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Reviews of Campanile Pau

3 out of 5
Campanile Pau
Boulevard de l'Aviation, Bizanos, Pyrenees Atlantiques

Reviews

7.2

Good

Rating 10 - Excellent. 28 out of 207 reviews" "
Rating 8 - Good. 94 out of 207 reviews" "
Rating 6 - Okay. 55 out of 207 reviews" "
Rating 4 - Poor. 23 out of 207 reviews" "
Rating 2 - Terrible. 7 out of 207 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Staff & service
The hotel was too isolated with very limited access to public transport or taxis (e.g. to restaurants or the airport). I arrived relatively late (10.30 pm) and my room key was available - but at a neighbouring hotel. In my two nights stay, i failed to understand where check-in or check-out actually was for the Campanile! Breakfast was fine, though. The room was clean and adequate for my needs.
Stayed 2 nights in May 2023
Response from Carole on 8 May 2023
Merci

2/10 Terrible

Susan

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Carole on 4 Apr 2023
Merci

10/10 Excellent

GRAHAM

Stayed 1 night in Sep 2021
Response from Carole on 21 Sept 2021
Bonjour, Je vous remercie pour votre commentaire. Cordialement,

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our room had a drains smell which we got rid of with lots of boiling water down the shower
Stayed 1 night in Feb 2020
Response from Carole on 2 Mar 2020
Dear client, Thanks for your comment. Yours faithfully,

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from myriam on 5 Feb 2020
Nous vous remercions pour votre note . Au plaisir de vous recevoir à nouveau dans notre établissement. Cordialement, La réception.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the rugby stadium and staffed by lovely people
Stayed 1 night in Jan 2020
Response from Carole on 20 Jan 2020
Dear client, Many thanks for your comment. Yours faithfully,

4/10 Poor

Joan

Disliked: Property conditions & facilities
Disappointed!!
Very disappointed. Usually the Campaniles are of a high standard and this one in Pau was exceptionally scruffy and tired looking. There was no area to sit outside on a lovely sunny day/evening and enjoy a cold glass of beer or wine after a long days drive. The bar area only had seating for 6 people. We have a dog and like to eat outside as dogs are not allowed in the restaurants, which is understandable. The stairs and walkways were dirty and the paint was peeling off the handrails. The light in the bathroom was not functioning properly and the safety catch on the window was broken as well as the framework. All in all the place was very run down and scruffy. We would neverstay there again.
Stayed 1 night in Sep 2019
Response from Carole on 18 Sept 2019
Dear Sir, We apologize for the desagrement. Yours faithfully,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night
good trip nice and clean
Stayed 1 night in Oct 2018

8/10 Good

Andrew, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view of the pyrenees
Attentive polite staff but sadly no restaurant which was disappointing and would have helped to know before arrival so that we could have altered our eating timetable.
Stayed 1 night in Nov 2017

4/10 Poor

Colin

Disliked: Cleanliness, staff & service
Selfish Management Attitude
Very disappointing after 500 mile journey restaurant had been pre-booked booked by non guests and we could not eat there! Had to travel to find somewhere to eat which in addition cost us significantly more money!

6/10 Okay

d.

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

eric, france

Liked: Cleanliness, staff & service
quiet, relaxing hotel
not the easiest hotel to find but thats more to do with the french address system, restaurant facilities very modern and nice though the bed rooms have not been updated and are now very tired. Campanile were alway known for a good value, good food package and we have been staying in campaniles for over 30 years however, they are now charging the same prices as good resuarants and the food in general has taken a very big dip. People used to book campanile for birthday/ weddings, not anymore. need to up their game for quality

8/10 Good

Stuart, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Decent budget hotel
Refurbished old motel. Small room but comfortable. No lift so had to carry our bags up the stairs to the first floor. Good value. Decent breakfast. Big secure and free carpark. Staff were very good. Not sure of location to town but easy to access by car.

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

retired, Cheshire

Liked: Cleanliness, room comfort
Overnight stay only
Quiet, clean and comfortable and adequate and convenient

6/10 Okay

biketours, peak district uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overnight stay
The staff were helpful and friendly. Food was good. hotel was typical campanile, good value, clean, on outskirts of town etc. It was ideal for what we wanted, 3 rooms for 1 night with breakfast and option for evening meal. We did eat there and it was good.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good for a one night stop
We are regular Campanile patrons . They are fine for one or maybe two night stopovers.

