Terrace/patio

Reviews of Staybridge Suites Queretaro, an IHG Hotel

3 out of 5
Staybridge Suites Queretaro, an IHG Hotel
Carretera San Luis Queretaro, 10685, Colonia El Salitre, Querétaro, QUE

Reviews

8.8

Excellent

Rating 10 - Excellent. 166 out of 282 reviews" "
Rating 8 - Good. 70 out of 282 reviews" "
Rating 6 - Okay. 29 out of 282 reviews" "
Rating 4 - Poor. 7 out of 282 reviews" "
Rating 2 - Terrible. 10 out of 282 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Gerardo

Stayed 13 nights in Aug 2023

4/10 Poor

Toshiro

Disliked: Property conditions & facilities
In the past years it used to be a nice property but nowadays the hotel seems outdated, the furniture looks muddy and it smells bad. The breakfast was very limited and the food wasnt tasty at all. I would seriously consider another stay there!
Stayed 2 nights in May 2023

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Omar

Stayed 2 nights in Mar 2023

10/10 Excellent

Karina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Feb 2023

10/10 Excellent

Carlos

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

VICTOR ENRIQUE

Stayed 1 night in Jun 2022
Response from Diana Juárez / businessrewards / Staybridge Suites on 13 Jun 2022
Estimado Victor, Gracia por tomarse el tiempo en hacernos llegar sus comentarios, esperamos verle pronto de nuevo en esta su casa. Saludos

10/10 Excellent

Edna Lizeth

Travelled with group
Liked: Cleanliness, property conditions & facilities
El servicio es muy amigable y el desayuno esta bien
Stayed 1 night in May 2022
Response from Diana Juárez / businessrewards / Staybridge Suites on 23 May 2022
Estimada Edna, Gracias por tomarse el tiempo de hacernos llegar sus comentarios, la experiencia positiva de nuestros huéspedes siempre es motivo de orgullo. Saludos

10/10 Excellent

Yasmeen, Fort Worth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and polite. The property has great amenities and is very clean.
Stayed 1 night in Mar 2022
Response from Diana Juárez / businessrewards / Staybridge Suites on 3 May 2022
Dear Yasmeen, Thank you so much for your comments, we are pleased with your stay we hope to see you soon, greetings.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Leticia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Noe on 10 Dec 2021
Estimada Leticia. Muchas gracias por su preferencia y por su puntuación. Estaremos mejorando continuamente para ofrecerle un mejor servicio en el futuro. Saludos cordiales.

10/10 Excellent

Noe

Stayed 3 nights in Sep 2021

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En Queretaro
It was a nice family trip. We enjoyed the breakfast.
Stayed 1 night in Sep 2021
Response from Noe on 14 Sept 2021
Dear Diego. Thank you very much for choosing us and for your kind comments. We are glad that you enjoyed your stay with us. We look forward to the opportunity to serve you and your valued family in the future. Regards.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Maria on 17 May 2021
Hola. Gracias por tomarse el tiempo de puntuarnos. Esperamos verle pronto y en las deficiencias que no cumplimos, en su próxima estancia estén al 100. Saludos.

4/10 Poor

LEE

Stayed 3 nights in Feb 2021

10/10 Excellent

LILLYANA

Travelled with family
Liked: Cleanliness, room comfort
FIVE STAR FOR AS
it WAS AMAZING THE SERVICE WE ARE VERY HAPPY AND EVERYTHING WAS CLEAN AND AMAZING
Stayed 1 night in Dec 2020

6/10 Okay

René

Travelled with family
Budget stay at queretaro
The hotel needs an update , but for the price its ok .
Stayed 2 nights in Oct 2020

8/10 Good

ramon a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For my 4 leg family member was great
Really convenient location, easy to access and close to Juriquilla and Antea mall; but having mu pet made a difference
Stayed 1 night in Oct 2019
Response from Concierge on 21 Oct 2019
Thanks for taking toyu time and give us your good comments. We hope to have you back very soon

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always the best experience
Awesome like always
Stayed 4 nights in Sep 2019
Response from Concierge on 11 Oct 2019
Gracias por tomarse el tiempo para compartir sus comentarios. Nos alegra que haya disfrutado su estancia, esperamos nos siga eligiendo como primera opción en su próximo viaje a esta hermosa ciudad.

