor

Disliked: Staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Nelther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buen hospedaje. Recomendable.
Stayed 1 night in Dec 2023

10/10 Excellent

Luis Alberto

Stayed 1 night in Dec 2023

6/10 Okay

ALEJANDRO

Stayed 1 night in Dec 2023

2/10 Terrible

Federico

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
AYÚDATE Y NO VAYAS
Primero nunca apareció la reserva, y luego que tuve que volver q pagar la noche, la verdad, no tiene nada bueno,. Es una de las peores experiencias q tuve , en 2015 había ido y no era tan tarrible
Stayed 1 night in Dec 2023

2/10 Terrible

Ulises

Stayed 1 night in Nov 2023

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BUEN COSTO, AMABILIDAD
Stayed 1 night in Nov 2023

4/10 Poor

Rafael Jaime

Stayed 1 night in Nov 2023

8/10 Good

Karime

Travelled with group
Liked: Amenities
Todo bien
Stayed 2 nights in Oct 2023

10/10 Excellent

Alejandro

Stayed 1 night in Sep 2023

4/10 Poor

MARTHA

Liked: Staff & service
ESTACIONAMIENTO NO CUBIERTO, NO SE HACEN RESPONSABLES DE LOS AUTOMOVILES
Stayed 1 night in Aug 2023

6/10 Okay

Antonio

Travelled with family
Liked: Cleanliness, staff & service
Solo falta dar mantenimiento y estandarizar las TV
La atencion de la recepcionista MUY buena al igual que la gente que te atiende en el desayuno, en la habitacion nos toco mala suerte ya que el acondicionador de aire estaba goteando y se hizo un charco de agua considerable, esto solo sucedio cuando encendimos el equipo. Se nos reubico inmediatamente en otra habitación pero la TV no era igual que la que teniamos originalmente que era SANSUI Smart TV por cierto excelente, la nueva no era smart y sin plataforma de entretenimiento, ni modo sin peliculas.....
Stayed 1 night in Aug 2023

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene TODO lo necesario para una estancia, donde el lujo no es menester. Concepto simple, muy bueno. - Sí que habría que agregar, servicio de caja fuerte en la habitación. * Precaución con la puntualidad en el servicio de taxi. No es confiable.
Stayed 2 nights in Aug 2023

6/10 Okay

Norma

Business traveller
Disliked: Room comfort
No hay teléfono en el cuarto, no hay toalla saliendo de la regadera
Stayed 1 night in Jul 2023

6/10 Okay

CARLOS

Stayed 1 night in Jul 2023