6/10 Okay

VAL, UK

Liked: Room comfort
Overnighter
Convenient position for somport tunnel, close to restaurants etc

10/10 Excellent

Eddie 8 Fingers, Tiptree, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but small room
Simply put, great hotel. Easy to find. Restaurant was used for continental breakfast which was well stocked, and tasty too. Room was a little small, but aircon was fine.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed two nights very good. Convenient to get to from the airport, good local shops a short walk away Would certainly recommend

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
À recommander
Stayed 2 nights in Dec 2023
Response from Carole on 4 Feb 2024
Merci!

6/10 Okay

Verified traveller

Business traveller
Disliked: Room comfort
Tres froid
J'ai eu tres froid. L'air passe en-dessous de la porte. Le chauffage est diminué voir arreté dans la journee ce qui fait que lorsqu'on rentte le soir, il fait tres froid. Le chauffage est tres bruyant donc il faut le lettre au mini pour reduire le bruit mais ca ne chauffe pas.
Stayed 4 nights in Dec 2023
Response from Carole on 4 Feb 2024
Cher client, je vous remercie pour votre commentaire.Effectivement, le chauffage n'est pas allumé 24h/24, ceci afin de respecter l'environnement.Par contre les clients ont la main pour chauffer leur chambre grâce à la télécommande murale.Au plaisir de vous recevoir prochainement,Cordialement,

8/10 Good

Conny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Praktiskt
Stayed 1 night in Nov 2023
Response from Carole on 5 Dec 2023
Merci!

6/10 Okay

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable bien géré par le personnel aimable
Stayed 3 nights in Oct 2023
Response from Carole on 11 Oct 2023
Merci!

8/10 Good

Victor

Stayed 1 night in Aug 2023
Response from Carole on 18 Sept 2023
Merci!

6/10 Okay

Alain

Liked: Cleanliness, property conditions & facilities, room comfort
mauvaise évolution
J'ai été déçu car la réception était censée fermer à 22h00. je me suis présenté à 21 45.,il n'y avait déjà personne. je trouve que cela est un manque de professionnalisme ( et de politesse ) par rapport à environ 90€ que m'a coûté la Chambre louée avec PDJ .Par ailleurs, le petit-déjeuner s'est détérioré par rapport au prix demandé de 11€ environ ..Le café n ' est plus servis qu'en machine alors qu'il était servi dans des carafes précédemment ..Le petit déjeuner est beaucoup moins complet qu'auparavant alors que le prix est maintenant plus élevé, .Il me semble y avoir une mauvaise évolution. Malheureusement dans l'air du temp du profit maximum et des investissements minimums.Néanmoins ,pour dépanner une nuit, cela convient.Mais je ne recommanderai plus cet hôtel comme j'ai pu le faire précédemment.
Stayed 1 night in Jun 2023
Response from Carole on 13 Jun 2023
Merci!

8/10 Good

SYLVIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Carole on 12 Jun 2023
Merci!

10/10 Excellent

Pascal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Accueil efficace et professionnel. Chambre bien aménagée. Petit-déjeuner buffet diversifié et de qualité.
Stayed 4 nights in May 2023
Response from Carole on 21 May 2023
Merci!

8/10 Good

franck

Stayed 1 night in Apr 2023
Response from Carole on 22 Apr 2023
Merci!

10/10 Excellent

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Carole on 4 Apr 2023
Merci!

8/10 Good

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calme,propreté séjour agreable
Stayed 1 night in Mar 2023
Response from Carole on 17 Mar 2023
Merci!

4/10 Poor

Joël

Stayed 1 night in Feb 2023
Response from Carole on 1 Mar 2023
Merci!

4/10 Poor

MIKAEL

Business traveller
Disliked: Staff & service, room comfort
Accueil du soir vraiment à la limite de la gentillesse (j'avais l'impression de déranger, restaurant fermé "vous n'avez qu'à aller manger ailleurs") Clim air chaud peu fonctionnel Décevant, j'y venais souvent je n'y retournerai pas
Stayed 1 night in Dec 2022
Response from Carole on 8 Dec 2022
Cher Mikael,Je vous remercie pour votre commentaire et vous présente mes excuses pour l'accueil reçu lors de votre séjour.Je vais sensibiliser le personnel afin que cela ne se reproduise plus.Concernant notre restaurant, effectivement il est fermé, mais cela est mentionné sur les sites.Bien cordialement

