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Reviews of Mesón de la Merced Hotel Boutique, Patio & Spa

3.5 out of 5
Mesón de la Merced Hotel Boutique, Patio & Spa
16 de Septiembre n. 95 Oriente, Centro Histórico, Querétaro, QUE

Reviews

8.0

Very good

Rating 10 - Excellent. 67 out of 155 reviews" "
Rating 8 - Good. 44 out of 155 reviews" "
Rating 6 - Okay. 25 out of 155 reviews" "
Rating 4 - Poor. 14 out of 155 reviews" "
Rating 2 - Terrible. 5 out of 155 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay, great location and staff was great!
Stayed 2 nights in Sep 2023

10/10 Excellent

Angel D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location near downtown good service expectations were met I really recommend this Hotel
Stayed 2 nights in May 2019

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Little hotel close to historical area
Room was extremely small but clean. Little pricey for the size of room with twin beds but it was walking distance to historical area and that was important. Unfortunately the entire hotel did have a dark ambience throughout needed new LED lights. Currently remodel is been done 4-2019 so perhaps it’s coming.
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Muy bonito hotel pero es cuarto de 3 pisos. Y dormitorio queda 3r piso de cuarto. no recomiendo a las personas que cuesta caminar asi como los ancianos. Y toalla huele feo, estaba sucia. Internet casi no entra al cuarto. Para preguntar a la recepción no tiene tenefono en cuarto, hay que bajar hasta 1r piso para hacer cualquier pregunta ya que nos brinda numero de Whats App para preguntas, pero como no funciona Internet, no pude comunicarme.
Stayed 1 night in Apr 2019

8/10 Good

Aurélien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Great hotel, very traditional, feels authentic. Horrible experience in the restaurant: slow waiter and service, having to remind her multiple times what we ordered, promising a free glass of juice that I end up paying anyway ... Very bad experience. The place looks really nice though.
Stayed 1 night in Apr 2019

10/10 Excellent

Orlando

Located in a quiet street near the busy areas. Because of their layout, the rooms are very quiet and private. They are undergoing some construction so we found the room a little dusty. Be aware that once you enter your suite, you’d need to climb 2 flights of stairs to the 3rd floor.
Stayed 1 night in Nov 2018
Response from Mesón de la Merced & Suites on 10 Dec 2018
We appreciate your comments, we are working on improving our service. Mesón de la Merced awaits you on your next visit to Querétaro.

8/10 Good

Verified traveller

For this price range this was a very nice looking building. The hotel is away from the street in a nice courtyard so it’s quiet. The room was huge with three levels. The continental breakfast was crispy toast bread and jam with a fruit salad, plus coffee.The location was also excellent just a few blocks in to the center of town. The only negative for this hotel was that the hot water was barely lukewarm and we were there during a cold spell.
Stayed 3 nights in Nov 2018
Response from Mesón de la Merced & Suites on 10 Dec 2018
We appreciate your comments, we are working on improving our service. Mesón de la Merced awaits you on your next visit to Querétaro.

8/10 Good

Roman, rosarito

Liked: Property conditions & facilities, room comfort
Best bakery in queretaro beside de hotel!!!!
Great location the rooms floor really sticky and dirty but a very nice room just dirty beside de hotel there is a bakery out of this world you have to try it even if you are not in the hotel!!!
Stayed 2 nights in Nov 2018
Response from Mesón de la Merced & Suites on 10 Dec 2018
We appreciate your comments, we are working on improving our service. Mesón de la Merced awaits you on your next visit to Querétaro.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff were very professional and helpful. Room was very well maintained.
Stayed 3 nights in Sep 2018
Response from Meson de la Merced & Suites on 11 Sept 2018
Thanks for your comments

10/10 Excellent

Claudia

Amazing! We definitely felt the Querétaro experience and the staff was great.
Stayed 1 night in Aug 2018
Response from Meson de la Merced & Suites on 11 Sept 2018
Thanks for your comments

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
dusty, it has a lot of dust. the property was fixing and they had a really mess
Stayed 4 nights in Jul 2018
Response from Mesón de la Merced & Suites on 20 Jul 2018
We regret that your stay was not to your liking, we are working on improving our facilities to give you a more pleasant stay. Meson de la Merced awaits you on your next visit to Queretaro.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great colonial hotel. Nice and spacious suite. Ideal for a family vacation. It was being renovated at the time, and still, things worked well. Breakfast was pretty weak. Once they finish, this is likely to be an outstanding place.
Stayed 1 night in Jun 2018
Response from Mesón de la Merced & Suites on 27 Jun 2018
We appreciate your comments, for us it is a pleasure to know that your stay was pleasant. Mesón de la Merced & Suites waiting for you in your next visit to Queretaro

