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Reviews of Best Western Airport Inn

2.5 out of 5
Best Western Airport Inn
2550 52nd Avenue, Moline, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 426 out of 908 reviews" "
Rating 8 - Good. 303 out of 908 reviews" "
Rating 6 - Okay. 104 out of 908 reviews" "
Rating 4 - Poor. 38 out of 908 reviews" "
Rating 2 - Terrible. 37 out of 908 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Deb

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The place was quiet. They are doing construction work around there so should be nice when they are done.
Stayed 1 night in Apr 2024

4/10 Poor

Laura

Travelled with group
Disliked: Amenities, property conditions & facilities
My reservation was not entered under the correct name. The picture of this hotel is deceptive...it is run down. Advertised as renovated---the hallway was. The outdoor side entrance did not lock and was open for anyone to enter. The room was clean and the bedding was good. The coffee was good, the breakfast average. The POOL was totally drained and NOT advertised that it was closed.
Stayed 1 night in Apr 2024

10/10 Excellent

Abby, Wisconsin Rapids

Stayed 1 night in Mar 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and quiet. Hiren, the general manager, completed the check-in process with me. He was conscientious and friendly. I’ve had positive experiences every time I’ve stayed at this location.
Stayed 1 night in Apr 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this location multiple times and have had great experiences. It’s very clean and quiet, and seems safe.
Stayed 1 night in Apr 2024

6/10 Okay

Alexa

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
I didn’t like that we only had 1 working light in the main room and the maintenance guy was off til the following week. Otherwise everything else was okay.
Stayed 1 night in Mar 2024
Response from GM on 7 Apr 2024
We're apologize for any inconvenience, the light was working find only the bulb was loose. Thank you for staying with us.

6/10 Okay

Gina

Travelled with family
Disliked: Amenities, property conditions & facilities
The property was under some renovations, but room was very outdated and lacking updated showers and amenities like soaps and shampoos. Some of the towels were thin and see through. The parking lot had severe potholes that you had to maneuver around and enter door only one side worked.
Stayed 3 nights in Mar 2024
Response from GM on 25 Mar 2024
We apologize for any inconvenience, we’re working on updating property. All the amenities are available. We thank you for your feedback.

4/10 Poor

HAYWARD

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in , desk did not recognize Expedia check in, was charged twice. We were too tired to fight about it, and thought it would be easily rectified. It has been a problem so far. The room smelled heavily of mold and very musty. We were not concerned about the amenities being unavailable, as it was a place to just sleep. We had family in the ICU at nearby hospital. I would drive a little further down the road.....
Stayed 1 night in Mar 2024
Response from GM on 31 Mar 2024
We apologize for any inconvenience, we did look into your stay details. Everything was charged properly based on your booking date and method of payment. Thank you for staying with us.

4/10 Poor

Keith, Mesa

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty.. hair in the shower ..will not stay here again
Stayed 1 night in Mar 2024
Response from GM on 24 Mar 2024
We apologize for any inconvenience thank you for staying with us.

10/10 Excellent

Wesley

Business traveller
Liked: Cleanliness, staff & service, amenities
Great staff. Could us a little better cleaning. Breakfast was good.
Stayed 1 night in Mar 2024
Response from GM on 23 Mar 2024
Thank you for sharing your experience and we’ll train our staff to be more careful in cleaning.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very comfortable stay
Stayed 1 night in Mar 2024
Response from GM on 23 Mar 2024
Thank you for sharing your feedback.

8/10 Good

Patricia

Travelled with family
Nothing fancy but was clean and good one night stay while in QC.
Stayed 1 night in Mar 2024
Response from GM on 21 Mar 2024
Thank you for sharing feedback.

4/10 Poor

Kim

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from GM on 21 Mar 2024
Thank you for sharing your feedback.

2/10 Terrible

Kimberly, Walclott

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I paid in advance and also had to put a $50 deposit. They gave keys to someone else's room! Then another room was given and it was unclean. We left less than thirty minutes entering the facility. Neither the deposit or cost of the room was refunded.
Stayed 1 night in Mar 2024
Response from GM on 21 Mar 2024
We apologize for any inconvenience.

