The staff was helpful, welcoming & seem genuinely happy to be of service. The food was amazing, especially the baked goods, they were unique, tasty, beautifully designed & not too much sugar or cream - just perfect.
However, not enough toiletries was left in the room booked for 2 people. There was one each of toothbrush, bottled water, bath gel, lotion, shampoo etc., this was a hotel where only bottled water is recommended for brushing teeth or drinking. Housekeeping also failed to replenish the used items in the room on the days we allowed them to clean, we tried requesting the items from a housekeeper but they speak mostly Spanish & not English. Reception eventually provided the needed items on request. by the 3rd day, we stopped allowing housekeeping, as it didn't look as if the room was cleaned properly anyway, all garbages was also not changed on the days we allowed housekeeping. Maybe we should have requested for a room change because we enjoyed the outside facility but didn't rest well nor enjoy the room.