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Reviews of Domaine Val de Roland

3 out of 5
Domaine Val de Roland
3 rue de la Lanne, Luz-Saint-Sauveur, Hautes-Pyrenees

Reviews

8.4

Very good

Rating 10 - Excellent. 80 out of 259 reviews" "
Rating 8 - Good. 142 out of 259 reviews" "
Rating 6 - Okay. 24 out of 259 reviews" "
Rating 4 - Poor. 9 out of 259 reviews" "
Rating 2 - Terrible. 4 out of 259 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

OVIDIU

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Delphine, réceptionniste on 19 Jul 2023
Merci beaucoup pour votre note, nous sommes ravis que vous ayez passé un bon séjour.Au plaisir de vous revoir parmi nous.Cordialement,Delphine

10/10 Excellent

Nick

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2021
Response from Delphine on 21 Jun 2021
Bonjour Nick, Merci beaucoup pour votre note. Nous espérons que votre séjour ait été des plus agréables. Aux plaisirs de vous revoir dans nos montagnes. Cordialement, Delphine

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like Reception was very rude , didn’t stay as check in closes at 8pm , how about mentioning at time of booking !!
Stayed 1 night in Aug 2019
Response from Delphine, réceptionniste on 19 Aug 2019
Hi, We are very surprised by your comment because you haven't tried to call the residence. When you booked, you have all informations and conditions in the web page and we send you a mail with more information and our opening hours. We are not at all involved if you have not read this information. Best regards, The reception team

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Delphine, réceptionniste on 26 Oct 2018
Merci pour votre note! Nous sommes ravis que vous ayez passé un bon séjour chez nous et nous espérons vous revoir dans notre résidence. L'équipe du Val de Roland

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartments in a superb area.
A nice apartment in a quiet area, 5 minutes from the centre. The idea that you cleaned and tidied your room, threw out the rubbish and put your sheets etc to be washed caught me by surprise, but wasn't an issue for me. The beds were very comfortable and I slept really well. Very well placed for cycling (secure storage) motorcycling and walking, especially for the Cirque du Gavarni, Col du Tourmalet etc, I look forward to going back later in the year.
Stayed 2 nights in Jun 2018
Response from Sandy et Delphine, réceptionnistes on 1 Jul 2018
Bonjour Peter, Merci pour votre commentaire positif sur notre résidence. Nous sommes ravis que vous ayez été satisfait du confort de l'appartement et que la situation géographique de la résidence vous ai convenu. C'est avec plaisir que nous vous recevrons de nouveau dans notre résidence afin que vous profitiez des cols mythiques pyrénéens. A bientôt

6/10 Okay

nick

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jun 2018
Response from Delphine, réceptionniste on 30 Jun 2018
Bonjour Nick, Merci pour votre notation. En espérant vous revoir dans notre résidence.

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

6/10 Okay

Melanie

Liked: Cleanliness
Close to town, simple hotel
The hotel is very spartan, but would be perfect for staying with a large group during the ski season. Good parking and kitchenette of bringing your own supplies. The town is lovely and the locals are quite welcoming.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not a place to stay
Old, with creaky floors and stairs. Cave like. You had to put on your own linen when you got there. No toiletries.

8/10 Good

Robert, Milwaukee

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, views & comfort. Not a hotel.
First thing is this isn't really a hotel. It's a short-term apartment rentals. We had a great 3-bedroom suite with a balcony & amazing view. Close to town and great skiing & hiking. Very clean and comfortable. Downsides: reception opening hours are short: DON'T GET THERE AFTER 8 PM OR YOU CAN'T CHECK IN. Pool & sauna hours also very short: just 3 hours per day. Last downside was only 1 toilet.

8/10 Good

Michael, Harlow, Essex

Liked: Cleanliness, property conditions & facilities, room comfort
Relaxing and enjoyable
Couple of days on the way back from Spain - very relaxing and enjoyable.

8/10 Good

PETER, Reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value.
Good value. Very pleasant environment with mountain views. We were 2 in an apartment designed to take up to 6. Well equipped and spacious for 2 (although bedroom a bit cramped), but would be a terrible squash for 6. No non-French TV.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value. Bedroom very small.

4/10 Poor

Micheline, Florida USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
We arrive at noon and had to wait at 4pm to check in because the office was closed between 12 to 4pm. At check in we had a list of things to do when leaving the room, undo the bed, put all linens together to a basket downstairs, leave the room and drop all garbage at the front entrance of the property. The mattress was atrocious and we did not sleep all night it was so uncomfortable. The cleanest is at desired and I will not recommend that hotel.

