Property entrance

Reviews of DeSilva Inn Katowice Airport

3 out of 5
DeSilva Inn Katowice Airport
ul. Rownolegla 2, Ozarowice, Silesian

Reviews

8.4

Very good

Rating 10 - Excellent. 123 out of 343 reviews" "
Rating 8 - Good. 171 out of 343 reviews" "
Rating 6 - Okay. 36 out of 343 reviews" "
Rating 4 - Poor. 11 out of 343 reviews" "
Rating 2 - Terrible. 2 out of 343 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Pawel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Justyna Konieczko- Sales Manager on 20 Sept 2023
Dziękujemy za pozytywną opinię i zapraszamy ponownie.

10/10 Excellent

Maciej, La Prairie

Stayed 1 night in Aug 2023
Response from Justyna Konieczko- Sales Manager on 20 Sept 2023
Dziękujemy za najwyższą ocenę i zapraszamy ponownie do Hotelu DeSilva Inn Katowice Airport.

6/10 Okay

Marek, Biblis

Stayed 1 night in Jun 2023
Response from Justyna Konieczko- Sales Manager on 26 Jul 2023
Dear Marek, Thank you for visiting us. As a team we are always providing the best possible service. We hope to welcome you again in future.

10/10 Excellent

Carol

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Vegetarian menus and vegan meals ! Good restaurant I had a great stay.. nice linens and clean room.
Stayed 1 night in Jun 2023
Response from Justyna Konieczko- Sales Manager on 9 Jun 2023
Dear Carol, It was a pleasure to have you as a guest in our hotel. We are thankful that you shared your opinion. It is nice to hear that your stay was pleasant and enjoyable. We are happy that our MENU in the Restaurant has met your expectations. We Hope to welcome you again.

8/10 Good

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique. It';s a good hotel to spend one night before a flight.
Stayed 1 night in May 2023
Response from Justyna Konieczko- Sales Manager on 9 Jun 2023
Dear Andrzej, Thank you for visiting us. As a team we are always providing the best possible service. We hope to welcome you again in future.

10/10 Excellent

Mr W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Justyna Konieczko- Sales Manager on 17 Apr 2023
Dear Mr W, Thank you for visiting us. As a team we are always providing the best possible service. We hope to welcome you again in future.

8/10 Good

Dominique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed not so comfy but very good breakfast
Hotel close to the airport, very convenient for the early departure. Breakfast got a lot of choice and made with premium products. The down sides are; the aircond is a bit noisy and the mattress is way too soft wondering if it was not just a foam instead of a matress.
Stayed 1 night in Feb 2023
Response from Justyna Konieczko- Sales Manager on 17 Feb 2023
Dear Dominique, It was a pleasure to have you as a guest in our hotel. We are thankful that you shared your opinion and we’ll make sure to take all of your suggestions into consideration to improve our services and standards. We have mattresses in our rooms. Too soft for some and very comfortable for another. We hope to welcome you again.

6/10 Okay

Carol

Business traveller
Liked: Staff & service
THIS HOTEL IS CONVENIENT AND THE STAFF IS ALWAYS SO ACCOMMODATING AND KIND. I NOTICED THIS TRIP, THAT THE BATHROOOM WAS NOT CLEANED WELL. HAIRS LEFT AND URINE SMELL..THIS IS THE FIRST TIME I EXPERIENCED THIS. USUALLY FINE..ONE OTHER PROBLEM WAS THE REFRIGERATOR WAS NOT WORKING AT ALL AND I ASKED THE DESK AND THEY SEEMED TO KNOW THE REFRIGERATORS WERE NOT MAINTAINED. ..AND I NEEDED IT
Stayed 1 night in Sep 2022
Response from Justyna Konieczko on 7 Oct 2022
Dear Carol, It was a pleasure to have you as a guest in our hotel. We are thankful that you shared your opinion and we’ll make sure to take all of your suggestions into consideration to improve our services and standards. We hope to welcome you again.

10/10 Excellent

Simon

Stayed 1 night in Sep 2022
Response from Justyna Konieczko on 5 Sept 2022
Dear Simon, Thank you for visiting us. As a team we are always providing the best possible service. We hope to welcome you again in future.

8/10 Good

Mikhail

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022
Response from Justyna Konieczko- Kierownik Sprzedaży on 1 Aug 2022
Dear Mikhail, Thank you for sharing your experience with us! As a team we are always providing the best possible service. We hope to welcome you again in future.

8/10 Good

Carol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s basic but it’s good and convenient and has a good restaurant and airport shuttle
Stayed 1 night in Jun 2022
Response from Justyna Konieczko- Kierownik Sprzedaży on 12 Jun 2022
Thank you for sharing your experience with us!

