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Reviews of Hotel Parc Beaumont Pau MGallery by Sofitel

5 out of 5
Hotel Parc Beaumont Pau MGallery by Sofitel
1, avenue Edouard VII, Pau, Pyrénées Atlantiques

Reviews

9.4

Exceptional

Rating 10 - Excellent. 112 out of 149 reviews" "
Rating 8 - Good. 27 out of 149 reviews" "
Rating 6 - Okay. 5 out of 149 reviews" "
Rating 4 - Poor. 2 out of 149 reviews" "
Rating 2 - Terrible. 3 out of 149 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
While the hotel was very clean snd service was top notch, i used $229 in Onekeycash credits to pay it but then the hotel charged me $296 after i left the hotel. Do essentially i paid for stay twice. Very disappointing
Stayed 1 night in Mar 2024
Response from Grégory Mailles on 8 Apr 2024
Dear Sir,We thank you for your appreciation about the quality of the hotel and the service of the team ! We are really surprised about the payment, because you only paid 5.56 at the hotel, we did not charge anything on your card, because you choose the payment with Expedia/Hotels on-line. So please contact the dedicated support, a solution will be certainly found.We are stating at your disposal, and we thank you again for choosing Hotel Parc Beaumont.Kind regards,Grégory Mailles, front office manager

10/10 Excellent

KEVIN

Stayed 4 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Happy with quiet areas for work and the pool facility is good.
Stayed 2 nights in Sep 2023
Response from Grégory, front office manager on 20 Sept 2023
Dear Philip,We thank you for your review. We are glad you enjoyed your stay at Hotel Parc Beaumont, and we hope to see you back soon.Kind regards,Grégory, front office manager

8/10 Good

p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let down by food offering.
The hotel and room both good with balcony overlooking a pretty pond and the race track. Food was disappointing. Very much thrown at us in the evening. Breakfast was a poor selection and very limited, not what one would expect from 5 star hotel Staff were generally pleasant at reception etc. ,
Stayed 1 night in May 2023

10/10 Excellent

Dr Matthew J

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here a few times on drive from U.K. to Spain- fantastic hotel with excellent staff
Stayed 1 night in May 2023

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

david

Stayed 1 night in Jan 2023

10/10 Excellent

Manuel Alejandro Arias

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pau is a small town, and this property is outstanding for its location. Great hotel conditions, on top of great staff and food. The staff did their best with transportation, which is difficult for the region and city, and might require some planning for guests.
Stayed 2 nights in Dec 2022

10/10 Excellent

Mark

Stayed 1 night in Oct 2022

10/10 Excellent

Rishi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

David, Limoux

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Dr Matthew J

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice overall
Newer hotel and spa.. Very very well maintained. GREAT front of the house staff.5 star... In the hotel is an excellent gourmet restaurant plus a very good bar with a lighter fare. A bit of a walk to town but a great choice overall. Would definitely stay here again!
Stayed 1 night in Nov 2021

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in Pau
A very comfortable hotel in Pau. Large rooms. Friendly staff.
Stayed 1 night in Jul 2021

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Delight
We stayed here for three nights to celebrate our Sapphire Wedding Anniversary. The hotel is five stars and you can see why as everything from check-in to check-out was absolutely first class. The hotel was really well managed especially with regards to the strict observance of isolation for the COVID-19 Virus. Everything was clearly and professionally signposted and even the beautiful Spa and Pool were restricted to pre-bookings for certain times and for a limited number of people (8 Max). We dined in the hotel and found the food drink and service to be excellent. The room we booked was extremely spacious and well appointed and quite luxurious. There was a massive bed and large bathroom with a big deep Bath and a large separate shower Cubicle. We had a large balcony with furniture and with an amazing view across the park to the wonderful snow capped Pyrenees. It wasn’t cheap but it was worth every penny. A classy, comfortable and safe Hotel that fully deserves it five stars.
Stayed 3 nights in Sep 2020

