6 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Secrets Royal Beach Punta Cana - Adults Only - All Inclusive

4.5 out of 5
Secrets Royal Beach Punta Cana - Adults Only - All Inclusive
Av. Alemania s/n, El Cortecito, Bavaro Beach, Punta Cana, La Altagracia

Reviews

8.6

Excellent

Rating 10 - Excellent. 586 out of 1005 reviews" "
Rating 8 - Good. 229 out of 1005 reviews" "
Rating 6 - Okay. 99 out of 1005 reviews" "
Rating 4 - Poor. 48 out of 1005 reviews" "
Rating 2 - Terrible. 43 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
3rd time going back. I love the staff and how friendly and caring they are.
Stayed 3 nights in Apr 2024

8/10 Good

Bonny, Jupiter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!! Food was just ok.
Stayed 7 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Bonny,Thank you for choosing Secrets Royal Beach Punta Cana for your recent gateway. We truly appreciate the opportunity to have been your host during your time here.We're delighted to hear that you found our staff to be great during your stay. Your kind words mean a lot to us.We're sorry to hear that the food was just okay for you. We appreciate your feedback, and we'll consider it as we strive to improve our dining experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience at Secrets Royal Beach Punta Cana.Best RegardsRoberto Iglesias

10/10 Excellent

DANNIELLE M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Markitho was so very attentive to all our needs. He not only made our stay more comfortable but also made sure we were in the good hands of so many other wonderful people at the resort, such as Felix and Deiley at the beach, Jorandy our waiter, hostess Jasmine also Juan and Alajandro in the Hibachi grill. The restaurants truly were exquisite but, do not miss breakfast and lunch at the buffet, it was wonderful with so many elegant options and caring wait staff. Our swim out pool room was clean and beautiful! Located a short walk to all amenities. The beach was clean and safe - I couldn’t ask for anything more but -more time off from work!! We will definitely share this experience with friends and come back!
Stayed 4 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Dannielle M,Thank you for taking the time to share your experience at our resort. We are pleased to hear that Marquito and the rest of our team were able to make your stay comfortable and memorableIt is also encouraging to learn that you enjoyed the excellent dining options at our restaurants. We will be sure to pass along your compliments to Felix, Deiley, Jorandy, Jasmine, Juan, Alejandro, and the entire team for their exceptional service.We are pleased to hear that you enjoyed your swim-out pool room and found it to be conveniently located near all amenities. We strive to provide a clean and safe environment for our guests to enjoy, and we are glad that you had a positive experience.We appreciate your recommendation to friends and family, and we look forward to welcoming you back to Secrets Royal Beach Punta Cana for another memorable stay. Best RegardsRoberto Iglesias

8/10 Good

Russell, Rifle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Russell,Thank you for choosing Secrets Royal Beach Punta Cana your host and for taking the time to share your experience with us. Your feedback rating of 4/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional experience with us. Your satisfaction is our utmost priority, and we are delighted that we achieved this during your stay.We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best RegardsRoberto Iglesias

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Kyle,Thank you for choosing the hospitality of Secrets Royal Beach Punta Cana, and for taking the time to write a review about your recent experience.Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional experience with us. Your satisfaction is our utmost priority, and we are delighted that we were able to achieve this during your stay. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best RegardsRoberto Iglesias

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and congial. Facility was immaculate
Stayed 5 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear JamesThank you for choosing Secrets Royal Beach Punta Cana for your recent vacation. We appreciate the opportunity to have been your host.Your feedback rating of 4/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional experience with us. Your satisfaction is our utmost priority, and we are delighted that we were able to achieve this during your stay.We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience.Best RegardsRoberto Iglesias

10/10 Excellent

Cade Devon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time. The butler Brian in preferred club is the best. Will be returning to this location.
Stayed 4 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Cade Devon,Thank you for choosing the hospitality of Secrets Royal Beach Punta Cana, and for taking the time to write a review about your recent experience.Your 5/5 rating brings us great joy and confirms our commitment to delivering exceptional service. Your satisfaction is our top priority, and exceeding your expectations motivates us to strive for continuous improvement.We are thrilled to hear that you enjoyed our beautiful facilities, comfortable rooms, and excellent service provided by Brian your butler. We look forward to welcoming you back to Secrets Royal Beach Punta Cana. Best RegardsRoberto Iglesias

