Ratings based on 620 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom pennsylvania

Best resort in Punta Cana

Posted 25-Feb-2015
Everything about this resort is excellent. The grounds are beautiful. Our suite was exquisite. The staff was exceedingly helpful and courteous.(they couldn't do enough for you and always with a smile.) the food was delicious. We would recommend this resort to everyone!
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing!!!!

Posted 24-Feb-2015
Just got back last night and I must say it was the best 4 days of my life. I loved it. Everything was awesome. The food the service the activities the hotel itself just amazing!! I reccomend it 100%!!!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New Jersey

Most beautiful beach we've seen in Punta Cana!

Posted 24-Feb-2015
Pros: We wait for this one week winter vacation in the sun all year, and this resort has a great beach surrounded by a lovely hotel.
Cons: Additional a la carte restaurants would be a plus. Internet access is not very stable. Daily activity memos could be delivered to rooms.
Location: Relatively close to the airport, we found no reason to leave resort.
This resort has a great location - not too far from the airport and a gorgeous beach. The rooms are spacious, but the open bathroom concept is not for everyone. Compared to other all inclusives in the area, the food here is quite good. The a la carte restaurants are good, but rather small for the size of the resort, so reservations are tough to get.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful resort. Every detail attended to.

Posted 24-Feb-2015
Pros: Staff, location, cleanliness
Cons: Reservations at restaurants hard to get.
Beautiful resort, incredibly nice and helpful staff. Bartenders great, restaurants wonderful, very clean.
3 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel with a lot of activities at night.

Posted 23-Feb-2015
Over all experience is nice but the restaurant reservation is a hassle they are always booked and you have to book a week in advance to get the time you want. The beach is nice but a lot of seeweed
5 out of 5
Recommended
for Families
by A verified travellerfrom New York City

A paradise in Punta Cana!

Posted 21-Feb-2015
Pros: The service was outstanding.
Cons: My sister would have liked a heated pool; I thought it wasn't necessary.
Location: Gorgeous beach with lots of excursions & water activities available including para-sailing, scuba-diving, snorkeling.
Our wonderful experience with the warm and thoughtful staff at the Paradisus Palma Real began even before my sister and I arrived. My sister was to arrive with her daughter one day before I and my daughter would meet them there. My sister communicated with "Jose" via e-mail about our getting rooms near each other, and peppered him with questions about our rooms, the airport & travel. He answered all her questions, got us adjoining rooms and even sough her out to greet her when she checked in. The staff further outdid themselves when my sister's luggage never made it to Punta Cana. They made all the calls for her that she couldn't make to the airline without incurring substantial phone fees, and checked on her luggage for her constantly. When the luggage finally did make it, they celebrated with her as if it was their own. Throughout our stay, the staff was consistently attentive, thoughtful and charming. The resort itself was excellent-everything was spotlessly clean, the food was quite good, and the drinks were not watered down as you might expect at an all-inclusive. The beach was beautiful: powdery, white sand, turquoise water. There were also special events on the beach like Tex-Mex night with a mechanical bull and activities for kids. Our teenage daughters had a great time with virgin drinks and 24 hour room service. All in all, an absolutely wonderful place & a memorable time.
5 out of 5
Recommended
for Everyone
by A verified traveller

All inclusive

Posted 14-Feb-2015
Incredible food and service!!! Big rooms with nice mini bar
1 out of 5
by A verified traveller

My Stay

Posted 09-Feb-2015
Room was broken into money stolen with a do not disturb on the door
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Kansas

Nice hotel on a great beach.

Posted 06-Jan-2015
Pros: The facilities (rooms, pools, workout facility, etc.) are great.
Cons: The dinner reservation system must be fixed. Remind staff that attitude is important for everyone to insure a good experience for their guests.
It's too bad the fantastic facilities and wonderful beach were diminished by a few staff members with a less than wonderful attitude. The dinner reservation system is terrible. We were told for the first few days that we would have dinner reservation confirmations under our room door by 4 PM. The confirmations either didn't appear at all or were very late which made for a difficult time in preparation to meet their ridiculous dress code requirements. It was obvious that many, if not all guests, were experiencing the same problems. It would also be a good idea to fully explain to guests the rules for the "royal" program and the areas that are off limits based on timeshare ownership, royal service, etc. We stayed in a room that was marked with a sign that read "Royal Service Guests Only" but on the first day on the beach we were "kicked" out of an area for royal service guests and couldn't even get a beach towel from the towel checkout that was apparently for royal service only. The royal service area on the beach was near empty of guests while there was a shortage of beach chairs and space in the non-royal service area. We were given bad information upon check-in as well as two additional times when we asked for clarification. Apparently some of the staff members don't understand the program either.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful grounds, hotel & pool

Posted 05-Jan-2015
Located on a beautiful white sand beach with very friendly staff. This all inclusive is exceptional!!