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Reviews of Majestic Colonial Punta Cana - All Inclusive

4 out of 5
Majestic Colonial Punta Cana - All Inclusive
Carretera El Macao, Punta Cana, La Altagracia

Reviews

8.6

Excellent

Rating 10 - Excellent. 2125 out of 3721 reviews" "
Rating 8 - Good. 853 out of 3721 reviews" "
Rating 6 - Okay. 363 out of 3721 reviews" "
Rating 4 - Poor. 201 out of 3721 reviews" "
Rating 2 - Terrible. 179 out of 3721 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Looking forward to going back!
Stayed 6 nights in Apr 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Apr 2024

8/10 Good

Danny Otero, Vega Baja

Travelled with family
Liked: Cleanliness, staff & service
Is good, but had a lot details that they need to improve. Like a room doesn’t look like a vip room and the shows and entertainment are so poor, very boring.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 7 nights in Apr 2024
Response from Meybi Baez on 19 Apr 2024
Thank you for your kind review and for recommending Majestic Resorts to future travelers. We greatly appreciate your compliments towards our staff, especially your butler, we are happy to know that the service exceeded their expectations.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise. Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Gloria Marina Torriente

Liked: Cleanliness, staff & service, property conditions & facilities
Raúl of the bar La Cotorra was an excelent Customer Service
Stayed 4 nights in Apr 2024
Response from Meybi Baez on 19 Apr 2024
Thank you for your kind review and for recommending Majestic Resorts to future travelers. We greatly appreciate your compliments towards our staff, especially your butler, we are happy to know that the service exceeded their expectations.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise. Sincerely, Customer Care at Majestic Resorts

4/10 Poor

Anibal, Baldwin

Travelled with partner
Disliked: Staff & service, amenities
Stayed 6 nights in Apr 2024
Response from Meybi Baez on 19 Apr 2024
Thank you for your kind review and for recommending Majestic Resorts to future travelers. We greatly appreciate your compliments towards our staff, especially your butler, we are happy to know that the service exceeded their expectations.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise. Sincerely, Customer Care at Majestic Resorts

8/10 Good

Atifa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. However the house keeping was not being done properly
Stayed 11 nights in Apr 2024
Response from Natacha Pérez on 18 Apr 2024
Dear Atifa,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Kelli

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot say enough amazing things about our stay at Majestic Colonial. The staff definitely made all the difference. Entertainment staff above all the rest. Activities for kids and adults alike. Beautiful beaches and pool. Thanks for a great stay!
Stayed 6 nights in Apr 2024
Response from Natacha Pérez on 18 Apr 2024
Dear Kelli,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort walkable. The restaurants had good food. Staff was enjoyable and the noise level was at the most minimal, not really noticeable.
Stayed 7 nights in Jan 2024
Response from Natacha Pérez on 18 Apr 2024
Dear Bridget,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

6/10 Okay

Jacqueline Edith Darlene, Halifax

Travelled with family
Liked: Cleanliness, staff & service
The staff are absolutely amazing! Our butler Edwin was outstanding and our maid Lohanney went above and beyond! The resort looks spectacular on first glance but shows its age quickly. The food is plentiful and we could always find something edible to eat but i definitely didn’t have a single meal that I’d consider gourmet. The beach was absolutely spectacular but the lounge chairs and beach beds are definitely showing their age as well. Towels are not plentiful and they run out long before the 5pm time on the availability sign. Because of the food and wear and tear of the room I was in and many of the public areas I was in I only rate it 3 1/2. I would give the staff a 5 out of 5.
Stayed 9 nights in Apr 2024
Response from Meybi Baez on 18 Apr 2024
Thank you for your kind review and for recommending Majestic Resorts to future travelers. We greatly appreciate your compliments towards our staff, especially your butler, we are happy to know that the service exceeded their expectations.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise. Sincerely, Customer Care at Majestic Resorts

8/10 Good

Stephen Shane, Tuscaloosa

Liked: Cleanliness, staff & service, property conditions & facilities
The property overall was nice. The food was great, the staff was helpful, the pool and beach were great. Everything was clean and maintained. The elevator continued to make noise all night and the a/c in the room could have been better. Also would have preferred the pool stay open another hour.
Stayed 4 nights in Apr 2024
Response from Natacha Perez on 18 Apr 2024
Dear Guest,Thank you for your beautiful review.