8/10 Good

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Concierge on 25 Sept 2019
Agradecemos su preferencia

2/10 Terrible

Herberth

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Sad
This hotel could be a great one only if the hotel general manager and stuff follow their own rules ! Like they allowed smoking on the restricted areas and they have racial preferences with riches, I complained to the manager and general manager Juan Carlos and they missed treated me and make feel very uncomfortable, unsupported by the management, if you are not executive, you are not allowed on 5 floor , they do not respect their own rules , anyone smoke anywhere ,Mr Juan Carlos told me that I wasn’t paying enough $$$ to be on the 5 floor! They have no restrictions on their policies or brochures, they advertised food they don’t served,the whole place needs updated, the smoking floors filtered with the non smoking floors, laundry needs update, they advertised and they advertised and promise 100 percent sastifaction guaranteed but is false promise and advertising, misleading to customers
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, nice breakfast, comfortable room, large basketball court and small but nice pool. The only downside was our room had just a fixed window.
Stayed 2 nights in Jun 2019
Response from Concierge. on 2 Jul 2019
Dear guest. We appreciate you taking the time to evaluate your stay with us. We are pleased to know that you enjoyed your experience at the hotel. We hope that in the future you will choose us again as your first choice. Best regards.

10/10 Excellent

Emilia, San Luis Potosi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the room because there are 3 beds. Front desk staff are all very nice except 1 lady.
Stayed 1 night in Jun 2019
Response from Concierge. on 6 Jun 2019
Dear Emilia. Thanks for choosing us to stay in Queretraro. We are glad to know that you and you family had a greta time in this hotel, wich is you house in Querétaro city. We hope to see you soon.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for a stopover.
Great stay only complaint awful high charge for 2 dogs, 900 pesos which is about double everywhere else. Hotel was clean and comy loved the beds. Great shower nice pool we were recharged the next day to continue our road trip.
Stayed 1 night in May 2019
Response from Concierge. on 6 Jun 2019
Dear Mr. Bob Thanks for give us your feedback. We hope to see you again very soon, to give you a great time again in our property. Greetings.

6/10 Okay

HUGO

Liked: Staff & service
Disliked: Cleanliness, room comfort
People were super friendly and educated, but need more dedication cleaning rooms
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from Staybridge Suites on 18 Jan 2019
Estimado huésped, Agradecemos que te tomaras el tiempo para evaluar tu estancia con nosotros. Esperamos que vuelvas a visitarnos pronto. Saludos

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel!!! Hihgly recommended!!!Stuff are very friendly. Hitel is very clean and very comfortable!!! Everything perfect. We were very happy with this hotel. Definetly will come back again!!!
Stayed 1 night in Dec 2018
Response from Staybridge Suites on 31 Dec 2018
Dear guest, We thank you for your comments and we really appreciate you took the time to write them. We are glad to know you enjoyed your stay with us and that you are planning to visit us again. We hope to see you soon!

10/10 Excellent

Diego-Blair, San Miguel de Allende Mx.

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every Detail was perfect! The front desk was warm and welcoming as were all the other employees. The accommodations had everything needed to make for a comfortable, extended stay. Kitchen and even a dish washer. The inroom safe was very easy to use and the entire level of security was excellent. The location is wonderful as we were in Queretaro to shop and furnish for a renovation in San Miguel de Allende and the malls, major design and floor/bath/ kitchen stores were within several kilometers. Excellent place to stay to shop for Buen Fin sales! We will definitely be repeat guests!
Stayed 2 nights in Nov 2018
Response from Staybridge Suites on 21 Nov 2018
Dear Diego-Blair, Thank you for your comments, you should know that our goal is to give you the best experience and it seems we achieved it! We hope to see you soon! Best regards.

8/10 Good

Brenda

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The sheets on the bed were dirty, stained
Stayed 1 night in Jun 2018
Response from Staybridge Suites on 21 Jun 2018
Dear Brenda, thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Regards!