10/10 Excellent

Nolan

Stayed 1 night in Feb 2022
Response from Justyna Konieczko on 1 Mar 2022
Thank you for visiting us. As a team we are always providing the best possible service. We hope to welcome you again in future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Justyna Konieczko on 26 Nov 2021
Dziękujemy za najwyższą ocenę.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Stay
Stayed for one night last week as I was in transit. Very convient to get from/to Katowice Airport as they provide free shuttle. Arrived late in the evening and Monika, the reception staff member working was very helpful
Stayed 1 night in Oct 2021
Response from Justyna Konieczko-Sales Manager on 13 Oct 2021
Dera Peter, It is lovely to hear such a positive opinion about our hotel and staff! We truly appreciate your effort to share your experience after staying with us! As standard and service are our top priority we are especially glad that they’ve met your expectations. We hope to welcome you again.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from Justyna Konieczko-Sales Manager on 11 Jun 2021
Dear Andrew, Thank you for choosing to stay at Hotel DeSilva Inn Katowice Airport and for taking the time to post your review following your stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2021
Response from Justyna Konieczko-Sales Manager on 10 Jun 2021
Thank you for sharing your experience with us!

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and close to airporr
Close to the airport and the free shuttle too and from it is a huge bonus. Very clean inside and good value for money.
Stayed 1 night in Sep 2020
Response from Justyna Konieczko-Sales Manager on 12 Oct 2020
Dera Gregory, Thank you for staying with us at the Hotel DeSilva Inn Katowice Airport. We are really glad to hear that you enjoyed your overall stay in our Hotel. We hope to welcome you again.

10/10 Excellent

Jana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Justyna Konieczko-Sales Manager on 11 Aug 2020
Dear Jana, Thank you for sharing your experience with us! It is nice to hear that your stay was pleasant and enjoyable.

8/10 Good

Adam, Surrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Justyna Konieczko-Sales Manager on 25 Feb 2020
Dear Adam, Thank you for visiting us. As a team we are always providing the best possible service. We hope to welcome you again in future.

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Justyna Konieczko Sales Manager on 7 Jan 2020
Dear Monika, We truly appreciate your effort to share your experience after staying with us. As a team we are always providing the best possible service. We hope to welcome you again in future.

10/10 Excellent

Luca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Justyna Konieczko- Sales Manger on 27 Dec 2019
Dear Luca, Thank you for visiting us. As a team we are always providing the best possible service. We hope to welcome you again in future.

8/10 Good

Pete

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a quick stopover near the rural airport
Flew into KATOWICE Airport at midnite, great to have a shuttle to take us 5 mins to the airport. Cheaper than the moxxy but perfect for our short stay.
Stayed 1 night in Dec 2019
Response from Justyna Konieczko-Sales Manger on 13 Dec 2019
Dear Pete, Thank you for sharing your experience with us. I am delighted to hear the hotel location was convenient for your travel plans. I hope to have the opportunity to welcome you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Justyna Konieczko-Sales Manager on 30 Oct 2019
Dear Sir/Madam, Thank you for visiting us. As a team we are always providing the best possible service. We hope to welcome you again in future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Justyna Konieczko-Sales Manager on 5 Oct 2019
Thank you for visiting us. As a team we are always providing the best possible service. We hope to welcome you again in future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Justyna Konieczko-Sales Manager on 5 Oct 2019
Thank you for visiting us. As a team we are always providing the best possible service. We hope to welcome you again in future.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Justyna Konieczko-Sales Manager on 1 Aug 2019
Dear Kevin, Thank you for visiting us. As a team we are always providing the best possible service. We hope to welcome you again in future.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing repeat stay with disgusting bedding
We've stayed at the hotel previously and it was perfectly acceptable at the time, albeit several years ago. On this occasion, things were very different. We had a very short stay planned at the hotel, a 2am check-in, noon check-out and simply expected what we had paid for - a clean, comfortable room for a few hours sleep. Clearly, the bed linens had not been changed and whilst it may not even be related, we both became ill within 36 hours of leaving the hotel. I've given the hotel several opportunities to respond and whilst they have commented that "we are sorry we did not meet your expectations", it's really the standards of the hotel cleanliness we need to focus on here, rather than "customer expectations" which yes, typically would be to have a clean bed I should think! Breakfast was fine, young lady on receptionist later in the am was very polite and pleasant. There is plenty of competitively priced accommodation in Katowice now so standards need to be brought up to scratch in short order.
Stayed 1 night in Jul 2019

8/10 Good

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Justyna Konieczko Sales Manager on 17 Jul 2019
Dear Agnieszka, Thank you for sharing your experience with us! We hope that you’ll decide to visit us in the nearest future

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a night here after landing late at night in Katowice. The shuttle was quick to pick us up, check in was smooth and the room was spacious and quiet. Beds were comfortable and we all had a good nights sleep.
Stayed 1 night in Jul 2019
Response from Justyna Konieczko-Sales Manager on 12 Jul 2019
Thank you for sharing your experience with us! It is nice to hear that your stay was pleasant. We hope that you’ll decide to visit us in the nearest future!