8/10 Good

Nyquashia

Liked: Cleanliness
It was a good stay besides the raining and leaks in the room
Stayed 4 nights in Apr 2024
Response from Natacha Pérez on 18 Apr 2024
Dear Nyquashia,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

8/10 Good

Rhonda Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice but I have been to nicer. The pros: food was pretty good, pool/entertainment staff was very fun and friendly (have had better though), lots of beach chairs, nice ocean front restaurant, no seaweed. Cons: beach was very rough: chairs were very uncomfortable in all the restaurants (especially during the days with no cushions), lots of concrete on the beach under a thin layer of sand, paper thin beach towels, the resort was long and narrow which felt like everything was far away (been to a lot of resorts where the resort is more horizontal and felt like there were more ocean views from more places at the resort). Some of these cons are particular but in my eyes that makes a difference to me. Overall it is a very nice resort and if you only go to the carribean once in a while you would think this place was amazing but in comparison to a few others I have been to in the same price range I would chose others. The ocean was not easy to get into because it was so rough which was a big let down because that’s where I normally like to be on vacation. There are lots of places with the tile around the pool was broken and in need of repair. Many people I know have been here and have enjoyed it as I did, but I have been to others that I thought were superior - particularly Barcelo Bavaro Palace or Barcelo Bavaro Beach. I hope this review helps someone as I always rely on these honest reviews to help me make a decision on which resort to chose.
Stayed 7 nights in Apr 2024
Response from Natacha Pérez on 17 Apr 2024
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Angela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was so amazing. Because the pool was the length of the resort it eliminated congestion.
Stayed 9 nights in Apr 2024
Response from Meybi Baez on 17 Apr 2024
We sincerely appreciate your perfect rating and kind words about your stay at Majestic. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

8/10 Good

Shohreh

Stayed 7 nights in Jan 2024
Response from Meybi Baez on 18 Apr 2024
Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very good and lots of options. Check in was not very good as I messaged numerous times to make sure I got the pool access room. Once arrived they have me a 3rd floor room. Went back to check in and said it was not what I asked for. Gave me a hard time for awhile to finally give me the room I booked after lots of frustration and waiting. Not a great way to start the trip.
Stayed 7 nights in Apr 2024
Response from Meybi Baez on 17 Apr 2024
We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Lisa Mary Noreen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fausto and Oscar are amazing additions to the Majestic staff. The honestly made our dining and entertaining better by providing efficient, genuine and friendly service. The resort was clean and easy to navigate through. The grounds staff did a great job at keeping the vegetation bright and thriving. Great experience for the value!
Stayed 7 nights in Apr 2024
Response from Meybi Baez on 17 Apr 2024
We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

8/10 Good

Shelagh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the night lighting, the lobby and the patio areas. The whole property was very pretty and it was very well laid out. As well, everything was easy to walk to. The beach was cleared of Sargassum daily and staff regularly picked up trash and empty glasses and plates. Things I did not like: Everyone being told to report back to reception for check in at 3pm and then having to wait to be called. The staff were very polite but we never got into our room until 5pm by which time it was too late to even go for a swim.
Stayed 7 nights in Apr 2024
Response from Meybi Baez on 16 Apr 2024
We sincerely appreciate your perfect rating and kind words about your stay at Majestic. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Jedon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Meybi Baez on 17 Apr 2024
Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

6/10 Okay

Shelle

Travelled with family
Disliked: Staff & service
This was my second trip here, and I was severely disappointed. The food was average to say the least and the service was not great. With the exception of Joel at the pool and two of the gentlemen at the Supreme Buffet. The hostess at the Taino restaurant was downright rude. You are definitely treated better if you upgrade to the colonial club, which wasn’t fair. Their GoMajestic staff was rude ans well unless you were trying to book a in the excursion with them. We will look for another resort on our next visit.
Stayed 5 nights in Apr 2024
Response from Meybi Baez on 16 Apr 2024
Thank you so much for your beautifully worded and detailed review.We can't tell you how sorry we are that your experience at our resort was not as you expected. There is nothing more important to us than the satisfaction of our valued customers, such as yourself. Therefore, in the most sincere way possible, we would like to apologize to you.However, we know that words and promises without real actions are not enough. Therefore, we would like to reiterate that we are working hard to ensure that this bad situation does not happen again, neither with you nor with any other of our customers.Thank you for sharing your experiences with us. We appreciate any and every opportunity to re-evaluate and improve.Sincerely, Customer Care at Majestic Resorts