10/10 Excellent

Juan Ricardo, Pleasanton

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay at Secrets Royal Beach Punta Cana - All-Inclusive from March 29th to April 3rd was thoroughly enjoyable. The standout feature of our experience was undoubtedly the attentive and friendly treatment we received from the resort's staff. From check-in to check-out, their hospitality made us feel welcome and well-cared for. The resort's facilities and amenities also contributed to our positive experience. Whether we were relaxing by the pool, enjoying bachata lessons, or savoring the diverse dining options, there was something for everyone to enjoy. The quality of the food was consistently high, and we particularly appreciated the well-crafted cocktails served throughout our stay. Special mention to the ladies: Aracelis and Celenia who took well care of us while enjoying the pool. Overall, Secrets Royal Beach Punta Cana provided us with a memorable vacation experience. The combination of excellent service, amenities, and dining options made for a relaxing and enjoyable getaway. We look forward to returning in the future
Stayed 4 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Juan Ricardo,Thank you for sharing your recent experience at Secrets Royal Beach Punta Cana. We are thrilled to read that you had a thoroughly enjoyable stay and that the attentive and friendly treatment you received from our staff was outstanding.It's wonderful that you felt welcomed and cared for from check-in to check-out. Providing exceptional hospitality is our top priority, and we are pleased that our team members contributed to making your stay memorable.We're glad you enjoyed the resort's facilities and amenities, whether relaxing by the pool, taking a bachata class, or enjoying the variety of dining options.Thank you for recognizing the excellent service provided by Aracelis and Celenia. We will be sure to pass on your compliments to them and they will be thrilled to know that they took good care of you during your time.We appreciate your kind words and look forward to welcoming you back to Secrets Royal Beach Punta Cana in the future for another memorable vacation experience.Kind RegardsRoberto Iglesias

6/10 Okay

Katherine Victoria

Travelled with partner
Liked: Cleanliness, staff & service
Overall it was a great time. The drinks were wonderful, the room was clean and beautiful, however the “preferred club” upgrade to be able to go to certain pools and eat at certain restaurants is odd to me. It’s an all inclusive but then you gotta pay MORE to not eat at the buffet for lunch or breakfast. The other benefits that go along with it just don’t seem worth it. I’d rather take my extra money and book at a resort that is truly “all inclusive”. Also there is no reservations for this resort for the restaurants which is extremely frustrating, if you got ready and headed down to dinner at 6-7 you’re looking at an hour and a half wait. Would be so much better if you were able to make reservations upon arrival like most resorts. The food was okay. The preferred club chairs were not comfy. They need new cushions and don’t all match. The umbrellas were broken, and the beach grounds could have been more manicured. Also the chair saving game is crazy here which is a total disappointment. The service was wonderful, friendly, and quick! Rooms were clean and well stocked. Overall we enjoyed our stay but most likely would try another resort next time.
Stayed 4 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Katherine Victoria,Thank you for sharing your feedback regarding your recent Secrets Royal Beach Punta Cana stay. We're glad you had a great time overall and enjoyed the drinks, cleanliness of the rooms, and friendly service provided by our staff.Thank you for providing honest feedback on the 'Preferred Club' upgrade and dining experience. Your comments on the restaurant reservation system and food quality are valuable and will be considered for future improvements.We apologize for the inconvenience you experienced with the broken umbrellas and the chair-saving situation at the beach. Rest assured that we will address these issues to ensure a more enjoyable experience for our guests in the future.Thank you again for choosing Secrets Royal Beach Punta Cana and we hope to welcome you back in the future for an even better experience.GreetingsRoberto Iglesias

