Ratings based on 34 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Flying Finn from Mex/Fin

Good stay, and excellent worth of money.

Posted 18-Feb-2014
I had short stay, but all worked smoothly and cero complains.
3 out of 5
Recommended
by Wilber from Orange county CA

Awesome clean hotel. BAD INTERNET CONNECTION

Posted 15-Feb-2014 on Hotels.com
Awesome clean hotel. BAD INTERNET CONNECTION. Great hotel with much value. Steam room was not working... bummer. The worst for a traveling businessman is having bad the internet connection. very painful. Management needs to resolve the problem
3 out of 5
by A verified traveller

Cold & Isolated

Posted 23-Jan-2014
Pros: Clean. Modern design.
Cons: Better English. Heat. Shuttles to town.
Location: Literally nothing. Located on the side of a highway 15 minutes from town.
The hotel is new, and the amenities are good. I was cold most of my stay. I couldn't get the heater on (not entirely sure there is heat). Also the lobby and restaurants aren't heated, so it was constantly chilly in and out of the room. The staff spoke very little English. The hotel is located out of town in the middle of nowhere. There are no shops, convenience stores, or public transportation options available at this hotel
3 out of 5
Recommended
for Business Travellers
by Sergio from Monterrey, Mexico

Room wasn't cleaned when we arrived to it.

Posted 13-Jan-2014
Pros: Friendly Staff
Cons: Have the rooms cleaned up before give them to clients
Location: Close to the airport and to the center of the city.
I checked in very quickly and they gave me my keys in less than 3 minutes. Staff was very friendly. When I got to the room and opened the door I was surprised to see that the room wasn't made. It was 8PM so there is no excuse to have it that way. I called the front desk and they sent somebody up with a new key for another room. He arrived also very quick but he asked to see the not cleaned room first. After that we got to another room in the same floor and everything was ok with the new room. Staff did apologise but didn't try to complement anything. The lobby does not have heat in the HVAC because it was freezing cold. It was a few degrees higher that the outside temp. Everything else was very good, the staff is super friendly, the decor is modern, clean and in great condition.
4 out of 5
Recommended
for Business Travellers
by stephane

This traveller left a rating score only Posted 17-Nov-2013 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 02-Nov-2013
5 out of 5
Recommended
for Business Travellers
by Wiliam Moazampour from Dayton, Ohio

Great Service

Posted 04-Oct-2013 on Hotels.com
It was great.
5 out of 5
Recommended
for Everyone
by Ex Libris from North America

Nice hotel in Queretaro.

Posted 30-Sep-2013
Pros: QUIET. Restaurant. Pool. Gymnasium.
Cons: A hair dryer in the room
Location: Near the bus station that offers transportation to all of Mexico and the USA. Reasonably close to QRO airport, historic city center, and shopping.
My third stay at this nice hotel close to Queretaro. They have a shuttle to take you into the city for shopping or out to the airport to catch a flight. Clean and comfortable. Good restaurant. The indoor pool, saunas, and gymnasium are also a plus. I will stay at this hotel in the future.
4 out of 5
Recommended
for Everyone
by Andrew from Toronto

Great Place

Posted 25-Sep-2013
All in all this hotel was very nice. The room was fantastic and the Hotel was very clean! There is always at least one person on staff who speaks English. If you are going to see the city I would suggest staying in more of an inner city hotel. To get anywhere from the Casa inn you have to take a shuttle bus or cab, nothing is walking distance. The view in all directions is amazing as well.
5 out of 5
Recommended
for Everyone
by Jorge

Nice

Posted 25-Sep-2013
Pros: Gym
Cons: None
Location: Good
This's a great hotel, me and my family travel to Queretaro and we glad the stay at this hotel