2/10 Terrible

Deanna

Travelled with family
Disliked: Cleanliness, staff & service
The bartenders are very rude. Whether you are tipping or not, they don't want to work. You wait, standing there at the bar sometimes for 10-15 minutes for someone to acknowledge you. Also, when you order a drink, they'll do everything but make that drink. They'll finish cleaning, make jokes with their coworkers, go in the back somewhere etc. Also right when we go there, we were rushed off to the ViP Lounge and was told no further information. I started talking to other people in the room and they said they were waiting for 2 hours with no information. What a welcome, you arrive at a beautiful resort and then you're told to wait in this room? We finally find out that its because our room wasnt ready. Our room wasnt ready until 6p, and we arrived at 330p. It wasnt pleasant. Also, they book up at the restaurants so quick that you wont eat at the two "reservation" only while you're there. The only reason I was able to get into one, was because I started yelling at management about it. It wasnt a positive stay.
Stayed 3 nights in Apr 2024
Response from Meybi Baez on 16 Apr 2024
Thank you so much for your beautifully worded and detailed review.We can't tell you how sorry we are that your experience at our resort was not as you expected. There is nothing more important to us than the satisfaction of our valued customers, such as yourself. Therefore, in the most sincere way possible, we would like to apologize to you.However, we know that words and promises without real actions are not enough. Therefore, we would like to reiterate that we are working hard to ensure that this bad situation does not happen again, neither with you nor with any other of our customers.Thank you for sharing your experiences with us. We appreciate any and every opportunity to re-evaluate and improve.Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Ruben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. The service was incredible.
Stayed 5 nights in Apr 2024
Response from Meybi Baez on 16 Apr 2024
Dear Ruben, We sincerely appreciate your perfect rating and kind words about your stay at Majestic. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Marlene, Miami

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, trabajadores amables y serviciales. Me gustaria mencionarl al muy trabajo de la muchacha que nos arreglaba la habitacion y a Wrkia la manager del hotel Colonial. Me encantaron las diferentes opciones de comidas en los bufetes asi como las actividades a diario para los huespedes. Preparandonos ya para nuestro viaje de vuelta. Amo Punta Cana!
Stayed 4 nights in Apr 2024
Response from Meybi Baez on 17 Apr 2024
Fue maravilloso leer sus comentarios sobre sus vacaciones con nosotros en Majestic Resorts. Es un placer saber que disfrutó nuestro hotel y que apreció… estamos muy contentos de saber que nuestro equipo proveyó un excelente servicio. Estaremos aquí, esperando sus próximas vacaciones en Majestic Resorts para, una vez más, hacer sus vacaciones lo mejor. Cordialmente, Customer Care at Majestic Resorts

8/10 Good

CESAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general we had an excellent experience. My only feedback for improvements are that need to be more pending to some restrooms in comunal areas, to be in the best conditions (cleanliness and odors). Also, the check in for Club customers take too much.
Stayed 4 nights in Apr 2024
Response from Meybi Baez on 15 Apr 2024
Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Customer Care at Majestic Resorts

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff has a hard time understanding English. Booked a Oceanview room and they gave us a different room. Had to wait until the next day to receive the right room. They did upgrade us to a full suite and gave us a $100.00 in hotel credit for the mistake. Unfortunately the only pace to use the credit was in there logo shop. Not much selection. Bartenders was amazing. Not much around for souvenir shopping. Locals did set up at the resort one evening. Very pushy and WAY overpriced. Food was decent at the restaurant. Buffet was average.
Stayed 6 nights in Apr 2024
Response from Meybi Baez on 14 Apr 2024
Dear Michael, We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Kelley Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Endless things to do especially for kids. The staff was absolutely amazing especially Rachel who was amazing with our kids. We loved the warmth from everyone there and the enthusiasm. We’d absolutely come back again.
Stayed 6 nights in Apr 2024
Response from Meybi Baez on 14 Apr 2024
Dear Kelley Ann, Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Keith, Ashburn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and beautiful property. The food could be improved by adding more options as it is the same everyday. Other than that, 100 stars!
Stayed 5 nights in Apr 2024
Response from Meybi Baez on 14 Apr 2024
Dear Keith, We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Kaylee Marie Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Natacha Pérez on 15 Apr 2024
Dear Kaylee,Thank you for selecting our hotel for your holiday and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

