Remarkables Room | Premium bedding, minibar, in-room safe, desk

Reviews of Queenstown Park Boutique Hotel

5 out of 5
Queenstown Park Boutique Hotel
21 Robins Road, Queenstown

Reviews

9.6

Exceptional

Rating 10 - Excellent. 346 out of 410 reviews" "
Rating 8 - Good. 45 out of 410 reviews" "
Rating 6 - Okay. 11 out of 410 reviews" "
Rating 4 - Poor. 4 out of 410 reviews" "
Rating 2 - Terrible. 4 out of 410 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, PINNER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pam was very helpful at check in , explaining everything about the hotel and assisting with dinner reservations. Delightful staff attitude reflected at the well organised breakfast room with a good selection of freshly made items combined with a buffet cooked to order by friendly staff. The 6.00 happy hour with free wine is another bonus and an opportunity for guests to mingle. The underground car park is convenient and has a lift for baggage.
Stayed 1 night in Mar 2024
Response from Cam on 16 Mar 2024
Thank you for your very kind and thoughtful review Michael. We are delighted to hear both you and Adele enjoyed your stay with us and it would be our pleasure to welcome you back during your next visit in Queenstown!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cam on 16 Mar 2024
Thank you for the 5/5 rating Gregory, we really appreciate it:)

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is fantastic! They are all friendly and really went out of their way to ensure that we enjoyed our stay. The property is well maintained and includes a lot of well thought out amenities. The breakfast is delicious and the drinks/canapés are worth planning your evening around. I highly recommend staying here when in Queenstown.
Stayed 3 nights in Feb 2024
Response from Cam on 2 Mar 2024
Thank you very much for such a lovely review Kevin; we are happy to hear you enjoyed your experience and we hope to welcome you again soon!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were exceptionally good, highly recommended.
Stayed 3 nights in Feb 2024
Response from Cam on 2 Mar 2024
Thank you very much for your kind comment Peter and we hope to see you again some time soon!

10/10 Excellent

Ingrid

Travelled with partner
Short, pleasant walk to center of town and lake.
Stayed 1 night in Feb 2024
Response from Cam on 2 Mar 2024
Thank you for your feedback Ingrid , we truly appreciate it:)

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional property, a great boutique option in Central Queenstown... would highly recommend.
Stayed 1 night in Jan 2024
Response from Cam on 2 Mar 2024
Thank you for your lovely review Lisa and we hope to see you again soon!

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the rooms, spacious and lovely
Stayed 1 night in Jan 2024
Response from Cam on 2 Mar 2024
Thank you very much for your feedback David, it's greatly appreciated!

10/10 Excellent

Shirley

Liked: Property conditions & facilities
Great stay at the Queenstown Park Botique Hotel. Location could not get any better. Room was clean, comfy bed, nice shower. Breakfast options were excellent and staff was extremely helpful and accommodating. Would definitely recommend staying here when visiting in Queenstown.
Stayed 3 nights in Dec 2023

10/10 Excellent

Alastair

Stayed 1 night in Dec 2023

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great service from the moment we stepped through the front door. The staff genuinely made me feel that I was a valued person and customer.
Stayed 1 night in Nov 2023

10/10 Excellent

Dina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. They were helpful, engaging, and kind
Stayed 2 nights in Nov 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience and property conveniently located to downtown Queenstown. Breakfast was fabulous and we especially enjoyed evening cocktail hour and socializing with the other guests.
Stayed 4 nights in Nov 2023
Response from Diego Moyano on 27 Nov 2023
Kia ora Kevin,thank you very much sharing such a positive feedback.Best Regards,Diego

10/10 Excellent

Sanaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t have anything but praise especially of the staff who were the most friendly, helpful and nicest people ever. My only issue which is not a criticism of the hotel at all is that for a skiing holiday we were in desperate need of a washing machine which the rooms don’t have. I would have really appreciate a gym in the hotel as well.
Stayed 6 nights in Oct 2023
Response from Cam - Duty Manager on 16 Oct 2023
Hi Sanaz,Thank you very much for your praises, we greatly appreciate your feedback. We're happy you and your family had a lovely time with us. You are not the first person to mention the lack of laundry facility in the hotel and I'm happy to say that we are currently working on it! We should have everything sorted for your next ski holiday ;)Kindest regards,

10/10 Excellent

LINDA, CLERMONT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Hotel! Staff are simply lovely. Julian made me feel so at ease when I first arrived with his remarkable hospitality! The breakfasts are delicious with a menu to choose from. The chef and his assistance were simply wonderful with preparing and serving your meals. Yes I highly recommend this marvelous hotel!
Stayed 3 nights in Sep 2023
Response from Cam - Duty Manager on 16 Oct 2023
Hi Linda,Thank you for such a lovely review; I will make sure to pass on your good words to the team! It was a genuine pleasure to have you stay with us and we would love to have you back on your next visit to Queenstown.Kindest regards,

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were warm, friendly and fabulous. Bike hire was great however the bikes and helmets in need of a bit of attention. Most rooms look onto the road which was disappointing. Location was fine, parking great and drinks a kind gesture.
Stayed 2 nights in Sep 2023
Response from Cam - Duty Manager on 30 Sept 2023
Thank you for your lovely feedback about our team! We made note of your comments about the bikes; they're all due to be serviced in the upcoming days and will be given a good amount of TLC, getting them ready for summer.Next time you're in town, make sure to book one of our Remarkables King rooms or Remarkables Junior Suites: both room types are away from the road, directly facing the park. I am certain you would enjoy them:)Thanks again for taking the time to share your experience and we look forward to welcoming you again soon to our property.

