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Reviews of City Express Suites by Marriott Querétaro

2.5 out of 5
City Express Suites by Marriott Querétaro
Av 5 De Febrero No 9852, Zona Industrial Benito Juarez, Querétaro, QUE

Reviews

8.6

Excellent

Rating 10 - Excellent. 189 out of 348 reviews" "
Rating 8 - Good. 91 out of 348 reviews" "
Rating 6 - Okay. 38 out of 348 reviews" "
Rating 4 - Poor. 11 out of 348 reviews" "
Rating 2 - Terrible. 19 out of 348 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Antón

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what I ask for. A hotel with a functional gym, clean nice room and an included breakfast that is healthy. This is the definition of what a hotel for business should be…
Response from City Express Suites Queretaro on 29 Feb 2024
Thanks a lot Anton for your coments, we hope to see you soon!!

4/10 Poor

Erick

Travelled with family
Disliked: Cleanliness
Found bugs. Sheets had stains, room wasn't too clean. Towels were not clean eithwr. The space overall is fine, but wasn't worth the price.
Stayed 1 night in Jan 2024
Response from City Express Suites Queretaro on 29 Jan 2024
Gracias por sus comentarios

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023
Response from City Express Suites Queretaro on 19 Jan 2024
Gracias Andrea por tu valoracion, esperamos que vuelvas muy pronto a alojar con nosotros

10/10 Excellent

Jacques

Business traveller
See you again
Great place with a full size fridge
Stayed 3 nights in Dec 2023
Response from City Express Suites Queretaro on 11 Dec 2023
Thanks a lot Jacques, hope to see you soon!!

8/10 Good

Marlon J Del Valle

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from City Express Suites Queretaro on 22 Nov 2023
Gracias Marlon por tomarte el tiempo para evaluarnos, esperamos que vuelvas muy pronto

6/10 Okay

Teresa Lizbeth

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Los baños y la alberca muy descuidados en la limpieza
Stayed 3 nights in Aug 2023
Response from City Express Suites Queretaro on 14 Aug 2023
Muchas gracias por tus comentarios Teresa

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was unique the color style design from all rooms
Stayed 2 nights in Jun 2023
Response from City Express Suites Queretaro on 19 Jun 2023
Thanks a lot Enrique !!!

8/10 Good

Helena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención del staff
Stayed 1 night in May 2023
Response from City Express Suites Queretaro on 24 May 2023
Muchas gracias por tus comentarios Helena, esperamos que vuelvas pronto

10/10 Excellent

Anabell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, the pool is climatized. The rooms are very comfortable.
Stayed 1 night in Apr 2023
Response from City Express Suites Queretaro on 24 May 2023
Thanks a lot Anabell ! We hope to see you again

8/10 Good

Gabriel, Chula Vista

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No towels in the room…
Stayed 1 night in Apr 2023
Response from City Express Suites Queretaro on 24 May 2023
Muchas gracias por tu valoracion Gabriel, esperamos que vuelvas pronto

8/10 Good

Hugo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, very good atention
Stayed 1 night in Dec 2022
Response from Hotel City Express Suites Queretaro on 21 Dec 2022
Thanks a lot for your coments Hugo!! We hope to see you soon!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was great, we enjoyed everything was served. Also free Laundry room is a plus, great locatio.
Stayed 1 night in Jul 2022
Response from City Suites Queretaro on 5 Jul 2022
Good day José, thank you for your comments. We hope see you again

10/10 Excellent

NAYRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, alberca super calientita, staff muy amable
Stayed 1 night in May 2022
Response from City Suites Queretaro on 11 Jun 2022
Muchas gracias por tus comentarios Nayra, esperamos verte pronto

10/10 Excellent

María de las Nieves

Stayed 2 nights in Nov 2021
Response from City Express Suites Queretaro on 22 Nov 2021
Gracias Maria de las Nieves por tu evaluación, esperamos verte pronto!!

8/10 Good

Gus, CDMX

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in was fast, very convenient especially that we arrived late at night just to pass the night there. One thing however, the hot water kept on changing temperatures especially when you hear your neighbor start their shower
Stayed 1 night in Jan 2020
Response from Management on 28 Jan 2020
I would like to appreciate your input about your recent visit to the hotel. We want to thank you to let us know about this matter. We are going to remedy it ASAP. We hope to see you again very soon.