8/10 Good

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall beautiful location. IMO the facilities needs updated but clean. The pool was amazing! Only negative was the food options. Was not impressed with any of the restaurants nor the food at the buffets. Breakfast was the exception. Overall very nice!!
Stayed 6 nights in Apr 2024
Response from Jessica Matos on 14 Apr 2024
Dear John,Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 Good

Ileana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at Majestic Colonial in April 2024 with our two kids, 11 and 17. Location is perfect, from the pool to the beach there’s literally couple of steps. The beach is pretty clean, with lots of sun beds and umbrellas, but you still need to come early if you want to find a free sunbed. There’s a good choice of water sports activities, from parasailing to a banana ride. The pool is huge and stretched along the hotel. Entertainment was amazing, the animation team was always present with all sorts of activities, from yoga to funny competitions, foam party in the pool and dance classes. There’s a big selection of bars and restaurants on site. Food was good quality and wide choice. Room was quite spacious and cleaned daily. Minibar was topped up daily too. We also had a jacuzzi in the room, which we haven’t used, to be honest, as we were always out. There are some shops on site as well, where you can buy local souvenirs or some essential items. From the improvements, I wish there would be a drying rack for wet towels and swimsuits on a balcony as we had to use chairs to dry our wet clothes. And more electric sockets would be great too, as there were four of us and we had to take turns to charge our devices. But these are only minor downsides. We would definitely recommend this beautiful hotel to anyone and if we were to come back to Punta Cana we would definitely stay here again!
Stayed 10 nights in Apr 2024

8/10 Good

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star ocean was gorgeous, everything great, but with good usually comes not so good. The food was at most average, preparation of food beautiful, badly in need of professional chefs cause these guys don’t make the cut Everything else 5 star. Food 2 1/2
Stayed 6 nights in Apr 2024
Response from Natacha Pérez on 14 Apr 2024
Dear Christopher,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay at the majestic colonial. Food was great with different restaurant options, also the buffets switch up offerings too. The staff were all friendly and helpful. The beach was amazing, snorkeling, and daily activities everyday. We will definitely return.
Stayed 7 nights in Apr 2024
Response from Natacha Pérez on 14 Apr 2024
Dear Todd,Thank you for selecting our hotel for your holiday and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Donald Kenneth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Service at rodeo grill - rude and extremely slow service / breakfast was good Teppanyaki was wonderful Main buffet was excellent Most bartenders were rude around the property Pool was amazing - except people will stake out chairs and hold them all day while they are nowhere in sight preventing other people from using them Beach was a little rocky and rough so difficult to swim in
Stayed 7 nights in Apr 2024
Response from Natacha Pérez on 14 Apr 2024
Dear Donald Kenneth,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive was very good. A lot of variety. Grounds were beautiful. The resort is getting older. Little things are showing their age. Our air conditioning had 2 settings OFF and VERY COLD. Had trouble with plumbing but was rectified.
Stayed 7 nights in Apr 2024
Response from Natacha Pérez on 13 Apr 2024
Dear Patrick,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Cezar Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel ,location,beach, frendly people ,excellent service . This is a must to see it again.
Stayed 7 nights in Apr 2024
Response from Natacha Pérez on 13 Apr 2024
Dear Cezar Adrian,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Ellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was incredibly clean and everything was well maintained. The staff were all helpful and very friendly.
Stayed 6 nights in Apr 2024
Response from Natacha Pérez on 13 Apr 2024
Dear Ellie,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

8/10 Good

george

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need updating ,looking a bit aged ,entertainment needs to be fir older folks and not always catering for young people.
Stayed 7 nights in Mar 2024
Response from Natacha Pérez on 13 Apr 2024
Dear George,Thank you so much for your wonderful words and for taking the time to tell the community about your stay.It is certainly our goal to provide exceptional vacation experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,Customer Care, At Majestic Resorts

6/10 Okay

octavio

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was very nice however room service was not great, food was cold. Made a reservation at a steak restaurant and the guest services lost our reservation, we were told that we had to go back and figure out what happened, even though i had a ticket that showed reservations made. Not worth to figure out on our last night. Kids running up and down hallways at 2am was ridiculous with no one from staffing stopping the issues, theres camera all around the resort. The resort was dated and needed many upgrades.
Stayed 7 nights in Apr 2024
Response from Natacha Pérez on 12 Apr 2024
Dear Octavio,Thank you for selecting our hotel for your holiday and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Xiomara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel ,beautiful, great service and attention.
Stayed 6 nights in Apr 2024
Response from Natacha Pérez on 12 Apr 2024
Dear Xiomara,We really appreciate that you have taken the time to share your experience here on Expedia.Thank you so much for sharing with us and future travellers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honour and joy to read that this has been one of your favourite stays. Our commitment is to make each stay super, and we hope you have many more outstanding holiday experiences at our Majestic properties.We hope to see you many more times for even more splendid holiday experiences.Sincerely,Customer Care, At Majestic Resorts