8/10 Good

George

Liked: Staff & service, room comfort
Small Quiet Family Hotel.
Chose Meson del la Merced on the recommendation of a family friend. Great location in walking distance of most things in the Centro Historico area of Queretaro, and the staff was able to arrange tours for our party and other guests. Stayed three nights. Very pleasant place, with good service, and good breakfasts. Needs some maintenance and upkeep, and the Junior Suites required carrying the luggage up two flights of stairs to the bedroom, but overall, I would recommend it as a good value hotel in a quiet neighborhood.
Stayed 3 nights in Feb 2018
Response from Recepcion on 8 Mar 2018
Muchísimas gracias por comentar, estamos contentos de que nos recomendaran y usted nos visitara, pondremos atención en los detalles y nos dará gusto de recibirlo nuevamente.

2/10 Terrible

Ruben, las vegas Nv

Disliked: Cleanliness, property conditions & facilities, room comfort
Demolish the whole building
Employees are friendly but the building is falling apart the bits are very uncomfortable there is a lot of cockroach the doors can be open by a push with a finger it is a very scary hotel
Stayed 1 night in Dec 2017
Response from Mesón de la Merced on 9 Jan 2018
We are sorry you have an unpleasant stay. Our guests are the most important thing to us so we are going to consider your comments.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unfortunately I wasn't able to traveled due to a family emergency, how can I go over the charges on my visa card? please respond back
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Vernon, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy Your Stay at Meson de la Merced
The hotel staff and owner went the extra mile to make us feel welcome. The room was clean, comfortable and had character. We celebrated our 40 year wedding anniversary in Queretaro. The hotel owner made restaurant reservations for us and even arranged for a driver to and from the restaurant. At the end of our week long stay I was a little sad to leave. I will definitely stay at Meson de la Merced in the future.

10/10 Excellent

Lic Roberto, colorado springs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the real mexico
Very charming and quiet close to center of town. Loved the mexican ambiance

6/10 Okay

Juan, Mexico

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not recommended at all.
Perfect location. Very old facilities. Nice look though. The room has three floors, two of them unnecessary and useless, but they charge for that. Too high the price for what you get,

4/10 Poor

Jon, Mexico

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Priced High For What You Get
Excellent location. Looks good externally. However hotel furnishings are showing their age. Only 1 of 4 staff we interacted with had minimal familiarity with English. They did not seem to know the local area, location of restaurants, or etc. No maps were available of the old town area. Breakfast consisted of 1 slice of white toast, 4 slices of banana, and some papaya. I am a tea drinker and the hotel had no black tea. We expected more based on the price we paid. If you stay here get the cheapest available room. Our deluxe room was certainly not worth the higher price we paid for it. I give the hotel an overall rating of two based on its good TV.

10/10 Excellent

jim, Pachuca, Hgo.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for weekend family getaway
A hotel with a difference! - a converted 'neighborhood' building around a large patio area dating back to the 17th century where it was first used as lodgings for monks from a nearby temple/convent and then later as a 'vecindad' - a community dwelling area, housing number of local families My room was a three floor unit conversion from one of the original homes, modernized but quainit and retaining the old world charm of the neighborhood. Just 5 minutes walking distance from the historic center of Queretaro the location is ideal for visiting this interesting part of the old town and despite lots of life in the center squares and streets the hotel location is completely quiet at nights and very safe. Like most of these types of hotel there are a few details which could be improved. My shower head was caked with lime scale and needed cleaning - no big deal. The included continental breakfast - a plate of fruit, toast and coffee could be improved for children with the addition of cereals, but otherwise no major problems. The staff were courteous and friendly. Since my room could accommodate 4 individuals I'll certainly be thinking to use the hotel again for a 'tourist' weekend visit with my family. Overall a very satisfying stay.

8/10 Good

A Zocalo fan

Liked: Cleanliness, staff & service, room comfort
Location
Great location. It's easy to walk to the plazas in the centro. The central court is beautifull. Rooms are clean and spacious with a small fridge.

6/10 Okay

joe, Palatine, IL

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Clean and rustic
Clean and rustic with convenient location to central historic district. Good value. Could be better on small details like small items in need of repair would give it a great quality look. A coffee maker in room would be great. Night staff was very helpful.

