Ratings based on 17 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 20-Nov-2013
4 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful Hotel!

Posted 23-Sep-2013
Pros: Relaxing inner courtyard with pool.
We arrived late in the day after a long day driving and we were accommodated on every request. Including take out dinner so that we could eat outside by the pool, close to our room as we were travelling with our dog (who also had a long day). This is a very welcoming hotel in a lovely area in the historic center. We wish we had more time there but had to head out the next day. We will visit again!
5 out of 5
Recommended
for Families
by A verified traveller from San Diego California

Great hotel and awesome people

Posted 08-Sep-2013 on Hotels.com
The hotel was nice clean easy to find and great bed, really small but great hotel with awesome helpful and friendly people working. At desk, breakfast, handling luggage, they were all great, location is great, we had a dar and they took care of parking and the minute we needed it ,mi was ready
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 28-Feb-2013 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveller

Great value for money.

Posted 10-Feb-2013
Great little spot just 10-min walk from the historic centre. Will return on my next trip to Queretaro.
5 out of 5
Recommended
for Personal Event
by Albert

close to centro

Posted 03-Feb-2013 on Hotels.com
Very friendly hotel staff. Clean and comfortable rooms. Would be nice if they had a bigger breakfast selection but I understand that this will be coming. Would definitely recommend to my friends
3 out of 5
by Grace from Montreal, QC, Canada

Super Clean but Pets, Noise and Rock and Roll

Posted 08-Jan-2013
Pros: Cleanness. Friendly and helpful staff (except for the receptionist)
Cons: The receptionist Cecilia incident, barking dogs, noise at night.
Location: Close to downtown. Although for the noise there's seems to be a train nearby.
Well I have mixed feelings about Quinta Rio. While Mr. Saul (works at night) and Mr. Leon along with the helpful staff were extremely nice I had a horrible time dealing with the receptionist Ms. Cecilia. Upon our arrival we were placed in a very small room (Ambar). According to the availability that Expedia gave me while booking I had reserved this room (Ambar) with the option of "Lavanda" (bigger and more expensive) on my requests. When trying to explain this to Ms.Cecilia her solution was "call Expedia and change hotels". Thanks to Mr. Saul everything was sort out and we where moved to room #1 two days later. The other inconvenience is that pets are allowed, and while this may work wonders for some it doesn't for those looking forward to have a peaceful time without barking as a background noise. When I asked Ms.Cecilia about the barking situation she proceeded to show me the pet policy of the hotel and told me "what do you want me to do to ask the dog to stop barking" Shocked by her attitude I asked her to make respect the rules in the policy about not leaving pets alone and I asked for a copy; she refused and aggressively tried to snatch the one I had in my hands as I said I'd get a copy myself. She threaten "I'll call the cops" Unbelievable! Bottom line,the place is super clean, the staff is friendly and helpful (except for the receptionist),nice decor,rather noisy at night but perhaps ideal for the "I can't live without my dog" kind of person.
3 out of 5
Recommended
for Couples
by Randall from Guanajuato, Mexico

Close to everything, far from a good night's sleep

Posted 28-Nov-2012
Pros: Centrally located, superb staff
Cons: Noise
Location: Very nicely located close to the center of Queretaro.
Our stay at this boutique hotel was a mixed bag. While the staff is very attentive, and the hotel is very near the center of the Queretaro historical district, a good night's sleep was not included in the amenities. The walls of our room (B-2) were paper-thin, and we could easily hear chatter from adjoining rooms. In addition, the hotel kitchen seemed to be one wall away as well, so noise from the kitchen woke us up very early as well.
4 out of 5
Recommended
for Everyone
by Ruth from Leeds, West Yorkshire, UK

A lovely little hotel

Posted 21-Sep-2012
Location: Slightly out of the centre - but only 5 -10 mins easy walk.
This is a lovely little hotel in an ideal position for visiting Queretaro - about 5 -10mins easy walk into the very centre of town. The courtyard and pool area was well maintained with lots of pretty flowers and plants in pots and decorations on the wall - not what we were expecting when we entered the hotel - the facade is quite deceptive.The room we stayed in was clean and comfortable with complimentary bathroom products. Breakfast was simple - fresh juice, fruit, pastries and coffee. Being a typical english tea drinker I had taken my own tea bags [only fruit tea was on offer] and each morning I was given hot water without needing to ask for it. The staff were all friendly and willing to assist us as required.
4 out of 5
Recommended
by A verified traveller

Posted 29-May-2012 on Hotels.com
Hotel is quaint, very clean. Easy walk to downtown. Hotel staff is very courteous and accommodating. Bedroom and bathroom are small, but clean and well kept. This is a good choice for someone who is looking for a place close to downtown, and want value at a reasonable cost.