8/10 Good

Nkechi Onwuama

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was helpful, welcoming & seem genuinely happy to be of service. The food was amazing, especially the baked goods, they were unique, tasty, beautifully designed & not too much sugar or cream - just perfect. However, not enough toiletries was left in the room booked for 2 people. There was one each of toothbrush, bottled water, bath gel, lotion, shampoo etc., this was a hotel where only bottled water is recommended for brushing teeth or drinking. Housekeeping also failed to replenish the used items in the room on the days we allowed them to clean, we tried requesting the items from a housekeeper but they speak mostly Spanish & not English. Reception eventually provided the needed items on request. by the 3rd day, we stopped allowing housekeeping, as it didn't look as if the room was cleaned properly anyway, all garbages was also not changed on the days we allowed housekeeping. Maybe we should have requested for a room change because we enjoyed the outside facility but didn't rest well nor enjoy the room.
Stayed 4 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Nkechi Onwuama,Thank you for taking the time to write a review about your recent stay in our resort. We're pleased to hear that you found our staff to be helpful, welcoming, and genuinely happy to be of service. Providing exceptional hospitality is at the heart of everything we do, and we're glad that our team members helped make your stay so enjoyable.We are happy to read that you enjoyed our great food, especially our delicious and beautifully baked goods. We take great pride in offering delicious and visually attractive culinary creations, and we're pleased that you found them to be perfect.Please accept our apologies for any inconvenience you may have experienced regarding the toiletries in your room and any lack of cleanliness you may have experienced. We understand how important it is to provide ample amenities to our guests, and we regret that we fell short in this regard. Rest assured, we're taking steps to address this issue with our management team to ensure that it's addressed promptly for future guests. We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future for another pleasant experience.GreetingsRoberto Iglesias

10/10 Excellent

Stefanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how clean and customer service is above and beyond
Stayed 4 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Stefanie,We would like to express our sincere appreciation for choosing Secrets Royal Beach Punta Cana as a host for your most recent vacation experience, and for taking the time to share your comments with us..Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional.We can't wait to have the pleasure of welcoming you back to Secrets Royal Beach Punta Cana for another unforgettable stay in the future.Best RegardsRoberto Iglesias

10/10 Excellent

Lorenzo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was polite and attentive to all of our needs. Great vacation and the food was fantastic.
Stayed 4 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Lorenzo,We would like to express our sincere appreciation for choosing Secrets Royal Beach Punta Cana as a host for your most recent vacation experience, and for taking the time to share your comments with us. Your comments inspire us to continue working hard to achieve excellence. Our top priority is to ensure your complete satisfaction, and we are delighted to have achieved this during your visit. Thank you for your sincere appreciation of our facilities, gastronomy, and the fantastic service of our team. We look forward to welcoming you and you back to our resort for another memorable experience in the future.Kind RegardsRoberto Iglesias

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After staying at several other Secrets Resorts I was a little disappointed on how hard it was to find a beach chair. I paid to stay at Secrets because I prefer an adults only atmosphere, but I had to walk next door to Dreams to find a beach chair. In hind sight I might have researched another resort where the chair thing wasn’t such an issue. On a positive, staff was great, food was excellent, and view was nice (1246)
Stayed 3 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Michael,We appreciate the time that you invested in writing a review of your vacation with us.We apologize for any inconvenience you experienced regarding the availability of beach chairs during your stay. Our top priority is to provide our guests with a seamless and enjoyable experience, and we regret falling short of your expectations in this aspect.Thank you for your positive feedback regarding our attentive staff, delicious food, and beautiful views. Your kind words serve as encouragement for our team to continue delivering exceptional service and creating unforgettable moments for our guests.Thank you for your feedback. We look forward to welcoming you back to Secrets Royal Beach Punta Cana for an enhanced experience.GreetingsRoberto Iglesias

10/10 Excellent

Maxwell

Stayed 6 nights in Mar 2024
Response from General Manager on 20 Apr 2024
Dear Maxwell,Thank you for choosing Secrets Royal Beach Punta Cana for your recent vacation. We truly appreciate the opportunity to have been your host during your time here.Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional experience with us. Your satisfaction is our utmost priority, and we are delighted that we were able to achieve this during your stay.We hope to welcome you back for another fantastic experience in the future.Warm RegardsRoberto Iglesias

10/10 Excellent

Alberto

Stayed 4 nights in Mar 2024
Response from General Manager on 15 Apr 2024
Dear Alberto,Thank you for choosing Secrets Royal Beach Punta Cana as your host and for taking the time to share your experience with us.Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional experience with us. Your satisfaction is our utmost priority, and we are delighted that we were able to achieve this during your stay.We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience.Best RegardsRoberto Iglesias