8/10 Good

Jerardín Maria

Liked: Cleanliness, staff & service
Good choice
Good location. Pool is clean, staff friendly. Could use a better bathroom. Overall it was a good choice.
Stayed 4 nights in Jan 2020
Response from Management on 26 Jan 2020
We are so happy for your input, thank you very much to let un know about your experience. We hope to see you again soon. Best regards

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Bueno en general por el precio
Stayed 2 nights in Dec 2019
Response from Gerencia General on 7 Jan 2020
Muchas gracias por el favor de su preferencia. Estamos atentos a sus comentarios y estamos agradecidos por la molestia que se tomo al compartirlos con nosotros. Feliz y prospero año 2020. sinceramente,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from Gerencia General on 7 Jan 2020
le agradecemos que comparta con nosotros sus opiniones, las cuales nos permiten conocer mejor sus necesidades mientras esta en casa. Reciba un cordial saludo y nuestros mejores deseos para este 2020.

10/10 Excellent

Denise J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Gerencia General on 7 Oct 2019
Muchas gracias por el favor de su preferencia. nos reiteramos a sus ordenes y esperamos verle pronto nuevamente. Saludos cordiales.

10/10 Excellent

Rupa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comertable and convenient stay
this is my 2nd time in this hotel. i like to stay as rooms have kitchen, fridge and microwave oven which makes it comfortable stay . it also has self use washer and dryer in building for a nominal cost. Though not in city center there are some restaurants, supermarket, shopping nearby.
Stayed 10 nights in Aug 2019
Response from Management on 5 Oct 2019
Dear guest: Thank you very much for your feedbak, we are more than happy to hear from you. your input is appreciated and we hope to see you back soon. best regards,

6/10 Okay

Verified traveller

no good
the internet is very slow, like snail. The breakfast is not good.

4/10 Poor

Mike, Grand Rapids

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
There are better places for same money or less
Air conditioner(s) quit in the middle of the night, wifi was worse than horrible, tv connection was mostly static even after they fixed the connection, breakfast was less than expected. The staff was very nice and room was nice and clean but the hotel amenities need a lot of help.

4/10 Poor

Fernando, Mexicali

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms smells bad, water leaking, noisy a/c
My first impression with my room was dissapointed, smells bad/old/humed. I try to ask for their van shuttle twice, never was available for me, it seems like they are focused on their long time customers, it happens the same thing in moring breakfast, they have two areas, it seems like one is better than other, I took the "basic one",

10/10 Excellent

Raúl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar estuvo muy bien mi estancia
Stayed 4 nights in Mar 2024
Response from City Express Suites Queretaro on 17 Apr 2024
Muchas gracias Raul por tu valoracion y tus comentarios, fue un gusto tenerte alojando con nosotros, esperamos que vuelvas muy pronto

10/10 Excellent

Arisbette Martinez

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 2 nights in Apr 2024
Response from City Express Suites Queretaro on 16 Apr 2024
Muchas gracias Aribette por tu valoracion, nos encanto que hayas tenido una muy buena experiencia con nosotros

8/10 Good

Katia

Stayed 1 night in Apr 2024
Response from City Express Suites Queretaro on 16 Apr 2024
Gracias Katia por tu valoracion, esperamos que vuelvas muy pronto

8/10 Good

Hector

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Está muy bien ubicada, el desayuno es bueno
Stayed 5 nights in Mar 2024
Response from City Express Suites Queretaro on 12 Apr 2024
Muchas gracias Hector por tus comentarios y tu valoracion la cual apreciamos mucho, esperamos verte muy pronto

8/10 Good

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general bien pero son pocas las opciones de desayuno por el costo del hospedaje y los lugares de discapacitados los ocupan personas que no tienen alguna discapacidad solo la mental, cuando hay personas con silla de ruedas que deberían ocupar estos lugares.
Stayed 3 nights in Mar 2024
Response from City Express Suites Queretaro on 3 Apr 2024
Muchas gracias Jose por tus comentarios, los cuales valoramos y trabajaremos sobre ello. Nos encanto recibirte en el Hotel y esperamos verte muy pronto

10/10 Excellent

Esperanza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesante lugar con excelente desayuno, habitaciones, alberca, sala de juntas y cercano a varios centros comerciales.
Stayed 2 nights in Mar 2024
Response from City Express Suites Queretaro on 1 Apr 2024
Muchas gracias Esperanza por tus comentarios y por alojarte con nostros, nos encantará volver a recibirte muy pronto

8/10 Good

Mariana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Puede mejorar
Stayed 2 nights in Mar 2024
Response from City Express Suites Queretaro on 1 Apr 2024
Gracias Mariana por tus comentarios, esperamos que vuelvas muy pronto

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from City Express Suites Queretaro on 1 Apr 2024
Estimado Alejandro, muchas gracias por tu valoracion y por hospedarte con nosotros, fue un gusto tenerte en el Hotel

