This is a great hotel with nice location and great view of the lake. The staff are friendly and courteous. However, I must say something about the concierge. Staff at the concierge desk was not very well informed of things happening around the lake. He was not able to give us the exact information about how to get to the wharf and how long it will take to get there. He even gave us wrong information about the boat tour out of the wharf, which is 1 of the highlights of visiting Chindaohu. Because of the wrong information, all my schedules following the boat tour were messed up, including my return to Hongzhou.
Mary from New York City
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All service personnel have a pleasant smile and are very helpful. The lady who seems to be in charge at the check in counter was expecially gracious in trying to find out the reason why there was a mix up in my booking. It turned out that it was my mistake. The staffs are all very well trained.
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