4/10 Poor

Kim

Travelled with family
The man at front desk was very rude to us. We was there with family. We had like 5 rooms. The stuff was not friendly. The have a pool they did not keep trowels at pool the day they put out hand towel. I put trash out side my door to be pick up. It was there like two days. I checked out and it was still there.
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
We apologize for any inconvenience

2/10 Terrible

Amir

Stayed 1 night in Feb 2024
Response from GM on 21 Mar 2024
Thank you for sharing your feedback.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean comfortable stay
Stayed 1 night in Feb 2024
Response from GM on 5 Mar 2024
Thank you for sharing your experience.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean room. Excellent breakfast. Reasonably priced.
Stayed 4 nights in Feb 2024
Response from GM on 23 Feb 2024
Thank you for sharing your experience. We look forward to seeing you again.

10/10 Excellent

ERDEM, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently close to the airport
Stayed 1 night in Jan 2024
Response from GM on 23 Feb 2024
Thank you for completing survey and staying with us.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Continental breakfast was typical. Staff member was friendly. Stayed only one night.
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
We are glad that you had great stay. We appreciate you completing the survey. Thank you for staying with us.

10/10 Excellent

ed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone we spoke with. was theere to help and staff would ask if we needed anything Ed washington il
Stayed 2 nights in Feb 2024
Response from GM on 19 Feb 2024
We’re glad that my staff took care of you during your stay.

6/10 Okay

Laurie

Business traveller
Disliked: Staff & service, amenities
The manager was very rude when I pushed the help bell several times, not hearing it untill he was closer after pushing it several times and when he came around the corner and rudely told me I only needed to press it once, how was I to know. Didn't want to give me a receipt when I asked. The wallpaper was peeling in our room and in hallway by the pool. The breakfast was a joke, eggs were cold, butter was frozen, pancake machine was broken. Went to McDonald's for a better breakfast. This is one place we will never stay at again
Stayed 1 night in Feb 2024
Response from GM on 15 Feb 2024
We apologize for any inconvenience, we will take your feedback and look into improving. Thank you for staying with us.

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a fancy place, though the very reasonable price includes breakfast, and there is an indoor swimming pool and access to a computer. The bed was comfortable, and the staff courteous. It's the best value for the money in the Quad Cities, as far as I know.
Stayed 1 night in Feb 2024
Response from GM on 15 Feb 2024
Thank you for sharing your thoughts.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service
Very clean room
Stayed 4 nights in Jan 2024
Response from GM on 15 Feb 2024
Thank you for sharing your experience and staying with us.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t have problems with property, but I asked about my refund because I didn’t get a room
Stayed 1 night in Jan 2024
Response from GM on 3 Feb 2024
We apologize for any inconvenience but we’re bound with cancellation policy and we can’t process any refunds outside of cancellation policy. We’re not a 1 star property. We advise that you reach out to Expedia for any refunds.

8/10 Good

Nicole

Travelled with family and small children
Liked: Cleanliness
Best Western hotels are independently owned, so you never know what you are going to get. Only half of the front door was working during our stay...not a great first impression. Our room was neat and clean but had a musty smell, probably because it was next to the pool room which had lots of dust bunnies and window condensation. Breakfast was a meager selection and even worse on the second day. Some room doors wrre left open so we saw construction and what appeared to be a long-term squatter based on the smell. There was also some sort of military unit staying and thumping around in gear; they were disappointed in breakfast too. If you only plan to sleep here, it's a good price. But if you have kids and need to be around for breakfast, naps, and the pool, then look elsewhere.
Stayed 2 nights in Jan 2024
Response from GM on 22 Jan 2024
Thank you for your feedback.

2/10 Terrible

Douglas

Stayed 1 night in Jan 2024
Response from GM on 15 Feb 2024
We apologize for any inconvenience may have caused to your stay. We address any issues during stay. If would have known your concern we would have be glad to take care at the time. Thank you for staying with us.

6/10 Okay

Janell

Business traveller
My room was on second floor and there is no elevator. I’m not sure this is legal with the Disability Laws. I needed transportation to the airport (2 miles away). Blizzard conditions were happening and was told I’d have to walk to the bus terminal. Fortunately I was able to Lyft my way.
Stayed 1 night in Jan 2024
Response from GM on 15 Feb 2024
We apologize for any inconveniences but we do not have any transportation services. Thank you for choosing us for your stay.