10/10 Excellent

Cristián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Staybridge Suites on 11 Apr 2018
Estimado Cristian, agradecemos tu evaluación. Esperamos tenerte pronto de visita. ¡Saludos!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Property, excellent WiFi
This is the third time I stay in this property, it's always nice, clean and friendly, it offers the perfect spot to work as they have this great WiFi service across the property.
Stayed 1 night in Jan 2018
Response from Staybridge Suites on 30 Jan 2018
Dear Miguel, thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Regards!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was extremely comfortable. We were just driving through but it would have been nice to hang out and relax a day of so.
Stayed 1 night in Oct 2017
Dear Judy, Thank you for your comment, we hope to return soon and you can have the desired rest, likewise you should know that we can get tourist tours for you. Regards!

6/10 Okay

Debbie, NC, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean hotel on the highway
I'd give the hotel a higher rating if it were closer to the airport or Queretaro. As it is, it's neither here nor there. The free dinner was not worth eating; I left too early for breakfast, so I don't know what was offered. The pillows were much too firm for me. Good shower with plenty of hot water. The kitchen was spotless and in good order.
Response from Guest Services on 22 Mar 2017
Dear Debbie, Thank you for your candid review. We appreciate your comments and will share these with our team. We do hope to have the opportunity to welcome you back in the future, so that you can enjoy our delicious breakfast an we can provide a better experience.

10/10 Excellent

ET, Kansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff made the difference
We had a bad experience at check in, but Jimena (front desk supervisor) fixed everything next day. After this issue everything was really good. Costumer service from front desk staff was awesome. We highly recommend this hotel. Location was great and breakfast was good too.
Response from Guest Relations Manager at Staybridge Suites on 4 Jan 2017
Dear ET, Thank you so much for your review of our hotel. I am pleased to hear that we Help you to enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Jacob, Detroit

Liked: Cleanliness, staff & service, property conditions & facilities
Nice overall
Nice room, spent a lot of the time outside by the pool. I wish there was a restaurant attached to the hotel. I stayed here based in the free laundry but the machines are not in the best shape.
Response from General Manager on 4 Jan 2017
Dear Jacob, We apologize that your stay did not meet expectations. Visit us in your next trip, we have a really good restaurant near us, you will really enjoy it and our guest laundry are now in perfect conditions. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very pleased with the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located with the urban center at 10-15 mins.
Great hotel, but sometimes the pool was getting too hot.

6/10 Okay

Antonio, Mexico City

Liked: Room comfort
Disliked: Staff & service
Good business hotel
Good business hotel. Breakfast buffet is extremely chaotic. Access to hotel is hectic and reaching urban center can be difficult.

8/10 Good

Josselyne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones amplias y cómodas
Stayed 2 nights in Mar 2024

10/10 Excellent

Martha

Stayed 1 night in Mar 2024

10/10 Excellent

Misael

Excelente
Stayed 1 night in Mar 2024

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness
Cómo pero tienen que hacer algo con la alberca
Hemos venido a este hotel por 5 años ya para celebrar las fiestas y nos gusta por cómodo y su ubicación. Tristemente está vez la alberca solo estubo a buena temperatura el último día. Al parecer es un tema de diseño de las instalaciones pero pues no sé cómo es que otros años si había funcionado. Al final la responsable en turno ayudo a tener esto listo pero no pudimos estar en la alberca los primeros 3 días. Ojalá y lo corrijan
Stayed 3 nights in Dec 2023

2/10 Terrible

MARICARMEN

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HOTEL SUPER SUCIO SE VE QUE LA ALFOMBRA NUNCA LA HAN LIMPIADO, EL BAÑO SUPER SUCIO Y CON UN OLOR A DRENJE IRREAL, LAS TOALLAS Y LA ROPA DE CAMA ESTABAN MANCHADAS. HABIA RESERVADO POR 2 NOCHES Y REAL SALI CORRIENDO A LA PRIMERA.
Stayed 2 nights in Dec 2023

6/10 Okay

Adonhai

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Me gustó la atención y el buen personal. Me disgustó el que no habiliten la alberca como menciona su publicidad.
Stayed 1 night in Nov 2023

8/10 Good

Luis

Stayed 2 nights in Nov 2023

6/10 Okay

Janice

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Gustavo

Stayed 1 night in Jul 2023

8/10 Good

RODRIGO FABIÁN

Stayed 2 nights in Apr 2023

8/10 Good

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 2 nights in Apr 2023