8/10 Good

Jim, Charlotte, NC

Liked: Cleanliness, staff & service, room comfort
Large and comfortable room.
Hotel is a bit difficult to find. However, the staff were excellent and the rooms spacious. Parking was convenient. A good hotel and a good value in a beautiful part of France.

8/10 Good

Verified traveller

Liked: Staff & service
Great location!
Very convenient location in Luz St Saveur. Perfect as a base for exploring the Hautes Pyrenees. We visited in early June and it was extremely quiet. Be aware that you are required to clean your own room prior to check-out or be charges a 80 EURO cleaning fee.

8/10 Good

CMKBD, St. Paul, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location for Hiking Near Gavarnie
We stayed at this condo type property for four (4) nites and it was the perfect location for our hiking and sightseeing. The staff was excellent and very helpful. A couple of items were missing from our unit and they took care of it immediately. Others have commented on some negative experiences but we found none of that. WiFi is only available in the Reception area. I would have gladly paid additional to have it available in our unit. The bedroom area is quite small - just large enough for the bed but this is made up for by the generous family/living room/kitchen area. Our first impression after we checked in a headed to our unit was that the common areas looked very depressing and everything was concrete and then we opened the door to our unit and we were totally surprised. We later deduced that the concrete was there because of all the skiers and ski boots that would otherwise ruin other flooring. Parking is easy and plentiful and you can walk into Luz-Saint-Sauvere in about 5 minutes walking along the creek. There is a Carefour Market in the center of the city that will take care of most of your grocery needs.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Steve, Media, PA USA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and convenient
This aparthotel is well maintained and in very good condition. The rooms are well-sized and clean. The location is just a few min walk to the center of town, which is a great location in the Pyrenees. There is ample free parking. It is great for families and groups. My only two wishes are 1) there was WiFi available in the rooms rather than just the lobby, which is a separate building; and 2) they provided a little more dishwasher soap and toilet paper if you're staying for more than 1-2 days.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for great price
Beautiful location, great for a group. Like new facilities and comfortable.

8/10 Good

Stefan

Liked: Cleanliness, property conditions & facilities, room comfort
Good place to base your exploration of the Pyrinee
Good and comfortable apartment. Take care to bring you own piece of soap and personal hygiene items. The complex has a nice swimming pool, half indoors and half outdoors. It has also a sauna.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and excellent room!

8/10 Good

ckg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Gavarnie
Place is clearly meant for more extended stays, has kitchen facilities & more. Excellent price, very clean, cute town. Only negative was no shower curtain.

4/10 Poor

Karl, Teesside, England

Liked: Cleanliness, room comfort
Disliked: Staff & service
Gloomy old Domaine Val de Roland
My wife and I arrived at the Domaine at 4-15 p.m. only to find the reception office unmanned, after noting that reception times were clearly stated as between 4 p.m. and 9 a.m. After returning to Luz centre for grocery shopping, we came back to reception, and were allocated room no. 214, which turned out to be the most gloomy room possible, given the fact it was on the dark side of the Domaine. Upon returning to reception,we requested an alternative room on the Western side, i,e, to enjoy the maximum amount of sunshine possible on the balcony, whilst enjoying our evening meal. The response from the young female receptionist was absolutely abysmal, in that to quote her exact words ' For one night only - you are only going to sleep there '. We were flabbergasted at this reply, and were then told to obtain a change meant that the new room would have to be cleaned. We stuck to our guns and were most reluctantly given the the keys to room no.208.which was perfectly placed to receive a further 2 hours of evening sunshine, and was in fact was already clean throughout and most enjoyable that evening. We would suggest, that in view of the above experience, that this employee be sent on the next available Customer Care Training Course, given the fact she does not appreciate customer's valid requests as such, in short, sort this girl out quickly before she upsets more customers of Expedia.com.

10/10 Excellent

Ben, Sunderland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Val de Roland - excellent little find, great value
I stayed here with my wife and 2 small children recently, we found it a lovely place to stay. The appartments are what you need: clean, nicely decorated, well stocked, everything working as it should. The location was great, close to the centre of the village, yet in a small quiet estate with lovely views. The pool was an added bonus, perfect for the kids and the sauna, jacuzzi and steam room were also enjoyed! Lovely, helpful and friendly staff too. What more could you want?!

8/10 Good

Peter, Reading, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Domaine val de Roland - Good value
Very good value, well equipped for self-catering. Friendly staff. Excellent location for exploring the Pyrenees.