6/10 Okay

Deanna, Casco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort and beach were beautiful and very clean. We were disappointed in the food.
Stayed 7 nights in Apr 2024
Response from Natacha Pérez on 12 Apr 2024
Dear Deanna,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Natacha Pérez on 13 Apr 2024
Dear Heidi,Thank you so much for sharing your kind words and thoughts about your holiday. We would be honoured to welcome you back very soon.Our objective is to provide exceptional holiday experiences for all our guests, and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid holiday experiences.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment staff was excellent pool side and at night. Friendly and joy to interact with!!!! Selene was terrific!!! Buffet service for breakfast and dinner were hit or miss! First 3 days of breakfast GREAT last 3 could not even get orange juice… one dinner and lunch interaction was met with rude hostesses and just led to a bad experience! Both at the beachfront restaurant. Could have used a few more presidenti beers in the room! Room service food excellent ! Swim up bar server Junior was excellent! Highly recommend!
Stayed 5 nights in Apr 2024
Response from Natacha Pérez on 12 Apr 2024
Dear Tyler,We really appreciate that you have taken the time to share your experience here on Expedia.Thank you so much for sharing with us and future travellers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honour and joy to read that this has been one of your favourite stays. Our commitment is to make each stay super, and we hope you have many more outstanding holiday experiences at our Majestic properties.We hope to see you many more times for even more splendid holiday experiences.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Estefania

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall, food could have been better. Staff should care more about the food they are serving or how the food is cooked. Excursions are not worth it in my opinion. The experience that my family and I received was not the best, we’ve had better at other hotels. However, the property is beautiful and the staff is really nice.
Stayed 4 nights in Apr 2024
Response from Natacha Pérez on 11 Apr 2024
Dear Estefania,Thank you for selecting our hotel for your holiday and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 Excellent

Caitlin Jocelyn

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Majestic Colonial is absolutely amazing! All of the staff is extremely helpful and they all work very hard to make your stay wonderful. The property itself is beautiful and very well maintained. There is an abundance of good in all of the restaurants and lots of options. I would not think twice about going back there again.
Stayed 7 nights in Apr 2024
Response from Nathalie Montero on 11 Apr 2024
Dear Caitlin,Thank you for taking the time to share your review regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care, Majestic Resorts

10/10 Excellent

Mahesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place very safe, clean and family friendly.
Stayed 5 nights in Mar 2024
Response from Meybi Baez on 10 Apr 2024
Dear Mahesh, We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

8/10 Good

Benjamin C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services and staff they are very good
Stayed 4 nights in Apr 2024
Response from Meybi Baez on 10 Apr 2024
Dear Benjamin C, Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time and will definitely be returning!
Stayed 7 nights in Apr 2024
Response from Meybi Baez on 10 Apr 2024
Dear Esther, We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 Excellent

kana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the stuffs were very nice and kind. We would love to go back again
Stayed 7 nights in Apr 2024
Response from Meybi Baez on 10 Apr 2024
Dear kana, Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Customer Care at Majestic Resorts

6/10 Okay

Zhao Zhe

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Apr 2024
Response from Nathalie Montero on 11 Apr 2024
Dear Zhao,Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can.We would like to extend our sincere apologies for the shortcomings you experienced.Sincerely,Customer Care, Majestic Resorts

6/10 Okay

Susana

Liked: Property conditions & facilities
Disliked: Staff & service
Staff and prices not to good !!
Stayed 2 nights in Apr 2024
Response from Natacha Pérez on 9 Apr 2024
Dear Susana,We really appreciate that you have taken the time to share your experience here on Expedia.Thank you so much for sharing with us and future travellers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honour and joy to read that this has been one of your favourite stays. Our commitment is to make each stay super, and we hope you have many more outstanding holiday experiences at our Majestic properties.We hope to see you many more times for even more splendid holiday experiences.Sincerely,Natacha PérezCustomer Care, At Majestic Resorts