6/10 Okay

Diane

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
The front desk attendent also served as the chef and the cleaning staff. He came to fill the eggs warmer with his winter parka on. I question the cleanliness. The breakfast was disappointing. Very limited. Coffee watered down. Eggs rubbery. They were supposed to serve breakfast until 9:30. We went down at 9:20 and it was completely cleaned up. The hotel in general needs updating.
Stayed 2 nights in Jan 2024
Response from GM on 15 Feb 2024
We apologize for any inconvenience but but during your stay the weather was very cold outside and cold air entering building and our office is very close to front entrance would be the reason our staff wearing jacket or coat.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a diabetic, breakfast was not up to standard. The eggs were watery and had a gross texture. There was nothing else to really choose from for me to eat! Hotel was great until the morning of 1/10/24. I was woken up by knocking on doors at 415 in the morning.
Stayed 2 nights in Jan 2024
Response from GM on 15 Feb 2024
Thank you for sharing your thoughts. We apologize there could be some other guest looking for their room.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 4 Jan 2024
Thank you for completing survey

6/10 Okay

henry

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Pool was dirty water was cloudy Room was dirty
Stayed 1 night in Dec 2023
Response from GM on 4 Jan 2024
Thank you for staying

6/10 Okay

Jacob

Stayed 2 nights in Dec 2023
Response from GM on 4 Jan 2024
Thank you for staying

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities
Rooms were clean. Dated, but clean.
Stayed 1 night in Dec 2023
Response from GM on 4 Jan 2024
Thank you for completing survey

10/10 Excellent

john

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 4 Jan 2024
Thanks you for completing survey

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 16 Dec 2023
Thank you for staying with us.

2/10 Terrible

Mcnairin

Travelled with family
2 pairs of shoes were stolen from this hotel when I questioned the front desk person he seemed annoyed I would sleep on the street before I sleep in a establishment that steals from it's customers
Stayed 1 night in Dec 2023
Response from GM on 16 Dec 2023
We apologize about this incident, but our cleaning team did not find any shoes from your room or in lost and found. If we would have we would have contacted you and would have shipped the shoes out to you.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and clean
We booked the room last minute on a cross country trip. Very friendly staff with a quick check in and pleasant morning staff upon check out. Hot breakfast and safe surroundings. We would stay here again!
Stayed 1 night in Dec 2023
Response from GM on 16 Dec 2023
Thank you for providing your valuable feedback.

10/10 Excellent

doreen

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM on 13 Dec 2023
We appreciate your feedback and thank you for staying with us.

6/10 Okay

Calvin

Travelled with family
Liked: Cleanliness, staff & service, amenities
The front door of the hotel didn't work. Bad impression. Otherwise it was OK compared to other budget hotels.
Stayed 1 night in Nov 2023
Response from GM on 13 Dec 2023
Thank you for staying with us and we have created work order we’re waiting on parts from manufacture:

10/10 Excellent

Urban

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled clean from the minute you walk in
Stayed 7 nights in Nov 2023
Response from GM on 13 Dec 2023
Thank you for completing survey and staying with us.

10/10 Excellent

kent

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly stafff
Stayed 1 night in Nov 2023
Response from GMm on 13 Dec 2023
Thank you for staying with us and completing suryvey.

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 13 Dec 2023
Thank you for staying with us.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Friendly staff
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
Thank you for sharing your experience.

8/10 Good

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok clean friendly staff
Stayed 2 nights in Nov 2023
Response from GM on 14 Nov 2023
Thank you for staying with us and providing your feedback.

10/10 Excellent

Urban

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was nice - property was clean - nice comfortable room
Stayed 1 night in Nov 2023
Response from GM on 13 Nov 2023
Thank you for staying with us and Provo your feedback.

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, property conditions & facilities
The positive reviews are fake. This place is a dump. Very poor maintenance. Smelly. Mouldy. The acrylic signs that indicate the room numbers…broken and the number is written on the wall with a marker. Mattresses are torn. I didn’t see any bedbugs fwiw. I left without spending the night.
Stayed 2 nights in Nov 2023
Response from GM on 13 Nov 2023
Thank you for providing your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
There was no hot tub and no free water bottle and the pop machine was to much money
Stayed 2 nights in Oct 2023
Response from GM on 4 Nov 2023
We appreciate your feedback and will continue improving. Thank you for staying with us.

10/10 Excellent

Terry

Stayed 1 night in Nov 2023
Response from GM on 4 Nov 2023
Thank you for completing survey.

8/10 Good

Carmen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Female who checked me in was very friendly
Stayed 1 night in Nov 2023
Response from GM on 4 Nov 2023
That you for staying with us.