10/10 Excellent

Cora, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location just 2 blocks from food & nightlife
What fun three-story rooms! We thoroughly enjoyed our stay, complimentary breakfast in the courtyard, and being just a skip down the way from nightlife and historic sites yet in a quiet block for sleeping. Two words: air conditioning! Yet historic, charming rooms

6/10 Okay

Horst, Miami, FL

Liked: Staff & service
Close to Historic Center
We checked in this hotel based on earlier reviews. It matched what we expected. The hotel is located very close to the main square and offers free parking, wifi and breakfast. We weren´t ask when we arrived for breakfast what was included, but this tiny homemade buffet was very inviting and delicious, so we paid an extra 50 pesos per person and enjoyed it a lot. The rooms are quite big and somehow interesting with 3 levels. We had a jacuzzi in the room and our kids enjoyed it.

10/10 Excellent

Paula, altadena, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very romantic Hotel and staff is very friendly
Hotel staff is very professional and young "family ran and operated" all the rooms are small suite with a view to the court yard / rooms are well decorated and keeled up for a old Hacienda hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

6/10 Okay

Enrique Mora, Green Bay, WI

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not for those who don't want to climb staris...
The place is nice. Though to access the room you have to climb the 3-story suite in narrow wooden steps. This after descending about the same to get from street level to the beautiful patio which is surrounded with fruit trees. Service was excellent with one exception: the morning (4:30 am) porter wanted to send me out to the bus terminal in a "pirat taxi-cab" not identified and saying it was an executive taxi. Fortunately I caught a "libre" (free) cab that was riding on the street and gave me a good service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Val, Long Beach, CA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Adequate hotel close to the historical center
The hotel is conveniently located just three blocks away from the pedestrian walk streets of old town Queretaro. After entering the rather plain and deceptive front door, my traveling companion and I were surprised to find a lovely upper level breakfast patio overlooking a spacious and inviting courtyard below. We arrived early at noon and had to wait until 3pm to get our room----which would be okay, but the office had no secure place to keep our luggage in the small lobby while we went out for a walk. The front desk clerk did keep an eye on it, however. To get to our room, we had to descend a stairway to the lower courtyard. Then we were surprised to find that our room was actually a 3-level mini suite with a lower sitting room, a 2nd floor sofa sleeper, and the bedroom and bath on the top level. The stairway was pretty narrow and it was hard to get the suitcases up to the top. The bed was an oversize king and was very nicely made up. A small balcony gave us a view of the courtyard. The other furniture and accessories of the room seemed somewhat shabby: stained chair seats, frayed curtains, and a roll-up curtain with a broken cord so it didn't work. The bathroom was very clean, but it needed shelf space for our personal items and hooks for hanging towels. The room had a newer TV and an air conditioner. There was no security lock box, so we locked our suitcases. A real plus was the free and very easy to connect WiFi. Two small bottles of water each day were not enough.

2/10 Terrible

laura, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city, horrible hotel
After reading all the negative reviews, we took a chance and stayed at this hotel. We should have listen! The hotel is old. Unclean. Neglected. It needs tender loving care. I personally got a "bad vibe" from hotel, but my husband didn't. In general, the hotel's cost is not worth the stay. Do not stay here!

2/10 Terrible

AnaTheDisneyGirl

Disliked: Staff & service, room comfort
Ehhhh....
Well location was good and i liked that they had free wifi..... Now lets get on to the bad things.... First day there the water for the shower didnt work. It only came out super hot! Mom could handle it but I couldnt, I only like cold showers! The three story structure was horrible. And the stairs didnt have hand rail or safety! I could have slipped and fallen. The next morning there was a putrid smell coming from sink/shower. Bad plumbing?? Also the beahtroom is really small and only has one small very dim light. Not coming back!!

10/10 Excellent

Marsha, NC, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was traveling alone on my first trip to Mexico, so I was a little nervous about what I'd find, and whether I'd feel safe. When I arrived, I realized that there was no need to worry. Staff does speak minimal English, however they went out of their way to try and understand and accomodate me.All staff was respectful and pleasant. The whole place is filled with colonial charm. The room was as clean and up to date as I could have asked for.Although the three flights of stairs was hard on my knees, it was well worth the effort for the beautiful courtyard view . I hope that my next trip will be with my husband, I'd love to stay here with him. I would recommened it to anyone for a peaceful, safe , and most pleasant experience.My thanks to the staff for their kindness.