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Welcoming staff on reception. Spacious bedrooms. Had a great stay.
Stayed 1 night in Aug 2020

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Great hotel, good location Nice 20min walk to the centre through park Would definitely recommend
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and ambiance, friendly staff and good breakfast.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Tanya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
most beautiful hotel!
So beautiful and chic!!!
Stayed 1 night in Oct 2019
Response from Grégory Mailles on 7 Nov 2019
Dear Tanya, Thank you for sharing your feelings ! Kind regards, Grégory Mailles, front office manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. It exceeded my expectations!.........
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a true gem of a hotel. I cannot say enough good things about it. It’s is modern and gracious. The rooms are calm and cool, with the most efficient and quiet AC I’ve ever experienced in a hotel. Just the right temperature, no sensation of blowing. This was very important, as our stay coincided with a terrible heat wave. The decor is serene and unfussy. Service in the room is perfect and at least twice daily. Everything worked perfectly. We had a tub and a shower. The shower had a rain head and a handheld, fixed at chest level, so it was easy to freshen up from the heat without getting your hair wet. There is an espresso maker, a small minibar selection, and paper cups as well as a china set. Water (gratis) is refreshed daily. There is a small fridge. The only problem with our room was the lack of drawers. There are only two, they are in the closet, and very small. But the closet space is enormous. We had a deluxe king with a balcony over the park. A lily pond is below, and frogs are busy all night. We like the sound, and left our patio door cracked open to enjoy them. There is very little traffic, especially at night. By walking across the park and to your right there are many interesting and vibrant neighborhoods within a mile. We walked everywhere. If you walk straight through the Park, past the Palais Beaumont, the promenade will take you directly to the castle. Views of the Pyrénées the whole way. Breakfast here is decent, but overpriced (26 euros).
Stayed 6 nights in Jul 2019

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice hotel and location, maintenance needs help
The hotel and restaurant were fine but the maintenance was not. I was locked in the bathroom for an hour because the sliding glass door fell off its floor guide into the carpet; I was finally able to force it out enough to make it move to the side. The Sunday staff switched me to a better room, but it had a similar problem. I showed them and they said there was no maintenance on the weekend so there was nothing further they could do. After all this I spent a pleasant week there listening to the frogs in their pond. The location is very good - it’s not in the town center but is on a quiet park a short walk away. I would recommend it but suggest you make sure everything is working when you get to your room.
Stayed 7 nights in Jun 2019
Response from Grégory on 24 Jun 2019
Dear James, We sincerely thank you for your feedback, it is really important for us to know your feelings and improve our service. You were victim of really unusual and unpleasant experince with the sliding bathroom door. We sincerely apologize for that. The maintenance for this problem is not assured in a small town like Pau on Sunday. Thatis why we porpose you a room move to a superior one as a free upgrade for your stay. On monday morning a technician came to fix the problem. We are pleased you enjoyed the new roomand his private loggia overlooking the Park (and the natural reserve of the famous frogs) and the service quality. We sincerly hope you would give us the chance in the future to offer you a better remember of your stay. Kind regards, Grégory Mailles, Front office manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Great location, and access to city. Staff very friendly, especially the bar and wait staff. Food was excellent.
Stayed 3 nights in Jun 2019

10/10 Excellent

Lucky

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a great experience. I will definitely come back to the same hotel next time.
Stayed 2 nights in Jun 2019

10/10 Excellent

PeterR, Oxford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very good hotel, but the staff made it an excellent one. They bent over backwards to help me with something that wasn't absolutely connected with my stay and carried things through very well indeed. I don't normally respond to requests for reviews like this, but the staff at this hotel were so good their efforts overcame my usual reluctance to respond.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel, at a price.
Good hotel, very professional and courteous staff. Rooms are well designed with large balcony, comfortable bed and seperate shower and bath. Good quality toiletries are provided in the bathroom. Only slight negative is the cost is pretty high for both the room and bar/restaurant.
Stayed 1 night in Jul 2018

