Ratings based on 102 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom San José

Terrible experience.

Posted 04-May-2015
Pros: The hotel itself, the cleanliness, and the golf car.
Cons: the service itself.
Location: Manuel Antonio is great, there are some nice restaurants with beautiful views. Also, there's a beach called Biezans which is really close to Shana.
The hotel looks great, but it has some serious flaws regarding experience. GOOD: - Nice looking hotel, and the rooms are great, clean and comfortable. BAD: - The A/C wasn't working, I tried to get it resolved, which didn't work. 2 nights with a faulty air conditioner. - The restaurant has a lacky service, when I asked for room service, they told me they were too busy. - The pool is public, so sometimes it gets a little too crowded, specially because there are some public parties, which may be uncomfortable if you are looking for relaxation.
5 out of 5
Recommended
for Couples
by A verified travellerfrom London

Nice hotel with good views

Posted 30-Apr-2015
Pros: Good pool area, nice modern rooms, helpful staff.
Cons: The restaurant does great food but is expensive.
Location: If you have a car you're totally fine - if not it's a 15 minute walk on a trail to a small beach, a longer walk to the main beach or a taxi.
Had a great stay at the Shana. Good hotel, good pool, friendly service, looking out over the jungle to the sea. Only a 15 minute walk to the beach (it can be steep so only if you're up for walking). And great pizzas at the restaurant (if a bit pricey).
2 out of 5
by A verified travellerfrom Canada

Poorly managed, does not live up to 4 or 5 stars

Posted 17-Feb-2015
Pros: Building, pool.
Cons: Service. Restaurant. Cleanliness. Management.
Stunning location, but does not live up to its potential or price. Seems poorly managed. It feels like the staff have never worked in a hotel before. Rooms were not clean and missing basic items. Room service came without napkins - twice - at the restaurant too. The decor was lovely minimalist - but too minimalist....as though they ran out of money to furnish properly. Elevator was broken. The beds were so hard I woke up with my arm asleep every morning. Wifi was down all the time. The restaurant had great pizza, but the rest of the food was horrible. Don't be fooled by the 'our chef is Italian'.....pasta so overcooked it fell apart in your fork. Other meals unidentifiable. Over an hour to get the bill after asking 4 times...finally stormed up to the bar to get it, and I still had to wait 20 more minutes. Such a shame. The building and pools are beautiful....so much potential.
4 out of 5
Recommended
for Personal Event
by Melaniefrom Singapore

Nice hotel compared with others in manuel Antonio

Posted 14-Feb-2015 on Hotels.com
Nice views, great pool. Not so easy to get to without a car. Very friendly check in staff. The bed was hard though.. I was shocked it was not more comfortable. They should invest in better mattress and fluffier and firmer pillows. Spacious modern bathroom
5 out of 5
Recommended
for Couples
by Marielafrom San Jose, Costa Rica

Inolvidable

Posted 11-Feb-2015 on Hotels.com
Excelente servicio desde el check in, la comida deliciosa, preciosa habitacion, recomendacion: mojitos
3 out of 5
by A verified traveller

Posted 09-Feb-2015
The hotel is between Quepos and Manuel Antonio National Park, but too far to walk to either. It is perched on top of a ridge with a view to the north. There is no view of the sunset to the west. It has a nice pool but to get to the beach you have to go down a steep, rocky hill. Although I was given a ticket to get a towel there, no one from the hotel was at the beach. The room was clean but the chairs on the balcony and in the room were quite uncomfortable. There was a louvered door on the bathroom that made privacy non-existent. The restaurant food was so-so.
4 out of 5
Recommended
for Couples
by Matsfrom Stockholm

Shana hotel

Posted 02-Feb-2015 on Hotels.com
Mycket trevligt hotell med vacker havsutsikt och djungel där apor och vackra fåglar kunde skådas på nära håll. En vacker strand kunde nås inom några hundra meter, via en stig nedanför hotellet. Frukosten var mycket undermålig och gjorde oss besvikna tyvärr. I övrigt var vistelsen mycket trevlig och vi rekommenderar hotellet i stort.
3 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 30-Jan-2015 on Hotels.com
4 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 05-Jan-2015 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified traveller

Shana

Posted 29-Dec-2014 on Hotels.com
Fantastic hotel near the Manuel Antonio Nature Preserve. Large, clean, well-appointed rooms with free wi-fi and fabulous complimentary breakfast await you.