Ratings based on 534 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Washington DC

Second time around

Posted 16-Sep-2014
Pros: The staff at Palazzo were great!
Cons: The beach staff at the royal service area would reserve lounge chairs on front row of the beach and say it was done by guests, not cool.
Location: Location was good, but there is lots of sea grass in the ocean which can be annoying. Shopping is what you would find at home, so nothing special.
We stayed for a week in the Royal Service butler area where everyone seemed to celebrating something. Received an upgrade (small) upon check in after presenting my Expedia gold card. They didn't know what it was and wanted to challenge/upsell me without checking. Check in took quite a while (about an hour). The butler service sounds better than it is. Our butler was personable but they are not willing to really go the extra mile as you may think or advertised. Other guests told us to push the envelope. The mini bar was stocked mostly with 3 kinds of soft drinks and a couple of kids juice boxes. The beer is Presidente no matter where you go nothing else. The entertainment nightly was something to do and couple of times we were happy we went, but mostly it bordered on cheesy. The Red Lounge was empty since it was low season and the folks that advertise the AKON disco were constantly marketing that as after 11pm entertainment. The lobby bar is under utilized and they have interesting drinks. The room was OK, nothing special. The partial ocean view was non-existent. Housekeeping was not consistent with leaving replacement amenities. The food in Palazzo was better than any other restaurant. Don't waste your money on Passion. Ambience is horrible and the food is so so at best. The worst food would be at the Market Grill. People were nice, but the language barrier prevented really good service. Also found out we could have eaten at other hotels with our bands after the fact.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Sep-2014
Hotel was beautiful and the beach was terrific. The room was nice but we had to have maintenance come 3 times to fix the shower as there was no hot water. Royal Service is a must! Food is good but won't be the best meal of your life. The pool side cabanas are great for afternoon naps and getting out of the sun but be prepared to play the towel game to claim your space.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Getaway

Posted 05-Sep-2014
Pros: The location, the view, the atmosphere - contemporary, the staff
Cons: Have a DJ at the pool or some form of entertainment
Location: Boating, snorkeling, kayaking, all water sports
We were there with 5 other couples and the service was amazing. Gregario (sp?) especially was so welcoming every morning at breakfast and then AGAIN at dinner. He worked hard every day! We could be a little loud (12 people) but the staff was patient and attentive each day and everywhere we went on the premises the service was top notch. They even brought drinks to us on a tray to the pool and the beach and kept them coming at dinner without us asking. Wonderful staff!!
2 out of 5
by A verified traveller from Orlando, Florida

Terrible customer service

Posted 02-Sep-2014
Pros: The location, beautiful beaches, nice pool and spas.
Cons: CUSTOMER SERVICE
The Wifi service is not as described. It has very poor signal. Also making a reservation at any of their 6 restaurants was the worse part. Their reservation system is out of place and does not really give you a reservation until the day of. The buffet menu was the same during our entire stay. The waiters/waitress have no manners and do not provide a service with a smile.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Sep-2014
Hotel and staff were great. He had an awesome time.
5 out of 5
Recommended
for Couples
by A verified traveller from Toronto

Beautiful grounds, wonderful food selection

Posted 01-Sep-2014
Pros: Friendly, accommodating staff. Food selection. Beachfront views.
Cons: Internet connection in rooms.
A beautiful five star resort. Typically, I do not stay at all inclusive resorts when visiting the Caribbean but the Palma Real has changed everything. Very courteous staff, excellent al la carte and buffet selections (I am a pescatarian), etc. My room was spacious, clean and very comfortable. I felt pampered. Be sure to tip all hotel staff generously as they work extremely hard to make your stay enjoyable. I highly recommend this place for newlyweds, families, young professionals. Not too much of a "young college kid" crowd which was great. Classy environment and wonderful experience overall. Check out the shows, they are worth it.
2 out of 5
by A verified traveller from f

Very disappointed

Posted 31-Aug-2014
We had four rooms booked. Non were ready at check in time. They told us they were doing remodeling so they moved the buffet to the theatre. Found out later, they were rebuilding from a recent fire! It looked atrocious. They also decided to tear down the one and only bridge crossing the pool while we were there. They close the pool bar at 5:00! The showers had mold in them and the rooms have a funky smell.
5 out of 5
Recommended
for Everyone
by A verified traveller from Virginia

Perfect

Posted 30-Aug-2014
This is my second stay at Palma Real and it was just as amazing as the first stay! The staff is amazing. First time I went I did the Royal Service, second time I did not and I would recommend to just go all out and do the royal service! Already planning another vacation to this resort.
5 out of 5
Recommended
for Everyone
by A verified traveller from Stone Ridge, VA

Great Hotel, excellent food.

Posted 25-Aug-2014
Pros: The service.
My best vacation ever.The staff was very friendly, the selection of the food was great, the 24 hrs open bar was the best.
3 out of 5
by A verified traveller from romero

The pool war dirty and bad attention

Posted 24-Aug-2014
I dont like the attention and the pool was dirty. The food was great and the room.perfect