6/10 Okay

HEIM

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
IL VA FALOIR CE REPRENDRE
NOUS SOMMES HABITUELLEMENT TRES CONTENT DE CET ETABLISSEMENT A PAU CETTE FOIS CI TRES DECUS PAR LE SERVICE EN CHAMBRE LIT MAL FAIT POUR LA RECOUCHE PENDANT LE MENAGE LA PORTE RESTE OUVERTE AVEC NOS EFFETS PERSONNELS A LA VUE DES VOLEURS SANS PROTECTION TRES DECUS
Stayed 2 nights in Sep 2022
Response from Carole on 26 Sept 2022
Bonjour,Je vous remercie pour votre commentaire et vous présente mes excuses pour les désagréments subis.Nous serons plus vigilants dorénavant.Cordialement

8/10 Good

FRANCOISE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Très déçus car contrairement à ce que Expédia nous avait annoncé il n'y avait pas de possibilité de restauration le soir .
Stayed 1 night in Sep 2022
Response from Carole on 3 Oct 2022
Chère Françoise,Je vous remercie pour votre commentaire.Il est pourtant bien inscrit sur expedia qu'il n'y a pas de restaurant au sein de notre établissement.Cordialement,

8/10 Good

DIDIER

Stayed 1 night in Sep 2022
Response from Carole on 20 Sept 2022
Merci!

10/10 Excellent

DAMIAAN

Stayed 1 night in Sep 2022
Response from Carole on 12 Sept 2022
Merci!

6/10 Okay

Leticia

Travelled with family
Disliked: Cleanliness, staff & service
El único pero… más flexibilidad con el check in
Stayed 2 nights in Jul 2022
Response from Carole on 24 Oct 2022
merci!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pas de restauration le soir, pourtant annoncé sur le site. Chambre propre. Un accueil déplorable
Stayed 1 night in Jun 2022
Response from Carole on 15 Jun 2022
Bonjour, Je vous remercie pour votre commentaire. Effectivement, notre restaurant est actuellement fermé car nous n'avons pas le personnel nécessaire. Cordialement,

8/10 Good

Steven

Business traveller
Liked: Cleanliness, property conditions & facilities
Dépanne bien mais il y a mieux
Bon hôtel, assez moderne et bien équipé. Seul bémol, pas de store au fenêtre mais que des rideaux un peu plus petit. Donc si on veut dormir un peu le matin c’est raté car le soleil tape direct. La réceptionniste est hautaine et n’est pas du tout agréable….
Stayed 1 night in May 2022
Response from Carole on 15 Jun 2022
Cher client, Je vous remercie pour votre commentaire. Cordialement

8/10 Good

Thierry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SATISFAIT
SEJOUR TRES CORRECT ET PETIT DEJ COPIEUX
Stayed 2 nights in May 2022
Response from Carole on 15 Jun 2022
Bonjour, Merci pour votre commentaire. Cordialement,

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heerlijk geslapen, leuk en net hotel
Stayed 1 night in Mar 2022
Response from Carole on 29 Mar 2022
Merci!

8/10 Good

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was super
Stayed 1 night in Mar 2022
Response from Carole on 22 Mar 2022
Bonjour Michel, Merci pour votre commentaire. Cordialement,

10/10 Excellent

heraud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Carole on 15 Jan 2022
Merci!

10/10 Excellent

Franck

Stayed 1 night in Dec 2021
Response from Carole on 16 Dec 2021
Bonjour, Merci pour votre commentaire. Cordialement,

8/10 Good

Aissam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Carole on 8 Dec 2021
Merci!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Carole on 15 Nov 2021
Merci!

8/10 Good

Thierry

Stayed 1 night in Nov 2021
Response from La réception on 12 Nov 2021
Merci!

8/10 Good

Thierry

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
CHAMBRE TRES CORRECTE MAIS LITERIE UN PEU FATIGUEE TRES PROPRE
Stayed 2 nights in Nov 2021
Response from carole on 8 Nov 2021
Bonjour, Je vous remercie pour votre commentaire. Cordialement,

8/10 Good

Frédéric

Liked: Cleanliness, property conditions & facilities
Pratique
Jolie chambre et bonne situation géographique avec beaucoup de restaurants à proximité. Le seul point négatif est une salle de petit déjeuner trop petite, d'autant plus qu'elle est partagée avec un autre hôtel (Première classe). Nous avons dû attendre longtemps avant de pouvoir y rentrer, et étions collés aux autres clients.
Stayed 1 night in Oct 2021
Response from Carole on 5 Nov 2021
Cher Frédéric, Je vous remercie pour votre commentaire. Effectivement le restaurant Campanile est en travaux de rénovation, c'est pour cette raison que le petit-déjeuner est servi sur l'hôtel voisin. Nous sommes désolés pour ce désagrément. Mon équipe et moi-même serions ravie de vous recevoir prochainement, Cordialement,