8/10 Good

Arisbette Martinez

Stayed 3 nights in Mar 2024
Response from City Express Suites Queretaro on 1 Apr 2024
Muchas gracias Arisbeth por tu valoracion y por alojarte con nosotros, esperamos verte muy pronto

8/10 Good

Luis Fernando Zavala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from City Express Suites Queretaro on 29 Mar 2024
Muchas gracias Luis Fernando, apreciamos tu valoracion y esperamos que vuelvas muy pronto

10/10 Excellent

Luz Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Mar 2024
Response from City Express Suites Queretaro on 16 Mar 2024
Gracias Luz Maria por tu valoracion, esperamos que vuelvas muy pronto

4/10 Poor

Diana cecilia

Travelled with family
Disliked: Cleanliness, amenities
El bote de la basura estaba sucio el espejo también
Stayed 1 night in Mar 2024
Response from Hotel City Express Suites Queretaro on 8 Mar 2024
Gracias Diana Cecilia por tus comentarios

2/10 Terrible

Gabriela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Para empezar nos dieron una habitación usada, nos dijeron que fue error de sistema, al otro día nos cambiaron a otra, pero igual de sucia que la primera, la taza del escusado toda batida, las almohadas sin lavar… en fin… no regreso a este hotel
Stayed 2 nights in Feb 2024
Response from City Express Suites Queretaro on 29 Feb 2024
Gracias Gabriela por tus comentarios, valoramos mucho la opinion de nuestros huespedes

10/10 Excellent

DANIEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy bien en todo
Stayed 1 night in Feb 2024
Response from City Express Suites Queretaro on 29 Feb 2024
Gracias Daniel por tus comentarios, te esperamos muy pronto

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from City Express Suites Queretaro on 29 Feb 2024
Gracias Janice por tu valoracion !

10/10 Excellent

Alma Zita

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2024
Response from City Express Suites Queretaro on 29 Jan 2024
Gracias Alma, fue un gusto recibirte! Esperamos que vuelvas pronto

8/10 Good

Fabiola

Travelled with family
Liked: Amenities
Cómodo pero las instalaciones ya un poco viejas
Stayed 2 nights in Jan 2024
Response from City Express Suites Queretaro on 29 Jan 2024
Muchas gracias Fabiola por tus comentarios, esperamos verte muy pronto

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from City Express Suites Queretaro on 29 Jan 2024
Gracias Carlos por tu valoracion, esperamos verte pronto

10/10 Excellent

Heidi

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ninguna
Stayed 1 night in Jan 2024
Response from City Express Suites Queretaro on 19 Jan 2024
Gracias Heidi por tu valoración y por alojarte con nostros, esperamos que vuelvas muy pronto

10/10 Excellent

Angel Rolando

Travelled with family
Stayed 1 night in Jan 2024
Response from City Express Suites Queretaro on 19 Jan 2024
Gracias Angel por tu valoración, espero que vuelvas pronto

10/10 Excellent

Alexx

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente. muchas gracias
Stayed 1 night in Jan 2024
Response from City Express Suites Queretaro on 19 Jan 2024
Gracias Alex por alojar con nosotros, nos encantará volver a recibirte

10/10 Excellent

Marco Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from City Express Suites Queretaro on 19 Jan 2024
Gracias Marco Antonio por tu valoración , esperamos que vuelvas pronto

10/10 Excellent

galia c

Stayed 2 nights in Dec 2023
Response from City Express Suites Queretaro on 19 Jan 2024
Muchas gracias Galia por tu valoracion !

10/10 Excellent

María del C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia navidad
Se no hizo un buen lugar para hospedarse en Querétaro. Las suites amplias cumplio con nuestras expectativas. El desayuno bueno.
Stayed 3 nights in Dec 2023
Response from City Express Suites Queretaro on 19 Jan 2024
Que bueno que lo disfrutaron Maria del C. , nos encanto recibirlos , esperamos verte pronto

10/10 Excellent

Raúl Franco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from City Express Suites Queretaro on 19 Jan 2024
Muchas gracias Raul por tu valoracion, esperamos que vuelvas pronto

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from City Express Suites Queretaro on 19 Jan 2024
Muchas gracias Ramon por tu valoracion,nos encantó recibirte en el Hotel

10/10 Excellent

Ana Lillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regresaremos
Es la 4ta vez que nos quedamos aquí. Nos fue nuevamente muy bien. Rápidos y atentos. El desayuno es sencillo y simple.
Stayed 2 nights in Dec 2023
Response from City Express Suites Queretaro on 26 Dec 2023
Que bueno escuchar estos comentarios los cuales compartiremos con todo el staff y esperamos verte muy pronto nuevamente, como siempre es un gusto recibirte !!