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel that we were lucky enough to call home for 6 nights. Handy location, not too big not too small, lovely rooms with everything we needed and more, breakfast was amazing, tapas/drinks hour was magic. Always happy to accommodate any requests - bikes and even a lift from Diego. Best of all the friendly staff that made it out home away from home. We will be back.
Stayed 6 nights in Sep 2023
Response from Diego Moyano - Hotel Manager on 26 Sept 2023
Hi Kate,Thank you very much for such an amazing and positive feedback. It was a pleasure having you and Sophie in our place. I look forward to welcoming you back soon.Best regards,Diego

10/10 Excellent

Shruti

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Cam on 30 Sept 2023
Dear Shruti,Thank you for your positive feedback and we hope to have the pleasure of welcoming you again very soon!

10/10 Excellent

Frank

Liked: Amenities
Great hosts
Stayed 7 nights in Aug 2023
Response from Cam - Duty Manager on 8 Sept 2023
Thank you for your positive feedback Frank, it is greatly appreciated and we hope to welcome you again very soon:)

10/10 Excellent

jason

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
very friendly, helpful staff great location
Stayed 5 nights in Jul 2023
Response from Cam - Duty Manager on 14 Jul 2023
Thank you so much for the positive feedback Jason; we're happy you enjoyed your stay with us and we hope to welcome you again soon!

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 4 nights in Jun 2023
Response from Cam - Duty Manager on 30 Jun 2023
Thanks Ian and we hope to see you again in the near future!

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. The free drinks at the end of the day a nice touch, however our room which faced the road was a bit noisy.
Stayed 4 nights in May 2023
Response from Cam - Duty Manager on 14 May 2023
Hi Heather, thank you very much for your nice review. I'm glad you enjoyed our pre-dinner drinks and canapes! For your next stay, may I suggest booking one of our Remarkables King rooms or Remarkbles Junior Suites: those rooms are facing the park and mountains, making for a quieter stay. Have a great weekend Heather and we hope to welcome you back in the near future.

10/10 Excellent

saiful

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Cam - Duty manager on 23 May 2023
Thanks for your positive feedback, it's appreciated:)

10/10 Excellent

Garrett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, friendly and helpful staff who provided excellent service during the stay. The evening reception was a fun way to meet other travelers. Hotel is located is a nice neighborhood just a short walk from main downtown area. I would stay here again on future trips to Queenstown.
Stayed 3 nights in Apr 2023
Response from Cam - Duty Manager on 21 Apr 2023
Hi Garrett, thank you so much for your lovely review and we hope to welcome you back to our property in the near future!

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience including talking the staff and other travelers at the canapé and wine time each evening. Highly recommended.
Stayed 4 nights in Apr 2023
Response from Lucrecia on 17 Apr 2023
Good evening Keith,We are delighted to know you enjoyed your stay with us.We are looking forward to welcoming you again, soon!

10/10 Excellent

Karen, Cary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was remarkably helpful and kind. We had delicious breakfasts and canapés every day. It was nice to talk with other guests and share travel tips. The chefs pack you your special requests for a yo go breakfast if you have an early departure. Simply wonderful!
Stayed 4 nights in Apr 2023
Response from Cam - Duty Manager on 14 Apr 2023
Thank you very much for your kind words and wonderful review Karen; it was a pleasure having you here and we hope to welcome you again very soon to our property.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Cam - Duty Manager on 14 Apr 2023
Thanks for your feedback Jonathan!

10/10 Excellent

Brian, Boulder

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Meeting the other guests for free wine and canapes was a great start to each evening. The staff were also excellent.
Stayed 5 nights in Mar 2023
Response from Cam on 30 Mar 2023
Thank you for your review Brian; we are delighted you enjoyed your stay with us and we look forward to welcoming you back to our property in the near future.

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a good location. Great staff. The breakfast and happy hour is exceptional.
Stayed 7 nights in Feb 2023
Response from Cam on 30 Mar 2023
Thank you for your review Ian; we are delighted you enjoyed your stay with us and we look forward to welcoming you back to our property in the near future.

10/10 Excellent

Zena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was modern and comfortable…lovely, helpful staff…delicious breakfast…great location. Many special touches
Stayed 1 night in Feb 2023
Response from Cam on 30 Mar 2023
Thank you for your review Zena; we are delighted you enjoyed your stay with us and we look forward to welcoming you back to our property in the near future.