10/10 Excellent

Damon

Stayed 4 nights in Mar 2024
Response from General Manager on 15 Apr 2024
Dear DamonThank you for choosing Secrets Royal Beach Punta Cana as your host and for taking the time to share your experience with us. Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional experience with us. Your satisfaction is our utmost priority, and we are delighted that we were able to achieve this during your stay. We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience.Kind RegardsRoberto Iglesias

4/10 Poor

Julius

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Julius,Thank you for taking the time to share your feedback about our Secrets Royal Beach Punta CanaWe are very disappointed that we have not achieved your maximum satisfaction. We extend our sincerest apologies for any aspects of your stay that did not meet your expectations. Your feedback is invaluable to us, and we want to assure you that we take it seriously.We look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best RegardsDaniel Rodriguez

6/10 Okay

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beach and pools very nice. Staff very nice. Food is very poor.
Stayed 6 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Trevor,Thank you for choosing our Secrets Royal Punta Cana for your recent stay.Thank you for your compliments regarding our beautiful beach, and pool, and the excellent service provided by our staff. We regret to hear about the issues you experienced during your stay and apologize for any inconvenience caused. Please know that we take your feedback seriously and will work to improve our service for future guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best RegardsJose Maria Perez

8/10 Good

catherine Marquez

Travelled with group
Liked: Cleanliness, amenities
The location was great. The pool, beach and dining choices were great. The check in part is the one that wasnt great. 1st thing, they wont check in anyone literally till 3P! I went and tried checking in at 246P and the front desk said, check in at 3P! The bathroom flush wont work and there were cockroaches and bugs in the room. I just didnt expect those things in the room. Otherwise, the restaurants, pool, beach and location are great. The people that are working in the bars, restaurants and pool were nicer and friendly than the people in the front desk.
Stayed 4 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Catherine Marquez,Thank you for choosing to stay at Secrets Royal Beach Punta Cana and for sharing your feedback with us. We are pleased to hear that you enjoyed the location, pool, beach, and dining choices during your stay.However, we sincerely apologize for the inconvenience you experienced during your stay and for any issues you encountered in your room. Your feedback regarding maintenance issues with the bathroom and pests in the room is concerning and certainly not reflective of the high standards we strive to maintain. Please rest assured that we will address these matters with our team to ensure that they are promptly resolved and do not recur in the future.We appreciate your kind compliments regarding our restaurants, pool, and the friendly services of our staff. Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Best RegardsJose Maria Perez

10/10 Excellent

James David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear James David,Thank you for choosing the hospitality of Secrets Royal Beach Punta Cana, and for taking the time to write a review about your recent experience.Your comments inspire us to continue working hard to achieve excellence. Our top priority is to ensure your complete satisfaction, and we are delighted to have achieved this during your visit.We look forward to having the pleasure of hosting you back in the near future.Best RegardsJose Maria Perez

10/10 Excellent

Kasandra Kimberly

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with wonderful staff. Great service and very nice location and beach. Food was wonderful with many dining options.
Stayed 6 nights in Mar 2024
Response from General Manager on 9 Mar 2024
Dear Kasandra,Thank you for your kind words and positive feedback about your recent stay at Secrets Royal Beach Punta Cana. We are thrilled to know that you had a wonderful experience and enjoyed our beautiful location, beach, and dining options.Our team strives to provide exceptional service. We are happy to hear that you've found our staff to be wonderful and accommodating. We take pride in offering a variety of delicious food options to cater to all tastes. As well, we are glad that you enjoyed your dining experience with us.We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with a truly wonderful and memorable experience.Best RegardJose Maria Perez

6/10 Okay

Reanna Michelle, Freeport

Travelled with family
Liked: Staff & service
The property badly needs an updating. Paint peeling in rooms, fridge cabinet not shutting properly. Hot tubs not hot but cold. Food is okay.
Stayed 3 nights in Mar 2024
Response from General Manager on 9 Mar 2024
Dear Reanna,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay regarding the condition of the property and the amenities provided.Please know that we take your comments seriously and will address the issues you mentioned with our head department teams to ensure that necessary updates and improvements are made promptly.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Jose Maria Perez