4/10 Poor

Elaine, Dublin

Disliked: Staff & service, property conditions & facilities, room comfort
Too expensive when making your own bed!!!
Please be aware when you book this apartment/facility that the beds are not made, sheets are provided and residents make the beds and remove the sheets and towels from the room the morning after they stay. In addition, residents are expected to clean the apartment and the room is inspected at check out!. This was not clear on booking- you get a list of details at reception when you check in.The pool is small and the changing area for the pool was very wet and slippy. The aprtment we had was for 2 adults and 2 children and by anyone's standards was very small. Access to the double bed was at one side of the bed only, the roll out sofa bed was not working and the single bed was in a tiny room, which when you were in the room, nothing else could fit in. The shower was not connected to the wall and so you had to stand and hold the shower, or alternatively have a bath. The apartments however were clean and Luz St. Saveur is a beautiful place. We booked for a single night as we were on route elsewhere but it was very poor value for money.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain hiking
Luz-Saint-Sauveur is a nice place to stay but don't look for anything fancy. The location is good for trips to Gavarnie (1/2 hour drive). Self catering was good option for our early starts on hiking days. Rather small pool is nice to lay in after long trail in mountains and sauna wasn't bad either.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New development. Nice pool area
enjoyed our stay here despite getting bad weather for hill walking. Only criticism was directions to resort. The could be a lot clearer on the site. the place is basically down a lane out of a car park.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, helpful staff. Nice stay.
When we arrived, we asked about Internet and were told that it was broken and would be repaired while we were out at dinner. Well, they actually meant it! We came back and everything was fine. That was our only problem with the whole visit, and I wouldn't even call that a problem. The room was immaculate. It was also good-sized, with a large bathroom. Across the street from the hotel is a large public park with a playground. The staff helped us find interesting things to do in the area and were very friendly.

8/10 Good

Susan, Newmarket, England

Liked: Cleanliness, room comfort
Just ok
Overall, the staff were friendly and they were multi-lingual (huge help)! The hotel itself was very conviently located and clean. The facilities were nice, but there were a few issues as stated above.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Nice place to stay - but don;t expect service
Generally nice place - apartments are modern - generally clean - one of the bedrooms was pretty tiny and only just fitted a single bed but OK. However you have to make your own bed - sheets provided in the wardrobe - and you have to clean the apartment when you leave - do the floors, wash the benches, put all the linen out in the cleaners basket, etc - a bit surprised that apart from a broom there was very littlle cleaning gear provided - no sponge or cleaning cloths or cleaning sprays, etc. Also no food - salt/pepper/ etc is in the flat. So if you want to stay here bring everything as there aint much in the flat. Probably a good place to stay for a few nights as cleaning the place after 1 night stay is not great. Receptionist was lovely and helpful and pool/sauna faciliites were good. Beautiful area of the world - Pyrenees are amazing!

8/10 Good

Véronic

Liked: Cleanliness, property conditions & facilities
Vue sur les montagnes
Stayed 3 nights in Oct 2023
Response from Delphine, réceptionniste on 21 Nov 2023
Bonjour Véronique,Merci beaucoup pour votre note.Nous espérons que votre séjour ait été des plus agréables.A très bientôt dans nos montagnes.Cordialement,Delphine

8/10 Good

Jordi

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Delphine, réceptionniste on 21 Nov 2023
Bonjour Jordi,Merci beaucoup pour votre très bonne note.Nous espérons que tout se soit bien passé pour vous.A très bientôt au Val de Roland.Cordialement,Delphine

10/10 Excellent

Sylvie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Résidence bien entretenue, appartement fonctionnel et propre et très bon accueil !
Stayed 2 nights in Oct 2023
Response from Monica, réception on 9 Oct 2023
Merci pour votre commentaire Sylvie, nous sommes ravis de savoir que votre séjour se bien déroulé. C'est une fierté de savoir que vous avez apprécié nos efforts pour entretenir la résidence.

10/10 Excellent

Muriel

Stayed 7 nights in Aug 2023
Response from Delphine, réceptionniste on 12 Sept 2023
Merci beaucoup pour votre note, nous espérons que votre séjour se soit bien passé.Au plaisir de vous revoir.Cordialement,Delphine

2/10 Terrible

Mickael

Travelled with family
Disliked: Amenities
Stayed 2 nights in Aug 2023
Response from Monica on 26 Aug 2023
Nous sommes navrés que vous n'ayez pas pu profiter de votre séjour. Malheureusement comme les conditions de vente le stipulent, aucun remboursement n'est prévu pour une annulation le jour même de l'arrivée. Lors de votre réservation via Expedia, vous avez accepté les conditions d'annulation suivantes : annulation gratuite jusqu'à 7 jours avant l'arrivée.La direction vous propose cependant une remise de 10% sur un prochain séjour. Nos serons ravis de pouvoir vous accueillir une prochaine fois.