10/10 Excellent

Nick

Stayed 3 nights in Feb 2023
Response from Cam on 30 Mar 2023
Thank you for your review; we are delighted you enjoyed your stay with us and we look forward to welcoming you back to our property in the near future.

10/10 Excellent

Constance, Portland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a great location and the staff is very friendly and helpful.
Response from Reception on 7 Jan 2023
Thankyou for your feedback Constance :)

8/10 Good

Selma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Maggie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and everyone was extremely welcoming!
Response from Reception on 16 Dec 2022
Thank you for your review! We hope to see you again.

10/10 Excellent

Kim

Stayed 2 nights in Nov 2022
Response from Front Desk on 16 Nov 2022
Thank you for your feedback Kim! We hope you enjoyed your time at QPBH.

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely cosy feel, delicious breakfast and warm staff. We thoroughly enjoyed the complimentary evening canapes and drinks routine.
Stayed 3 nights in Nov 2022
Response from Front Desk on 16 Nov 2022
Thank you for your feedback Celeste! We hope you enjoyed your time with us, see you again in the future!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2022

10/10 Excellent

Sarah, Wagga Wagga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay!
Stayed 6 nights in Sep 2022
Response from Front Desk on 10 Oct 2022
Dear Sarah,Thank you for choosing to stay with us! We are so glad you enjoyed your time here.

10/10 Excellent

Sanaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Short walk to ski bus. Short walk to shops and restaurants. Rooms are a good size with small kitchen.
Stayed 5 nights in Sep 2022
Response from Front Desk on 10 Oct 2022
Dear Sanaz,Thank you for choosing to stay with us! We appreciate the 5-star feedback.We hope to see you again!

10/10 Excellent

William, Claremont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fantastic. Friendly and helpful staff with canapes and drinks a highlight in getting to know people. Very convenient to town, restaurants and shopping.
Stayed 7 nights in Sep 2022
Response from Front Desk on 10 Oct 2022
Dear William,Thank you for staying with us! We are very pleased to read your lovely feedback. We hope to see you again!

10/10 Excellent

DASARAHALLY

Stayed 1 night in Sep 2022

10/10 Excellent

Mr Tibor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
If there’s a 10 out of 10, this is it. Service, attention to detail, comfort, breakfast. Every staff member went above and beyond, can not recommend QPBH highly enough. We’ll be back.
Stayed 7 nights in Aug 2022
Response from Abby on 22 Aug 2022
Thank you for your lovely review! We loved having you and your family here and look forward to seeing you again next time!

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location perfect, hospitality great. Could not fault the place one bit. Definitely would recommend and return for another holiday.
Stayed 6 nights in Aug 2022
Response from Abby on 22 Aug 2022
Thank you for your wonderful feedback Timothy, we are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022

4/10 Poor

Matthew

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Bring earplugs. Hotel is right on a busy road with continuous Erina’s noise throughout the night. Also a few backpacker hostels just down the road so expect regular loud groups of backpackers walking past your window throughout the night. Free parking sounds nice but the carpark was always full, no not much use.
Stayed 2 nights in Aug 2022
Response from Diego on 16 Aug 2022
Kia ora Matthew, I apologise that you were bothered by noise outside. Unfortunately, there was a rowdy group staying along the road during your stay, this is the exception. We are a downtown location but quite honestly our “Remarkables Facing” Rooms are some of the absolute quietest rooms in Queenstown. Hopefully we will have the opportunity to welcome you back, please let me know when you are next visiting Queenstown. Ngā mihi nui Diego Moyanao Hotel Manager

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing team who wrapped their arms around us when we were stranded in Queenstown due to weather. I had my elderly mother and children with me and their awhi was awesome. They kept an eye on the road closures so I was fully aware of which road to take to get to Christchurch the following morning. Highly recommend Queenstown Park Boutique Hotel and I send them a heartfelt thanks for their welcoming manner in my moment of stress. Nicola
Stayed 1 night in Jul 2022

10/10 Excellent

Dennis

Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with amazing staff in a perfect location. The canapé hour was a really nice touch and Jo the chef makes a killer breakfast... try the muffins!
Stayed 3 nights in Apr 2022
Response from Tiffany - Reservations on 27 Apr 2022
Dear Anonymous, Thank you for your wonderful feedback, we are pleased to hear that you enjoyed your stay with us. We hope that we can welcome you back in the future

2/10 Terrible

Sally

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small family run business that clearly prides itself on personalised service. Absolutely every staff member goes out of their way to ensure a great experience. It’s the absolute opposite to a large commercialised global hotel chain. Complimentary drinks and canapés every night also provide a great opportunities to meet other travellers. We had a fair idea of what we wanted to do in Q’town, but got a whole heap of recommendations (particularly dining) that absolutely hit the mark. Would recommend to everyone.
Stayed 2 nights in Jul 2021
Response from Tiffany - Reservations on 19 Jul 2021
Dear Anonymous, Thank you for your outstanding feedback, we are so pleased that you enjoyed your stay with us. We hope that we can welcome you back in the future