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 4 nights in Feb 2024
Response from General Manager on 7 Mar 2024
Dear Casey,Thank you for taking the time to share your feedback about our Secrets Royal Beach Punta Cana. Your comments inspire us to continue working hard to achieve excellence. Our top priority is to ensure your complete satisfaction, and we are delighted to have achieved this during your visit. Thank you for your sincere appreciation of our facilities, and services.Thank you once again for choosing Secrets Royal Beach, and we look forward to welcoming you back for another wonderful stay in the future.Best RegardsJose Maria Perez

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Craig,Thank you for taking the time to share your feedback about your recent stay at Secrets Royal Beach Punta Cana. Your comments inspire us to continue working hard to achieve excellence. Our top priority is to ensure your complete satisfaction, and we are delighted to have achieved this during your visit.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another exceptional experience in the future.Best RegardsJose Maria Perez

10/10 Excellent

Nicolas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be coming back!
Stayed 5 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Nicolas,Thank you for taking the time to share your comments about our Secrets Royal Beach Punta Cana. The greatest reward we can receive is feedback like yours, which inspires us to continue working very hard to strive for excellence. Our main priority is to ensure your maximum satisfaction and we are happy that we have achieved this through your visit. Thank you again for your 5/5 feedback, we can't wait to welcome you back on your next visit, and we would be honored to welcome you back for another wonderful time with us.Best RegardsJose Maria Perez

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the Preferred Club option and for me it’s worth every penny. You have upgraded amenities, access to Preferred Club pools, bars, and restaurants. Our Butler Marko was invaluable in ensuring we had access to the restaurants we wanted at the times that we preferred. All we had to do was ask and Marko made things happen. The staff went above and beyond during our stay. The beach was clean and the water was beautiful.
Stayed 5 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Paul,Thank you for taking the time to provide us with your feedback. We are happy to read you had such a wonderful experience during your stay with us, especially with the Preferred Club option. It's fantastic to know that you found it worth every penny and that you enjoyed the upgraded amenities, access to exclusive areas, and the assistance of your butler, Marko. We will surely pass on your kind words to him and the rest of our team.We are glad you felt well taken care of and that our staff went above and beyond to make your stay memorable. Providing exceptional service is always our top priority, and we're happy to hear that we were able to make your experience special.Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm RegardsJose Maria Perez

10/10 Excellent

Vanessa Ferreira

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Food was good, service was amazing. We upgraded to preferred and loved our butler. He took care of everything for us!! Highly recommend that perk along with the private preferred pools and upgraded drinks.
Stayed 5 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Vanessa,Thank you for choosing Secrets Royal Beach Punta Cana for your recent stay and for sharing your positive experience with us.Your feedback is greatly appreciated. We are delighted to hear that you enjoyed our facilities, food, pool, drinks, and the extraordinary services provided by your butler. Thank you for your feedback. We hope to welcome you back in the future and provide you with an exceptional experience.Warm RegardsJose Maria Perez

10/10 Excellent

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were amazing. Food was great.
Stayed 6 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Darrell,Thank you for choosing our resort as your destination. We appreciate your feedback on Expedia and are inspired to continue striving for excellence. Our top priority is ensuring your satisfaction, and we are pleased to have achieved this during your visit.Thank you for your kind and sincere appreciation of our facilities, amazing food, and excellent services. We appreciate your feedback and hope to welcome you back in the future for an even more enjoyable stay.Best RegardsJose Maria Perez

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the restaurants weren’t great , entertainment was average , the worst thing was having to get up really early to get a sunbed even in the VIP are. Overall the food was good , it was clean and friendly but probably won’t return ?
Stayed 5 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Jill,On behalf of our staff and management, we extend our heartfelt gratitude for taking the time to share a review of your experience with us.We appreciate your positive feedback regarding the facility, entertainment, food quality, cleanliness, and the friendliness and helpfulness of our staff. Thank you for your rating. We hope to have the pleasure of welcoming you back in the future.Best Regards,Jose Maria Perez

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Michael,We would like first and foremost to thank you for choosing Secrets Royal Beach Punta Cana for your recent holiday. Thank you for sharing your rating with us. Our goal is to provide our guests with the best experience possible, and we are delighted to know that you enjoyed these aspects of your stay. We look forward to the possibility of welcoming you back for another special occasion in the future.Best Regards,Jose Maria Perez