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities, room comfort
Read review please
Great location. Shower not great. Not a true 5star in my opinion. Hotel Restaurant was expensive, food was not good, drinks either, personnel lacks manners with foreigners. They could not explain their dishes, nor had a menu in English.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Hotel in Pau
This is a modern luxury hotel. Beautifully designed. Great location on the edge of the Parc Beaumont. Easy walk to the famous Boulevard of the Pyrenees with its spectacular view of the snow capped Pyrenees in the distance. The room was large and spacious. Very quiet. Lots of hot water and good air. The best part was the bed: the most comfortable bed I have ever slept in. 10/10. The breakfast was expensive: 26 euros. No thanks Parking was free though.
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Class hotel
Perfect stay, even if it was short. Nice breakfast!
Stayed 1 night in Mar 2018

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great centrally located hotel with good snacks on offer at the bar and a excellent restaurant.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good location, 10 minute walk to the center square. Actually had dinner at the hotel it was very nice. Only negative was the breakfast buffet was €26 thought that was a little steep

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for Business
Great place to stay. This hotel is quite possibly the best one I have been to in terms of taking pride in getting the details correct. Keep doing what you are doing!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Overnight stay but wish we could have stayed longer! We were upgraded to a mini suite that was very comfortable with a view of park. Staff was very friendly and helpful! Parking was easy and free. An easy 10-15 minute to shopping and historic area.

8/10 Good

Colin, Denia, Alicante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A room with a view
We stopped for one night on our way north. The reception staff were very friendly and helpful . Our room was light and airy with plenty of space with a balcony and a view over the park. We ate on the dining room terrace where the food and service were exceptional.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in good location overlooking the park and a short walk from town. The only issue was the extremely expensive breakfast which was nothing special, but no convenient alternative.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Pau
Nice hotel in Pau, outside city center, but an easy and pretty walk into town. The service at the front desk is top notch, everyone is friendly and welcoming.

10/10 Excellent

Kristyn, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Close to Historic Town
We enjoyed this hotel. The room was very nice and spacious. Everyone that worked there was really nice and helpful. The buffet breakfast was a little expensive for what was provided. The location is perfect and close to the historic town and restaurants. We were missing US food since we were there at the end of our trip and found a great Mexican restaurant in the old town.

8/10 Good

David, South Europe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel good service
Hotel is very well situated and room is very spacious and comfortable. The service was overall very good aswell, everyone was very helpful and always with a smile on thier face. Only down side was the breakfast, although it had a good selection some of the trays were empty even though it was still early, could do with looking how the food trays are and replemishing them more offen.

8/10 Good

Doug, Templeton, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Wifi, great everything else.
horrible wifi. Kept disconnecting me, and even when I was connected it was 1Mbps down, .25 up, and 70ms ping time via speedtest. On the plus side: huge king bed, clean room, and friendly customer service at the hotel. Parking was easy and free (they only have about 15 or 20 free spots, the rest you have to pay for)

8/10 Good

Andy, Marlow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay in Pau
The hotel and room was lovely with views over the park and pyranees. The restaurant food and ambiance on the terrace was excellent. The srvice was friendly but slow. We had treatments ib the spa and they were very good as was the spa. Definitely an ideal olace to stay in Pau. We would go back

10/10 Excellent

robert, Houston,Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back again
Enjoyed the exterior and interior design. Excellent service and room view over the park. Nice bathrooms

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

stuart, Northampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT BUT !
Perfect room and excellent service and food but let down with problem with WI-FI was annoying. They need a better connection and coverage in hotel.

10/10 Excellent

Sylvia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overlooking Park.
A wonderful place to stay within easy walking distance of the town and overlooking the park. The staff very friendly and efficient. Room overlooking the park, excellent . Bathroom also well equipped with separate WC. All in all a very favourable stay. One we would definitely repeat.