8/10 Good

Miroslaw

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Justyna Konieczko-Sales Manager on 10 Jun 2019
Dear Miroslav, Thank you for visiting us. As a team we are always providing the best possible service. We hope to welcome you again in future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Justyna Konieczko- Sales Manager on 24 May 2019
Dziękujemy za najwyższą z możliwych ocen i zapraszamy ponownie.

8/10 Good

Kostyantyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good place to spend a night near Katowice airport. 20 min walk from the airport terminals, so free airport shuttle would turn this good place into a perfect one
Stayed 2 nights in Apr 2019
Response from Justyna Konieczko Sales Manager on 14 May 2019
Dear Kostyantyn, Thank you very much for sharing your feedback with us following your most recent stay. All opinions of our guest are extremely important for us, as they help us with both - achieving and maintaining high quality service. We hope that you’ll choose to stay with us the next time.

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Justyna Konieczko-Sales Manager on 23 Apr 2019
Thank you for visiting us .We are waiting to welcome you again.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy accessible
Great staff, food is good in the restaurant
Stayed 2 nights in Mar 2019
Response from Justyna Konieczko Sales Manager on 3 May 2019
Dear Josh, Thank you for your comment. We are waiting to welcome you again.

10/10 Excellent

Chun Yuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Justyna Konieczko-Sales Manager on 27 Mar 2019
Dear Chun Yuan, Thank you for taking the time to share your review. We are happy to hear that you enjoyed your stay with us!.

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Stayed 1 night in Feb 2019
Response from Justyna Konieczko-Sales Manager on 27 Feb 2019
Dear Rob, Thank you for your stay in our Hotel and sharing with us your comments.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Justyna Konieczko-Sales Manager on 23 Feb 2019
Dear Mohamed, Thank you for visiting us. As a team we are always providing the best possible service.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, close to airport, friendly staff, very nice shuttle driver.
Stayed 1 night in Feb 2019
Response from Justyna Konieczko-Sales Manager on 16 Feb 2019
We are very glad you enjoyed your stay with us and you found our accommodations and services to be excellent. We appreciate your great remarks and we certainly look forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The only downside was luck of the iron in the room and when I the only way t iron somethng was to bring it to the fitness room and do it there.
Stayed 1 night in Jan 2019
Response from Justyna Konieczko- Sales Manger on 5 Feb 2019
Thank you for staying with us at the Hotel DeSilva Inn Katowice Airport. Your feedback is very valuable to us as it helps to improve the services we provide.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I very enjoy
Stayed 1 night in Dec 2018
Response from Justyna Konieczko on 12 Jan 2019
We are very happy that we met all of your expectations and we are waiting to welcome you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good! The personal of the hotel is a very friendly!
Stayed 1 night in Dec 2018
Response from Justyna Konieczko on 12 Jan 2019
Thank you for visiting us. As a team we are always providing the best possible service.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Just ok hotel
Ok hotel located in the middle of nowhere. But be careful of unfriendly staff
Stayed 2 nights in Oct 2018

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport hotel.
Great hotel. Conveniently located to the airport. Prompt airport shuttle service. Rooms very clean and comfortable. Good Breakfast.
Stayed 1 night in Oct 2018

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a night before your flight
Great location close to the airport, offering a 20 złoty airport transfer for a 10 minute ride, available even in the wee hours of the morning. Restaurant is a tad pricey but the soups we ordered there as a late night snack were delicious and came out hot, as if cooked to order. Rooms and hotel complex were very clean and modern. Comfortable place if you have an early morning flight out from the airport, which is exactly why we stayed here.
Stayed 1 night in Sep 2018
Response from GM on 3 Oct 2018
Thank you for such a good opinion. We look forward to host you again in the near future.

10/10 Excellent

Stephan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice before an early flight
Good airport hotel with excellent value. Shuttle service is prompt and courteous, even for an early flight at 4AM. Rooms are clean and spacious. I highly recommend the restaurant, with good healthy and vegetarian options. Overall, a surprisingly good experience!
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2018

10/10 Excellent

Kieran, Swindon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely welcome after a long day traveling!
I arrived at the hotel later than expected after a flight to drop off my Daughter to visit her Grand parents in Zywiec for her summer holidays. I was given a warm welcome by a lovely member of staff called Ania. She was very welcoming and explained all the facilities that the hotel had to offer. Ania also kindly booked me in for a airport transfer the next morning. Ania's English was fantastic and she looked after me very well when I came down for dinner. Needless to say Ania's recommendation of the Desilva burger was great. I very much enjoyed my stay, and I would recommend the hotel to all of my business associates. Thank you for a great experience!
Stayed 1 night in Aug 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was nice and comfortable but the staff were not overly friendly or warm at check-in. We ate in the restaurant and while the food was great, the service was very slow, it appeared that only one person was working the bar, restaurant and the convention rooms and we had to go find a housekeeper to get our bill at the end if the evening. I'd stay again but not spend my time in their restaurant.
Stayed 1 night in Jul 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for the airport although not much to do in the local area.
Stayed 1 night in Jul 2018