10/10 Excellent

Almone

Stayed 4 nights in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Almone,Thank you for choosing Secrets Royal Beach Punta Cana and providing us with your review.We would like to express our sincere thanks for your valuable feedback of 5/5. We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.We look forward to having you back at Secrets Royal Beach Punta Cana, your home in the Dominican Caribbean. Daniel Rodriguez

10/10 Excellent

Angela

Travelled with partner
Liked: Amenities
Enjoyed our stay. The upgrade to preferred was worth it. Angelo was kind and very helpful. We will definitely be back!
Stayed 4 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Angela,We are truly grateful for your kind words and for taking the time to share your experience at Secrets Royal Beach Punta Cana with us. Providing exceptional service and creating unforgettable memories for our guests are our top priorities, and we are thrilled that we were able to exceed your expectations in every aspect of your stay.We are thrilled with the excellent service provided by Angelo, which made your stay amazing. We will be sure to pass your praise on to him.Thank you for choosing Secrets Royal Beach Punta Cana as your preferred hotel. We look forward to welcoming you back for another amazing stay.Best RegardsJose Maria Perez

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful property. The staff was exceptional in every way. As a VIP we were greeted promptly, checked in quickly and given a tour of the property and shown the extras afforded in the upgrade.
Stayed 6 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Douglas,Thank you for providing 5/5 feedback on your recent stay at Secrets Royal Beach Punta Cana. Your comments inspire us to strive for excellence and ensure your utmost satisfaction, which is always our top priority.We are thrilled to read that you enjoyed our Preferred amenities, beautiful facilities, and exceptional staff service that made your stay wonderful. We hope to have the honor of welcoming you back and giving us the opportunity to provide you with another truly memorable experience.Best Regards,Jose Maria Perez

10/10 Excellent

Donald, Clarksville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and beach. Incredible staff! Very clean and accommodations/dining was amazing.
Stayed 5 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Donald,Thank you for providing 5/5 feedback regarding your recent stay at Secrets Royal Beach Punta Cana. Your comments are a valuable source of inspiration for us to strive for excellence and ensure your utmost satisfaction, which is always our top priority.We are delighted to hear that you enjoyed our facilities, beach, food, accommodations, and staff services, making your stay wonderful. We look forward to welcoming you back and providing another memorable experience.Best RegardsJose Maria Perez

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Not alot of entertainment areas and food.was sub par
Stayed 5 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Amanda,Thank you for choosing Secrets Royal Beach Punta Cana as your recent travel destination. We appreciate you taking the time to share your review with us. We value guest feedback and apologize for any inconsistencies you may have experienced during your stay. Your feedback is important to us as we strive to maintain our high service standards.Thank you again for selecting Secrets Royal Beach Punta Cana for your recent holiday. We hope to have the opportunity to host you in the future and regain your confidence in our resort and services. Best Regards,Jose Maria Perez

10/10 Excellent

Jennifer Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from General Manager on 13 Feb 2024
Dear Jennifer,Thank you for the 5/5 feedback and for taking the time to share with us. It was a pleasure being your host during your recent gateway. We are delighted to know that your expectations were exceeded. It is exceptional to us that your experience was truly memorable and met our goal for you.We look forward to welcoming you back on a future on many more future occasions.Greetings,Jose Maria Perez

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on 7 Feb 2024
Dear Deborah,Thank you for taking the time to share your review of your visit to Secrets Royal Beach Punta Cana. We value our guests' feedback and apologize for any inconsistencies you may have experienced during your stay. Your feedback is important to us as we strive to maintain our high standards of service.We apologize that your stay was not as pleasant as it should have been. We hope you will consider giving us another chance to provide a better experience in the future.Best regards,Jose Maria Perez

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow were they great especially Rihanna she was super anything we wanted or thought we needed she came through like a trooper thank you Rihanna for a superb hostess. All you hostess and staff were perfect if anybody has a problem with this place I would say they don’t know what there doing or just plain stupid thank you Secrets loyal beach
Stayed 7 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Phillip,We want to express our gratitude for taking the time to review your recent experience at Secrets Royal Beach Punta Cana. It was a pleasure to host you during your stay. We are thrilled to hear that our facilities exceeded your expectations and that Rihanna and the rest of our staff made a positive impact on your stay. Providing this kind of experience is our top priority for all of our guests.We look forward to welcoming you back and providing you with another remarkable experience.Regards,Jose Maria Perez