10/10 Excellent

Leanna, Nashville, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Colonial Style Hotel near Queretaro Center
We were visiting Queretaro for a friend's wedding and just a little vacation. The hotel staff was very warm and helpful. The location was right in the heart of downtown Queretaro so it was very easy to walk from here to anywhere we wanted to go. Hotel was also very secure. I would definitely stay here again next time we go to Queretaro!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes it was pretty much in the centre - a 5-1
I thoroughly enjoyed my stay. The hotel was charming. Very Hispanic looking. The staffers ready to help but their English was not great. Breakfasts were lovely, dinners not so good. The only problem was the stairs. The apartments are broken up into three levels and there were stairs in between. I had a bad knee so that was a bit inconvenient.

10/10 Excellent

Regan, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem!
One of the most pleasant hotels of my two weeks in Mexico. We had a lovely 3-story room and the hotel has a beautiful courtyard and great location within walking distance of everything. Would highly recommend this place to others. And the price was extremely reasonable!

10/10 Excellent

LoriC, Las Vegas, NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very unique and historic hotel.
The staff was very friendly and our room was incredible, I wasn't expecting to have a 3 story room. As with more historic hotels in Mexico, it is not handicap friendly. This isn't an issue for us. Very close to downtown Queretaro and it was very safe to be walking around at night.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip in a colonial hotel.
This was a business trip and I decided to stay away from business hotels. Best decision I have made regarding hotel accommodations. It is just different, colonial and inviting at the same time. No every city have what QRO has to offer, I will stay here again in my next visit. Near the center of downtown and close to more than twenty different restaurants.

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful Mexican experience
We loved the ambiance/flavor of the hotel. It felt like a real Mexican hotel, which is exactly what we wanted on this trip. The room was very clean as well. It was a short five block walk to the Old Centre and they had off street parking. The continental breakfast was ok....but additional items could be purchased. The staff was very helpful when we decided to order in a pizza on one of the nights. All in all - the price was right, and the room met our expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and spacious, Personal very helpful. Very clean.

8/10 Good

Fred, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice older Hotel
Within walking distance of the centro Historic district. Very quiet clean rooms. It is not a hotel for people that have difficulty with stairs as our room had three floors. Free parking which is very important as parking can be difficult in most older sections of colonial cities in Mexico. Some staff did speak English & all were very helpful & friendly. Beds were very comfortable & AC in main bedroom.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a beautiful Hotel in an antique building and near
Very good, this HOtek is well located ,clean, in a old mexican building and very beuatiful

6/10 Okay

Garry, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Not for less agile.
Rooms located over 3 levels with bedroom top level. Not suitable for elderly or less agile stairs narrow and very tight. 10 minute walk from town.

6/10 Okay

larry, washington state

Liked: Cleanliness, staff & service, property conditions & facilities
QUAINT AND INTERESTING
the hotel was in the historic district and that made it very interesting but it seemed to be a bit sterile.. i mean it lack what i would call a presonal touch. it was very clean. the staff was nice but for those that like to be connected to the internet not the best place but if you just want to hide out and read a book or go for a walk then it was fine. the room was on three floors... something i had never seen before in all my travels so if you want something unusual then great but if you have a problem climbing stairs then maybe not your thing.

8/10 Good

Dan, San Miguel de Allende, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Meson de la Merced Queretaro
This hotel is located in the old colonial center of Queretaro. In fact, the hotel was originally built as a covent in the early 1800's and was converted into a hotel in 1992. Our room, a Junior Suite, was tastefully decorated and had a wonderful balcony over the courtyard. Real history with good vibrations. And the hotel went out and purchased a crib for us, because it was listed on their services. A real plus and a great staff. On the negative side, the parking lot is about three blocks from the hotel. The room was a three story affair with our main room on the top floor with real rickety stairways. Also, there was supposed to be a continental breakfast provided but they were not aware of this- we paid for our orange juice extra. But he location is great- if you want to visit the old colony of Queretaro-

8/10 Good

Tom, Houston,Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true Mexico Hotel.
The room was charming and the courtyard made it a true Mexican experience... We ate Breakfast at the hotel that was wonderful.. The location was close and easy to get around.... The staff was pleasant and we only had a mishap... We needed a wake up call at 4 AM... but the clerk fell asleep and didnt call us or the taxi... Fortunately we wroke up on time.and got to the airport in time...

10/10 Excellent

Leticia, Pasadena, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service at this hotel was great. Very inexpensive and clean. Beautiful maintenance and landscapes.