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Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
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Property Amenities
Rooms
Tanoa Aspen Queenstown Hotels offers 90 accommodations with complimentary newspapers and hair dryers. Rooms open to patios. Beds feature triple sheeting. Televisions come with free movie channels. Bathrooms include shower/tub combinations and complimentary toiletries.
In-room wireless high-speed Internet access is available for a surcharge. Business-friendly amenities include desks and direct-dial phones. Additionally, rooms include irons/ironing boards and windows that open. In-room massages and wake-up calls can be requested. Housekeeping is provided daily.
All guestrooms are non-smoking.
Room Amenities
Dining
Panorama - Overlooking the city, this brasserie serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.
Recreation
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Showing 1 - 1 results (of 1)
“Reasonable and comfortable”
The hotel was well located, within walking distance to the lake and the town's business centre. The rooms were of average size but clean and comfortable. The view from the rooms (facing the lake) was spectacular. Special weekend deals on food were available at the hotel restaurant. The breakfast buffet was substantial and available for tourists wanting an early start. Staff were helpful and courteous.
“Poorest customer service experience ever”
We decided to choose a pricier hotel to enjoy the scenery of Queenstown. A great view from the deck outside the main lobby area, but that was about it. After traveling and being outside we were ready to take a shower at night, but we ended up not having any hot water. We were told that maintenance people did not come in until the morning. We asked to be put in the room because we had to leave in the morning for a booking. We moved to a different room where the shower still had used soap and hair from the previous people there. The next day we asked for a manager who was not in until later and we asked for any type of compensation for the inconveniences. We were told to stay in our original room and finally sent someone to fix the hot water in the shower, they mentioned was a common problem in some of the rooms, if so, I would expect they would have someone there that knows how to fix it at anytime. That afternoon we asked what manager had said about any compensation for the inconveniences, no one at the desk knew what I was talking about,the manager had already left by then. They do not have a night manager. We were leaving the next day, before the manager would be in again. No one would call or send an email to inquiry about our situation at that time. Also,someone left us a phone message at the desk and we were never notified, after many opportunities to provide us with our phone message. If you want a pleasant, clean, standard working room, I would NOT stay at this hotel.
TripAdvisor Traveller Rating:
(based on #### traveller reviews)
Additional reviews provided by 
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The preferred airport for Tanoa Aspen Queenstown Hotels is Queenstown (ZQN-Queenstown Intl.) - 8.5 km / 5.3 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