10/10 Excellent

Philippe

Stayed 4 nights in Jul 2023
Response from Reception Val de Roland on 9 Jul 2023
Merci pour votre appreciation. Nous vous remercions pour votre visite

10/10 Excellent

fabienne

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Feb 2023
Response from Reception Val de Roland on 26 Feb 2023
Chère Fabienne,Tout d’abord nous vous remercions d'avoir choisi notre établissement pour vos vacances. Nous sommes très heureux que vous ayez eu un agréable séjour, et nous apprécions beaucoup votre ponctuation, cela nous aide beaucoup à continuer dans la motivation de faire le mieux pour nos clients. Nos salutations chaleureuses.

10/10 Excellent

Catherine

Stayed 2 nights in Nov 2022
Response from Résidence on 14 Nov 2022
Bonjour,Nous vous remercions pour cette superbe note et sommes ravis que vous ayez apprécié votre séjour dans notre résidence. Nous vous accueillerons de nouveau avec grand plaisir!L'équipe du Val de Roland

10/10 Excellent

Sandrine

Travelled with family
Liked: Cleanliness, room comfort
sejour agreable
Résidence vieillissante ayant besoin d'un rafraîchissement, appartement un peu juste en terme de superficie pour 3 adultes et un chien , petit espace exterieur au rez-de-chaussée bien appréciable, bien situé dans Luz-Saint-Sauveur. Personnel accueillant, souriant , piscine agréable.
Stayed 7 nights in Aug 2022
Response from Reception Val de Roland on 16 Aug 2022
Merci pour votre commentaire. Tout l'équipe de Val de Roland vous remercie. Nous serons ravis de vous recevoir à nouveau dans les Pyrénées. La réception.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Très pratique a côté du centre ville. Agréable et sympathique. Il y a des sorties a faire au alentour. Appartement discret et bien aménagé.
Stayed 2 nights in Jun 2021
Response from Delphine on 3 Jul 2021
Bonjour, Merci beaucoup pour vos commentaires positifs. Nous sommes ravis que vous ayez trouvé l'appartement et les alentours agréables. Aux plaisirs de vous revoir dans nos montagnes. Cordialement, Delphine

8/10 Good

Benoit

Liked: Cleanliness, room comfort
Très bon séjour de 2 nuits
Appartement très propre et bien équipé (manque juste un four), au calme et très bien situé. Accueil très sympathique. Pour compenser la piscine fermée pour cause crise sanitaire, dommage que les viennoiseries n'aient pas été offertes le 2ème matin aussi !
Stayed 2 nights in May 2021
Response from céline on 8 Jun 2021
Bonjour, Nous vous remercions d'avoir séjournée au sein de la résidence Val de Roland. A très bientôt dans les Pyrénées

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, room comfort
Exellente localisation pour profiter de Luz et ses environs. Equipe très pro et disponible. Bonnes prestations Bon confort. Wifi trop faible et instable.
Stayed 7 nights in Aug 2020
Response from Delphine on 6 Sept 2020
Bonjour Philippe, Merci beaucoup pour vos commentaires, cela nous fait très plaisir. Nous avons eu beaucoup de retours concernant le WIFI et nous allons faire au mieux pour remédier rapidement à se problème. Nous espérons en tout cas que votre séjour est été des plus agréables et nous serons ravis de vous accueillir de nouveau parmi nous. Je vous souhaite une bonne soirée et à très bientôt. Cordialement, Delphine

8/10 Good

cristelle a.

Petit mais fonctionnel
Le logement classique pour 5 est vraiment juste en taille on est vite à l'étroit (2 adultes et 3 enfants ados et préados). Le rez-de-chaussée est un plus en été. Les services offerts par la résidence et l'accueil sont très appréciables (commande de pain et de viennoiserie, réservation d activités, renseignements et la piscine bien-sûr ). La résidence est bien située non loin du coeur de village de Luz et proche des beaux sites de randonnées.
Stayed 7 nights in Aug 2020

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2020
Response from Delphine on 6 Sept 2020
Bonjour Sophie, Merci beaucoup pour votre note. Nous espérons que votre séjour se soit bien passé et nous serons ravis de vous accueillir de nouveau dans notre résidence. A très bientôt dans nos montagnes. Cordialement, Delphine

10/10 Excellent

Magalie T.

Liked: Cleanliness
Bon équipement Et bon environnement
C'est une belle résidence bien tenue. Dommage que la douche de l'étage soit toute petite et qu'il n'y ait pas de vrai four Il manque des douches à La piscine ce qui rend la douche compliquée car c'est sale!
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019
Response from Delphine, réceptionniste on 22 Nov 2019
Nous vous remercions pour votre note. En espérant que tout ce soit bien passé pour vous. A bientôt dans notre résidence. Cordialement, L'équipe de réception