10/10 Excellent

Keisha, fairfax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 4 nights in Dec 2023
Response from General Manager on 1 Feb 2024
Dear Keisha,Thank you for choosing Secrets Royal Beach Punta Cana and for sharing your review with us!Thank you so much for your valuable feedback and for rating us 5/5! We're thrilled to hear that you had an exceptional experience with us and that you enjoyed your stay at our hotel.Our doors are widely open to be once again your home in Punta Cana.Best Regards,Jose Maria Perez

10/10 Excellent

Mark

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, terrific food and staff
Stayed 7 nights in Jan 2024
Response from General Manager on 28 Feb 2024
Dear Mark,Thank you for choosing Secrets Royal Beach Punta Cana as your destination. We appreciate your feedback on Expedia and are inspired to continue striving for excellence.Guest satisfaction is our number one goal, and we are delighted that our hotel and staff were able to meet all your needs during your stay.We are grateful for your sincere appreciation of our gastronomy, amenities, and overall excellent service. Thank you for your feedback. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.Best Regards,Jose Maria Perez

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. The food and service were great! Special shout out to Rosa our waitress at the members only bar!
Stayed 7 nights in Jan 2024
Response from General Manager on 25 Jan 2024
Dear Kathy,First of all, we would like to thank you for the very positive comments you have shared regarding your recent visit to our Secrets Royal Beach Punta Cana hotel, we are delighted to know that we were able to meet your expectations.We will certainly pass on your complimentary comments to Rosa and we are sure he will be delighted to know that his efforts have been appreciated.Thank you for making Secrets Royal Beach Punta Cana your choice of hotel. We look forward to welcoming you back again very soon.Kind Regards,Jose Maria Perez

10/10 Excellent

Kerrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time celebrating my birthday. My butler Cesar was excellent don’t think twice just book secret royal your going to have a fabulous time .
Stayed 3 nights in Jan 2024
Response from General Manager on 24 Jan 2024
Dear Kerrian,We appreciate the time that you have invested in writing an overview of your recent stay at Secrets Royal Beach Punta Cana and for taking the time to comment on the service from Cesar and the rest of our team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Kind Regards,Jose Maria Perez

6/10 Okay

Michael Sid, Cole Camp

Liked: Staff & service
Stayed 7 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Michael,We sincerely appreciate the time you spent rating our property. Our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, we would love to have more details about your recent stay, in order to identify any areas of opportunity in our service.We encourage you to give us another opportunity to host you soon.Greetings,Jose Maria Perez

10/10 Excellent

Tonesia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Tonesia,Thank you for making our hotel the destination of your trip. It was a great pleasure to know that you had an outstanding experience.We look forward to welcoming you back home soon!Best regards,Jose Maria Perez

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Lauren,Thank you for sharing your 5/5 feedback on your recent gateway experience among us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and we appreciate your review.We look forward to having the opportunity to serve you again in the near future.Regards,Jose Maria Perez

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from General Manager on 22 Jan 2024
Dear Cory,Thank you for taking the time to rate our property, and thank you for your visit. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Regards,Jose Maria Perez

8/10 Good

Anthony William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Anthony,Thank you for rating our hotel. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time.Best regards,Jose Maria Perez

10/10 Excellent

Inna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Beautiful resort.
Stayed 7 nights in Jan 2024
Response from Jose Maria Perez General Manager on 15 Jan 2024
Dear Inna,We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind regards,

10/10 Excellent

Nancy Y

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks fairly new. Very classy & beautiful 😍
Stayed 6 nights in Jan 2024
Response from Jose Maria Perez General Manager on 9 Jan 2024
Dear Nancy, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway to the Dominican Caribbean.Regards,

8/10 Good

Douglas Blissenbach

Stayed 5 nights in Dec 2023
Response from Jose Maria Perez on 29 Jan 2024
Hola Douglas,We appreciate the time that you have invested in rating your stay with us. It is amazing to know that we were able to fulfill your expectations with our facilities and services.We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Greetings,Jose Maria Perez